contents Customer Care Guide HP OfficeJet R Series
©Copyright Hewlett-Packard Company 1999 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Publication number: C6680-90176 First edition: January 1999 Printed in U.S.A., Germany, or Singapore Acknowledgments AGaramond, Garamond, Adobe™ and PhotoDeluxe Business Edition are registered trademarks of Adobe Systems, Incorporated, which may be registered in certain jurisdictions.
contents Chapter 1 — Getting Help HP Multimedia Product Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Scanning Coach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP OfficeJet R Series Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5 — Hewlett-Packard Limited Warranty HP Year 2000 (Y2K) Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . For Consumer Products Distributed Through Resellers . . . . . . . . . . . . . . . . . . . . . . . . Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Express Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Help Your HP OfficeJet includes several resources to help you get started and use the product to full advantage. This chapter describes the types of help available. HP Multimedia Product Tour The tour gives you a brief introduction to the product and its capabilities. You can run the tour from either the HP OfficeJet R Series folder or Toolbox. You will need the CD-ROM. For more information, see the HP OfficeJet R Series Setup Guide.
HP Scanning Coach The HP OfficeJet Scanning Coach is an online guide that “coaches” you through your first scan. When you start a scan, the Scanning Coach appears with step-by-step instructions to help you complete your first scan successfully. The Scanning Coach also gives you: ◆ ◆ ◆ ◆ ◆ Hints and tips for improving your scan. Answers to frequently asked questions. Definitions of scanning terms. Links to selected HP OfficeJet R Series online Help topics.
Online Help Your HP OfficeJet includes several types of online Help. HP OfficeJet R Series Toolbox The Toolbox provides general information about your HP OfficeJet. It contains sections for printing, scanning and copying procedures. The Welcome and Services tabs provide basic support and operation information. The toolbox also includes a Troubleshooting tab. When problems occur, look for a description of the particular symptoms you are experiencing, and you will find details on how to fix it.
HP OfficeJet Help You can access HP OfficeJet R Series Help from the Help menu of selected word processor, spreadsheet, and presentation programs. HP PrecisionScan Help The main HP PrecisionScan dialog box includes a Help menu. Click it to access detailed information about using HP PrecisionScan.
Support Services 2 This chapter explains how to get support for your HP OfficeJet R Series and the software programs included with it. Get Help from HP If you are unable to find the answer you need in the printed or online documentation, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide.
HP Distribution Center To order current printer and scanner drivers, dial one of the following numbers: Region Number U.S. Argentina Asia Australia/New Zealand Brazil Chile Europe Europe South Africa Mexico Venezuela Venezuela (Caracas) (888) HP DISKS (473-4757) (541) 778-8380 65 740 4477 61 3 8877 8000 011 829 6612 800 360999 +49 180 5 290220 +44 870 606 9081 +27 (0)11 8061030 01 800 4726684 800 47 888 207 8488 HP FIRST Call HP FIRST to request information to be faxed directly to you.
◆ ◆ ◆ ◆ 6 Have your serial number and service ID ready. To display your service ID, on the front panel, press the Select/Resume button and the Color button at the same time, until the message “SERV ID:” followed by the service ID number appear in the front-panel display. Print a test page. To do this, click Print a test page on the Services tab of the HP OfficeJet R Series Toolbox. Make a color copy. Be prepared to describe your problem in detail. Call HP Customer Support.
7 If available, pack the HP OfficeJet for shipment using the original packing materials. If you do not have the original packaging materials, you can request a replacement package set from HP Customer Support. NOTE Shipping damage caused by improper packaging is not covered under the warranty. 8 Include the following items in the box: ◆ ◆ ◆ A brief description of symptoms for service personnel (samples of print quality problems are helpful).
Getting Help for Adobe PhotoDeluxe Business Edition If you need help with Adobe PhotoDeluxe, call the following numbers: Country Number U.S. Austria Belgium France Germany Italy Netherlands Sweden Switzerland UK and Ireland (206) 675-6371 Int + 44-131-451-6882 Int + 44-131-451-6883 Int + 44-131-451-6889 Int + 44-131-451-6884 Int + 44-131-451-6890 Int + 44-131-451-6885 Int + 44-680-71678 Int + 44-131-451-6887 Int + 44-131-451-6888 You can also get help by visiting Adobe’s Web site at: http://www.adobe.
2-8 Support Services
Troubleshooting and Maintaining Your HP OfficeJet 3 This chapter provides instructions for keeping your HP OfficeJet in top working condition. Perform the maintenance procedures as necessary. This chapter also presents procedures for resolving paper jams in the paper tray and automatic document feeder (ADF). It also lists some of the messages that may appear on the HP OfficeJet front-panel display or on your computer screen. For more help, see the Troubleshooting tab in the HP OfficeJet R Series Toolbox.
