Maintenance and Service Guide HP Pavilion zd7000 Series Notebook PC HP Media Center zd7000 Series Notebook PC HP Compaq nx9500 Series Business Notebook Document Part Number: 333621-003 August 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice.
Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19 3.6 Personal Video Recorder Devices. . . . . . . . . . . . . . 3–21 3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . .
1 Product Description The HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook offer advanced modularity, Intel® Pentium® processors with 64-bit architecture, industry-leading NVIDIA graphics controllers, and extensive multimedia support.
Product Description 1.1 Models Notebook model information is shown in Tables 1-1 and 1-2. Table 1-1 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions Key V P 32 0 Y7 80 Y Gg 10 H a XXXXXX-XXX 1 2 3 4 5 6 7 8 9 10 11 Key Description Options 1 Brand/Series designator V = Pavilion C = Compaq 2 Processor type P = Intel Pentium 4 3 Processor speed 340 = 3.40 GHz 320 = 3.
Product Description Table 1-1 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions (Continued) Key Description Options 8 RAM 10 = 1024 MB 76 = 768 MB 9 Operating system H = Microsoft® Windows® XP Home C = Microsoft Windows XP Media Center P = Microsoft Windows XP Professional 10 Warranty a = 1/1/0 (1 year parts, 1 year labor, no onsite support) 11 SKU# 51 = 512 MB *1 GB = one billion bytes whe
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description Table 1-3 HP Compaq nx9500 Series Business Notebook Models All HP Compaq nx9500 Series Business Notebook models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Product Description 1.2 Features ■ The following processors, all with 512-KB L2 cache, are available, varying by notebook model: ❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz processors with 800-MHz FSB and Hyper-Threading ❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with 533-MHz FSB ■ 17.0-inch wide XGA (1440 × 900), 15.4-inch wide XGA (1280 × 800) TFT display with over 16.7 million colors, or 17.
Product Description 1–14 ■ 1024-, 512-, or 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.
Product Description ■ Support for the following optical drives: ❏ 24X Max DVD/CD-RW Combo Drive ❏ 8X Max DVD-ROM Drive ❏ Generic multi-speed DVD+RW/R and CD-RW Combo Drive ❏ 8X Max DVD+RW/R and CD-RW Combo Drive ❏ 4X Max DVD+RW/R and CD-RW Combo Drive ❏ 2X Max DVD+RW/R and CD-RW Combo Drive ■ Connectors: ❏ SD Card slot ❏ Infrared port ❏ One Type II PC Card slot ❏ RJ-11 (modem) jack ❏ RJ-45 (network) jack ❏ 4 Universal Serial Bus (USB) v. 2.
Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.13, “RTC Battery,” for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5.
Product Description 1.5 External Components The external components on the front panel and right side of the notebook are shown below and described in Table 1-4. notebook component locations are identical for all ✎ The models of the HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook.
Product Description Table 1-4 Front and Right Side Components Item Component Function 1 Display release latch Opens the notebook. 2 Stereo speakers (2) Produce stereo sound. 3 Integrated Drive Electronics (IDE) drive LED On: The internal hard drive or optical drive is being accessed. 4 Battery LED ■ On: The notebook is receiving battery power. ■ Amber: A battery pack is charging. ■ Green: A battery pack is fully charged.
Product Description The external components on the rear panel and left side are shown below and described in Table 1-5. Rear Panel and Left-Side Components Table 1-5 Rear Panel and Left-Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the notebook. purpose of security solutions is ✎ The to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. 2 RJ-11 (modem) jack Connects a modem cable.
Product Description Table 1-5 Rear Panel and Left-Side Components (Continued) Item Component Function 6 Parallel port Connects an optional parallel device such as a printer. 7 External monitor port Connects an optional VGA external monitor or projector. 8 Vents (3) Allow airflow to cool internal components. Ä To prevent overheating, use the notebook only on hard surfaces that cannot obstruct the vents. Do not allow a soft surface, such as bedding, clothing, or a thick rug, to block airflow.
Product Description The notebook keyboard components are shown below and described in Table 1-6.
Product Description Table 1-6 Keyboard Components Item Component Function 1 fn key Executes frequently used system functions when pressed in combination with another key. 2 caps lock key Enables caps lock and turns on the caps lock LED. 3 f1 through f12 function keys Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys. 4 Keypad keys (17) Standard numeric keypad.
Product Description The notebook top components are shown below and described in Table 1-7. Top Components Table 1-7 Top Components Item Component Function 1 Power button When the notebook is: ■ Off, press to turn on the notebook. ■ On, briefly press to initiate Hibernation. ■ In Standby, briefly press to resume from Standby. ■ In Hibernation, briefly press to restore from Hibernation. Power/standby LED ■ On: Notebook is turned on. ■ Flashing: Notebook is in Standby.
Product Description Table 1-7 Top Components (Continued) Item Component Function 3 Mute button Mutes or restores volume. Mute LED On: Volume is muted. 4 Media button Launches a multimedia application. 5 Picture button Launches a digital imaging application. settings for the media and ✎ The picture buttons can be changed. Refer to the “Using Custom Assignments and Schemes” section in Chapter 3 of the Startup and Reference Guide for information on reassigning these buttons to other applications.
Product Description The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item Component Function 1 Labels area Contains the notebook serial number and other applicable regulatory labels. 2 Hard drive bay Holds the internal hard drive.
Product Description Table 1-8 Bottom Components (Continued) Item Component Function 3 Vents (3) Allow airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow. 4 Memory module/Mini PCI compartment Contains 2 memory slots for optional 256-, 512-, or 1024-MB memory modules and 1 slot for a Mini PCI wireless card.
Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps.
2 Troubleshooting Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard.
Troubleshooting 2.1 Computer Setup and Diagnostics Utilities The notebook features 2 system management utilities: ■ Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. ■ Diagnostics for Windows—A system information and diagnostic utility that is used within the Windows operating system.
Troubleshooting Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen. ❏ To change the language, press f2. ❏ To view navigation information, press f1. ❏ To return to the Computer Setup menu, press esc. 2. Select the File, Security, or Advanced menu. 3.
Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This System Information ■ View identification information about the notebook, an expansion base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save to Floppy Save system configuration settings to a diskette. Restore from Floppy Restore system configuration settings from a diskette.
