HP Pavilion g7 Notebook PC Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard Development Company, L.P. AMD and ATI are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 8 Top ....................................................................................................................................................... 8 Button .................
Battery ............................................................................................................................... 37 Optical drive ....................................................................................................................... 39 Hard drive or SSD .............................................................................................................. 41 RTC battery ............................................................................................
Backup and recovery .................................................................................................................................... 93 Restore ............................................................................................................................................... 93 Creating restore media ....................................................................................................................... 94 Performing a system restore .........................
viii
1 Product description Category Description Computer models equipped with an AMD processor Product Name HP Pavilion g7 Notebook PC √ Processors AMD A8-3520M 2.50 GHz processor (1.6 GHz Front-Side Bus (FSB), 1333 MHz/ 4.0 MB L2 cache, quad core, 35 W) √ AMD A6-3420M 2.40 GHz processor (1.5 GHz FSB, 1333 MHz/4.0 MB L2 cache, quad core, 35 W) √ AMD A4-3320M 2.60 GHz processor (2.0 GHz FSB, 1333 MHz/2.0 MB L2 cache, dual core, 35 W) √ AMD A4-3305M 2.50 GHz processor (1.9 GHz FSB, 1333 MHz/2.
Category Chipset Description Computer models equipped with an AMD processor Intel Pentium® B970 TJ85 2.30 GHz, PGA processor (2.0 MB cache, dual core 35 W) √ Intel Pentium B960 TJ85 2.20 GHz, PGA processor (2.0 MB L3 cache, dual core 35 W) √ Intel Pentium B950 TJ85 2.10 GHz, PGA processor (2.
Category Description Computer models equipped with an AMD processor Switchable discrete graphics: ● ATI Mobility Radeon HD 7450M with 1024 MB of discrete video memory (128 MB × 16 DDR3 @ 900 MHz × 4 PCs), 64 bit S3 package, muxless switchable, supports HD Decode, DX11, HDMI, and BACO ● ATI Mobility Radeon HD 7450M with 512 MB of discrete video memory (64 MB × 16 DDR3 @ 900 MHz × 4 PCs), 64 bit S3 package, muxless switchable, supports HD Decode, DX11, HDMI, and BACO Dual graphics: Panel ● AMD Radeo
Category Description Supports: Hard drives Optical drive Audio and video Ethernet 4 Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in), and 7.0 mm (.28 in) thicknesses √ √ Customer-accessible √ √ Serial ATA √ √ Supports the following configurations: √ √ Fixed √ √ Serial ATA √ √ 12.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module √ √ Two WLAN antennas built into display assembly √ √ Support for the following WLAN formats: √ √ ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter (select models with Intel processors) ● Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) (select models with AMD processors) ● Ralink 5390GN 802.
Category Description Ports ● Smart-Pin AC power adapter ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1080p, 1920 ×1200 @ 60Hz and 1920 ×1200 @ 60Hz in DVI mode ● RJ-45 (Ethernet, includes link and activity lights) ● USB 2.
Category Description Operating system Preinstalled: ● Microsoft Windows® 7 Home Basic 64 bit ● Windows 7 Home Premium 64 bit ● FreeDOS Computer models equipped with an AMD processor √ Preinstalled: ● Serviceability Computer models equipped with an Intel processor √ √ Windows 7 Home Professional 64 bit End-user replaceable parts: ● AC adapter ● Battery ● Hard drive or SSD ● Memory modules (2) ● Optical drive ● WLAN module √ √ 7
2 External component identification Top Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Action keys Execute frequently used system functions. (3) fn key Displays system information when pressed in combination with the esc key. (4) Windows logo key Displays the Windows Start menu. (5) QuickWeb key ● When the computer is off or in Hibernation mode, press the button to open HP QuickWeb.
Lights Item Component Description (1) TouchPad light ● Amber: the TouchPad is off. ● Off: the TouchPad is on. ● White: Caps lock is on. ● Off: Caps lock is off. ● White: the computer is on. ● Blinking white: the computer is in the Sleep state. ● Off: the computer is off or in Hibernation. ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off.
