Getting Started
1. Go to http://hp.com/go/techcenter/pcdiags.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later
versions
1. Go to
http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Before you call for technical support
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before you touch
them.
If you are having problems with the computer, try the appropriate solutions as described in the previous
sections and summarized below to try to isolate the exact problem before calling for technical support.
●
Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps
emanating from the computer. The flashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or,
replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network:
◦
Use a different network cable to connect your computer to the network.
◦
Connect a different computer with a different cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
●
If you recently added new hardware, remove the hardware.
●
If you recently installed new software, uninstall the software.
●
Boot the computer to Safe Mode to see if it will boot without all of the drivers loaded. To boot to Safe
Mode:
If you encounter issues 5