Manual

Suggested action..........................................................................................................24
SCOM does not discover devices.........................................................................................24
SCOM does not alert managed devices................................................................................25
The DMC is unable to connect to the DMS following repair of a management pack....................26
The DMC is unable to connect to the DMS............................................................................26
The DMC is unable to connect to the DMS because of user credentials.....................................26
The DMC status line displays failure status.............................................................................26
A Linux or VMware ESX server is not displayed in the SCOM console after adding a device with
the same host name...........................................................................................................26
A Linux or VMware ESX server is not displayed in the SCOM console after the device is
updated...........................................................................................................................26
Events are not being logged in the HP Device Monitor Event log when a non-administrator account
is used.............................................................................................................................27
Add Onboard Administrator does not add an unverified enclosure...........................................27
Downgrade of Onboard Administrator firmware is not supported.............................................27
Updating the password or community string..........................................................................27
Add Agentless Server option not displayed in the DMC..........................................................27
Cannot launch the DMC from the SCOM console...................................................................27
Operating System field in the DMC indicates “unknown”.........................................................27
After changing the hostname of a device, the device is no longer displayed in the SCOM
console.............................................................................................................................27
Active Alert view displays only one alert when there are multiple device state changes................28
8 Support and other resources......................................................................29
Information to collect before contacting HP.................................................................................29
How to contact HP..................................................................................................................29
Registering for software technical support and update service.......................................................29
How to use your software technical support and update service...............................................29
Warranty information.........................................................................................................30
HP authorized resellers............................................................................................................30
Documentation feedback.........................................................................................................30
Related information.................................................................................................................30
Typographic conventions.........................................................................................................30
Index.........................................................................................................32
4 Contents