How to Clear a Paper Jam in the ADF If “Automatic Document Feeder Jam. Clear jam then press Resume.” appears on the front-panel display, do the following: 1 2 3 4 Remove your originals from the ADF. Lift the lid, and clear the paper path. Lower the lid, and replace your originals in the ADF. Press Select/Resume on the front panel to continue.
3 Replace the door in the back of the unit, and turn the knob clockwise to the locked position. 4 5 Turn the HP OfficeJet off and then on again. Process your job again. How to Use the Self-Test Page The self-test page lets you know whether the HP OfficeJet is operating properly. It lists current, default front-panel settings, and tells whether the ADF is attached properly. To print a self-test page: 1 2 Press Menu until “Self-Test Page” appears on the display. Press Select/Resume.
How to Clean Cartridges Use the Clean Cartridges feature when the self-test page shows streaking or white lines through any of the colored bars. Do not clean cartridges unnecessarily. This wastes ink and shortens the life of your print cartridges. To clean the cartridges: 1 2 Press Menu until “Clean Cartridges” appears on the display. Press Select/Resume. The message “Cleaning” appears on the display, and a sample page is printed.
Front-Panel Messages Message What You Should Do Additional cleaning will be ineffective. Replace the print cartridge. Automatic Document Feeder Jam. Clear jam then press Resume. See “How to Clear a Paper Jam in the ADF” earlier in this chapter. Banner paper expected. If you are printing a banner, load the banner paper, raise the banner switch, which appears on the left side of the OUT tray, and press Select/Resume. Black ink low Replace the black ink cartridge at your earliest convenience.
Front-Panel Messages (Continued) Message What You Should Do Remove and check black cartridge. Verify Part Number: 51645A or 51645G. The wrong black cartridge may be installed, or it may be installed incorrectly. Remove it and replace it with the correct cartridge, or insert it correctly. Remove and check (black or color) cartridge. One of the print cartridges is either incorrectly installed, the wrong type, or defective. Remove the applicable print cartridge, and then reinsert it.
On-Screen Messages (Continued) Message What You Should Do Can’t find installer ‘setup.exe.’ If you are installing on Windows NT 4.0, you need to have Service Pack 3 or higher. (The service pack number is displayed when you first start your computer.) To upgrade, see the Microsoft Web site at www.microsoft.com. Disk full. The image you are scanning will create a file that is too large to fit on the designated disk. Save the file on a different disk. Free up disk space, and try again.
Additional Troubleshooting Tips (Continued) Issue I am having problems scanning to e-mail or PC fax. I cannot edit or see scanned text in my word processor. What You Should Do Your e-mail or fax program must be set up and functioning properly before you use it with HP PrecisionScan. See the Scanning tab in the toolbox for more information. Contact your e-mail vendor if you have difficulty configuring your e-mail program.
Additional Troubleshooting Tips (Continued) Issue I scanned a color original, but it appears in black and white. What You Should Do Try the following: ◆ ◆ ◆ I want to make an image larger, but when I stretch it in my image editor, it comes out jagged. My scan does not look right in the destination. When scanning a photo or a color drawing, resize it using HP PrecisionScan’s Page Size or Region Size features, rather than in the destination program.
Additional Troubleshooting Tips (Continued) Issue Scanning in Microsoft Office 2000 programs. 3-10 What You Should Do HP ScanPicture is not available through Office 2000, however, it is available with HP PrecisionScan. We recommend that you scan to an Office 2000 from within HP PrecisionScan. If you choose to scan from within an Office 2000 program, go to its Insert menu, choose Picture, and then choose From Scanner. For more information on this scanning method, see Microsoft’s documentation.
Adding and Removing Software Programs 4 Removing Software General Information When you install a software program on your computer, many files on your system are either added or shared because of the new program. When you remove a program, you need to remove all files associated with that program, not just the files you see in a particular program folder. Do not simply remove the executable file from your hard drive.
Reinstalling Software Before reinstalling any software, first remove it properly using the Windows Add/Remove Programs feature or following the vendor’s specific removal instructions. Refer to the previous section for specific instructions on properly removing the HP OfficeJet R Series software. To reinstall the HP OfficeJet R Series software, see “” in the HP OfficeJet R Series Setup Guide.
Hewlett-Packard Limited Warranty 5 HP OfficeJet Duration of Limited Warranty (Hardware): 1 Year Duration of Limited Warranty (Software): 90 Days Duration of Limited Warranty (Print Cartridges): 90 Days To review a complete copy of your warranty, see “View Warranty Information” in your HP OfficeJet R Series Toolbox.
