HP Officejet Pro L7400 All-in-One series User Guide Podręcznik użytkownika
HP Officejet Pro L7400 All-inOne series User Guide
Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................6 Understand the device parts .....................................................................................................7 Front view ...........................................................................................................................8 Printing supplies area ......................................................................
Print on both sides (duplexing) ...............................................................................................31 Guidelines for printing on both sides of a page .................................................................31 Perform duplexing .............................................................................................................31 Cancel a print job ....................................................................................................................
Contents Configure the device (Windows) .............................................................................................50 Direct connection ..............................................................................................................50 Install the software before connecting the device (recommended) .............................50 Connect the device before installing the software .......................................................
Solve paper-feed problems .....................................................................................................73 Optional Tray 2 cannot be inserted ...................................................................................74 Another paper-feed problem is occurring ..........................................................................74 Solve copy problems ..............................................................................................................
Contents Prepare the device for shipment .............................................................................................95 Remove the ink cartridges and printheads before shipment .............................................95 Remove the control-panel faceplate .................................................................................96 Pack the device ......................................................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • Find other resources for the product Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. A printed version of the document is provided with the device.
(continued) Resource Description • • • • • Location Serial number Firmware version number Number of pages printed from the trays and accessories Ink levels Printhead health status Print quality diagnostic page Diagnoses issues that affect print quality and helps you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print the print quality diagnostic page.
Chapter 1 Front view 1 Scanner lid 2 Scanner glass 3 Control panel 4 Display 5 Length/width guides 6 Input tray 7 Output tray extension 8 Output tray Printing supplies area 8 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door Get started
(continued) 4 Printheads 5 Printhead latch Back view 1 Power input 2 Rear universal serial bus (USB) port 3 Rear access panel Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features. Label Name and Description 1 Keypad: Enters values. 2 Display: View menus and messages. 3 Reduce/Enlarge: Changes the size of a copy for printing. 4 Copy Menu: Presents the Copy menu for selecting options.
Chapter 1 (continued) Label Name and Description 7 Scan To: Presents the Scan To menu for selecting a scan destination. 8 Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks while performing a job. When the device is turned off, a minimal amount of power is still supplied. To completely disconnect the power supply, turn the device off, and then unplug the power cord.
2 Install the accessories This section contains the following topics: • • • Install the duplexer Install Tray 2 Turn on accessories in the print driver Install the duplexer NOTE: This feature is available with some models of the device. You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer 1.
Chapter 2 Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see HP supplies and accessories. To install Tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy and level. 2. Turn off the device, and disconnect the power cord. 3. Set the device on top of the tray. CAUTION: Be careful to keep your fingers and hands clear of the bottom of the device. 4. Connect the power cord and turn on the device. 5.
To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. 3.
3 Use the device This section contains the following topics: • • • • • • • • • • • Use control panel menus Control-panel message types Change device settings Use the HP Solution Center (Windows) Use the HP photo and imaging software Load originals Select print media Load media Configure trays Print on special and custom-sized media Print borderless Use control panel menus The following sections provide a quick reference to top-level menus that appear on the control-panel display.
Warning messages Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is CYAN INK LOW. These messages appear until you resolve the condition. Error messages Error messages communicate that some action must be performed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing.
Chapter 3 To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu. 3. On the Information and Settings menu, click an item that you want to change. Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software. 2.
Chapter 3 NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the device. To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print side down in the right front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Select print media The device is designed to work well with most types of office media.
• • Media that is heavily textured, embossed, or does not accept ink well Media that is too lightweight or stretches easily Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with the flaps facing up.
Chapter 3 Media size Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) 6 x 8 inches Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.
(continued) Media size Tray 1 Tray 2 Duplexer Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Photo media Photo media (76.
Chapter 3 (continued) Media size Tray 1 Tray 2 Duplexer Borderless panorama (4 x 10 inches, 4 x 11 inches, and 4 x 12 inches) ** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights NOTE: Tray 2 and the duplexer are available with some models.
Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) U.S. Legal A4 U.S. Executive U.S. Statement 8.
