HP Officejet J5700 UIser Guide User Gui
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws.
Contents 1 HP Officejet J5700 All-in-One series Help..............................................................................7 2 Find more information Sources of information................................................................................................................9 3 HP All-in-One overview The HP All-in-One at a glance..................................................................................................11 Control panel features......................................
Finish setting up the HP All-in-One Set your preferences................................................................................................................19 General preferences...........................................................................................................19 Set your language and country/region..........................................................................19 Set the date and time...........................................................................
Contents Select print media.....................................................................................................................57 Tips for selecting and using print media.............................................................................57 Understand specifications for supported media.................................................................58 Understand supported sizes.........................................................................................
10 Use the fax features Send a fax................................................................................................................................83 Send a basic fax.................................................................................................................83 Send a fax using speed dials..............................................................................................84 Send a fax manually from a phone..........................................................
Contents Work with print cartridges.......................................................................................................111 Handle the print cartridges...............................................................................................111 Replace the print cartridges..............................................................................................112 Use a photo print cartridge...........................................................................................
15 Technical information System requirements..............................................................................................................265 Paper specifications...............................................................................................................266 Paper tray capacities........................................................................................................266 Paper sizes...............................................................................
1 HP Officejet J5700 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • • Find more information HP All-in-One overview Finish setting up the HP All-in-One How do I? Load originals and load paper Print from your computer Use the fax features Use the copy features Use the scan features Maintain the HP All-in-One Troubleshooting Order supplies HP warranty and support Technical information HP Officejet J5700 All-in-One series Help 7
Chapter 1 8 HP Officejet J5700 All-in-One series Help
2 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. • Sources of information Sources of information Setup Poster The Setup Poster provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Poster in order.
Chapter 2 10 Find more information
3 HP All-in-One overview You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP All-in-One. This section describes the HP All-in-One hardware features and control panel functions.
Chapter 3 (continued) Label Description 8 Lid backing 9 Rear door 10 Rear USB port 11 Power connection 12 1-LINE (fax) and 2-EXT (phone) ports Control panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. Label Name and Description 1 Menu in the Fax area: Presents the Fax Menu for selecting options. 2 Redial/Pause: Redials the most recently dialed number, or insert a 3-second pause in a fax number.
(continued) Label Name and Description 12 Cancel: Stops a job, exits a menu, or exits settings. 13 Start Copy Black: Starts a black-and-white copy job. 14 Start Copy Color: Starts a color copy job. 15 Start Scan: Starts a scan job and sends it to the destination you selected using the Scan To button. 16 Scan To: Presents the Scan To menu for selecting a scan destination. 17 Power: Turns the HP All-in-One on or off. The On button is lit when the HP All-in-One is on.
Chapter 3 To enter text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below. TIP: Press a button multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press .
(continued) Available symbols Description Available when entering phone numbers, and monitor dial entries - When auto-dialing, the HP All-in-One enters a pause in the number sequence. Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers () Displays a left or right parenthesis to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.
Chapter 3 NOTE: On a Windows computer, the features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to display icons associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not display in the HP Solution Center. TIP: If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation.
the host for the printer and has full feature functionality. Other computers on the network, which are referred to as clients, have access only to the print features. All other functions must be performed on the host computer. For more information on enabling Windows printer sharing, refer to the user guide that came with your computer or the Windows onscreen Help.
Chapter 3 18 HP All-in-One overview
4 Finish setting up the HP All-inOne After you have completed the steps in your Setup Poster, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences. This section contains the following topics: • • Set your preferences Fax setup Set your preferences You can change the settings on the HP All-in-One so that it behaves according to your preference.
Chapter 4 3. Press or to scroll through the languages. When the language you want to use appears, press OK. 4. When prompted, press 1 for Yes or 2 for No. 5. Press or to scroll through the countries/regions. When the country/region you want to select appears, press OK. 6. When prompted, press 1 for Yes or 2 for No. Set the date and time You can set the date and time from the control panel. The date and time format is based on the language and country/region setting.
