HP SNA 3270 Application Services
HP SNA 3270 Application Services, SPD 38.70.08
Version 1.4
SOFTWARE PRODUCT SERVICES
Installation
Installation provides comprehensive installation and of
HP and non-HP hardware, software, and networks prod-
ucts. These products include systems, servers, up-
grades, workstations, terminals, PCs, peripherals, net-
work equipment, operating systems, and layered prod-
ucts. Optional pieces of the Installation offer include site
planning and preparation, orientation, and other projects
which are based on the installation of computer equip-
ment (e.g. relocation services).
Software Products Library Subscription
Software Products Library (SPL) Subscription provides
the license rights to use all new versions of those prod-
ucts, which are released during the contract period. Also
included are the rights to use certain server-resident
products whose license is included in a corresponding
client license.
Telephone Software Support
Software Support provides software problem identifica-
tion and resolution and operational support for system
managers, technical support/helpdesk personnel who
manage HP and popular multivendor server software
in either a standalone or networked environment. This
service provides access both to technical resources to
assist in problem diagnosis and resolution and to HP’s
information database. This combination of support re-
sources will address system management questions
and inquiries on a wide variety of topics including infor-
mation on the latest product features, known problems
and available solutions, and operational advice and as-
sistance to help the system manager, system adminis-
trator better manage its information technology environ-
ment.
Please contact your local HP office for additional infor-
mation on specific services in your area.
© 2005 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP
required for possession, use, or copying. Consis-
tent with FAR 12.211 and 12.212, Commercial Com-
puter Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the
U.S. Government under vendors standard commercial
license.
The information contained herein is subject to change
without notice. The only warranties for HP products and
services are set forth in the express warranty statements
accompanying such products and services. Nothing
herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
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