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select To Do This Setup Password Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Power-on Password Enter, change, or delete a power-on password. DriveLock Passwords Enable/disable DriveLock; change a DriveLock User or Master password.
Troubleshooting Table 2-2 Security Menu (Continued) Select To Do This Device Security Enable/disable: ■ Ports or diskette drives* ■ Diskette write* ■ CD-ROM or diskette startup for a DVD-ROM can be entered ✎ Settings in the CD-ROM field. System IDs Enter identification numbers for the notebook, a docking device, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives.
Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.
Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP, or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■ Enable/disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.
Troubleshooting 2.2 Using Diagnostics for Windows When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If non-HP components are tested, the results might be inconclusive. Obtaining, Saving or Printing Configuration Information 1.
Troubleshooting Obtaining, Saving or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type: ❏ Quick Test—Runs a quick, general test on each device in a selected category. ❏ Complete Test—Performs maximum testing on each device in a selected category.
Troubleshooting 6. Select the Begin Testing button. 7. Select a tab to view a test report: ❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session. ❏ Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. ❏ Error tab—Lists all errors found in the notebook with the corresponding error codes. 8. Select a tab to save the report: ❏ Log tab—Select the Log tab Save button.
Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial Troubleshooting” 2.2 “Flowchart 2.2—No Power, Part 1” 2.3 “Flowchart 2.3—No Power, Part 2” 2.4 “Flowchart 2.4—No Power, Part 3” 2.5 “Flowchart 2.5—No Power, Part 4” 2.6 “Flowchart 2.6—No Video, Part 1” 2.7 “Flowchart 2.7—No Video, Part 2” 2.8 “Flowchart 2.8—Nonfunctioning Expansion Base (if applicable)” 2.9 “Flowchart 2.
Troubleshooting Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. N Go to Is there power? “Flowchart 2.2—No Power, Part 1.” Y N Check LED board, speaker connections. Beeps, LEDs, or error messages? N Y Go to All drives working? N Go to Is there video? (no boot) Y “Flowchart 2.6—No Video, Part 1.” N Keyboard/ pointing device working? Y N Go to Is the OS loading? N Go to Is there sound? Y “Flowchart 2.9—No Operating System (OS) Loading.” Y “Flowchart 2.15—No Audio, Part 1.
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from expansion base (if applicable). N N Power up on battery power? Go to Power up on battery power? *Reset power. “Flowchart 2.3—No Power, Part 2.” Y Y N N Power up on AC power? Power up on AC power? *Reset power. Y Go to “Flowchart 2.4—No Power, Part 3.” Y Y Power up in docking device? Done N 1. Reseat the power cables in the expansion base and at the AC outlet. 2. Ensure the AC power source is active.
Troubleshooting Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another notebook, or replacing it. N Replace power supply (if applicable). Power on? Y N Go to Done Power on? “Flowchart 2.4—No Power, Part 3.
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Plug directly into AC outlet. Y Power LED on? Done N Reseat AC adapter in notebook and at power source. Y Done Power on? N External N Try different outlet. Power outlet active? Y Internal or external AC adapter? Replace external AC adapter. N Internal Go to “Flowchart 2.5—No Power, Part 4.” Replace power cord.
Troubleshooting Flowchart 2.5—No Power, Part 4 Continued from “Flowchart 2.4—No Power, Part 3.” Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Y Done Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4.
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Expansion Base Go to Stand-alone or expansion base? *NOTE: To change from internal to external display, use the hotkey combination. “Flowchart 2.7—No Video, Part 2.” Stand-alone Internal or external display*? Y Adjust brightness. A Adjust brightness. Press lid switch to ensure operation. Y Video OK? Done N Internal External Video OK? Y Done N Video OK? Done N Replace the following one at a time. Test after each replacement. 1.
Troubleshooting Flowchart 2.7—No Video, Part 2 Continued from “Flowchart 2.6—No Video, Part 1.” Remove notebook from expansion base, if connected. Adjust display brightness. Check brightness of external monitor. N Y Go to “A” in “Flowchart 2.6—No Video, Part 1.” Video OK? Y Video OK? Done N Check that notebook is properly seated in expansion base, for bent pins on cable, and for monitor connection. Try another external monitor.
Troubleshooting Flowchart 2.8—Nonfunctioning Expansion Base (if applicable) Nonfunctioning expansion base. Reseat power cord in expansion base and power outlet. Check voltage setting on expansion base. Reinstall notebook into expansion base. Y Reset monitor cable connector at expansion base. Expansion base operating? N Y Expansion base operating? N Remove notebook, reseat all internal parts, and replace any damaged items in expansion base.
Troubleshooting Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in expansion base and power outlet. No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” No OS loading from diskette drive, go to “Flowchart 2.13—No OS Loading, Diskette Drive.” No OS loading from CD- or DVD-ROM drive, go to “Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive.” No OS loading from network, go to “Flowchart 2.20—No Network/Modem Connection”.
Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Y Go to “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” Nonsystem disk message? N Reseat external hard drive. Y OS loading? Done N N Boot from CD? N Y Check the Setup utility for correct booting order. Boot from diskette? Y Change boot priority through the Setup utility and reboot. N Boot from hard drive? N Y Boot from hard drive? Done Y 2–22 Go to “Flowchart 2.
Troubleshooting Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” Reseat hard drive. N 1. Replace hard drive. 2. Replace system board. CD or diskette in drive? Y Y Hard drive accessible? Done N Remove diskette and reboot. Run FDISK. Y Boot from hard drive? N Done N Hard drive partitioned? Y N Y N Go to “Flowchart 2.13—No OS Loading, Diskette Drive.
Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” N System files on hard drive? Install OS and reboot. Y Y Y Virus on hard drive? OS loading from hard drive? Clean virus. N Done N Y Run SCANDISK and check for bad sectors. Diagnostics on diskette? Replace hard drive. N N Can bad sectors be fixed? Run diagnostics and follow recommendations. Replace hard drive. Y N Boot from hard drive? Fix bad sectors.
Troubleshooting Flowchart 2.13—No OS Loading, Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. OS loading? Done N Y N Bootable diskette in drive? Nonsystem disk message? N Y N Check diskette for system files. Try different diskette. Go to Boot from another device? “Flowchart 2.17—Nonfunction ing Device.” Y Y N Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. 1. Replace diskette drive. 2. Replace system board.