For some repairs, the HP Customer Support Center may direct customers to designated Authorized Service Providers who are certified by HP to service the HP OfficeJet. Warranty Upgrades Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or HP service centers. In the U.S. and Canada, extended warranties may also be obtained by calling HP at 1-800-446-0522.
6 Technical Information System Requirements Hewlett-Packard Software Solution Minimum Recommended Processor Pentium-90 Pentium-133 Windows 95/98 Windows NT 4.0 Pentium-166 Pentium-166 RAM 32 MB Windows 95/98 Windows NT 4.0 with Service Pack 3 or later 32 MB 70 MB Disk Space Needed for Installation Additional Disk Space Needed for Scanned Images Monitor Media I/O Internet Access 32 MB 64 MB 50 MB 210 MB U.S.
Print Specifications Print speed may vary according to the complexity of the document. Duty Cycle: 3000 printed pages per month (average): Print Speed and Resolution Resolution (dpi) Speed (ppm) 600 x 600 3.8 Best Mono Color 600 x 600 1.0 Normal Mono 600 x 300 5.0 Color 600 x 300 2.5 Mono 300 x 600 10.0 Color 300 x 300 6.0 Econofast Print Margins Top Bottom .04 in. (1.0 mm) U.S. Letter .04 in. (1.0 mm) U.S. Legal .04 in. (1.0 mm) A4 .125 in. (3.
Copy Specifications Copy speed may vary according to the complexity of the document. ◆ ◆ ◆ ◆ Digital image processing Up to 99 copies from original (varies by model) Digital zoom from 25 - 400% (varies by model) Auto Fit, Poster, 2 on 1, Clone Copy Speed and Resolution Speed Text 10 cpm Fast Normal 8 cpm 1.5 cpm Best Maximum Resolution Color Text Color 6 cpm 300 x 600 dpi 300 x 300 dpi 2 cpm 600 x 600 dpi 600 x 300 dpi 0.4 cpm 600 x 600 dpi 600 x 600 dpi Copy Margins Top U.S.
Paper Specifications Paper-Tray Capacities Weight Input Tray* Output Tray* Plain Paper 16-24 lb. 100 Cards 110 lb. Index, up to 0.3 mm 20-24 lb. 20 lb. N/A 30 50 black 20 color 10 15 20 25 10 20 or less 25 or less Envelopes Banners Transparencies * Maximum capacity NOTE OUT tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the OUT tray frequently. Paper Sizes U.S. Letter U.S. Legal A4 Envelopes Index Cards Labels Custom Sizes 8.5 in.
Power Specifications ◆ ◆ ◆ Source (Input) Voltage: 100 – 240 VAC* Input Frequency: 50 – 60 Hz Current: 1A maximum Environmental Specifications ◆ ◆ ◆ ◆ Operating Temperature Ranges: 0º – 45º C (32º – 113ºF) Recommended Operating Temperature Ranges: 5º – 40º C (41º – 104º F) Humidity: 15% – 80% RH non-condensing Non-operating (Storage) Temperature Ranges: 40º – 70º C (104º – 158º F) * Figures are based on using the AC adapter that came with your HP OfficeJet (HP part number 0950-2880).
Regulatory Notices FCC Statement (U.S.A.) The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Declaration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer’s Name and Address: Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, California 92127-1899, USA.
VCCI-2 printer will insert 6-8 Technical Information
index A accessories, ordering 6-5 adding programs 4-1 Adobe PhotoDeluxe 2-7, 6-1 automatic document feeder (ADF) clearing a jam 3-2 requirements 6-4 C cartridges, print cleaning 3-4 ordering 6-5 cleaning exterior case 3-1 glass 3-1 print cartridges 3-4 clearing paper jam 3-2 coach, scanning 1-2 copy margins 6-3 resolution 6-3 specifications 6-3 speed 6-3 customer support 2-2 D declaration of conformity 6-7 duty cycle 6-2 E environmental specifications 6-5 error messages front panel 3-5 on-screen 3-6
programs, adding and removing 4-1 R regulatory information 6-6 reinstalling HP software 4-2 removing programs 4-1 requirements ADF 6-4 system 6-1 resolution print 6-2 scan 6-2 returning HP OfficeJet for service 2-2, 5-2 S scan specifications 6-2 Scanning Coach 1-2 self-test page 3-3 service before you call 2-2, 5-2 express warranty 5-1 HP Customer Support 2-2 returning HP OfficeJet 2-2, 5-2 support 2-1 telephone numbers 2-4, 2-5 shipping HP OfficeJet 2-3 software adding and removing 4-1 installing HP 4-
