HP Pavilion zt1000/xz300 Omnibook xt1500 (For use with Technology Code ID) Service Manual
Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co.
Contents Product Information ......................................................................................................1-1 Technology Codes.........................................................................................................................1-2 Features .........................................................................................................................................1-3 Operation.............................................................................
Replaceable Parts ...........................................................................................................4-1 Reference Information ...................................................................................................5-1 Password Removal Policy............................................................................................................. 5-1 Hewlett-Packard Display Quality Statement................................................................................
Tables Table 1-1. Pavilion zt1000/xz300 and Omnibook xt1500 Series Models............................................1-1 Table 1-2. Activating Power Modes ....................................................................................................1-6 Table 1-3. Fn Hot Keys ........................................................................................................................1-8 Table 1-4. Pavilion zt1000/xz300 and Omnibook xt1500 Series Hardware Specifications ..............
Introduction This manual provides reference information for servicing HP Pavilion zt1000/xz300 and Omnibook xt1500 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks. The manual is self-contained, so you can follow it without having equipment available.
1 Product Information The HP Pavilion zt1000/xz300 and Omnibook xt1500 series are reliable notebook computers for the budget-minded user—whether at school, at home, or as part of a growing business—who wants a thin, light notebook that will meet basic mobile computing needs. Table 1-1. Pavilion zt1000/xz300 and Omnibook xt1500 Series Models Product CPU 1 Display Hard Drive Standard SDRAM CD/DVD drive 2 FullModem/ featured 3 LAN Wireless Pavilion zt1000/xz300 F3448H / zt1260 P4c 1.6 GHz 15.
Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware.
Features The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. One-Touch buttons (programmable). 8. Volume controls (selected models). 2. Power button. 9. Mute button and indicator light (selected models). 3. Keyboard status lights: Caps Lock, Num Lock, CD or DVD drive activity. 10. Removable DVD or DVD/CD-RW drive. 4. Touch pad/scroll pad on-off button (with on-off indicators on either side). 12.
Figure 1-2. Back View 15. AC adapter jack. 24. IEEE 1394 connector 16. Parallel port (LPT1) (colored burgundy). 25. SD-MMC Card slot. 17. External monitor (VGA) port (colored blue). 26. PC Card slot (Type II). 18. Universal serial bus (USB) ports (2). 27. PC Card eject button. 19. S-video (TV out) port (colored yellow) 28. Hard disk drive. 20. Reset switch. 21. Kensington lock slot (security connector). 29. Wireless on-off button and indicator light (selected models). 22.
Figure 1-3. Bottom View 32. Infrared port (selected models). 36. Battery latch. 33. Battery. 37. Docking port. 34. CD/DVD drive latch. 38. Mini-PCI cover. 35. RAM cover. 39. Hard disk drive retaining screws.
Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop the notebook using its power button. However, at times you may want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Table 1-2.
Checking the Notebook’s Status The notebook’s status lights report power and battery status, keyboard status, and drive activity. Figure 1-4. Main Status Lights 1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. • Green: the notebook is on (even if the display is off). • Amber: the notebook is on standby. • Off: the notebook is off or in hibernation. 3. Battery charge status. • Green: the AC adapter is connected and the battery is fully charged.
Figure 1-5. Keyboard Status Lights 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The CD/DVD drive is active. Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-3.
Resetting the Notebook Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed: • Press Ctrl+Alt+Del, then click Shut Down, Turn Off. • Press and hold the power button for about four seconds, until the display turns off. • Use a pen or straightened paper clip to press the reset switch on the back of the notebook. Figure 1-6. Resetting the Notebook Press the power button to turn the notebook on again.
Using the CD or DVD Player (selected models) The multimedia buttons on the front of the notebook control the CD/DVD player, and work in much the same way as do the controls of a standalone CD or DVD player. The player operates whether the notebook is on, off, on standby, or in hibernation. (When the notebook is on, the volume control buttons also govern the volume for most audio applications.
Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardware Specifications Table 1-4. Pavilion zt10100/xz300 and Omnibook xt1500 Series Hardware Specifications Physical Attributes Dimensions: 14.1-in models: 330 × 278.3 mm (12.99 × 10.94 in). 15-in models: 330 × 278.3 mm (12.99 × 10.94 in).