For example, if you press Menu in the Copy area and the prompt delay time passes before you press another button, the message "Press Menu for settings." appears on the display. To set the prompt delay time 1. Press Setup. 2. Press 7, then press 3. This selects Preferences and then selects Set Prompt Delay Time. 3. Press to select a delay time, then press OK. You can choose Normal, Fast, Slow, or Off.
Chapter 4 To set redial options from the control panel 1. Press Setup. 2. Do one of the following: To change the Busy Redial setting ▲ Press 5, and then press 2. This selects Advanced Fax Setup and then selects Busy Redial. To change the No Answer Redial setting ▲ Press 5, and then press 3. This selects Advanced Fax Setup and then selects No Answer Redial. 3. Press to select Redial or No Redial. 4. Press OK.
NOTE: If you select Pulse Dialing, some phone system features might not be available. It can also take longer to dial a fax or phone number. NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Tone or Pulse Dialing does not appear in the Basic Fax Setup menu. To set tone or pulse dialing from the control panel 1. Press Setup. 2. Press 4, and then press 6. This selects Basic Fax Setup and then selects Tone or Pulse Dialing. 3.
Chapter 4 TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Chapter 4 3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? ❑ Yes, I have distinctive ring. ❑ No. If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do not need to continue answering questions. If you answered No, please continue answering questions.
Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All-in-One, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system.
Chapter 4 (continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls and answering machine Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable.
Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP All-in-One as described in this section. Figure 4-1 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a separate fax line 1.
Chapter 4 Figure 4-2 Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with DSL 1. Obtain a DSL filter from your DSL provider. 2.
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP All-in-One to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
Chapter 4 Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP All-in-One as described in this section.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section. Figure 4-4 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone (optional) To set up the HP All-in-One with a shared voice/fax line 1.
Chapter 4 3. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call.
Figure 4-5 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with voice mail 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.
Chapter 4 example, you cannot use the HP All-in-One for faxing if you are using your computer dialup modem to send an e-mail or access the Internet. Figure 4-6 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Computer with modem To set up the HP All-in-One with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One. 2.
Case H: Shared voice/fax line with computer dial-up modem If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP All-in-One as described in this section. Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously.
Chapter 4 • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 4-8 Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One on the same phone line as a computer with two phone ports 1.
6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call. To set up the HP All-in-One to answer calls automatically, turn on the Auto Answer setting.
Chapter 4 To set up the HP All-in-One with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.
There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Chapter 4 To set up the HP All-in-One on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One. 3.
Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP All-in-One as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls.
Chapter 4 • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 4-13 Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One on the same phone line as a computer with two phone ports 1.
Change settings on the HP All-in-One to receive faxes In order to receive faxes successfully, you might need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation.
Chapter 4 (continued) Equipment/services sharing your fax line Recommended Auto Answer setting Description Distinctive ringing service. On The HP All-in-One automatically answers all incoming calls. Make sure the ring pattern the phone company set for your fax line matches the Distinctive Ring setting on the HP All-in-One.
To set the number of rings before answering from the control panel 1. Press Setup. 2. Press 4, and then press 3. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press or the number of rings. 4. Press OK to accept the setting.
Chapter 4 • • Checks for an active phone line Tests the status of your phone line connection The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray before starting the test. 3.
This section contains the following topics: • • • • Set up individual speed dial entries Set up group speed dial entries Delete speed dial entries Print the speed dial list Set up individual speed dial entries You can create speed dial entries for fax numbers that you use frequently. If necessary, you can also edit the name or fax number of a speed dial entry you have already created. TIP: You can include individual speed dial entries in a group speed dial entry.
Chapter 4 3. Press or to scroll through the speed dial entries, and then press OK to select the appropriate entry. 4. When the current fax number appears, press to erase it. 5. Enter the new fax number, and then press OK. TIP: To add a pause in the fax number you are entering, press Redial/Pause, or press the Symbols (*) button repeatedly, until a dash (-) appears on the display. 6. Enter the new name, and then press OK. 7. Press 1 to update another speed dial entry, or press 2 when you are finished.
