Specifications

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Customer Responsibilities
You may be required to run HP-supplied diagnostic programs before an in-home visit will be
scheduled or a replacement part will be dispatched.
You are responsible for the security of your proprietary and confidential information and
for maintaining a procedure external to the products for reconstruction of lost or altered
files, data, or programs. You should back up all data on your system before calling the
HP Customer Care Center.
For In-home service, you must provide: Access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all information and
facilities determined necessary by HP to service the product; and operating supplies and
consumables such as you would use during normal operation.
When service is being performed in-home, you or your representative, 18 years of age or older,
must be present at all times. You must state if the product is being used in an environment
which poses a potential health hazard to repair personnel; HP may require that the product
be maintained by customer personnel under direct HP supervision. HP may also refuse to provide
In-home service in special circumstances and will provide an alternative repair method such as
Carry-in repair.
Obtaining Hardware Warranty Repair Service
For the duration of the one-year parts and labor warranty, repair service includes Consumer-
replaceable Parts services, Carry-in services, and In-home services as described below. To obtain
hardware warranty service, call the HP Customer Care Center. You must be prepared to supply the
proof-of-purchase date.
The time it takes to repair your computer will vary based upon location and circumstances. The
phone agent can supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the keyboard, mouse, speakers, microphone, and
monitor — may be serviced through expedited part shipment. In this event, HP will send you the
component and, if necessary, telephone assistance on replacement of the component. In some
cases, HP will ask for a credit card as collateral for the part (such as monitors) and will charge you
for the retail price of the part if the failed product is not returned within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is provided by bringing or mailing your PC
to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with
details on the location nearest you.
In-Home Services
In-home service is available for certain products sold and serviced in India only and is unavailable
in certain locations. The HP Customer Care Center can give you more information.