Troubleshooting Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive No OS loading from CD-ROM or DVD-ROM Drive. Y N Install bootable disc and reboot notebook. Bootable disc in drive? Disc in drive? Y N Install bootable disc. Try another bootable disc. Y Boots from CD or DVD? Done N Y Boots from CD or DVD? Reseat drive. Done N N Booting from another device? Go to “Flowchart 2.17—Nonfunctioning Device.” Y Y Booting order correct? N Clear CMOS. Refer to Section 1.
Troubleshooting Flowchart 2.15—No Audio, Part 1 Y Turn up audio internally or externally. No audio. Audio? Done N N Y Notebook in expansion base (if applicable)? Go to Internal audio? Undock N “Flowchart 2.16—No Audio, Part 2.” Y Replace the following expansion base components one at a time, as applicable. Check audio status after each change. 1. Reseat expansion base audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace expansion base audio board. 5. Replace backplane board. 6.
Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1.” N Audio driver in OS configured? Reload audio drivers. Y N Correct drivers for application? Load drivers and set configuration in OS. Y Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? Done N 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
Troubleshooting Flowchart 2.17—Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Y Clear CMOS. Fix or replace broken item. Any physical device detected? N Reattach device. Close notebook, plug in power, and reboot. Go to Flowchart 2.9, “Flowchart 2.9—No Operating System (OS) Loading.” Replace hard drive. N Device boots properly? N Replace NIC.
Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device works? Replace system board. Y Reseat internal keyboard connector (if applicable). N Replace internal keyboard or cable. OK? Y Y Done OK? Done N Replace system board.
Troubleshooting Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N Replace system board. External device works? Y Reseat internal pointing device connector (if applicable). N Replace internal pointing device or cable. OK? Y Y Done OK? Done N Replace system board.
Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connection. N Replace jack or have jack activated. Network or modem jack active? Y Y Connect to nondigital line. Digital line? N Y N NIC/modem configured in OS? Reload drivers and reconfigure. Done OK? N Y Disconnect all power from the notebook and open. Replace NIC/modem (if applicable). Y Reseat NIC/modem (if applicable). OK? Done N Replace system board.
3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. Spare part numbers are for use with all models of the HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook unless otherwise noted.
Illustrated Parts Catalog 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Illustrated Parts Catalog 3.
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components Item Description 1 Display assemblies Spare Part Number For use with all models 17.0-inch, WXGA+ 15.4-inch, WXGA 344894-001 344893-001 For use with HP zd7000 models 17.
Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–5
Illustrated Parts Catalog c Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description 3 Keyboards Spare Part Number For use with all models France French Canada Germany 344898-051 344898-121 344898-041 United Kingdom United States and Canada 344898-031 Sweden Switzerland 344898-101 344898-111 344898-001 For use with HP zd7000 models Italy Spain 4 3–6 344898-061 344898-071 Top cover For use with HP zd7000 models 344876-001 For use with HP Compaq nx9500 models 370803-00
Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–7
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Spare Part Number Item Description 5 System boards (include thermal paste and the following video controllers and video memory) For use with HP zd7000 models NVIDIA GeForce FX Go5600 Ultra with 64-MB video memory NVIDIA GeForce FX Go5600 Ultra with 128-MB video memory NVIDIA GeForce FX Go5200 Ultra with 64-MB video memory NVIDIA GeForce FX Go5200 Ultra with 128-MB video memory NVIDIA GeForce FX Go5700 with 64-MB vide
Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–9
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description 7 Processors (includes thermal paste) Spare Part Number For use with all models Intel Pentium 4 with 800-MHz FSB and Hyper-Threading Technology (HT Technology) 3.2-GHz Intel Pentium 4 with 800-MHz FSB 3.4-GHz 3.2-GHz 3.0-GHz 2.8-GHz For use with HP zd7000 notebook models Intel Pentium 4 with 800-MHz FSB and Hyper-Threading Technology (HT Technology) Extreme Edition 3.
Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–11
Illustrated Parts Catalog c Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description Spare Part Number 8 SD Card slot/infrared module (includes cable) 344880-001 9 Base enclosure (includes right and left speakers) For use with HP zd7000 models For use with HP Compaq nx9500 models 10 Memory modules, 333-MHz For use with all models 512-MB DDR (includes one dual inline memory module, or DIMM) For use with HP zd7000 models 1024-MB DDR (includes one DIMM) 256-MB DDR (includes one
Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–13
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description 12 Hard drives 13 Spare Part Number For use with all models 80-GB (5400-rpm) 344858-001 For use with HP zd7000 models 100-GB (4200-rpm) 80-GB (4200-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm) 40-GB (4200-rpm) 368144-001 344856-001 372685-001 344857-001 344855-001 368145-001 344854-001 Optical drives For use with HP zd7000 models 24X Max DVD/CD-RW Combo Drive 8X Max
Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–15
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description Spare Part Number Wireless LAN antennae (not illustrated) 344875-001 Miscellaneous Cable Kit (not illustrated), includes 344851-001 SD Card slot/infrared module cable Display cable LED board cable Thermal Paste Fixture (not illustrated) 3–16 347577-001 Maintenance and Service Guide
Illustrated Parts Catalog 3.
Illustrated Parts Catalog 3.
Illustrated Parts Catalog 3.
Illustrated Parts Catalog Mass Storage Devices (Continued) Table 3-4 Mass Storage Devices Spare Part Number Information (Continued) Item Description 2 Optical drives Spare Part Number For use with HP zd7000 models 24X Max DVD/CD-RW Combo Drive 8X Max DVD-ROM Drive Generic multi-speed DVD+RW/R and CD-RW Combo Drive 8X Max DVD+RW/R and CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive 2X Max DVD+RW/R and CD-RW Combo Drive For use with HP Compaq nx9500 models 24X Max DVD/CD-RW Combo Drive 4X Max D
Illustrated Parts Catalog 3.
Illustrated Parts Catalog Personal Video Recorder Devices (Continued) Table 3-5 Personal Video Recorder Devices Spare Part Number Information (Continued) Item 5a 5b 3–22 Description Spare Part Number Personal Video Recorder power cord components 360555-001 AC adapter Power cord Maintenance and Service Guide
Illustrated Parts Catalog 3.