To delete speed dial entries from the control panel 1. Press Setup. 2. Press 3, and then press 3 again. This selects Speed Dial Setup and then selects Delete Speed Dial. 3. Press or until the speed dial entry that you want to delete appears, and then press OK to delete it. Print the speed dial list You can print a list of all the speed dial entries that you programmed on the HP All-inOne. To print the speed dial list 1. Press Setup. 2. Press 3, and then press 4.
Chapter 4 52 Finish setting up the HP All-in-One
5 How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 5 54 How do I?
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • • • • Load originals Select print media Load paper Avoid paper jams Load originals You can load an original for a copy, fax, or scan job in the automatic document feeder or on the glass.
Chapter 6 2. Slide the paper guides inward until they stop at the left and right edges of the paper. NOTE: Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One. Related topics Load an original on the glass Load an original on the glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. If your original is legal-size or contains multiple full-size pages, load it in the automatic document feeder.
3. Close the lid. Related topics • Load an original in the automatic document feeder • Clean the HP All-in-One Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media.
Chapter 6 Photo media • Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Transparencies • Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device. • Use the Normal mode to print transparencies.
(continued) Media size Tray 1 Duplexer ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)* Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)* C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)* Japanese Envelope Chou #2 (119 x 277 mm; 4.7 x 10.9 inches)* Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.
Chapter 6 (continued) Media size Photo media (8 x 10 inches)* Photo media (10 x 20 cm)* Photo media (4 x 8 inches)* Photo media HV* Photo media cabinet (165 x 120 mm; 6.5 x 4.7 inches)* Photo media 2L (178 x 127 mm; 7 x 5 inches)* Photo media (13 x 18 cm)* Photo media B7 (88 x 125 mm; 3.5 x 4.9 inches)* Photo L (89 x 127 mm; 3.
(continued) Media size Tray 1 Duplexer ADF (3 to 8.5 inches wide and 5 to 23 inches long) * Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.
Chapter 6 Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 2 mm (0.12 inch) 2 mm (0.12 inch) 1.8 mm (0.07 inch) 2 mm (0.12 inch) 2 mm (0.12 inch) 2 mm (0.12 inch) 1.8 mm (0.07 inch) 6 mm (0.24 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) U.S. Legal A4 Photo media U.S.
• • • • • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One. They can jam the HP All-in-One or repel the ink. Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. Banner paper.
Chapter 6 To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 6 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag.
4. Slide the paper-width guide inward against the photo paper until it stops. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 5. Replace the output tray. Related topics • • Understand specifications for supported media Set the copy paper type Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text.
Chapter 6 Related topics • • Load 10 x 15 cm (4 x 6 inch) photo paper Set the copy paper type Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1.
• • • • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP All-in-One. For more information, see Understand specifications for supported media. Do not leave originals on the glass.
Chapter 6 70 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters. This section contains the following topics: • • • Print from a software application Change the print settings Stop a print job Print from a software application Most print settings are automatically handled by the software application.
Chapter 7 Change the print settings You can customize the print settings of the HP All-in-One to handle nearly any print task. • Windows users Windows users Before you change print settings, you should decide if you want to change the settings for the current print job only, or if you want to make the settings the defaults for all future print jobs. How you display print settings depends on whether or not you want to apply the change to all future print jobs or just to the current print job.
8 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.
Chapter 8 Set the number of copies You can set the number of copies that you want to print by using the Number of Copies option. To set the number of copies from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3.
(continued) Paper type Control panel setting HP Premium Plus Photo Paper, Matte Premium Photo HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium photo L (Japan only) Premium Photo Change copy speed or quality The HP All-in-One provides three options that affect copy speed and quality: • • • Best produces the highest quality for
Chapter 8 NOTE: The settings you specify here are only saved on the HP All-in-One. They do not adjust the settings in the software. You can save your most frequently used settings by using the software that you installed with the HP All-in-One. Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray and change your copy settings for the correct paper type and photo enhancement.
Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. TIP: You can also use Fit to Page to enlarge a small photo to fit within the printable area of a full-size page.
Chapter 8 3. 4. 5. 6. In the Copy area, press the Reduce/Enlarge button. Press until Custom 100% appears. Press OK. Press or use the keypad to enter a percentage to reduce or enlarge the copy. (The minimum and maximum percentage to resize a copy varies by model.) 7. Press Start Copy Black or Start Copy Color. Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size that fits onto letter paper.
To adjust the copy contrast from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Menu repeatedly until Lighter / Darker appears. 4. Do one of the following: • Press to darken the copy. • Press to lighten the copy. 5.
Chapter 8 To copy an overexposed photo 1. Make sure you have paper loaded in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass. 3. In the Copy area, press Menu repeatedly until Enhancements appears. 4. Press until the Photo enhancement setting appears. 5. Press Start Copy Color. Stop copying To stop copying ▲ Press Cancel on the control panel.
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents), as long as you are careful not to scratch the glass on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor and quote it in a report.
Chapter 9 To scan to a computer 1. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. 2. Press Scan To. A list of destinations, including software applications, appears on the display. 3. Press OK to select the default application to receive the scan, or press to select a different application, and then press OK. A preview image of the scan appears on your computer, where you can edit it. 4.
10 Use the fax features You can use the HP All-in-One to send and receive faxes, including color faxes. You can set up speed dial entries to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness/darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the HP All-in-One properly for faxing.
Chapter 10 NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from the control panel. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing. To send a basic fax from the control panel 1.
To send a fax using speed dials from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass. 2.
Chapter 10 To send a fax manually from a phone 1. Load your originals print side up into the document feeder tray. NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP All-inOne. NOTE: Do not use the keypad on the control panel of the HP All-in-One when manually sending a fax. You must use the keypad on your phone to dial the recipient's number.
To send a fax using monitor dialing from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass. 2. Press Start Fax Black or Start Fax Color.
Chapter 10 5. Press until Scan & Fax appears, and then press OK. 6. Press Start Fax Black. NOTE: If you press Start Fax Color, the fax will be sent in black and white and a message appears on the display. The HP All-in-One scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours.
Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray.
Chapter 10 To send a color original or photo fax from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass.
NOTE: You can only change the resolution for faxes that you are sending in black and white. The HP All-in-One sends all color faxes using Fine resolution. The following resolution settings are available for sending faxes: Fine, Very Fine, Photo, and Standard. • • • • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the HP All-in-One always uses the Fine setting.
Chapter 10 NOTE: The Lighter / Darker setting applies to black and white faxes only, not color faxes. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default. To change the Lighter / Darker setting from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass.
increases phone charges substantially, and you can accept poorer quality in exchange for reduced charges. Before turning the ECM setting off, consider the following. If you turn ECM off • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium. You will no longer be able to send or receive faxes in color. To change the ECM setting from the control panel 1. Press Setup. 2. Press 5, and then press 6.
Chapter 10 You can receive faxes manually from a phone that is: • • Directly connected to the HP All-in-One (on the 2-EXT port) On the same phone line, but not directly connected to the HP All-in-One To receive a fax manually 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers.
(continued) condition occurs that prevents the HP All-in-One from printing (for example, the HP All-in-One runs out of paper), the HP All-in-One will stop answering incoming fax calls. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes.
Chapter 10 To delete all the faxes in memory from the control panel ▲ Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7.
3. Press until On-Forward or On-Print & Forward appears, and then press OK. • Choose On-Forward if you want to forward the fax to another number without printing a backup copy on the HP All-in-One. NOTE: If the HP All-in-One is not able to forward the fax to the designated fax machine (if it is not turned on, for example), the HP All-in-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error report.