Keyboard and Pointing Devices 87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with lock button and on-off indicator. Left and right click buttons, vertical scroll pad. Wireless LAN (selected models) Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum. Operating frequency: 2.5-GHz ISM band, exact frequencies and channels depend on country. Raw data rate: 1, 2, 5.
Table 1-5. Pavilion zt1000/xz300 and Omnibook xt1500 Series Accessories Accessory Description Specific Accessories F3494B Simple port replicator for PL-KV only (This SPR is compatible with 4.
Internal Design The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the electrical connections among the notebook’s replaceable electronic modules. In addition, the table on page 1-15 lists the roles that the replaceable modules play in each of the notebook’s functional subsystems.
Table 1-6.
2 Removal and Replacement This chapter shows how to remove and replace the notebook’s components, listed in the following table. The items marked by • are user-replaceable. Table 2-1. Removal Cross-Reference • • • • • • • Antenna, Bluetooth (page 2-20). Antenna, wireless (page 2-20). Battery (page 2-4). Bezel, display (page 2-20). Card, mini-PCI (page 2-16). Case, bottom (page 2-32). Case, top (page 2-27). Cover, expansion SDRAM (page 2-15). Cover, keyboard (page 2-9). Cover, mini-PCI (page 2-15).
Disassembly Flowchart The following diagram shows the general “paths” you will use in disassembling the notebook to access any particular component.
Table 2-2. Required Equipment • • #0 Phillips screwdriver, preferably magnetized. • .5 mm hex driver. Small flat-blade screwdriver. Table 2-3. Recommended Screw Torques Screw Thread Size M2.5 (2–11 mm long) M3 Torque (cm-kgf) 3.0 – 3.5 3.0 – 3.5 Torque (in-lbf) 2.6 – 3.0 2.6 – 3.
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch in the direction of the arrow on the latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • 2-4 Insert the front end of the battery into the battery compartment, then press the back end in until the battery clicks into place.
Removing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. Figure 2-3.
Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. On the bottom of the unit, remove both hard drive retaining screws. Screws, M2.5×4mm Figure 2-4. Removing the Hard Disk Drive 3. Carefully pull the hard drive out of the notebook. 4. Remove all four screws from the hard drive tray and drive case, then lift the drive out of the tray.
Screws, M2.5x4mm (2) Screws, M2.5x4mm (2) Figure 2-5. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the tray, then lower the drive into place. • Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the connector seats properly.
Recovering and Reinstalling Software Use the Recovery CDs to reinstall the original factory software and operating system. The Recovery CDs also provide all HP notebook–specific Windows drivers, which are available in the following locations: • On the hard drive, under c:\hp\drivers. • On the Recovery CDs, under \hp\drivers. • On the HP Business Support Web site (www.hp.com/go/bizsupport). This Web site contains the latest updates of software drivers for various operating systems.
Removing the Keyboard Cover (User-Replaceable) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the notebook’s display, and remove both screws from the backs of the hinge covers. Figure 2-6. Removing the Keyboard Cover Retaining Screws 3. Open the display so that it lays flat. 4.
6. Disconnect the keyboard cover switch cable from the motherboard, and remove the cover from the notebook. Figure 2-7. Removing the Keyboard Cover Reassembly Notes • Make sure the keyboard cover switch cable is securely connected to the motherboard. • Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook’s case. Fit the hinge covers over the hinges, and gently press the cover into place.
Removing the Keyboard (User-Replaceable) Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Loosen the three retaining screws along the top of the keyboard (the keyboard may retain the screws). Figure 2-8.
Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Figure 2-9. Disconnecting the Keyboard Reassembly Notes • Lay the keyboard face down on the top case, forward of its normal position, and reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place.
Removing an SDRAM Module (User-Replaceable) The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit. Caution Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge. Required Equipment • #0 Phillips screwdriver.
Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 2-11. Installing an Expansion SDRAM Module Removing the System SDRAM Module Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Open the keyboard (page 2-11, steps 1 though 4). You don’t need to disconnect the keyboard cable. 4.
Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Cover, mini-PCI Cover, expansion SDRAM Covers, screw (on display bezel) Feet, rubber Part Numbers Included in door kit F3377-60933 Included in door kit F3377-60933 Replacement Procedure On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover.
Removing the Mini-PCI Card (HP Authorized Service Providers Only) Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Caution Provide proper grounding and handle the card only by its edges, or you could damage it through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2.
Figure 2-13. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the compartment. • Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed.
Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Remove both retaining screws from the bottom of the notebook. Screws, M2.5x6mm (2) Figure 2-14. Removing the Display (1) 4. Open the display so that it lays flat. 5. Remove the screw from the left speaker, and move the speaker to the side.
Screws, M2×4mm (3) Screw, M2×4mm Figure 2-15. Removing the Display (2) Reassembly Notes • While installing the hinge screws, support the display so that it remains approximately flat. • Make sure the cable fits into its slot in the bottom case, and reinsert the cable into the retaining clip near the left display hinge. • Make sure the tabs on the left side of the left speaker fit between the corresponding tabs in the bottom case, and the speaker wires fit through their notch in the bottom case.
Removing Display Assembly Components (HP Authorized Service Providers Only) Note This procedure describes how to remove the display bezel, the inverter PCA, and (if present) the wireless antenna. Although these components can be replaced individually, in many cases it is preferable to replace the display assembly as a unit. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2.
Screws, M2.5x6mm (4) Screw, M2×4mm Screws, M2×4mm (2) Inverter PCA 802.11b antenna Screws, M2×4mm (2) Bluetooth antenna Figure 2-16. Removing Display Assembly Components Reassembly Notes • Make sure the alignment hole in the inverter PCA fits over the corresponding post in the display case. • Make sure the alignment hole in the wireless antenna fits over the corresponding post in the display case.
Removing the Fan and Heatsink (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). 3. Remove the retaining screw from the right speaker. Disconnect the speaker wires from the motherboard, and lift the speaker out of the notebook. 4. Disconnect the fan wires from the motherboard. 5.
Screws, M2×4mm (2) Screws, heatsink (with springs) (4) Screw, M2.5x8mm Screw, M2.5x6mm Figure 2-17. Removing the Fan and Heatsink Caution Be careful not to touch the upper surface of the CPU module, or you could damage it.
Reassembly Notes • Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapped under or behind the fan, or beneath the cooling fins. • Insert the cooling fins into the opening in the bottom case, then set the heatsink onto its standoffs. • Tighten the heatsink screws in the order indicated by the numbers on the heatsink.
Removing the CPU Module (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Caution Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it. 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Fan and heatsink (page 2-22). 3.
Figure 2-19. Removing the CPU Module Reassembly Notes • Carefully reinsert the module into its socket. Make sure the module is fully seated, and that none of its pins are bent or otherwise damaged. • Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The CPU socket moves slightly to the right when this happens.
Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Plug-in module (page 2-5). • Hard disk drive (page 2-6). • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-18). 3. Remove the retaining screws from the bottom of the notebook. 4.
5. Disconnect the touch pad cable and the CD player PCA cable from the motherboard. 6. If present, remove the wireless cables from their slot in the top case. 7. Remove the retaining screws from the top case. 8. Remove the retaining screw from the right speaker, disconnect its wires from the motherboard, and lift the speaker out of the notebook. 9. Raise the back of the top case, then gradually loosen it, moving around the edges of the case toward the front of the notebook.
Screws, M2×4mm (3) Screws, M2×4mm (5) Screws, M2.5x6mm (2) Screws, M2×4mm (2) Screws, M2×4mm (3) Figure 2-21. Removing the Top Case Reassembly Notes • Make sure the touch pad cable, and CD/DVD player PCA cable, and volume PCA cable (if present) are securely connected. • If present, reinsert the wireless cables into their slot in the top case. • Make sure the tabs along the edges of the case snap shut.
Removing the Hinge Saddles (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-18). • Top case (page 2-27). 3. Remove the retaining screws from the right hinge saddle, and lift the hinge saddle out of the notebook. 4.