Illustrated Parts Catalog Table 3-6 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Number Description Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” for more information on screw specifications and usage.) ■ ■ ■ ■ PM2.5×8.0 screw PM2.5×6.0 screw PM2.5×5.0 screw PM2.5×4.0 screw ■ ■ ■ ■ 344850-001 PM1.5×4.0 screw Slotted M1.5×10.0 shoulder screw HM5.0×9.0 standoffs PM1.5×12.
4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ 5.
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. you remove each subassembly from the notebook, place ✎ As the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts.
Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, and then shut it down.
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Removal and Replacement Preliminaries 4.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-shielding material (refer to “Table 4-2 Static-Shielding Materials”). ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
Removal and Replacement Preliminaries Other grounding equipment recommended for use in preventing electrostatic damage includes: ■ Antistatic tape ■ Antistatic smocks, aprons, and sleeve protectors ■ Conductive bins and other assembly or soldering aids ■ Nonconductive foam ■ Conductive tabletop workstations with ground cords of one megohm resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconduct
Removal and Replacement Preliminaries Table 4-1 Typical Electrostatic Voltage Levels (Continued) Relative Humidity Event 10% 40% 55% Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V ✎ A product can be degraded by as little as 700 V. Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.
5 Removal and Replacement Procedures This chapter provides removal and replacement procedures. There are 67 screws and standoffs, in 8 different sizes, that must be removed, replaced, and loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage.
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.
Removal and Replacement Procedures 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components. Disassembly Sequence Chart Section Description 5.3 Preparing the notebook for disassembly Battery pack Hard drive # of Screws Removed 0 4 loosened 5.4 Notebook feet 0 5.5 Memory module 2 loosened 5.6 Mini PCI communications card 2 loosened (same screws loosened for Memory module) 5.7 Optical drive 2 5.
Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures: 1. Shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord.
Removal and Replacement Procedures Spare Part Number Information Battery pack, 12-cell, 14.8-volt 342661-001 4. Remove the battery pack by following these steps: a. Turn the notebook upside down with the rear panel toward you. b. Slide and hold the battery release latch 1 to the left. The rear edge of the battery pack releases from the notebook. c. Lift the rear edge of the battery pack up 2, and then swing it toward you. d. Remove the battery pack.
Removal and Replacement Procedures Spare Part Number Information Hard drives For use with all models 80-GB (5400-rpm) For use with HP zd7000 models 100-GB (4200-rpm) 80-GB (4200-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm) 40-GB (4200-rpm) 5–6 344858-001 368144-001 344856-001 372685-001 344857-001 344855-001 368145-001 344854-001 Maintenance and Service Guide
Removal and Replacement Procedures 5. Remove the hard drive by following these steps: a. Turn the notebook upside down with the rear panel toward you. b. Loosen the 4 PM2.5×4.0 screws 1 that secure the hard drive cover to the notebook. c. Lift the cover 2 straight up to remove it from the notebook. hard drive cover is included in the Miscellaneous ✎ The Plastics Kit, spare part number 344852-001 for use with HP zd7000 models, and spare part number 370805-001 for use with HP Compaq nx9500 models.
Removal and Replacement Procedures d. Use the Mylar tab 1 to slide the hard drive 2 to the right to disconnect it from the system board. e. Lift the hard drive straight up 3. f. Remove the hard drive. Removing the Hard Drive Reverse the above procedure to install the hard drive.
Removal and Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 344852-001 for use with models, or spare part number 370805-001 for use with HP Compaq nx9500 models. » Attach the feet to the base enclosure as illustrated below.
Removal and Replacement Procedures 5.
Removal and Replacement Procedures 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the rear panel toward you. 3. Loosen the 2 PM2.5×4.0 screws 1 that secure the memory module/Mini PCI compartment cover to the notebook. 4. Slide the cover 2 toward you, and then lift the cover up 3. 5. Remove the cover 4.
Removal and Replacement Procedures 6. Spread the retaining tabs 1 that secure the memory module to the socket. The board tilts up. 7. Pull the board away from the socket at a 45-degree angle 2. Removing a Memory Module Reverse the above procedure to install a memory module.
Removal and Replacement Procedures 5.6 Mini PCI Communications Card Spare Part Number Information For use with all models Mini PCI 802.11g wireless LAN Mini PCI 802.11g wireless LAN For use with HP zd7000 models Mini PCI 802.11g wireless LAN 344863-001 355667-001 344864-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the memory module/Mini PCI compartment cover (Section 5.5).
Removal and Replacement Procedures 3. Disconnect the 2 antenna cables 1 and 2 from the Mini PCI communications card. 4. Spread the retaining tabs 3 that secure the Mini PCI communications card to the socket. The board tilts up. 5. Pull the card away from the socket at a 45-degree angle 4. Removing a Mini PCI Communications Card Reverse the above procedure to install a Mini PCI communications card.
Removal and Replacement Procedures 5.
Removal and Replacement Procedures 4. Remove the PM2.5×5.0 screw 1 that secures the optical drive in the memory module/Mini PCI compartment. 5. Remove the PM2.5×8.0 screw 2 that secures the optical drive in the battery bay. 6. Push on the back of the optical drive 3 through the opening on the left side of the memory expansion/Mini PCI compartment. 7. Remove the optical drive 4. Removing the Optical Drive Reverse the above procedure to install an optical drive.
Removal and Replacement Procedures 5.8 Keyboard Spare Part Number Information For use with all models France French Canada Germany United Kingdom United States and Canada 344898-051 344898-121 344898-041 344898-031 344898-001 For use with HP zd7000 models Italy Spain Sweden/Finland Switzerland 344898-061 344898-071 344898-101 344898-111 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the memory module/Mini PCI compartment cover (Section 5.5). 3.
Removal and Replacement Procedures 4. Loosen the 8 PM2.5×5.0 screws 1 that secure the fan cover to the notebook. 5. Remove the fan cover 2. fan cover is included in the Miscellaneous Plastics ✎ The Kit, spare part number 344852-001 or 370805-001.
Removal and Replacement Procedures 6. Position the notebook with the front panel toward you. 7. Remove the PM2.5×8.0 screw 1 that secures the keyboard in the memory expansion/Mini PCI compartment. 8. Remove the PM2.5×5.0 screw 2 that secures the keyboard in the fan compartment.
