User Guide HP Officejet Pro 8600
HP Officejet Pro 8600 e-Allin-One series User Guide
Copyright information © 2014 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility..............................................................................................................................10 Eco............................................................................................................................................11 Understand the printer parts.....................................................................................................12 Front view..........................................................
2 Print Print documents........................................................................................................................36 Print documents (Windows)................................................................................................37 Print documents (Mac OS X)..............................................................................................37 Print brochures.......................................................................................................
Contents 6 Fax Send a fax................................................................................................................................62 Send a standard fax...........................................................................................................62 Send a standard fax from the computer.............................................................................63 Send a fax manually from a phone.............................................................................
7 Web Services What are Web Services?..........................................................................................................85 HP ePrint............................................................................................................................85 Printer Apps........................................................................................................................85 Set up Web Services...........................................................................
Contents Solve copy problems..............................................................................................................109 No copy came out.............................................................................................................110 Copies are blank...............................................................................................................110 Documents are missing or faded................................................................................
Configure your firewall software to work with the printer........................................................144 Solve printer management problems......................................................................................145 Embedded web server cannot be opened........................................................................145 Troubleshoot installation issues.............................................................................................
Contents Regulatory information...........................................................................................................173 FCC statement..................................................................................................................174 Notice to users in Korea...................................................................................................174 VCCI (Class B) compliance statement for users in Japan................................................
C Additional fax setup Set up faxing (parallel phone systems)..................................................................................196 Select the correct fax setup for your home or office.........................................................197 Case A: Separate fax line (no voice calls received).........................................................199 Case B: Set up the printer with DSL.................................................................................
Contents E Printer management tools Toolbox (Windows).................................................................................................................231 HP Utility (Mac OS X).............................................................................................................231 Embedded web server............................................................................................................231 About cookies...............................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.
Chapter 1 Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 12 11 10 1 9 2 8 7 3 4 5 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Front universal serial bus (USB) port 5 Memory card slot 6 Output tray extension 7 Tray 1 8 12 6 (Power button) 9 Control panel display (differs based on the printer model that you have) 10 Control panel (differs based on the printer model that
Printing supplies area 4 3 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead latch 4 Printhead Back view 1 2 3 4 6 5 1 Fax port (1-LINE ) 2 Fax port (2-EXT) 3 Ethernet network port 4 Rear universal serial bus (USB) port 5 Power input 6 Automatic two-sided printing accessory (duplexer) Understand the printer parts 13
Chapter 1 Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Control panel display icons Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model. For more information, see Finding the printer model number.
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 1 2 3 4 8 5 7 6 Label Name and Description 1 Wireless icon: The icon is lit when the 802.11 wireless feature is on. 2 Home button: Returns to the home screen from any other screen. 3 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control panel display icons. 4 Help button: Opens the Help menu.
Chapter 1 (continued) Icon Purpose Shows that HP ePrint is turned on. For more information, see HP ePrint. Displays a screen where you can make copies or select other options. Displays a screen where you can make a fax, or choose fax settings. Displays a screen where you can make a scan, or change scan settings. Displays a screen where you can use HP Apps. For more information, see Printer Apps. Displays a screen where you can adjust photo printing options.
(continued) Icon Purpose Displays the Network screen for selecting options. Provides more information about the printer's features. HP Officejet Pro 8600 model Displays a screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 1 Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more information about these tools, see Printer management tools.
Finding the printer model number In addition to the model name that appears on the front of the printer, this printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer. The model number is printed on a label located on the inside of the ink cartridge access door, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media.
Chapter 1 (continued) HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos and other everyday documents.
(continued) (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.
Chapter 1 ◦ ◦ Media that is too lightweight or stretches easily Media that contains staples or clips NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass. Load an original on the scanner glass You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the glass.
Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: Only single-sided documents on A4 or Letter-size paper can be scanned, copied, or faxed using the ADF.
Chapter 1 NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics: • • • • Load standard-size media Load envelopes Load cards and photo paper Load custom-size media Load standard-size media To load media Use these instructions to load standard media. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray.
4. Pull out the extension on the output tray. Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out Tray 1. 2. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing.
Chapter 1 3. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. Pull out the extension on the output tray. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide.
3. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. Pull out the extension on the output tray. Load custom-size media To load custom-size media Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. NOTE: Load only plain media in Tray 2. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray.