Chapter 3 To load Tray 1 (main tray) 1. Lift the output tray. 2. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray.
4. Pull out the extension on the output tray. To load Tray 2 1. Pull the tray out of the device by grasping under the front of the tray. 2. Insert the paper print-side down along the right of the tray. Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the media guides in the tray to adjust them for the size that you have loaded.
Chapter 3 4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is optional with some models. For ordering information, see Order printing supplies online. By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media).
To configure the trays 1. Make sure the device is turned on. 2. Perform one of the following: • Print driver (Windows): Click the Printer services button on either the Features or Color tab, and then select Paper Handling. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings panel. • Control panel: Press the Setup button, select Preferences, and then select Default Tray or Tray Lock. 3.
Chapter 3 c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d. Click Done or OK, and then click Save. 5. On the File menu, click Page Setup, and then select the new custom size. 6. Click OK. 7. On the File menu, click Print. 8. Open the Paper Handling panel. 9. Under Destination Paper Size, click the Scale to fit paper size tab, and then select the customized paper size. 10. Change any other desired settings, and then click OK or Print.
To print a borderless document (Mac OS) 1. Load the appropriate media. For more information, see Load media. 2. Open the file that you want to print. 3. Click File, and then click Page Setup. 4. Select the borderless media size, and then click OK. 5. Click File, and then click Print. 6. Open the Paper Type/Quality panel. 7. Click the Paper tab, and then select the media type from the Paper type dropdown list. 8. If you are printing photos, select Best from the Quality drop-down list.
4 Print This section contains the following topics: • • • Change print settings Print on both sides (duplexing) Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.
3. On the File menu, click Print to open the print driver. 4. Change the settings that you want (such as media type), and then click OK or Print. Print on both sides (duplexing) You can print on both sides of a sheet of media either manually, or automatically using the optional duplexer. NOTE: Duplexing is available with some models of the device.
Chapter 4 7. Choose a booklet layout from the Booklet Layout drop-down list, if you want. 8. Change any other settings, and then click OK. 9. Print your document. To print manually on both sides of a page (Mac OS) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. With the document open, click Print on the File menu. 3. From the drop-down list, select Paper Handling, click Print: Odd numbered pages, and then press Print. 4.
Cancel a print job You can cancel a print job using one of the following methods. Control panel: Press (Cancel button). This clears the job that the device is currently processing. It does not affect jobs waiting to be processed. Windows: Double-click the printer icon that appears in the lower-right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard. Mac OS: Double-click the printer in the Printer Setup Utility.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. This section contains the following topics: NOTE: Copying from the HP photo and imaging software is only available on the Mac OS.
When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Make any necessary changes to the settings in the Copy Menu. 2. Press Copy Menu, and then press the arrow keys until Set New Defaults appears. 3. Press the arrow keys to select Yes, and then press OK.
Chapter 5 To set the paper type for copies from the control panel 1. In the Copy area, press Copy Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press START COPY Black or START COPY Color. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
NOTE: Copy functions can also be performed using the HP Photosmart Software (Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information. Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet.
Chapter 5 To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass. 3. In the Copy area, press the Reduce / Enlarge button. 4. Press until Legal > Ltr 72% appears. 5. Press START COPY Black or START COPY Color. Adjust the lightness and darkness of your copy You can use the Lighter / Darker option to adjust the contrast of the copies you make. To adjust the copy contrast from the control panel 1.
To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass. 3. In the Copy area, press Copy Menu repeatedly until Enhancements appears. 4. Press until the Text setting appears. 5. Press START COPY Black or START COPY Color.
6 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.
To send a scan to a program on a computer from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for further instructions. To send a scan to a program on a computer from the control panel (direct connect) 1. Load the original on the scanner glass. For more information, see Load originals. 2. Press the Scan Menu or Scan To button. 3.
Chapter 6 Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Photosmart Software. Use this software to adjust the brightness, contrast, color saturation, and more. You can also rotate the image using the HP Photosmart Software. For more information, see the onscreen HP Photosmart Software Help. Edit a scanned document using optical character recognition (OCR) software You can use OCR software to import scanned text into your preferred word-processing program for editing.