Screw, M2.5x8mm Screws, M2.5x6mm (3) Screw, M2.5x6mm Screw, M2×4mm Figure 2-22. Removing the Hinge Saddles Reassembly Notes • Make sure the posts on the underside of the hinge saddles line up with the openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case.
Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • .5 mm hex driver When Installing a New Motherboard Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial number and service ID for transfer to the new motherboard. 1. Exit Windows and boot to a DOS prompt. 2. Run ESN.
5. Remove both retaining screws from the motherboard. 6. Remove the four standoffs located near the CPU module. 7. Disconnect the audio PCA and remove it from the motherboard. 8. Lift the front edge of the motherboard slightly, then carefully lift the motherboard forward and out of the bottom case. Screws, M2×4mm (2) Standoffs, 5mm (4) Screws, M2.5x6mm (3) Screws, M2.5x6mm (2) Screw, M2.5x6mm Screws, M2×4mm (2) Figure 2-23.
Reinstalling the Motherboard Reassembly Procedure 1. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard into place. 2. Make sure the PC card eject button fits into its slot in the bottom case. 3. Make sure the alignment posts in the bottom case—near the CPU module and PC card guide—fit through the corresponding openings in the motherboard.
Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps on the following page. 3. If you need to install or replace the docking doors or PCMCIA doors, refer to the figures below. Figure 2-24. Installing the Docking Doors Figure 2-25.
Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location. 1. Open a new document based on the serial label template. 2.
Removing Notebook Components (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below. Table 2-5. Removing Notebook Components Component Removal Procedure Antenna, wireless See page 2-20. Bezel, display See page 2-20. Card, mini-PCI See page 2-16. Case, bottom See page 2-32.
Component Removal Procedure Additional Steps Doors, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-6). Keyboard cover (page 2-9). Keyboard (page 2-11). SDRAM modules (page 2-13). Mini-PCI card (page 2-16). Display assembly (page 2-18). Fan and heatsink (page 2-22). CPU module (page 2-25). Top case (page 2-27). Hinge saddles (page 2-30). Motherboard (page 2-32). See Figure 2-25 on page 2-35. Fan See page 2-22. Guide, hard disk drive Keyboard cover (page 2-9). Keyboard (page 2-11).
Component Removal Procedure Additional Steps PCA, volume control Keyboard cover (page 2-9). Keyboard (page 2-11). Display assembly (page 2-18). Top case (page 2-27). Hinge saddle, right (page 2-30). Carefully lift the PCA off of its connector and out of the notebook. Saddles, hinge See page 2-30. Socket, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-6). Keyboard cover (page 2-9). Keyboard (page 2-11). SDRAM modules (page 2-13). Mini-PCI card (page 2-16). Display assembly (page 2-18).
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-4). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). • Diagnostic tools e-DiagTools diagnostic program (page 3-22). Power-on self-test (page 3-25).
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repairs, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1.
Checking for Customer Abuse Some units may appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the unit shows any of the following, customer abuse is declared: Missing parts. Broken plastic parts. Parts not original to the unit.
Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number. • Operating system and version. • Software version (hidden file c:\version.inf). • BIOS version. • Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly. • Separate Problems.
Suggestions for Troubleshooting Table 3-1.
Symptom Does not boot on AC or battery. Beeps once, spins hard disk, repeats, but does not boot. Error message such as “Invalid system disk” or “Auto IDE error”. Password forgotten. Power/Battery No power. Does not run on battery; empty battery indication. Beeps repeatedly. Notebook turns off immediately after turning on. 3-6 Call Center: Suggestions Check power source. Press reset switch to reset notebook, then press power button to turn notebook on.
Symptom Battery does not charge. AC adapter does not power notebook. Notebook has short operating time. Technology Code ID) Call Center: Suggestions Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool down. Check for blocked air vents. Try another AC adapter, if available.
Symptom Battery indicator is inaccurate. Standby/resume General problems Notebook resumes slowly from standby Does not go on standby as expected. Does not automatically enter hibernation as expected. Notebook with Bluetooth won’t enter standby or hibernation. 3-8 Call Center: Suggestions Time Remaining is an estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes power will be used at the same rate until the battery runs out.