Chapter 1 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Insert a memory device If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos. CAUTION: Attempting to remove a memory card while it is being accessed can damage files on the card.
To connect a storage device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. NOTE: Different cameras use different terms to describe the storage mode. For instance, some cameras have a digital camera setting and a disk drive setting. In this instance, the disk drive setting is the storage mode setting. If storage mode does not work on your camera, you might need to upgrade the camera firmware.
Chapter 1 Install Tray 2 NOTE: This feature is available with some models of the printer. Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP supplies and accessories. To install Tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy and level. 2. Turn off the printer, and disconnect the power cord. 3. Set the printer on top of the tray.
3. Slide the media guides in the tray to adjust them for the size that you have loaded. 4. 5. Gently reinsert the tray. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is an optional accessory. For ordering information, see Order printing supplies online. To configure the trays, you must have Tray 2 installed and turned on. By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media from Tray 2 (if it is installed and loaded with media).
Chapter 1 NOTE: To use the tray lock and default tray settings, you must select the automatic tray selection option in the printer software. Also, if the printer is on a network and you set a default tray, the setting will affect all users of the printer. Tray 2 is designed to hold only plain paper. The following table lists possible ways you can use the tray settings to meet your printing needs. I want to...
3. 4. Click the Driver tab. Select the options you want to install, and then click OK. Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary.
Chapter 1 Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the (Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel.
Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates. To update the printer, complete the following steps: 1. 2. (HP ePrint), touch Settings, and then On the printer control panel, touch touch Product Updates. Touch Check for Product Update, and then follow the instructions on the display.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Print documents (Windows) 1. 2. 3. 4. 5. 6. 7. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. 5. 6. 7. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Printer Properties dialog box.
• • Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • • Print on envelopes (Windows) Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. 2. 3. 4. 5. 6. Load envelopes print-side down in the tray.
Chapter 2 6. Select the Orientation option. NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Select any other print settings that you want, and then click Print to begin printing. Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system.
Print photos on photo paper (Mac OS X) 1. 2. Load paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
Chapter 2 To print selected photos NOTE: This function is only available if the memory device does not contain Digital Print Order Format (DPOF) content. 1. 2. 3. Insert your memory device into the appropriate slot on the printer. The Photo screen appears on the control panel display. Touch View & Print. The photos are displayed. Follow the instructions on the control panel display to select, edit, or print the photos.
Set up custom sizes (Mac OS X) 1. 2. 3. Load paper in the tray. For more information, seeLoad media. From the File menu in your software application, click Page Setup, and then make sure the printer you want to use is selected in the Format For pop-up menu. - OR From the File menu in your software application, click Print, and then make sure the printer you want to use is selected. Select Manage Custom Sizes in the Paper Size pop-up menu.
Chapter 2 Print borderless documents (Mac OS X) 1. 2. Load paper in the tray. For more information, see Load media. Select a borderless paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select an available borderless paper size from the Paper Size pop-up menu, and then click OK.
Print on both sides (duplexing) You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory (duplexer). NOTE: Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on the printer. TIP: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. Perform two-sided printing (Windows) 1. Load the appropriate media.
Chapter 2 7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click the appropriate binding options for the document. - OR Click the Layout pop-up menu, and then select the appropriate binding options for the document from the Two-Sided pop-up menu. NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 8. 46 Print Select any other print settings that you want, and then click Print to begin printing.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Chapter 3 Use these steps to scan from the control panel. 1. 2. 3. 4. 5. Load your original print-side down on the right-front corner of the glass or printside up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Touch Scan, and then select Computer. Touch Document Type to select the type of document you want to save. Touch Resolution to change the scan resolution setting. Make changes to scan options, if needed.
Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server. NOTE: If you are unable to open Webscan in the EWS, it might be turned off by your network administrator. For more information, contact your network administrator or the person who set up your network.
Chapter 3 3. Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select the Save as Editable Text (OCR) shortcut from the list, and then select Text (.txt) from the File Type drop-down menu. Extract the text, as well as some of the formatting of the original Select the Save as Editable Text (OCR) shortcut from the list, and then select Rich Text (.rtf) from the File Type drop-down menu.
Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully, do the following: • • • • • Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the document to editable text. Make sure the document is loaded correctly.
4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • • HP Direct Digital Filing (including Scan to Network Folder and Scan to Email) HP Digital Fax (including Fax to Network Folder and Fax to Email) NOTE: Scan to Email and Fax to Email features are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.