7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics. • • • • • • Manage the device Use device management tools Understand the self-test diagnostic page Configure the device (Windows) Configure the device (Mac OS) Uninstall and reinstall the software Manage the device The following, common tools can be used to manage the device.
Chapter 7 Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information.... Control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges and printheads. Toolbox (Windows) Ink cartridge information: Click the Estimated Ink Levels tab to view the inklevel information, and then scroll to display the Cartridge Details button.
• • HP Instant Support myPrintMileage Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the Starter CD by selecting the full installation option if the computer meets the system requirements. Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox.
Chapter 7 (continued) Tabs Contents Services • • • • • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting the print quality of the device. For more information, see Print the print quality diagnostic page. Print Self-Test Diagnostic Page: Allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test diagnostic page.
• • • • • • Device Information: Displays information about the model and serial number. Also allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test diagnostic page. Print Quality Diagnostics: Allows you to diagnose issues affecting the print quality of the device. For more information, see Print the print quality diagnostic page. Clean: Guides you through cleaning the printheads.
Chapter 7 NOTE: Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information. myPrintMileage myPrintMileage is a service that HP provides to help you track and forecast your device usage and plan the purchase of supplies.
If you need to call HP, it is often useful to print the self-test diagnostic page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges. NOTE: The ink levels shown are an estimate only.
Chapter 7 To print the Self-Test Diagnostic Page • Control panel: Press Setup, select Print Report, select Self-Test Report, and then press OK. • Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page. Configure the device (Windows) NOTE: Microsoft Internet Explorer 6.
NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network. Connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen.
Chapter 7 To share the device 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the device with client computers that use other versions of Windows, click Additional Drivers to install those drivers as a convenience to the users.
For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer. Depending on the OS version you are using, do one of the following: • Mac OS 10.
Chapter 7 8. After the software is installed, connect the device to your computer. 9. Press the Power button to turn the device on. After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete. 10. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
To uninstall from a Macintosh computer 1. Launch HP Device Manager. 2. Click Information and Settings. 3. Select Uninstall HP AiO Software from the pull-down menu. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CDROM drive. 6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7.
8 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • • Supported ink cartridges Replace the ink cartridges Maintain the printheads Store printing supplies Clean the device Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Solve scan problems Troubleshoot installation issues Clear jams Supported ink cartridges The availability of ink cartridges varies by country/reg
NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary. After removing a cartridge from its package, install it right away. Do not remove a cartridge from the device for long periods of time. To find out which ink cartridges work with your device, see Supplies. To replace the ink cartridges 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 3.
Chapter 8 When the quality of printouts deteriorates, complete the relevant steps based on the following sequence: 1. Check the health of the printheads. For more information, see Check printhead health. 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Print the print quality diagnostic page. 3. Manually clean the printhead contacts. For more information, see Clean the printheads. 4.
1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the tray, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight and connected, align the printheads. For more information, see Align the printheads. 3 Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the printheads.
Chapter 8 Calibrate the linefeed • • • Control panel: Press the Setup button, select Tools, select Calibrate Linefeed, and then press OK. Toolbox (Windows): Click the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up to 3.5 minutes.
4. Lift the handle of the printhead (which corresponds to the control panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead.
Chapter 8 CAUTION: Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing. 7. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure the nozzles are facing up and are not in contact with the paper. 8. Clean the electrical contacts in the printhead slot inside the device with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the device. The control panel should indicate that the printhead is missing. 10.
Replace the printheads NOTE: To find out which printheads work with your printer, see Supplies. To replace the printheads 1. Open the top cover. 2. If the carriage does not move to the left automatically, press and hold the OK button for 5 seconds. Wait for the carriage to stop moving. 3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
Chapter 8 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 8.
Store ink cartridges Ink cartridges can be left in the device for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag. Store printheads Printheads can be left in the device for extended periods of time. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag. Clean the device This section provides instructions for keeping the device in top working condition.
