Owner's manual

Windows SNMP Trap Service is required for DMS but is disabled on servers using SCOM 2012
for network monitoring.......................................................................................................27
Suggested action..........................................................................................................27
SCOM does not discover devices.........................................................................................27
SCOM does not alert managed devices................................................................................27
The DMC is unable to connect to the DMS............................................................................28
The DMC is unable to connect to the DMS because of user credentials.....................................28
The DMC status line displays failure status.............................................................................28
A Linux or VMware ESX server is not displayed in the SCOM console after adding a device with
the same host name...........................................................................................................28
A Linux or VMware ESX server is not displayed in the SCOM console after the device is
updated...........................................................................................................................29
Events are not being logged in the HP Device Monitor Event log when a non-administrator account
is used.............................................................................................................................29
Add Onboard Administrator does not add an unverified enclosure...........................................29
Downgrade of Onboard Administrator firmware is not supported.............................................29
Updating the password or community string..........................................................................29
Add Agentless Server option not displayed in the DMC..........................................................29
Cannot launch the DMC from the SCOM console...................................................................29
Operating System field in the DMC indicates “unknown”.........................................................29
After changing the hostname of a device, the device is no longer displayed in the SCOM
console.............................................................................................................................30
Active Alert view displays only one alert when there are multiple device state changes................30
Add Virtual Connect Domain option not displayed in the DMC................................................30
Active\Primary VC Module IP displayed in DMC instead of Domain IP when VC Domain IP
changes...........................................................................................................................30
Re-creating already discovered VC Domain...........................................................................30
DMC cannot connect to DMS in different domain...................................................................30
Postgres service fails to start after OS reboot..........................................................................30
8 Support and other resources......................................................................31
Information to collect before contacting HP.................................................................................31
How to contact HP..................................................................................................................31
Registering for software technical support and update service.......................................................31
How to use your software technical support and update service...............................................31
Warranty information.........................................................................................................32
HP authorized resellers............................................................................................................32
Documentation feedback.........................................................................................................32
Related information.................................................................................................................32
Typographic conventions.........................................................................................................32
Index.........................................................................................................34
4 Contents