Requirements Before you set up the HP Digital Solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan an original. You can receive faxes to your computer using Fax to PC or Fax to Mac.
Chapter 4 If you are setting up Scan to Email or Fax to Email on a computer running Windows, the setup wizard can automatically detect the email settings for the following email applications: • • • • • • Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7) Outlook Express (Windows XP) Windows Mail (Windows Vista) Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7) Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista) Netscape (version 7.
After you finish setting up Scan to Network Folder, the HP software automatically saves the configurations to the printer. To set up Scan to Network Folder, complete the following steps for your operating system. Windows 1. Open the HP Printer Software. For more information, see Toolbox (Windows). 2. Double-click Scanner Actions, and then double-click Scan to Network Folder Wizard. 3. Follow the onscreen instructions.
Chapter 4 Configure the email address which will appear in the FROM portion of the email message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can use the HP software installed on your computer to create these profiles. Add email addresses to the Email Address Book Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email addresses with their corresponding contact names. You can also create email groups.
3. 4. Click New, and then follow the onscreen instructions. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly. The entry is added to the Outgoing Email Profile List. Step 2: Add email addresses to the Email Address Book To add email addresses to the Email Address Book, complete the following steps: 1. 2. 3. Open the embedded web server (EWS). For more information, see Embedded web server.
Chapter 4 Windows 1. Open the HP printer software. 2. Double–click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. NOTE: After you set up HP Digital Fax, you can use the printer’s embedded web server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, make sure the Launch embedded web server when finished check box is selected on the last screen of the Digital Fax Setup Wizard.
1. 2. 3. 4. 5. 6. 7. Load your original print-side down on the right-front corner of the glass or printside up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Touch Scan, and then touch Email. On the control panel display, select the name that corresponds to the Outgoing Email Profile you want to use. If prompted, enter the PIN. Select the TO email address (the email recipient) or enter an email address.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1.
You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as defaults for future jobs 1. Touch Copy. 2. Make any changes to the copy function settings, and then touch Settings. 3. Touch (down arrow), and then select Set As New Defaults. 4.
6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down on the right-front corner of the glass or printside up in the ADF.
Chapter 6 Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Information from the pop-up menu. NOTE: If you cannot find the pop-up menu, try clicking the disclosure triangle next to the Printer selection. 5. Enter the fax number and other information in the boxes provided.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
Chapter 6 Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Options or Fax Settings. 2. Touch Cancel Scheduled Fax. Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Chapter 6 Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. 5.
Chapter 6 NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory.
4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. 6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done.
Chapter 6 When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch (down arrow), and then touch Junk Fax Blocker. 4. Touch Print Reports, and then touch Junk Fax List.
Chapter 6 Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use HP Utility. To set up Fax to PC (Windows) 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions.
To modify settings from the HP software (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries.
Chapter 6 4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done. Set up and change group speed-dial entries You can store groups of fax numbers as group speed-dial entries.
Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the printer’s control panel, touch (right arrow), and then touch Setup. Touch Fax Setup, and then touch Speed Dial Setup. Touch Print Speed Dial List.
Chapter 6 To set the answer mode 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch Auto Answer, and then touch On or Off. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. On the printer control panel, touch (right arrow), and then touch Setup. 3. Touch Fax Setup, and then touch Advanced Fax Setup. 4. Touch Distinctive Ring. 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6.
Chapter 6 To set the redial options 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Advanced Fax Setup. 3. Touch Busy Redial or No Answer Redial, and then select the appropriate options. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • • • • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Chapter 6 Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
3. 4. Touch Fax Confirmation. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Send and Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1.
Chapter 6 NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. Touch (right arrow), and then touch Setup. 2. Do one of the following: • Touch Tools. - Or • Touch Fax Setup, and then touch Fax Tools. 3. Touch Clear Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1.
7 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Chapter 7 Set up Web Services To set up Web Services, complete the following steps. NOTE: Before you set up Web Services, make sure you are connected to the Internet using either a wired (Ethernet) or wireless connection.
4. 5. 6. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. If your network uses proxy settings when connecting to the Internet, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. Follow the instructions on the Web Services information sheet to finish the setup.
Chapter 7 Print using HP ePrint To print documents using HP ePrint, complete the following steps: 1. On your computer or mobile device, open your email application. NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 2. Create a new email message, and then attach the file that you want to print.
