Getting Started

1. Restart the computer.
2. Press and hold the F8 key before the operating system starts to display the Advanced Boot
Options screen.
3. Use the arrow keys to highlight Last Known Good Configuration, and then press Enter to boot the
computer.
●
If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to
Using HP PC Hardware Diagnostics on page 4
for more information.
●
If the computer will boot into the operating system, there are two possible tools that provide self-solve
diagnostics and online chat features (if internet access is also available).
◦
If you have HP Support Assistant, you may access it by double-clicking the HP Support Assistant
icon.
◦
If you do not have HP Support Assistant installed, you may access HP Instant Support Professional
Edition at
http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at
http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, for proactive notification, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at
http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●
Be in front of your computer when you call.
●
Before calling, write down the product ID number, computer and monitor serial numbers, and the failure
ID produced by running the diagnostics if applicable.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
Backing up, restoring, and recovering in Windows 7
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working state
or even back to the original factory state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details
about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support,
select Start > Help and Support.
Recovery after a system failure is only as good as your most recent backup.
6 Chapter 1 Getting Started in Windows 7