User guide

Troubleshooting
Solving Problems
1-23
Solving Problems
If you have a problem using the port replicator, find the symptom that matches your
situation. Try the suggestions one at a time.
If you need to replace a lost or damaged power cord
For the replacement part number for the ac adapter power cord, contact the
number in the Support and Service booklet.
If a serial or parallel device or external display doesn’t work
• Make sure the OmniBook is fully inserted in the port replicator. The connection
should be snug.
• Make sure the ends of the serial or parallel cable are connected properly.
• Make sure the device and the port replicator are connected and both have
power.
• Reboot the OmniBook.
If an external PS/2 mouse or keyboard doesn’t work
• Make sure the OmniBook is fully inserted in the port replicator. The connection
should be snug.
• Make sure the mouse is plugged into the correct port. The mouse and keyboard
ports look the same. See page 1-15.
• Reboot the system.
• Undock the OmniBook, unplug and reconnect the ac adapter, then dock again.
If your docking password isn’t accepted
• Check whether Num Lock and/or Caps Lock are off.
• If you’ve forgotten your password, have your OmniBook and proof-of purchase
at hand and call Hewlett-Packard support. See your OmniBook Support and
Service booklet.