TouchPad Item Component Description (1) TouchPad light ● Amber: the TouchPad is off. ● On: the TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam. (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Item Component Description (9) Drive light Blinking white: the hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Right side Item Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive light Blinking: The optical drive is being accessed. (3) Optical drive eject button Opens the optical drive.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Hard drive bay Holds the hard drive, the WLAN module, and the memory module slots.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 16 Item Description Function (1) Product name This is the model name for the computer. (2) Serial number This alphanumeric identifier is unique to each product. (3) Product number This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
Computer major components Computer major components 17
Item Component (1) 43.9 mm (17.3 in), high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) Butter gold 640223-001 Charcoal gray 640226-001 Pewter 640227-001 NOTE: (2) (3) (4) 18 Spare part number For more display assembly spare part information, see Display assembly subcomponents on page 23.
Item Component Spare part number (5) TouchPad LED board (includes cable) 640213-001 (6) TouchPad button board (includes cable) 640214-001 Cable Kit, includes: 640206-001 (7a) TouchPad cable (7b) Optical drive cable (7c) Hard drive connector cable NOTE: See Cable Kit on page 22 for more Cable Kit spare part information.
Item Component Spare part number Intel Core i5-2540M 2.60 GHz (SC turbo up to 3.30 GHz), PGA processor (3.0 MB L3 cache, dual core, 35 W) 631255-001 Intel Core i5-2520M 2.50 GHz (SC turbo up to 3.20 GHz), PGA processor (3.0 MB L3 cache, dual core, 35 W) 631253-001 Intel Core i5-2450M 2.50 GHz (SC turbo up to 3.10 GHz), PGA processor (3.0 MB L3 cache, dual core, 35 W) 676359-001 Intel Core i5-2430M 2.40 GHz (SC turbo up to 3.00 GHz), PGA processor (3.
Item Component Spare part number (19) Hard drive SATA, does not include hard drive connector cable, isolators, or shield): For use with all computer models: (20) (21) (22) (23) 750 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 644351-001 640 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 637312-001 500 GB, 7200 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 644685-001 320 GB, 7200 rpm, 7.0 mm (0.28 in) × 6.35 cm (2.50 in) 645089-001 160 GB SSD, 6.35 cm (2.
Cable Kit Item 22 Component Spare part number Cable Kit, includes: 640206-001 (1) TouchPad cable (2) Hard drive connector cable (3) Optical drive cable Chapter 3 Illustrated parts catalog
Display assembly subcomponents Item Component Spare part number (1) Display bezel 640204-001 (2) Display hinge covers (2) 643698-001 (3) Webcam/microphone module 637197-001 (4) 43.9 cm (17.
Item 24 Component Spare part number Butter gold 640197-001 Charcoal gray 640200-001 Pewter 640201-001 Display Screw Kit (not illustrated) 640218-001 Chapter 3 Illustrated parts catalog
Mass storage devices Item Component Spare part number (1) Hard drive (7.0 mm (2.5 in), SATA, does not include hard drive connector cable, isolators, or shield): For use with all computer models: 750 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 644351-001 640 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 637312-001 500 GB, 7200 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 644685-001 320 GB, 7200 rpm, 7.0 mm (0.28 in) × 6.35 cm (2.50 in) 645089-001 160 GB SSD, 6.35 cm (2.
Miscellaneous parts Component Spare part number HP Smart AC adapter 90 W PFC RC V HP Smart AC adapter, for use only with computer models equipped with a graphics subsystem with discrete video memory 609940-001 65 W RC V HP Smart AC adapter, for use only with computer models equipped with a graphics subsystem with UMA video memory 609939-001 Power cord (3-pin, black, 1.