NOTE: To manage Printer Apps from ePrintCenter, create an account on ePrintCenter and add your printer. For more information, see (www.eprintcenter.com. Turn off Printer Apps To turn off Printer Apps, complete the following steps: 1. 2. From the Home screen, touch (HP ePrint), and then touch Settings. Touch Apps, and then touch Off. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. 2.
8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems copying documents, see Print quality troubleshooting.
Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the Printer Status Report). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Chapter 8 Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see Ink cartridges and printheads. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions.
Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. 7. Repeat steps 3 through 5 for each ink cartridge you are replacing. Close the ink cartridge access door. Related topics Ink cartridges and printheads Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
Chapter 8 HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well. Any third party possessing the cartridge might have access to the anonymous information on the memory chip.
9 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Chapter 9 3. For more information, see Obtain electronic support. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. Obtain electronic support To find support and warranty information, go to the HP website at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.
Before you call Call HP support while you are in front of the computer and the printer.
Chapter 9 For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. www.hp.
General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems.
Chapter 9 • • Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. The printer prints slowly Try the following solutions if the printer is printing very slowly.
Chapter 9 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. The printer is making some unexpected noises You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printhead.
Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print quality troubleshooting. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins.
Chapter 9 If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. TIP: You can visit the HP online support website at www.hp.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so. CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use.
Chapter 9 paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
If defects are seen on the Print Quality Diagnostic report, follow the steps below: 1. 2. 3. 4. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed.
Chapter 9 Cause: There was a problem with the printhead. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray.
Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. • Remove and replace the automatic two-sided printing accessory (duplexer). ◦ Push the button on either side of the duplexer, and then remove the unit. ◦ Reinsert the duplexer into the printer.
Chapter 9 • • • • • Size is reduced Copy quality is poor Copy defects are apparent The printer prints half a page, then ejects the paper Paper mismatch No copy came out • • • Check the power Make sure that the power cord is securely connected, and the printer turned on. Check the status of the printer ◦ The printer might be busy with another job. Check the control panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The printer might be jammed.
Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Check the original ◦ The accuracy of the copy depends on the quality and size of the original.
Chapter 9 Copy defects are apparent • • • • • • • • • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. Too light or dark Try adjusting the contrast and copy-quality settings. Unwanted lines The scanner glass, lid backing, or frame might need cleaning. For more information, see Maintain the printer.
Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.
Chapter 9 Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass.
◦ • If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program.
Chapter 9 ◦ Make sure that the resolution and color settings are correct for the type of scan job. ◦ For best results, use the scanner glass for scanning rather than the ADF. Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed (crooked) The original might have been loaded incorrectly.
Scan defects are apparent • • • • • • Blank pages Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass. Too light or dark ◦ Try adjusting the settings. Be sure to use the correct resolution and color settings. ◦ The original image might be very light or dark or might be printed on colored paper.
Chapter 9 • • • • • • • • The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes (Fax to PC and Fax to Mac) The fax test failed If you ran a fax test and the test failed, review the
fail and you experience problems faxing, contact HP support. Go to www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
Chapter 9 Figure 9-1 Back view of the printer 1 2 2. 3. • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1LINE" port After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. Try to send or receive a test fax. Make sure you use the phone cord that came with the printer.
connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. 1 2 • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 9 The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
Chapter 9 Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet.
• • • • • • • electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use.
Chapter 9 • If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes.
• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration.
Chapter 9 • • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.
• • If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Chapter 9 Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.
Chapter 9 • • If you are using HP ePrint, check the following: ◦ Make sure the printer’s email address is correct. ◦ Make sure that the printer’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print. ◦ Make sure you are sending documents that meet the HP ePrint requirements. For more information, see Web Services specifications.
• • Unable to scan to email The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) Common problems Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic when using small media/photos. The printer is not set up correctly on the network Make sure that the printer is set up properly and connected to the network: • • • • • Try printing a document using the printer.
Chapter 9 The network folder has not been set up correctly • Make sure the folder is created on the server. For more information, see the documentation available for your operating system. • Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system.
have such a limit, change the maximum email attachment size for the outgoing email profile to a value smaller than that of the email server. The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) If you are using a computer running Windows XP, you can set up folders using Simple File Sharing (SFS). A folder set up using SFS is shared anonymously: it does not require a username or password, and all users can read and write to the folder.
Chapter 9 The internal memory is full If the internal memory in the printer is full, you cannot send or receive faxes. If the memory is full because too many unsaved faxes have been stored, follow the instructions on the printer’s control panel. CAUTION: Clearing the fax log and the internal memory deletes any unsaved faxes stored in the printer’s memory.