Removal and Replacement Procedures 9. Turn the notebook right-side up with the front toward you. 10. Open the computer. 11. Use a flat-bladed tool to pry the 6 keyboard retaining tabs toward you. The tabs are located above the f1 and f2 keys, above the f6 and f7 keys, above the f11 and f12 keys, above the end and pg up keys, to the left of the Tab and Caps Lock keys, and to the right of the numeric keypad - and + keys.
Removal and Replacement Procedures 12. Lift up on the back of the keyboard, and then swing it 1 toward you until it rests on the palm rest. 13. Release the zero insertion force (ZIF) connector 2 to which the keyboard cable is connected and disconnect the cable 3. 14. Remove the keyboard. Removing the Keyboard Reverse the above procedure to install the keyboard.
Removal and Replacement Procedures 5.9 Keyboard Cover keyboard cover is included in the Miscellaneous Plastics ✎ The Kit, spare part number 344852-001 or 370805-001. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.8). 3. Turn the notebook upside down with the rear panel toward you. 4. Remove the 4 PM2.5×8.0 screws 1 that secure the keyboard cover to the notebook. 5. Remove the 2 PM2.5×8.
Removal and Replacement Procedures 6. Turn the notebook right-side up with the front toward you. 7. Open the notebook as far as it will open. 8. Lift up on the left and right sides 1 of the keyboard cover to detach it from the notebook. 9. Lift the keyboard cover up, and then swing it toward you 2 to remove it. Removing the Keyboard Cover Reverse the above procedure to install the keyboard cover.
Removal and Replacement Procedures 5.10 Display Assembly Spare Part Number Information For use with all models 17.0-inch, WXGA+ 15.4-inch, WXGA For use with HP zd7000 models 17.0-inch, WSXGA+ 344894-001 344893-001 365895-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.8). 3. Remove the keyboard cover (Section 5.9). 4. Disconnect the display cable 1, and then remove it from the retaining clip 2 in the top cover. 5.
Removal and Replacement Procedures 7. Position the notebook with the rear panel toward you and the display in an upright position. 8. Remove the 2 PM2.5×8.0 screws 1 that secure the display assembly to the notebook through the rear panel. 9. Lift the display assembly 2 straight up to remove it. Removing the Display Assembly Reverse the above procedure to install the display assembly.
Removal and Replacement Procedures 5.11 Top Cover Spare Part Number Information Top cover For use with HP zd7000 models For use with HP Compaq nx9500 models 344876-001 370803-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Keyboard cover (Section 5.9) ❏ Display assembly (Section 5.10) 2. Turn the notebook upside down with the front toward you.
Removal and Replacement Procedures 3. Remove the following screws: ❏ 2 PM2.5×8.0 screws 1 on the notebook front edge ❏ 3 PM2.5×5.0 screws 2 in the battery bay ❏ 1 PM2.5×8.0 screw 3 in the rear/right corner of the battery bay ❏ 2 PM2.5×8.
Removal and Replacement Procedures 4. Turn the notebook right-side up with the front toward you. 5. Remove the 3 PM2.5×8.0 screws 1 that secure the top cover to the notebook. 6. Remove the 2 slotted M1.5×10.0 shoulder screws 2 that secure the top cover to the notebook on each side of the expansion port.
Removal and Replacement Procedures 7. Disconnect the LED board cable 1 from the system board and remove the cable from the clip in the top cover. LED board cable is included in the Miscellaneous ✎ The Cable Kit, spare part number 344851-001. The LED board is included with the top cover. 8. Disconnect the display lid switch module cable 2 from the display lid switch module. 9. Lift the front edge of the top cover 3 until the TouchPad cable 4 is accessible. 10.
Removal and Replacement Procedures 5.
Removal and Replacement Procedures 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Keyboard cover (Section 5.9) ❏ Display assembly (Section 5.10) ❏ Top cover (Section 5.11) 2. Release the ZIF connector 1 to which the SD Card slot/infrared module cable is attached, and then disconnect the cable 2. 3. Disconnect the right 3 and left 4 speaker cables from the system board.
Removal and Replacement Procedures 4. Position the notebook with the rear panel toward you. 5. Remove the 6 PM2.5×8.0 screws 1 that secure the system board to the notebook. 6. Use a 5.0-mm socket to remove the 4 HM5.0×9.0 standoffs 2 that secure the system board to the notebook on each side of the parallel and external monitor ports.
Removal and Replacement Procedures 7. Flex the right side of the base enclosure 1 to the right. 8. Lift the right side of the system board 2 until the connectors on the right side of the board clear the base enclosure. 9. Flex the rear edge of the system board 3 toward you. 10. Lift the rear edge of the system board 4 until the connectors on the rear panel of the board clear the base enclosure. 11. Slide the system board to the right at an angle 5 and remove it.
Removal and Replacement Procedures 5.13 RTC Battery RTC battery is included in the Miscellaneous Plastics Kit, ✎ The spare part number 344852-001 or 370805-001. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Keyboard cover (Section 5.9) ❏ Display assembly (Section 5.10) ❏ Top cover (Section 5.11) ❏ System board (Section 5.12) 2. Turn the system board upside down with the rear panel toward you. 3.
Removal and Replacement Procedures 5.14 Heat Sink Spare Part Number Information Heat sink (includes large and small fans and thermal paste) 344872-001 Thermal Paste Kit 347577-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Keyboard cover (Section 5.9) ❏ Display assembly (Section 5.10) ❏ Top cover (Section 5.11) ❏ System board (Section 5.12) 2.
Removal and Replacement Procedures 3. Disconnect the fan cables 1 from the system board. 4. Loosen the 4 PM1.5x12.0 spring-loaded heat sink shoulder screws 2. 5. Remove the heat sink 3.
Removal and Replacement Procedures clean any thermal paste residue from the heat sink 1 ✎ Carefully and processor surfaces 2 each time you remove the heat sink. Apply new thermal paste to both surfaces. Thermal paste is included with the replacement heat sink and is also available in the Thermal Paste Kit, spare part number 346178-001. Removing the Thermal Paste from the Heat Sink and Processor Reverse the above procedure to install the heat sink.
Removal and Replacement Procedures If it is necessary to remove one or both of the fans from the heat sink, follow these steps: 1. Remove the 6 PM1.5×4.0 screws 1 that secure the fans to the heat sink. 2. Remove the fans 2. Removing the Fans Reverse the above procedure to install the fans.