Chapter 10 To set automatic reduction from the control panel 1. Press Setup. 2. Press 5, and then press 4. This selects Advanced Fax Setup and then selects Automatic Reduction. 3. Press to select Off or On. 4. Press OK. Block junk fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers, so the HP All-in-One does not print faxes received from those numbers in the future.
3. Press 1, and then press 1. This selects Add Number to Junk List and then selects Select Number. 4. Press to scroll through the numbers from which you have received faxes. When the number you want to block appears, press OK to select it. 5. When the Select Another? prompt appears, do one of the following: • If you want to add another number to the list of junk fax numbers, press 1 to select Yes, and then repeat step 4 for each number you want to block. • If you are done, press 2 to select No.
Chapter 10 Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: • • Dial a special access code along with the fax number, or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection. NOTE: You can only send and receive faxes by connecting a phone cord to the 1LINE port on the back of the HP All-in-One.
To enable fax confirmation from the control panel 1. Press Setup. 2. Press 2, and then press 3. This selects Print Report and then selects Fax Confirmation. 3. Press to select one of the following, and then press OK. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every fax you send. On Fax Receive Prints a fax confirmation report for every fax you receive.
Chapter 10 To clear the fax log from memory 1. Press Setup. 2. Press 6, and then press 7. This selects Tools menu and then selects Clear Fax Log. The fax log and any faxes that might have been stored in memory are deleted. Print other reports You can manually generate reports about the HP All-in-One, such as the status of the last fax you sent, a list of programmed speed dial entries, or a self-test report for diagnostic purposes. To print reports from the control panel 1. Press Setup, and then press 2.
list of the phone numbers you have blocked. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax List does not appear in the Print Report menu. Related topics • Print fax confirmation reports • Print fax error reports • Print the fax log • Print a self-test report • Block junk fax numbers Stop faxing You can cancel a fax you are sending or receiving at any time.
Chapter 10 104 Use the fax features
11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 11 To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3.
Chapter 11 To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder. 3. Raise the lid, as if you were loading an original on the glass. 4. Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 6. Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. 7.
Chapter 11 Related topics Print a self-test report Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges. To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 2, then press 4. This selects Print Report and then selects Self-Test Report.
Work with print cartridges To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures and, when prompted by a message on the display, replace the print cartridges. NOTE: Ink from cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly.
Chapter 11 NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the HP Photosmart Studio (Mac) Software on your computer.
3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black print cartridges 4. Pull the print cartridge toward you out of its slot. 5.
Chapter 11 6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7.
8. Close the print cartridge door. 9. If you installed a new print cartridge, the print cartridge alignment process begins. 10. Make sure you have plain paper loaded in the input tray, and press OK. The HP All-in-One prints a print cartridge alignment sheet. 11. Load the print cartridge alignment sheet print side up and top first in the center of the document feeder tray, and then press OK. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
Chapter 11 Use the print cartridge protector In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.
NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. To align the print cartridges from the control panel when prompted 1. Load letter, A4, or legal unused plain white paper into the input tray.
Chapter 11 To align the print cartridges from the HP Solution Center Software 1. Load letter, A4, or legal unused plain white paper into the input tray. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support.
To clean the print cartridges from the HP Solution Center Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 3. Click the Device Services tab. 4.
Chapter 11 To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 3.
Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.
Chapter 11 6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One.
12 Troubleshooting This section contains the following topics: • • • • • • • • Troubleshooting tips Print quality troubleshooting Print troubleshooting Fax troubleshooting Copy troubleshooting Scan troubleshooting Device update Errors Troubleshooting tips This section contains the following topics: • • • • • • • The HP All-in-One will not turn on Communication problems over a USB connection Information on print cartridges Information on paper Tips for using the automatic document feeder Clear paper jams
Chapter 12 Solution: • Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a grounded power outlet, surge protector, or power strip. • • • 1 Power connection 2 Power cord and adapter 3 Grounded power outlet If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet. Test the power outlet to make sure it is working.
Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • • • • • • • Look at the display on the HP All-in-One. If the display is blank and the Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Check the USB cable.
Chapter 12 Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent print quality. • • • • • • Keep all print cartridges in the original sealed packages until they are needed. Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). Do not reattach the protective tape once it has been removed from the print cartridge. Reattaching the plastic tape might damage the print cartridge.
• • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance. Tips for using the automatic document feeder Follow these simple suggestions to avoid common problems when using the automatic document feeder.
Chapter 12 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job. To clear a paper jam in the automatic document feeder 1.
Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the plastic tape has been removed.
Chapter 12 • • • • • • • • • • • • • Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed The print quality of the fax I received is poor Some of the pages of a fax I received are faded or
TIP: If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water. If the problem persists, or the automatic document feeder does not pick up the plain paper, you can clean the rollers and separator pad manually. For more information, see Clean the automatic document feeder. Ink is not filling the text or graphics completely Cause: The print cartridges need to be cleaned or might be out of ink.
Chapter 12 Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
black print cartridge. With the photo print cartridge and the tri-color print cartridge installed, you have a six-ink system, which provides enhanced quality photos. For more information on print cartridges, see Print cartridge troubleshooting. For more information on paper, see Understand specifications for supported media. Colors run into each other on the printout Cause: The print or copy quality setting is set too high for the type of paper loaded in the HP All-in-One.
Chapter 12 Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges need to be cleaned.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
Chapter 12 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The print or copy quality setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print.
To change the copy quality 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Quality until the appropriate quality setting is lit. 4. Press Start Copy Black or Start Copy Color. Cause: The print cartridges need to be cleaned or might be out of ink.
Chapter 12 6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One.
Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.
Chapter 12 Solution: Adjust the lightness and darkness of the copies. To adjust the copy contrast from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Menu repeatedly until Lighter / Darker appears. 4.
Solution: To clean the glass 1. Turn off the HP All-in-One, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One.
Chapter 12 Cause: The Paper Type copy or print setting is incorrect. Solution: Change the Paper Type setting to match the type of paper loaded in the input tray. To set the paper type for copies 1. In the Copy area, press Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press Start Copy Black or Start Copy Color. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2.
Solution: Load paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. Printouts have vertical streaks Cause: The paper type is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One.
Chapter 12 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The original might have been loaded incorrectly into the sending fax machine.
Chapter 12 Solution: Load only one type of paper at a time. When you are printing faxes, make sure letter, A4, or legal paper is loaded in the input tray. The print quality of the fax I received is poor Cause: The phone line connection is noisy. Solution: If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again.
self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The sender incorrectly loaded the originals in the sending fax machine. Solution: Check with the sender to see if they correctly loaded the originals in the sending fax machine or accidentally sent a blank page. Cause: The HP All-in-One picked up two sheets of paper while printing the fax.
Chapter 12 Print troubleshooting Use this section to solve these printing problems: • • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The HP All-in-One is not responding The HP All-in-One prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order My document did not print The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printin
4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide. 5. Replace the output tray. Cause: The wrong type of envelopes is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The ink is smearing on the envelope.
Chapter 12 Solution: Cause: For information on clearing a paper jam, see Clear paper jams. The HP All-in-One is out of paper. Solution: Load paper in the input tray. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 12 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The print carriage has stalled. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Solution Center Software, click Status. To print a test page 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. From the Information and Settings drop-down, select Maintain Printer. 3. Select the HP All-in-One, and then select Launch Utility. 4. Click Print Test Page.
Chapter 12 Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying, faxing, or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check the HP All-in-One display to see if there are any messages. Cause: The HP All-in-One is not the selected printer.
3. Select the HP All-in-One, and then select Launch Utility. 4. Click Print Test Page. A test page is printed as long as your connection is set up and working properly. For information on setting up the HP All-in-One, see the Setup Poster provided with the HP All-in-One. Cause: The HP All-in-One has a paper jam. Solution: For information on clearing paper jams, see Clear paper jams. Cause: The print carriage has stalled.