Chapter 8 Clean the exterior NOTE: Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the control panel. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems.
• • • • • Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong The device prints half a page, then ejects the paper The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.
Chapter 8 Device does not accept printhead Check the printhead latch Make sure the printhead latch is properly closed. Check the printhead • Make sure the printhead is inserted into its correct color-coded slot. For more information, see Replace the printheads. • Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead. Clean the printhead Complete the printhead cleaning procedure. For more information, see Maintain the printheads.
Check the printhead • Make sure the printhead is inserted into its correct color-coded slot. For more information, see Replace the printheads. • Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead. Clean the printhead Complete the printhead cleaning procedure. For more information, see Maintain the printheads.
Chapter 8 Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins.
Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Print the print quality diagnostic page. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Select print media.
Chapter 8 Ink is smearing Check the print settings • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a "washed-out" quality.
Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Print the print quality diagnostic page.
Chapter 8 Optional Tray 2 cannot be inserted • • Reinsert the tray. Make sure it is aligned with the device opening. Check for a paper jam. For more information, see Clear a jam in the device. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media. Media is not picked up from a tray • Make sure media is loaded in the tray.
Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that the paper guides are properly aligned. • Make sure the rear access panel or optional duplexer is properly installed. • Load media into the device only when it is not printing. Multiple pages are being picked up • Fan the media before loading.
Chapter 8 Copies are blank • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Check the settings The contrast setting might be set too light. Use the Copy button on the control panel to create darker copies. Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough).
Copy defects are apparent • • • • • • • • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Too light or dark Try adjusting the contrast and copy-quality settings. Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information.
Chapter 8 Scanner did nothing • • Check the original Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass. Check the device The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state. Scan takes too long • • Check the settings • If you set the resolution too high, the scan job takes longer and results in larger files.
Text cannot be edited • • Check the settings • Make sure that the OCR software is set to edit text. • When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text. • Your OCR program might be linked to a word-processing program that does not perform OCR tasks. See the product software Help for more information about linking programs.
Chapter 8 Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed (crooked) The original might have been placed incorrectly. Be sure to use the media guides when you place the original on the scanner glass. For more information, see Load originals.
• • • Black dots or streaks • Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass, the scanner glass might be dirty or scratched, or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Clean the device for more information. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced. • The defects might be on the original and not a result of the scanning process.
Chapter 8 Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Check the device to ensure the following • Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up. • The device is in the Ready state, and no other lights on the control panel are lit or blinking.
• • In the Windows device manager, make sure that the USB drivers have not been disabled. If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver. Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.
Chapter 8 c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d. Reinsert the rear access panel or the duplexer into the device. 3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If media is jammed in the tray, do the following: a. Raise the output tray. b. Pull the paper toward you. c. Lower the output tray. 4. Open the print carriage access door.
Tips for avoiding jams • • • • • • • • • Make sure that nothing is blocking the paper path. Do not overload the trays. For more information, see Understand specifications for supported media. Load paper properly and when the device is not printing. For more information, see Load media. When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing it to jam or pick multiple sheets at one time.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
NOTE: The availability of ink cartridges varies by country/region. If you live in Europe, go to www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges. Printheads HP 88 Black and Yellow C9381A HP 88 Magenta and Cyan C9382A HP media To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com. Choose your country/region, and then select Buy or Shopping.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 89
Appendix B Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat.
Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
Appendix B 92 Support and warranty
Placing a call Call HP support while you are in front of the computer and the HP All-in-One.
Appendix B HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges and printheads • The control-panel faceplate • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in the device This section contains the
Appendix B 3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6.
3. Remove the control-panel faceplate as follows: a. Lift the scanner lid. b. Use either your finger or insert a thin object in the tab on the upper right corner of the control-panel faceplate to pry the control-panel faceplate off. 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP Allin-One. CAUTION: The replacement device might not come with a control-panel faceplate.