Symptom Display Dark display, no light. White display. Erratic display. Bright or missing pixels or lines. Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Make sure notebook is turned on and warmed up. Check power supply. Adjust display brightness. Press Fn+F5 several times. Make sure SDRAM modules are installed properly. Make sure display cables are properly connected. Make sure CPU module is installed properly. Try external monitor. Adjust display brightness.
Symptom If you cannot change the display resolution or color depth while playing a DVD or a video file in AVI or MPEG format If a DVD or a video file in AVI or MPEG format doesn’t play with two displays Display problems while using a TV set as a monitor Hard disk Hard disk never spins. Hard disk makes clunking or scratching noise. Hard disk makes buzzing or whining noise. 3-10 Call Center: Suggestions Set display resolution and color depth before starting DVD or video file player.
Symptom Files are corrupted. Disk capacity is less than normal. Disk’s reported capacity is less than actual size CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. DVD movie stops playing. Region Code error. Technology Code ID) Call Center: Suggestions Run virus scan program. Check disk using Tools tab in disk’s Properties sheet. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software.
Symptom “System Error: Unable to read drive” message. DVD doesn’t play with two displays Problems with display resolution or color when playing DVDs No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work properly. Call Center: Suggestions Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook.
Symptom Touch pad General problems. Call Center: Suggestions Repair Center: Likely Causes Restart notebook. Press and hold power button four seconds to reset notebook. Avoid touching touch pad while booting or resuming. Check settings in Control Panel. Top case. Motherboard. Click button does not work. Memory Out of memory error. Memory doesn’t increase after adding SDRAM Audio No sound is audible. Built-in microphone does not record. Feedback from speakers.
Symptom Parallel/USB General problems. Does not boot from external USB floppy drive. Modem Modem will not connect at 56K. Modem doesn’t dial or no dial tone. 3-14 Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Check connections. Restart notebook. Check port settings in Device Manager. Check settings in Control Panel. Use troubleshooters in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers.
Symptom Modem will not connect at any speed. Modem dials incorrectly. Modem seems slow. Technology Code ID) Call Center: Suggestions Make sure notebook’s modem is properly connected to wall telephone jack. Check cables. Verify settings in Control Panel. Make sure parity, speed, word length, and stop bits match on sending and receiving modems. Restart notebook. Run Windows modem diagnostics or modem troubleshooter in Windows Help. Open Device Manager. If modem is disabled, enable it.
Symptom Modem isn’t detected. Modem connects, but transferred data is bad. Modem doesn’t fax. General problems. One-Touch button problems Buttons not working properly. On-screen display does not appear when button is pressed. Printing Printer doesn’t print 3-16 Call Center: Suggestions Check modem setup in Control Panel. Check COM port. Open Device Manager. If modem is disabled, enable it. If conflict exists, try disabling another device. If running fax software using fax Class 2, try Class 1.
Symptom LAN/Network General problems. Can’t browse My Network Places Can’t log in to Netware servers. Notebook stops responding after booting Technology Code ID) Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to another network station (if applicable). Try connecting cable to another computer or network station. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down.
Symptom Infrared General problems. Wireless General problems. Notebook with Bluetooth won’t enter standby or hibernation. 3-18 Call Center: Suggestions Repair Center: Likely Causes Make sure correct drivers are installed. In Device Manager, double-click Infrared devices, then double-click IrDA Fast Infrared Port. On Advanced tab, click Infrared Transceiver A in Property window, then select IBM 31T1100 from pull-down menu.
Symptom PC card Miscellaneous problems. Data loss. PC card modem not working. Video file playback AVI or MPEG file doesn’t play with two displays. Resolution or color depth problems when playing an AVI or MPEG file. Technology Code ID) Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Remove and reinsert PC card. Restart notebook. Try card in other slot or in another computer. Check for conflicts or refresh device list in Device Manager.