Spare part number Description 621569-001 4 GB memory module (DDR3, 10600, 1333 MHz) 630703-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter for use only on computer models equipped with an Intel processor or select models equipped with an AMD processor 631253-001 Intel i5-2520M 2.50 GHz (SC turbo up to 3.20 GHz) processor (3.0 MB L3 cache, dual core, 35 W; includes replacement thermal material) 631255-001 Intel i5-2540M 2.60 GHz (SC turbo up to 3.30 GHz) processor (3.
28 Spare part number Description 640208-131 Keyboard, black, for use in Portugal (includes keyboard cable) 640208-141 Keyboard, black, for use in Turkey (includes keyboard cable) 640208-171 Keyboard, black, for use in Saudi Arabia (includes keyboard cable) 640208-211 Keyboard, black, for use in Hungary (includes keyboard cable) 640208-221 Keyboard, black, for use in the Czech Republic, for use only with computer models equipped with an AMD processor (includes keyboard cable) 640208-251 Keyboar
Spare part number Description 641395-001 43.9 cm (17.3 in), HD, LED, BrightView display panel 641396-001 Speaker Kit (includes left and right speakers and cable) 641401-001 Top cover, butter gold (includes TouchPad and TouchPad cable) 641404-001 Top cover, charcoal gray (includes TouchPad and TouchPad cable) 641405-001 Top cover, pewter (includes TouchPad and TouchPad cable) 643698-001 Display hinge covers 644351-001 750 GB, 5400 rpm hard drive 9.5 mm (0.37 in) × 6.35 cm (2.
30 Spare part number Description 657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter, for use with computer models equipped with an Intel processor or select models equipped with an AMD processor 659877-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659878-001 BD ROM DVD±R/RW Super Multi Double-Layer Drive 664662-001 Intel Pentium B960 TJ85 2.20-GHz, PGA, processor (2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This section provides removal and replacement procedures. There are as many as 51 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 36 Item Description Function (1) Product name This is the model name for this computer.
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 639455-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number 6-cell, 55 Whr, 2.55 Ah Li-ion battery, for use with select computer models only 593554-001 6-cell, 47 Whr, 2.20 Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
3. Remove the battery (3) from the computer. To insert the battery: 38 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number BD ROM DVD±R/RW Super Multi Double-Layer Drive 659878-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659877-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
5. Remove the optical drive (2) by sliding it out of the optical drive bay. 6. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 7. Remove the two Phillips M2.0×3.0 screws (1) that secure the bracket to the optical drive. 8. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Hard drive or SSD NOTE: The hard drive spare part kit does not include the hard drive connector cable, isolators, or shield. The hard drive connector cable, isolators, and shield are included in the Hard Drive Hardware Kit, spare part number 639444-001. The hard drive connector cable is included in the Cable Kit, spare part number 640206-001. Description Spare part number For use with all computer models: 750 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in), 644351-001 640 GB, 5400 rpm, 9.5 mm (0.
3. Remove the drive. 4. Remove the drive connector cable (1) and the drive isolators (2). If it is necessary to replace the components, the drive connector cable is included in the Cable Kit, spare part number 640206-001. The drive isolators are included in the Hard Drive Hardware Kit, spare part number 639444-001. 5. Remove the drive shield (3).
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Memory module Description Spare part number 4 GB (DDR3, 10600, 1333 MHz) 621569-001 2 GB (DDR3, 10600, 1333 MHz) 621565-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
WLAN module Description Spare part number Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter, for use with computer models equipped with an AMD processor or select models equipped with an Intel processor 655795-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (4). NOTE: The WLAN module is designed with a notch (5) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. NOTE: For the complete list of available keyboards, see Computer major components on page 17. Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
48 4. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description Spare part number Butter gold 641401-001 Charcoal gray 641404-001 Pewter 641405-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the two Phillips M2.5×7.0 screws (1) in the hard drive bay and the three Phillips M2.5×5.0 screws (2) in the battery bay that secure the top cover to the computer. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer. 7. Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: 8.