◦ • Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Make sure that the memory device is working correctly by testing it with other devices. Check the memory device slot ◦ Make sure that the memory device is fully inserted into the correct slot. For more information, see Insert a memory device.
Chapter 9 Solve wireless problems This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting" section. If you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section.
To print a Print Wireless Network Test page, touch (right arrow), touch Setup, touch Network, and then select Print Wireless Network Test or Wireless Network Test. If a problem is detected, the printed test report includes recommendations that might help solve the problem. TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router.
Chapter 9 To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique wireless network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network: Windows a. b. c.
A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print the network configuration page. For more information, see Understand the network configuration page. 3.
Chapter 9 communicate with each other over the network. For more information, see Configure your firewall software to work with the printer. If you are able to open the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software.
you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. 2. 3. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. Determine if the version of the printer driver in the Printers or Printers and Faxes or Devices and Printers folder is connected wirelessly: a.
Chapter 9 Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.
NOTE: At this time, some portions of this site are not available in all languages. Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section provides solutions to common problems that involve managing the printer.
Chapter 9 Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), select Setup, select Network, and then select Print Network Settings. • Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.). For example, if the IP address is 123.123.123.
HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. • Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements • In the Windows Device Manager, make sure that the USB drivers have not been disabled.
Chapter 9 ◦ • Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.
If you need to call HP, it is often useful to print the printer status report before calling. 1. 2. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided printing accessory or duplexer), and the number of pages printed from the trays and accessories.
Chapter 9 Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.
To clean the printhead from the embedded web server (EWS) 1. Open the EWS. For more information, see To open the embedded web server. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 3. Click Clean Printhead and follow the onscreen instructions. Align the printhead The printer automatically aligns the printhead during the initial setup.
Chapter 9 3. Lift the latch handle on the print carriage. 4. Remove the printhead by lifting it up and then pulling it out of the printer. 5. Make sure the latch handle is raised, and then reinsert the printhead. 6. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing.
Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 4 5 1. 2. 3.
Chapter 9 4. Miscellaneous: Shows information about more advanced network settings. • Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). • LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems.
This section contains the following topics: • • Clear paper jams Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the printhead. Use these steps to clear a paper jam. To clear a jam inside the printer 1. Remove all media from the output tray.
Chapter 9 c. 3. 4. 5. If the jam is not there, push the latch on top of the duplexer and lower the cover. If media is jammed inside, carefully remove it. Close the cover. d. Reinsert the duplexer into the printer. Open the top cover and remove any debris. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off Tray 2. c.
2. Lift the tab located on the front edge of the automatic document feeder. - OR Push the green tab located in the center of the automatic document feeder. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4.
Chapter 9 • • • • • • • • • • • • • • 158 Remove printed papers from the output tray frequently. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Do not use paper that is too thick or too thin for the printer. Make sure that the trays are loaded correctly and are not too full. For more information, see Load media.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information 159
Appendix A Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • Physical specifications • • Product features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded web server specifications • Media specifications • • Print specifications Copy specifications • Fax specifications • • Scan specifications Web Services and HP website specifications • Environmental specifications • • Electrical specifications Acoust
(continued) Feature Capacity Printheads One printhead Supply yields For more information on estimated ink cartridge yields, visit www.hp.com/go/ learnaboutsupplies/. Printer languages HP PCL 3 Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
Appendix A Network protocol specifications Network operating system compatibility • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit) • Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64- bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition) • Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit
Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available as an option. Media size Tray 1 Tray 2 Duplexer ADF Standard media sizes 10x15cm* 2L U.S. Letter (216 x 279 mm; 8.5 x 11 inches)* 8.5 x 13 inches (216 x 330 mm)+ U.S. Legal (216 x 356 mm; 8.
Appendix A (continued) Media size DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C5 Envelope (162 x 229 mm; 6.4 x 9 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* A4 index card (210 x 297 mm; 8.3 x 11.
(continued) Media size Tray 1 Tray 2 Duplexer ADF 13 x 18 cm* Other media NOTE: Defining custom-size media sizes is only available in the HP printing software in Mac OS X. Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 127 to 355 mm long (5 to 8.5 inches wide and 5 to 14 inches long)+ * These sizes can be used for borderless printing.
