User's Manual

Solve copy problems..............................................................................................................109
No copy came out.............................................................................................................110
Copies are blank...............................................................................................................110
Documents are missing or faded......................................................................................111
Size is reduced.................................................................................................................111
Copy quality is poor .........................................................................................................111
Copy defects are apparent...............................................................................................112
The printer prints half a page, then ejects the paper........................................................112
Paper mismatch................................................................................................................113
Solve scan problems..............................................................................................................113
Scanner did nothing..........................................................................................................113
Scan takes too long..........................................................................................................113
Part of the document did not scan or text is missing........................................................114
Text cannot be edited.......................................................................................................114
Error messages appear....................................................................................................115
Scanned image quality is poor.........................................................................................115
Scan defects are apparent...............................................................................................117
Solve fax problems.................................................................................................................117
The fax test failed.............................................................................................................118
Solve problems using Web Services and HP websites..........................................................131
Solve problems using Web Services................................................................................131
Solve problems using HP websites..................................................................................132
Solve HP Digital Solutions problems......................................................................................132
Solving HP Direct Digital Filing problems.........................................................................132
Common problems.....................................................................................................133
Unable to scan to network folder................................................................................133
Unable to scan to email..............................................................................................134
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)...................................................................................................................135
Solving HP Digital Fax problems......................................................................................135
Solve memory device problems.............................................................................................136
The printer cannot read the memory device.....................................................................136
The printer cannot read photos on the memory device....................................................137
Solve wired (Ethernet) network problems...............................................................................137
General network troubleshooting......................................................................................137
Solve wireless problems.........................................................................................................138
Basic wireless troubleshooting.........................................................................................138
Step 1 - Make sure the wireless (802.11) light is turned on.......................................138
Step 2 - Restart components of the wireless network................................................138
Step 3 - Run the Print Wireless Network Test............................................................138
Advanced wireless troubleshooting..................................................................................139
Step 1: Make sure your computer is connected to your network................................139
Step 2: Make sure that the printer is connected to your network...............................140
Step 3: Check to see if the firewall software is blocking communication....................141
Step 4: Make sure the printer is online and ready......................................................142
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................142
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................143
After resolving the problems.............................................................................................143
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