Symptom Performance Notebook still on but stops responding. Notebook pauses or runs sluggishly. 3-20 Call Center: Suggestions Press Ctrl+Alt+Del and end any application not responding. Press and hold the power button four seconds to turn off and reset notebook, then press the power button to turn the notebook back on. If this fails, use a pen to press reset switch, then press power button to turn notebook back on. May be normal Windows behavior (background processing can affect response time).
Symptom Notebook gets abnormally hot. Clock loses time. Technology Code ID) Call Center: Suggestions Always set notebook on a flat surface, so air can flow freely around and underneath. Make sure air vents are clear. Check fan and heatsink installation. Games and other programs that drive CPU usage toward 100% can contribute, as can charging battery. Plug in AC adapter for 24 hours to charge CMOS battery. Repair Center: Likely Causes Fan. Heatsink.
Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • e-DiagTools diagnostic program (below). • Power-on self-test (page 3-25). • Sycard PCCtest 450 PC Card (page 3-26). • BIOS configuration utility (page 3-27). e-DiagTools Diagnostic Program The e-DiagTools hardware diagnostic program provides two levels of testing: • Basic user-level hardware test. • Advanced individual hardware tests. Figure 3-2.
Running e-DiagTools 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press F2 to run e–DiagTools. The first time you run the program, you are prompted to select the language for the program. 4. When the Configuration Description appears, verify the list of detected hardware. Note If a device is not detected or fails its test, it might be configured incorrectly in BIOS.
Note that the parallel port test is more thorough if you connect a loop-back connector to the port before running the test. See the wiring diagrams below. 13 1 25 14 Figure 3-3. Parallel Loopback Connector Interpreting the Results The e-DiagTools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. Consider these suggestions in combination with other troubleshooting information in servicing the notebook.
Power-On Self-Test The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible.
Beep Code Message Description (None) RAM ERROR AT LOCATION xxxxxx : WROTE : xxxx READ : xxxx RAM failed during memory test at the indicated location. (None) PARITY ERROR AT UNKNOWN LOCATION Parity error during memory test at unknown location. (None) PARITY ERROR AT LOCATION xxxxxx Parity error during memory test at the indicated location. (None) NO INTERRUPTS FROM TIMER 0 Timer 0 of the clock timer controller does not generate system interrupts correctly.
BIOS Configuration Utility The BIOS configuration utility provides access to basic system settings. It is independent of the operating system. Running the BIOS configuration utility 1. Restart the notebook. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: • Press the left and right arrow keys to move among menus.
Language Security Menu Sets the language for the BIOS menus. English (US) Description Default User Password is Shows if a user password is set. Clear Administrator Password is Shows if an administrator password is set. Clear Set User Password Press ENTER to set, change, or clear the user password. The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters.
4 Replaceable Parts This chapter contains an exploded view of the notebook, and lists of replaceable parts: Technology Code ID) Replaceable Parts 4-1
Figure 4-1.
Table 4-1.
21 22 23 24 PCA, Volume Control PCMCIA Socket Assy Speaker Kit, L/R Tray, HDD 128MB DDR266B 256MB DDR266B 512MB DDR266B AC-Adapter-Ultraslim Delta 75W s/PFC Antenna, 802.11b 15" Bezel, LCD 14.1" Bezel, LCD 15" CD,Rcvy XPHome DUT/ENG CD,Rcvy XPHome French CD,Rcvy XPHome GER CD,Rcvy XPHome ITA CD,Rcvy XPHome NA Eng CD,Rcvy XPHome SPA CD,Rcvy XPHome Spanish -Mexico CD,Rcvy XPHome UK Eng Cord, Pwr, Europe #ABB (2w) Cord, Pwr, UK & Singapore #ARS (2w) Cord, Pwr, US #ABA (2w) Cover, LCD 15" CPU, P4 1.
5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls HP Customer Care to determine the proper password removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information.
Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots.
Table 5-1. TFT LCD Guidelines (14.1/15.0-in XGA) Type of Imperfection Electrical Imperfections: Bright dots (a) Dark dots (a) Imperfections Not Allowed • • • • • 7 or more single bright dots. 7 or more single dark dots. 9 or more total (bright and dark combined) defective dots. Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in).
1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5.