Removal and Replacement Procedures 5.15 Processor Spare Part Number Information For use with all models Intel Pentium 4 with 800-MHz FSB and Hyper-Threading Technology (HT Technology) 3.2-GHz Intel Pentium 4 with 800-MHz FSB 3.4-GHz 3.2-GHz 3.0-GHz 2.8-GHz For use with HP zd7000 models Intel Pentium 4 with 800-MHz FSB and Hyper-Threading Technology (HT Technology) Extreme Edition 3.2-GHz Intel Pentium 4 with 533-MHz FSB and HT Technology 3.06-GHz Mobile Intel Pentium 4 with 533-MHz FSB and HT Technology 3.
Removal and Replacement Procedures 2. Slide the processor release lever to the right 1 until it disengages from the clip on the back of the processor socket. 3. Lift the lever 2 up and swing it to the back until it is in an upright position. 4. Lift the processor 3 straight up to remove it. that the gold triangle 4 on the processor should be ✎ Note aligned in the rear right corner when you install the processor. Removing the Processor Reverse the above procedure to install the processor.
Removal and Replacement Procedures 5.16 SD Card Slot/Infrared Module Spare Part Number Information SD Card slot/infrared module (includes cable) 344880-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Keyboard cover (Section 5.9) ❏ Display assembly (Section 5.10) ❏ Top cover (Section 5.11) ❏ System board (Section 5.
Removal and Replacement Procedures 2. Disconnect the SD Card slot/infrared module cable 1 from the LIF connector on the module. SD Card slot/infrared module cable is included ✎ The with the SD Card slot/infrared module. It is also included in the Miscellaneous Cable Kit, spare part number 344851-001. 3. Remove the 3 PM2.5×8.0 screws 2 that secure the module to the notebook. 4. Remove the module bezel 3.
Removal and Replacement Procedures 5.17 Speakers left and right speakers are included with the ✎ The base enclosure, spare part number 344883-001 for HP zd7000 models, or spare part number 370804-001 for HP Compaq nx9500 models. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Keyboard cover (Section 5.9) ❏ Display assembly (Section 5.10) ❏ Top cover (Section 5.11) ❏ System board (Section 5.
Removal and Replacement Procedures 2. Remove the left speaker from the notebook 1. 3. Remove the 3 PM2.5×5.0 screws 2 that secure the right speaker to the notebook. 4. Remove the right speaker 3. Removing the Speakers Reverse the above procedure to install the speakers.
6 Specifications This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height Width Depth Weight (varies by configuration) 4.24 (front)/ 4.70 (rear) cm 27.79 (28.5 with hinge) cm 39.8 cm 1.67 (front)/ 1.85 (rear) in 10.94 (11.34 with hinge) in 15.67 in 4.3 kg 9.5 lb Stand-alone power requirements Nominal operating voltage Average operating power Peak operating power Power in Standby mode Power in Hibernation mode 10.8 V (on 6-cell battery dc) 14.
Specifications Table 6-1 Notebook (Continued) Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95%, 38.7°C (101.6°F) maximum wet bulb temperature Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft Shock Operating Nonoperating 50 g, 2 ms, half-sine 175 g, 2 ms, half-sine Random Vibration Operating Nonoperating 0.75 g zero-to-peak, 10 to 500 Hz, 0.
Specifications Table 6-2 15.4-inch, Wide SXGA+, TFT Display Dimensions Height Width Diagonal 20.7 cm 33.1 cm 39.1 cm Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical 8.1 in 13.0 in 15.4 in Pixel resolution Pitch Format Configuration 0.197 × 0.
Specifications Table 6-3 17.0-inch Color TFT Wide XGA + Wide Viewing Angle 16:10 TFT Display Dimensions Height 38.2 cm 15.0 in Width 24.4 cm 9.6 in Diagonal 43.1 cm 17.0 in Number of colors 262,144 Contrast ratio 250:1 typical Brightness 180 nits typical Refresh rate 60 Hz Brightness 160 nit typical Pixel resolution Pitch Format Configuration 0.255 × 0.
Specifications Table 6-4 15.4-inch, Wide XGA+, TFT Display Dimensions Height Width Diagonal 20.7 cm 33.1 cm 39.1 cm Number of colors up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical 8.1 in 13.0 in 15.4 in Pixel resolution Pitch Format Configuration 0.259 × 0.
Specifications Table 6-5 5400-rpm Hard Drives 80-GB User capacity per drive* 80 GB 60-GB 40-GB 60 GB 40 GB 9.5 mm (0.74 in) 70 mm (2.75 in) 9.5 mm 9.
Specifications Table 6-6 4200-rpm Hard Drives 80-GB User capacity per drive* 80 GB 60-GB 60 GB 40-GB 40 GB Dimensions Height Width 9.5 mm 9.5 mm 9.5 mm (0.74 in) (0.74 in) (0.74 in) 70 mm (2.75 in) 70 mm (2.75 in) 70 mm (2.75 in) Weight 99 g 102 g (0.
Specifications Table 6-7 External 120W AC Adapter Weight 0.29 kg 0.65 lb Power supply input Operating voltage Operating current Operating frequency range Maximum transient Power supply output 6–8 100 to 240 V ac RMS 1.6 A RMS 47 to 63 Hz 4/50 kV 120 W (NONPFC) 120 W (3.0-GHz processor) 135 W (PFC) 135 W (3.2- or 3.
Specifications Table 6-8 135W AC Adapter (PFC) Dimensions Height Width Depth Weight 16.9 cm 6.5 cm 3.8 cm 6.65 in 2.56 in 1.50 in 700 g 1.54 lb Input Operating voltage AC current Frequency range Efficiency Input efficiency 100 to 240 V ac 2.2 A at 90 V ac, 1.1 A at 180 V ac 47 to 63 Hz 83% min at 115 V ac Input frequency range Output Output power DC output Hold-up time Output current limit Connector 135 W 19.0 V 5 msec at 115 V ac input < 9.
Specifications Table 6-9 12-cell Li-Ion Battery Pack Dimensions Height Width Length Weight 12.24 cm 11.76 cm 2.06 cm 6.0 in 4.63 in 0.81 in 0.59 kg 1.298 lb Energy Voltage Amp-hour capacity Watt-hour capacity 14.8 V 6.
