User's Manual

Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Follow these suggestions in order, starting with those listed in the "Basic wireless
troubleshooting" section. If you still encounter problems, follow the suggestions
provided in the "Advanced wireless troubleshooting" section.
This section contains the following topics:
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
•
After resolving the problems
TIP: For more information about troubleshooting wireless problems, visit
www.hp.com/go/wirelessprinting.
TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center (
www.hp.com/go/
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not be available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printer's wireless button is not lit, the wireless capabilities
might not have been turned on.
To turn on wireless, touch
(right arrow), touch Setup, touch Network, touch
Wireless Radio, and then select Yes.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Print Wireless Network Test
For wireless networking issues, run the Print Wireless Network Test.
Chapter 9
138 Solve a problem