Warranty and Support Guide Before contacting HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.
Where to Get Help Follow these steps when you need help from HP: 1 Check the setup poster and the User’s Guide for help with setting up and using your PC. 2 For faster help, be sure to register your HP Pavilion home PC on the Web at www.hp.com/apac/register 3 Use Help on your PC to get help with your hardware and software. Click Start and then click Help and Support. 4 For help online, go to the HP Customer Care Center Web site at http://www.hp.
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution describes what you should do to try to solve the problem. Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC.
Internet Access Symptom Problem Solution Cannot connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network).
Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to an external power source. Ensure that cables connecting the PC to the external power source are plugged in properly. Monitor is not connected or is not on. Connect the monitor to the PC, plug it in, and turn it on. Line voltage selection switch is not in the proper position for your country/region (115VAC/230VAC).
• • Problem/Status Microsoft System Restore You installed a new application or device driver 1 An application does not work 1 A device driver does not work PC stops responding or does not work You replaced the hard disk drive or removed the partition 6 • System Restore This Microsoft Windows XP feature allows you to bring your computer configuration back to a previous time when a current software problem may not have existed.
Creating Recovery CDs/DVDs 1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer. NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the “recovery partition.
The number of CDs/DVDs in the recovery set depends on your PC model. The program tells you the number of blank discs needed to make the set. The process takes some time, including up to 15 minutes per disc to verify that the information written on the disc is correct. You can quit the process at any time. The next time you run the program, it begins where you left off. To run the Recovery CD-DVD Creator program: 1 Close any open programs. To close programs, click X in the upper-right corner of each window.
To Start Application Recovery: 1 2 3 4 5 6 7 8 9 10 11 Close all applications and folders. Uninstall the existing (damaged) application. Click Start on the taskbar. Choose All Programs. Choose PC Help & Tools. Click HP Application Recovery, and then click Yes. Click Application Installation or Driver Installation, and then click Next. Select the driver or application program to install, and then click Install. Follow the onscreen instructions.
System Recovery Using Recovery Discs Make your own recovery CDs/DVDs before you need them; recovery discs are not included with your PC. See “Creating Recovery CDs/DVDs.” Starting System Recovery Using Recovery Discs The recovery discs provide two recovery options: • • Standard Recovery: This option recovers factoryshipped programs, drivers, and the operating system without affecting any data files that you may have created since purchasing this PC.
Warranty and License Information To Our Valued Customer Getting Started Congratulations on your decision to purchase an HP Pavilion home PC! During development, the HP Pavilion must pass extensive quality tests to meet the rigorous standards that have made HP famous for quality and reliability. Follow the setup poster and the User’s Guide for help with setting up and using your PC.
warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
Customer Responsibilities Carry-In Services You may be required to run HP-supplied diagnostic programs before an in-home visit will be scheduled or a replacement part will be dispatched. Hardware service during the one-year warranty period is provided by bringing or mailing your PC to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with details on the location nearest you.
b. Storage. You may copy the Software Product into the local memory or storage device of the HP Product. c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains all of the original Software Product’s proprietary notices and that it is used only for back-up purposes. d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA. e. Freeware.
10. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U.S. $5.00.
Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 10500 Ridgeview Ct.
Regulatory and Safety Information WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life. WARNING: The PC is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this modem.
Additional Safety Information This product has not been evaluated for connection to an ”IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950). AC Power Safety Warning WARNING: Install the computer near an AC outlet. The AC power cord is your PC’s main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your PC has a grounded plug.
Lightning Protection For added protection of any Hewlett-Packard product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges.