Appendix A (continued) Tray Type Weight Output tray All supported media Automatic Document Feeder All supported media except photo paper Capacity Up to 150 sheets of plain paper (text printing) 60 to 90 g/m2 (16 to 24 lb bond) long grain media only HP Officejet Pro 8600: Up to 35 sheets of plain paper (5 mm or 0.19 inches stacked) HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: Up to 50 sheets of plain paper (11 mm or 0.
(continued) Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) A5 Cards Custom-sized media Photo media Envelopes Guidelines for printing on both sides of a page • Always use media that conforms to the printer specifications. For more information, see Media specifications. • Specify two-sided printing options in your application or in the printer driver.
Appendix A • • Confirmation and activity reports. CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission. • 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Ring detect with automatic fax/answering machine switching.
NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested. Printer Apps To use certain Printer Apps, you might need to set up an account with a partner website. For more information, visit www.eprintcenter.com. HP website specifications • A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Safari 3.2.3 or higher, or Google Chrome 3.
Appendix A Memory device specifications This section contains the following topics: • Memory card specifications • USB flash drives Memory card specifications Specifications • Maximum recommended number of files on a memory card: 2,000 • Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum (TIFF files, 50 MB maximum) • Maximum recommended memory card size: 64 GB (solid state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance o
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • • FCC statement Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • • Notice to users in Japan about the power cord Noise emission statement for Germany • European Union Regulatory Notice • • LED indicator statement Gloss of housing of peripheral devices for Germany • Notice to users of the U.S.
Appendix A FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Appendix A The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Appendix A Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • • • • Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Appendix A Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1101-01. This regulatory number should not be confused with the marketing name (HP Officejet Pro 8600 e-All-in-One series) or product number.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix A 182 English European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Appendix A RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) 184 Technical information
Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
Appendix A THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.md5-pubdom--jm_share_folder --------------------LibTomCrypt is public domain. As should all quality software be.
Appendix A 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5.
Appendix A notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto --------------------/* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2005, 2007 Olivier Gay * All rights reserved.
Appendix A * * Disclaimer * * This source code is provided as is by Unicode, Inc. No claims are * made as to fitness for any particular purpose. No warranties of any * kind are expressed or implied. The recipient agrees to determine * applicability of information provided. If this file has been * purchased on magnetic or optical media from Unicode, Inc., the * sole remedy for any claim will be exchange of defective media * within 90 days of receipt.
The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may also make purchases through the website. NOTE: Not all cartridges are available in all countries/regions.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Appendix C 3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
(continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on
Appendix C To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring.
Appendix C To set up the printer with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting.
Appendix C NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2.
Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 1 5 2 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes.
(continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1.
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6.
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 3 1 6 7 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 214 1.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
Appendix C 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/region. 9. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones.
Appendix C • If your computer has two phone ports, set up the printer as follows: Back view of the printer 4 1 3 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1.
6. 7. Turn off the Auto Answer setting. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration website for your country/region. Austria www.hp.
Appendix C The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before starting the test. 3. From the printer control panel, touch 4.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
Appendix D Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Touch 2. Touch Advanced Setup, then touch Link Speed. 3. Touch the number next to the link speed that matches your network hardware. (right arrow), touch Setup, and then touch Network. View IP settings To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page.
This section contains the following topics: Create a firewall rule • • Change the priority of firewall rules • • Change firewall options Reset firewall settings • Limitations to rules, templates, and services Create a firewall rule To create a firewall rule, complete the following steps: 1. Open the embedded web server. For more information, see Embedded web server. 2. Click the Settings tab, click Firewall Rules. 3. Click New, and then follow the onscreen instructions.
Appendix D (continued) Item Limit NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services you can add to the policy. 40 For a given rule, only one address template and one service template can be added. Maximum number of service templates in the policy. 10 Maximum number of user-defined custom service templates.
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network. • The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA key or WEP passphrase.
Appendix D NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption. If your wireless network uses WEP or is not using any encryption at all, use one of the other methods provided in this section to set up the printer on your wireless network. NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS. Routers that support WPS often have a (WPS) button or a button labeled "WPS".
NOTE: If you are changing to a wireless connection, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. You might be prompted to temporarily connect a USB cable during the setup process. To change from an Ethernet connection to a wireless connection 1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 2. 3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.
Appendix D Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • • • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet.
Appendix D To uninstall — method 2 NOTE: Use this method if Uninstall is not available in the Windows Start menu. 1. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. 2. Select the printer name, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the printer from your computer. 4. Restart your computer.
