User's Manual

Unable to communicate with printer
The computer cannot communicate with the printer because one of the following events has
occurred:
●
The printer has been turned off.
●
The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been
disconnected.
●
If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
●
Make sure the printer is turned on and that
(the Power light) is on.
●
Make sure the power cord and other cables are working and are firmly connected to the printer.
●
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.
●
If the printer is connected to a network, make sure the network is functioning properly. For more
information, see
General network troubleshooting on page 150.
●
If the printer is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see
Unable to connect the printer wirelessly on page 150.
208 Appendix C Errors (Windows) ENWW