9. Lift the rear edge of the top cover (2) until the left and right sides disengage from the base enclosure. 10. Remove the top cover (3). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 640212-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 640214-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift the rear edge of the TouchPad button board (6) until it is released from the clips built into the top cover. 6. Remove the TouchPad button board and cable. Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 640213-001 Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer.
4. Detach the TouchPad LED board (4) from the top cover. (The TouchPad LED board is attached to the top cover with double-sided tape.) 5. Remove the TouchPad LED board and cable. Reverse this procedure to install the TouchPad LED board and cable.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 641396-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
LED board Description Spare part number LED board 640215-001 Before removing the LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
USB board Description Spare part number USB board (includes cable) 640211-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the USB board. Power connector cable Description Spare part number Power connector cable 641394-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001.
Remove the system board: 1. 62 Disconnect the following cables from the system board: ● LED board cable (1) ● Speaker cable (2) ● Optical drive cable (3) ● Display panel cable (4) 2. Remove the Phillips M2.5×5.0 screw (5) that secures the system board to the base enclosure. 3. Disconnect the power connector cable (1) from the system board. 4. Release the ZIF connector to which the USB board cable is attached, and then disconnect the USB cable (2) from the system board.
5. Lift the right side of the system board (1) until it rests at an angle. 6. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 640206-001. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: 1. Shut down the computer.
2. Release the clips (3) built into the base enclosure that secure the optical drive connector, and then release the connector (4) from the clips. 3. Remove the optical drive connector and cable. Reverse this procedure to install the optical drive connector and cable.
Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001.
Remove the fan and heat sink: 1. Turn the system board upside down, with the fan toward you. NOTE: Steps 2 through 5 apply only to computer models equipped with a graphics subsystem with discrete memory. See steps 6 through 8 for fan and heat sink removal information for computer models equipped with a graphics subsystem with UMA memory. 2. Disconnect the fan cable (1) from the system board. 3. Loosen the screws (2) that secure the fan and heat sink to the system board.
5. Remove the fan and heat sink (4). NOTE: The following illustration shows the fan and heat sink being removed from a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. NOTE: The following illustration shows the fan and heat sink being removed from a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. NOTE: Steps 6 through 8 apply only to computer models equipped with a graphics subsystem with UMA memory.
6. Disconnect the fan cable (1) from the system board. 7. Loosen the screws (2) that secure the fan and heat sink to the system board. (Computer models equipped with an AMD processor have three screws. Computer models equipped with an Intel processor have four screws.) NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. 8. Remove the fan and heat sink (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, fan, heat sink, processor, and system board spare part kits. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
c. Remove the fan (3) from the heat sink. Reverse this procedure to reassemble and install the fan and heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number AMD A8-3520M 2.50 GHz processor (1.6 GHz FSB, 4.0 MB L2 cache, quad core, 35 W) 669690-001 AMD A6-3420M 2.40 GHz processor (1.5 GHz FSB, 4.0 MB L2 cache, quad core, 35 W) 669688-001 AMD A4-3320M 2.60 GHz processor (2.0 GHz FSB, 2.
● System board (see System board on page 61) ● Fan and heat sink (see Fan and heat sink on page 65) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an AMD processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an Intel processor. Reverse this procedure to install the processor.
Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description Spare part number 43.9 cm (17.3 in), HD, LED, BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) Butter gold 640223-001 Charcoal gray 640226-001 Pewter 640227-001 Before removing the display assembly, follow these steps: 1. Shut down the computer.
76 4. Remove the display assembly (4). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the two Phillips M2.5×6.0 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Display Screw Kit, spare part number 640218-001. b.
c. 6. 7. Remove the display bezel (4). The display bezel is available using spare part number 640204-001. If it is necessary to replace the webcam/microphone module: a. Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) b. Disconnect the webcam/microphone module (2) from the webcam/microphone module. c. Remove the webcam/microphone module.
b. 8. 78 Remove the hinge covers (2). The hinge covers are available using spare part number 643698-001. If it is necessary to replace the display panel: a. Remove the four Phillips M2.5×6.0 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure.