E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1.
Appendix E About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 233
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems.
Solution 1: Reinstall the printhead. For instructions, see Reinstall the printhead CAUTION: The printheads contain electrical contacts that can be damaged easily. If the problem persists after you reinstall the printhead, contact HP support. For more information, see HP support. If this error occurs after the printer has been used for a period of time, try the following solutions. Solution 1: Turn the printer off and on. Turn off the printer, and then turn it on again.
Appendix G Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again.
To change the printer’s status, complete the following steps. 1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is paused, right-click the printer, and click Resume Printing. 4. Try using the printer again.
Appendix G Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges. Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges. Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer.
the ink cartridges. HP rewards loyal customers for using original HP supplies. Click the button below the message to view Rewards online. Rewards may not be available in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available.
Appendix G Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are very low on ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality. Significant amounts of ink will be used up to recover from this condition, which will deplete much of the ink supply for all cartridges.
If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP.
Index A accessibility 3, 10 accessories installation 29 printer status report 149 turn on and off in driver 32 warranty 160 acoustic emissions 171 ADF (automatic document feeder) capacity 23 load originals 23 ADSL, fax setup with parallel phone systems 200 after the support period 98 align printhead 151 answer ring pattern change 78 parallel phone systems 202 answering machine fax tones recorded 130 set up with fax (parallel phone systems) 212 set up with fax and modem 213 automatic document feeder (ADF) ca
Index shared with fax and voice line (parallel phone systems) 208 shared with fax and voice mail (parallel phone systems) 217 digital cameras insert memory cards 28 distinctive ringing change 78 parallel phone systems 202 dots or streaks, troubleshoot copies 112 dots, troubleshoot scan 117 double-sided printing 45 driver accessories settings 32 warranty 160 DSL, fax setup with parallel phone systems 200 duplexer clear jams 154 installation 29 media sizes supported 165 media types and weights supported 167 t
Firewall configure 144 firewall settings 222 firewalls, troubleshoot 100 FoIP 81 fonts supported 163 forwarding faxes 70 G glass, scanner clean 33 load originals 22 locating 12 grainy or white bands on copies, troubleshoot 112 graphics incompletely filled on copies 112 look different from original scan 116 H hardware, fax setup test 118 head 150 header, fax 77 Help 16 Hewlett-Packard Company notices 3 HP software uninstall from Windows 229 HP Utility (Mac OS X) opening 231 humidity specifications 171 I i
Index modem shared with fax (parallel phone systems) 205 shared with fax and answering machine (parallel phone systems) 213 shared with fax and voice line (parallel phone systems) 208 shared with fax and voice mail (parallel phone systems) 217 monitor dialing 65, 67 multi-feeds, troubleshoot 109 N networks advanced settings 221 connector illustration 13 firewall settings 222 firewalls, troubleshoot 100 IP settings 222 link speed 222 operating systems supported 164 protocols supported 164 settings, change 2
processor specifications 163 pulse dialing 79 Q quality, troubleshoot copy 111 scan 115 R radio interference reducing 229 regulatory information 179 radio, turn off 221 rear access panel clear jams 154 illustration 13 receive faxes auto answer mode 77 automatically 68 blocking numbers 71 forwarding 70 manually 68 polling 70 rings to answer 78 troubleshoot 124, 127 recycle print cartridges 181 redial options, setting 79 reduce fax 71 regulatory information 173, 179 regulatory model number 180 replace ink c
Index speed dial send fax 62 status network configuration page 153 printer status report 149 status icons 15 storage devices USB flash drives supported 172 streaks, troubleshoot copies 112 scan 117 stripes on scans, troubleshoot 116 subscriber identification code 77 supplies ordering online 194 printer status report 149 yields 163 support 95 system requirements 163 T technical information copy specifications 169 fax specifications 169 memory card specifications 172 scan specifications 170 telephone line, a
view network settings 221 voice mail set up with fax (parallel phone systems) 204 set up with fax and computer modem (parallel phone systems) 217 voltage specifications 171 volume fax sounds 80 W wall jack test, fax 119 warranty 160 Webscan 49 websites accessibility information 3, 10 customer support 96 environmental programs 181 order supplies and accessories 194 supply yield data sheet 163 white bands or stripes, troubleshoot copies 112 scans 116 Windows borderless 43 print brochures 38 Print photos 40 p