Appendix B To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 98 2. Place the return shipping label on the outside of the box. 3.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media. Physical specifications Size (width x depth x height) • Device with A4/Letter-size scanner glass: 505 x 402 x 356 mm (19.9 x 15.8 x 14 inches) • With Duplexer: Adds 64 mm (2.5 inches) to the rear of the device. • With Tray 2: Adds 76 mm (3 inches) to the height of the device. Device weight (does not include printheads or ink cartridges) • Device with A4/Letter-size scanner glass: 14.
Appendix C Device memory 64 MB built-in RAM, 16 MB built-in MROM + 2 MB built-in Flash ROM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/ Operating system compatibility • Windows 2000, Windows XP, Windows XP x64 (Professional and Home Editions), Windows Vista NOTE: HP provides only printer and scanner drivers for Windows 2000. The HP Photosmart Software is not supported. • Mac OS X (10.3, 10.
• Quick Time 5.
Appendix C Electrical specifications Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 32 Vdc, 2500 mA Power consumption 32 watts printing; 35 watts copying Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 55 (dBA) Sound power LwAd 6.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region.
Appendix D FCC statement Notice to users in Korea 104 Regulatory information
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table LED indicator statement Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0602-03. This regulatory number should not be confused with the marketing name (HP Officejet Pro L7400 All-in-One) or product number.
Appendix D Declaration of conformity 106 Regulatory information
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix D Disposal of waste equipment by users in private households in the European Union Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power consumption may be found in the printed documentation that came with the device.
Index Symbols/Numerics 10 x 15 cm photo paper copy 35 4 x 6 inch photo paper copy 35 A accessibility 4 accessories installation 11 self-test diagnostic page 49 turn on and off in driver 12 warranty 89 acoustic emissions 102 administrator management tools 43 settings 44 after the support period 93 aligning printheads 59 B best copy quality 36 black and white pages copy 34 troubleshoot 72 black dots or streaks, troubleshoot copies 77 scan 81 blank pages, troubleshoot copy 76 print 68 scan 80 Bluetooth dongl
dots, troubleshoot scan 81 double-sided printing 31 driver accessories settings 12 settings 30 version 90 warranty 89 duplex printing accessory order online 86 duplexer clear jams 83 installation 11 media sizes supported 20 turn on and off in driver 12 duty cycle 99 E edit scanned images 41 text in OCR program 42 electrical specifications 102 envelopes guidelines 19 sizes supported 20 tray supporting 22 environmental specifications 101 environmental sustainability program 107 error messages control panel 1
Index management tools 43 margins setting, specifications 23 media borderless printing 28 clear jams 83 duplexing 31 HP, order 87 load tray 23 load tray 2 25 locking trays 26 print on custom-sized 27 selecting 18 skewed pages 75 specifications 19 supported sizes 19 troubleshoot feeding 74 types and weights supported 22 memory specifications 100 menus, control panel 14 missing lines or dots, troubleshoot 73 missing or incorrect information, troubleshoot 69 model number 49 monitoring tools 44 multi-feeds, tro
Reduce/Enlarge button 9 reduce/enlarge copies resize to fit letter 37 resize to fit letter or A4 37 regulatory information 103 regulatory model number 105 release notes 6 remove ink cartridges and printheads 95 replace ink cartridges 56 printheads 63 Right arrow 10 S save default settings 15 scan cancel 42 edit images 41 error messages 79 from a TWAIN- or WIAcompliant program 41 from control panel 40 OCR 42 quality 79 scan specifications 101 Scan To button 10 send to a program 40 settings for 42 slow 78 St
Index tray 1 load media 24 tray 2 installation 11 load media 25 order online 86 troubleshoot installation 74 turn on and off in driver 12 trays capacities 22 clear jams 83 installation tray 2 11 load media 23 locating 8 locking 26 media sizes supported 19 paper guides illustration 8 setting default 26 troubleshoot feeding 74 turn on and off in driver 12 troubleshoot blank pages printed 68 bleeding colors 73 colors 72, 73 control panel messages 14 copy 75 copy quality 76 cut-off pages, incorrect text or grap
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