Specifications Table 6-9 12-cell Li-Ion Battery Pack (Continued) Recharge time System in off or Standby mode System on (depending on system power consumption) 2 to 3 3.5 - 4 hours Run time HP tested on HP Compaq nx9500 Business Notebook running Windows XP Professional Edition, equipped with an Intel Pentium 4 3.2-GHz processor, 17-inch WXGA LCD, 1 GB RAM, 80-GB HDD, Lithium-Ion battery, NIC, and modem. This configuration achieved a MobileMark 2002 score of 1 hour 47 minutes. Test settings: 2 to 5 3.
Specifications Table 6-10 DVD/CD-RW Combo Drive Dimensions Height Depth Width 1.27 cm 13.25 cm 12.61 cm 0.5 in 5.21 in 4.97 in 250 g 0.
Specifications Table 6-11 DVD+RW/R and CD-RW Combo Drive Dimensions Height Depth Width 1.27 cm 13.25 cm 12.61 cm 0.5 in 5.21 in 4.97 in 250 g 0.
Specifications Table 6-12 8X MAX DVD-ROM Drive Applicable disk DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 cm 0.59 in 12 cm 8 cm 4.72 in 3.15 in Disk thickness 1.2 mm 0.047 in Track pitch 0.
Specifications Table 6-13 System DMA Hardware DMA System Function DMA0 Available for audio DMA1* Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2* Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5.
Specifications Table 6-14 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14 IDE interface (hard drive and optical drive) IRQ15 System use Cards may assert IRQ3, IRQ
Specifications Table 6-15 System I/O Addresses I/O Address (hex) System Function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no.
Specifications Table 6-15 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no.
Specifications Table 6-15 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer—OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 Unused 3E8 - 3E
Specifications Table 6-16 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Unused 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memory 58 MB 01000000-047FFFFF Super extended memory 58 MB 04800000-07FFFFFF Unused 2 MB 08000000-080FFFFF Video memory (direct access) 4 GB 08200000-FFFEFFFF Unused 64 KB FFFF0000-FFFFF
A Connector Pin Assignments Table A-1 RJ-45 (Network) Jack Pin Signal Pin Signal 1 Transmit + 5 Unused 2 Transmit – 6 Receive – 3 Receive + 7 Unused 4 Unused 8 Unused Maintenance and Service Guide A–1
Connector Pin Assignments Table A-2 RJ-11 (Modem) Jack Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused Table A-3 Universal Serial Bus Port Pin Signal Pin Signal 1 +5 VDC 3 Data + 2 Data – 4 Ground A–2 Maintenance and Service Guide
Connector Pin Assignments Table A-4 S-Video Jack 4 3 2 1 Pin Signal Pin Signal 1 Ground (Y) 3 Y-Luminance (Intensity) 2 Ground (C) 4 C-Chrominance (Color) Table A-5 External Monitor Port Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync Maintenance and Service Guide A–3
Connector Pin Assignments Table A-5 External Monitor Port (Continued) 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog Table A-6 Audio-Out (Headphone) Jack Pin Signal Pin Signal 1 Audio-out 2 Ground A–4 Maintenance and Service Guide
Connector Pin Assignments Table A-7 Audio-In (Microphone) Jack Pin Signal Pin Signal 1 Audio-in 2 Ground Maintenance and Service Guide A–5
Connector Pin Assignments Table A-8 Parallel Port Pin Signal Pin Signal 1 Strobe 14 Auto linefeed 2 Data bit 0 15 Error 3 Data bit 1 16 Initialize paper 4 Data bit 2 17 Select in 5 Data bit 3 18 Ground 6 Data bit 4 19 Ground 7 Data bit 5 20 Ground 8 Data bit 6 21 Ground 9 Data bit 7 22 Ground 10 Acknowledge 23 Ground 11 Busy 24 Ground 12 Paper end 25 Ground 13 Select A–6 Maintenance and Service Guide
B Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set shipped with the notebook meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord set requirements, contact a service partner.
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 B–2 Maintenance and Service Guide
Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country Accredited Agency Applicable Note Number United Kingdom BSI 1 United States UL 2 Notes 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 344850-001.
Screw Listing Table C-1 Phillips PM2.5×4.0 Screw mm Color Qty. Length Thread Head Width Black 9 4.0 mm 2.5 mm 5.0 mm Where used: 1 Four screws that secure the hard drive cover to the notebook (documented in Section 5.3) 2 Two screws that secure the memory module/Mini PCI compartment cover to the notebook (documented in Section 5.6) Phillips M2.5×4.
Screw Listing Table C-1 Phillips PM2.5×4.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 9 4.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the right speaker to the notebook (documented in Section 5.17) Phillips M2.5×4.
Screw Listing Table C-2 Phillips PM2.5×5.0 Screw mm Color Qty. Length Thread Head Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 8 screws that secure the fan cover to the notebook (documented in Section 5.8) Phillips M2.5×5.
Screw Listing Table C-2 Phillips PM2.5×5.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 1 Three screws that secure the top cover to the notebook in the battery bay (documented in Section 5.11) 2 Two screws that secure the top cover to the notebook in the optical drive bay (documented in Section 5.11) Phillips M2.5×5.
Screw Listing Table C-3 Phillips PM2.5×6.0 Screw mm Color Qty. Length Thread Head Width Black 3 6.0mm 2.5 mm 5.0 mm Where used: 3 screws that secure the SD Card slot/infrared module to the notebook (documented in Section 5.16) Phillips M2.5×6.
Screw Listing Table C-4 Phillips PM2.5×8.0 Screw mm Color Qty. Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the keyboard to the notebook in the memory module/Mini PCI compartment (documented in Section 5.8) 2 Three screws that secure the top cover to the notebook: 2 on the front edge of the notebook, one in the battery bay (documented in Section 5.11) Phillips M2.5×8.
Screw Listing Table C-4 Phillips PM2.5×8.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 Two screws that secure the optical drive to the notebook: one in the memory module/Mini PCI compartment (documented in Section 5.7) and one in the battery bay (documented in Section 5.11) 2 One screw that secures the keyboard to the notebook in the heat sink compartment (documented in Section 5.8) Phillips M2.5×8.
Screw Listing Table C-4 Phillips PM2.5×8.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 Six screws that secure the keyboard cover to the notebook (documented in Section 5.9) 2 Two screws that secure the display assembly to the notebook (documented in Section 5.10) Phillips M2.5×8.