9. c. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. d. Remove the display panel. The display panel is available using spare part number 641395-001. If it is necessary to replace the display hinges: a. Remove the four Phillips M2.0×3.0 screws (1) that secure the display hinges to the display panel.
b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 640207-001. 10. If it is necessary to replace the display panel cable: a. Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure. b. Release the display panel cable from the clips (2) built into the display enclosure. c. Remove the display panel cable (3).
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 640192-001. Reverse this procedure to reassemble and install the display assembly.
5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility. 1. Start Setup Utility. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
4. Double-click the file that has an .exe extension (for example, filename.exe). the BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
6 Specifications Computer specifications Metric U.S. Depth 26.8 cm 10.6 in Width 41.2 cm 16.2 in Height 3.1 to 3.7 cm 1.2 to 1.5 in Weight 2.97 kg 6.55 lb Dimensions Input power Operating voltage 18.5 V dc @ 3.5 A -65 W or 19.0 V dc @ 4.74 A -90 W Operating current 3.5 or 4.
43.9 cm (17.3 in) display specifications Metric U.S. Height 21.7 cm 8.54 in Width 38.4 cm 15.12 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 cd/m2 (typical) Dimensions Pixel resolution 88 Pitch 0.197 mm × 0.197 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption (varies by display) 2.
Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 110 g 98 g 110 g 110 g Interface type SATA (3 GB/sec) SATA (3 GB/sec) SATA SATA Synchronous (maximum) 97 MB/sec 106 MB/sec 1.1 GB/sec 1.
SSD specifications Performance Sequential read (maximum) 270 MB/s Sequential write (maximum) 165 MB/s Characteristics Interface SATA revision 2.6 Flash type Multi-Level Cell (MLC) NAND Flash capacity 160 GB Features ATA Security; ATA8-ACS; SATA 2.6; Device Initiated Power Management (DIPM) Environmental specifications Operating temperature 0°C to +70°C (32°F to 158°F) Storage temperature -55°C to +95°C (-67°F to 203°F) Shock 1500 g Vibration (operating) 2.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate 24X CD-ROM
BD ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.
Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive.
Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original factory state. Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail. A system restore should be used as a final attempt to correct computer issues.
Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed. 3. Press f9 at system bootup. 4.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is. NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail.
Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Create a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter light 14 AC adapter, spare part numbers 26 Action keys 9 antenna locations 12 removal 80 spare part number 23, 27, 81 Antenna Kit, spare part number 23, 27, 81 audio, product description 4 audio-in jack 13 audio-out jack 13 B base enclosure, spare part number 20, 27 battery removal 37 spare part numbers 20, 26, 37 battery bay 15 battery release latch 15 Blu-ray Disc (BD) ROM and DVD ±R/RW SuperMulti Double-Layer Drive specifications 92 Blu-ray Disc (BD) ROM DVD±R/ RW Super Multi Double-La
transporting 34 workstation 34 H hard drive precautions 32 product description 4 removal 41 spare part numbers 21, 25, 27, 29, 41 specifications 89 hard drive bay 15 hard drive connector cable illustrated 22 removal 42 Hard Drive Hardware Kit, spare part number 21, 25, 27, 41 hard drive isolator illustrated 25 removal 42 HDMI port 13 headphone jack 13 heat sink removal 65 spare part numbers 20, 28, 29, 65 hinge removal 79 spare part number 23, 27, 80 hinge cover removal 77 spare part number 23, 29, 78 J jac
product description audio 4 chipset 2 display panel 3 Ethernet 4 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 operating system 7 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 6 serviceability 7 video 4 wireless 5 product name 1 Q QuickWeb key 9 R recycling battery 103 rechargeable batteries 103 removal/replacement preliminaries 31 procedures 36 right-side components 14 RJ-45 jack 13 RTC battery removal 43 spare