Screw Listing Table C-4 Phillips PM2.5×8.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the display assembly to the notebook (documented in Section 5.10) Phillips M2.5×8.
Screw Listing Table C-4 Phillips PM2.5×8.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the top cover to the notebook (documented in Section 5.11) Phillips M2.5×8.
Screw Listing Table C-4 Phillips PM2.5×8.0 Screw (Continued) mm Color Qty. Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 6 screws that secure the system board to the notebook (documented in Section 5.12) Phillips M2.5×8.
Screw Listing Table C-5 Slotted M1.5×10.0 Shoulder Screw mm Color Qty. Length Thread Head Width Silver 2 10.0 mm 1.5 mm 3.0 mm Where used: 2 screws that secure the top cover to the notebook (documented in Section 5.11) Slotted M1.5×10.
Screw Listing Table C-6 HM5.0×9.0 Standoff mm Color Qty. Length Thread Head Width Silver 4 9.0 mm 2.5 mm 5.0 mm Where used: 4 standoffs that secure the system board to the notebook (documented in Section 5.12) HM5.0×9.
Screw Listing Table C-7 PM1.5×12.0 Spring-Loaded Shoulder Screw mm Color Qty. Length Thread Head Width Silver 4 12.0 mm 1.5 mm 6.5 mm Where used: 4 screws that secure the heat sink to the system board (documented in Section 5.14) Phillips M1.5×12.
Screw Listing Table C-8 Phillips PM1.5×4.0 Screw mm Color Qty. Length Thread Head Width Black 6 4.0 mm 1.5 mm 3.5 mm Where used: 6 screws that secure the fans to the heat sink (documented in Section 5.14) Phillips M1.5×4.
Index 1394 connector 1–20 C A cables, service considerations 4–2 caps lock key 1–22 caps lock LED 1–24 CD-ROM drive OS loading problems 2–26 precautions 4–3 components bottom 1–25 front 1–17 keyboard 1–21 left-side 1–19 rear panel 1–19 right-side 1–17, 1–19 top 1–23 Computer Setup Advanced Menu 2–7 File Menu 2–4 overview 2–2 Security Menu 2–5 configuration information 2–9 connector pin assignments audio-in (microphone) jack A–5 audio-out (headphone) jack A–4 AC adapter spare part numbers 3–23 specificat
Index modem jack A–2 RJ-45 (network) jack A–1 S-Video jack A–3 Universal Serial Bus (USB) port A–2 connectors, service considerations 4–2 cursor control keys 1–22 D design overview 1–27 diagnostics configuration information 2–9 test information 2–10 Diagnostics for Windows 2–2, 2–9 Digital Media Slot 1–18 disassembly preparation procedures 5–4 sequence chart 5–3 diskette drive OS loading problems 2–25 spare part number 3–20 display assembly removal 5–24 spare part numbers 3–4, 5–24 specifications 6–3, 6–4
Index flowcharts, troubleshooting initial troubleshooting 2–13 no audio 2–27, 2–28 no network/modem connection 2–32 no OS loading 2–21 no OS loading from CD/DVD drive 2–26 no OS loading from diskette drive 2–25 no OS loading from hard drive 2–22, 2–23, 2–24 no power 2–14, 2–15, 2–16, 2–17 no video 2–18, 2–19 nonfunctioning device 2–29 nonfunctioning expansion base 2–20 nonfunctioning keyboard 2–30 nonfunctioning pointing device 2–31 fn key 1–22 front components 1–17 G grounding equipment and methods 4–5
Index left-side components 1–19 Logo Kit, spare part number 3–23 M mass storage devices, spare part numbers 3–19 media button 1–24 memory map specifications 6–20 memory module removal 5–10 spare part numbers 3–12, 5–10 memory module/Mini PCI compartment cover illustrated 3–12, 3–17 location 1–26 removal 5–11 microphone jack location 1–20 pin assignments A–5 Mini PCI communications card removal 5–13 spare part numbers 3–12, 5–13 Miscellaneous Cable Kit components 3–16, 3–18 spare part number 3–16, 3–18 Mis
Index P packing precautions 4–4 parallel port location 1–20 pin assignments A–6 password, clearing 1–16 PC Card eject button 1–18 PC Card slot 1–18 personal video recorder illustrated 3–21, 3–22 spare part number 3–21 personal video recorder cable kit, spare part number 3–21 personal video recorder devices illustrated 3–21 spare part numbers 3–21 personal video recorder remote sensor, spare part number 3–21 personal video recorder remote, spare part number 3–21 picture button 1–24 pin assignments (RJ-11) m
Index S Screw Kit, spare part number 3–24 screw listing C–1 SD Card slot/infrared module removal 5–41, 5–42 spare part number 3–12 SD Card slot/infrared module bezel illustrated 3–17 removal 5–42 SD Card slot/infrared module cable disconnecting 5–31 illustrated 3–18 security cable slot 1–19 serial number 3–2, 5–2 service considerations 4–2 spare part numbers battery pack 3–14 battery pack, 12-cell 5–5 diskette drive 3–20 display 3–4, 5–24 display cable 3–18 fan cover 3–17 feet 3–17, 5–9 hard drive 3–14, 3–
Index top cover 3–6 wireless LAN antennae 3–16 speakers location 1–18 removal 5–44 specifications AC adapter 6–8, 6–9 battery pack 6–10 display 6–3, 6–4, 6–5 DMA 6–15 DVD+RW/R and CD-RW Combo Drive 6–13 DVD/CD-RW Combo Drive 6–12 DVD-ROM drive 6–14 hard drive 6–6, 6–7 I/O addresses 6–17 interrupts 6–16 memory map 6–20 notebook 6–1 static shielding materials 4–7 S-Video jack location 1–19 pin assignments A–3 system board removal 5–30 spare part numbers 3–8, 5–30 system memory map 6–20 T thermal paste fixtu
Index V vent 1–20 video troubleshooting 2–18 volume buttons 1–23 W Windows applications key 1–22 Windows logo key 1–22 wireless button 1–24 wireless LAN antennae, spare part number 3–16 wireless LAN card, spare part numbers 3–12 wireless LED 1–24 workstation precautions 4–5 Index–8 Maintenance and Service Guide