Chapter 12 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP All-in-One, this means the first page will be print side up at the bottom of the stack. Solution: Print the document in reverse order.
Chapter 12 Solution: jam. Make sure paper is loaded in the input tray and that there is no paper To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 12 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. For information on clearing a paper jam, see Clear paper jams. Cause: The print cartridges might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting.
Solution: Remove the stack of paper from the input tray, and then reload the paper following the steps below. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
Chapter 12 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application.
Chapter 12 Cause: The size of the document you are printing is larger than the paper loaded in the input tray. Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the HP All-in-One. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the HP All-in-One. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the HP All-in-One. 4.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
Chapter 12 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. A blank page came out while printing Cause: If you are printing black text, and a blank page comes out of the HP All-inOne, the black print cartridge might be empty. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press the OK button on the control panel of the HP All-in-One. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Chapter 12 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The protective plastic tape was only partially removed from the print cartridge. Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
Chapter 12 Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type. Solution: Make sure you load photo paper in the input tray before you print a borderless print job.
The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray before starting the test. 3. Press Setup. 4. Press 6, then press 6 again. This selects the Tools menu and then selects Run Fax Test.
Chapter 12 be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.
Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 12 check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. If you are still having problems faxing, set the Fax Speed to a slower rate such as Medium or Slow. To change the ECM setting from the control panel 1. Press Setup. 2. Press 5, and then press 6. This selects Advanced Fax Setup and then selects Error Correction Mode. 3.
Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-inOne will not send or receive a fax until the error condition is resolved. You can also check the status of the HP All-in-One by clicking Status in the HP Solution Center. For more information on error messages, see Errors. Cause: You are using either a PBX or an ISDN converter/terminal adapter.
Chapter 12 Solution: Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax.
The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray before starting the test. 3. Press Setup. 4. Press 6, then press 6 again. This selects the Tools menu and then selects Run Fax Test.
Chapter 12 connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. The HP All-in-One is having problems sending a manual fax Cause: The recipient's fax machine might not support receiving faxes manually. Solution: manually.
Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 12 Solution: If you did not load an original in the document feeder tray, or if the original is not pushed in far enough, you will be unable to send a fax manually. Load an original in the document feeder tray, or push the original farther into the tray. Once the HP Allin-One detects the original, a confirmation message appears on the display. Pages of a fax I sent are missing Cause: time.
The quality of the fax I sent is poor Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise.
Chapter 12 Cause: The glass of the HP All-in-One might be dirty. Solution: If you are sending a fax from the glass, make a copy to check the quality of the printout. If the quality of the printout is poor, clean the glass. To make a copy from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray.
Solution: Make a copy to check the quality of the printout. If the printout is too light, you can darken it by adjusting the Lighter / Darker setting when sending the fax. To change the Lighter / Darker setting from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass.
Chapter 12 Solution: Load your originals into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original on the glass. To load an original in the document feeder tray 1. Load your original, with the print side up, into the document feeder tray. Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All-in-One detected the pages you loaded.
3. Close the lid. Fax transmission is slow Cause: You are sending a fax in color. Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: The document contains a lot of graphics or has very fine detail. Solution: For faster transmission, use Standard resolution. This setting provides the fastest possible transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send.
Chapter 12 jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press 5, and then press 6. This selects Advanced Fax Setup and then selects Error Correction Mode. 3. Press to select On or Off. 4. Press OK. Cause: The fax resolution setting is set to a high resolution, such as Fine (the default) or Photo.
Solution: Make sure the Fax Speed option is set to Fast or Medium. To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7. This selects Advanced Fax Setup and then selects Fax Speed. 3. Press to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) The HP All-in-One cannot receive faxes, but can send faxes Cause: The HP All-in-One is not set up properly for faxing.
Chapter 12 Cause: Auto Answer is turned off, which means that the HP All-in-One will not answer incoming calls. You must be available to respond in person to incoming fax calls, or the HP All-in-One will not answer the incoming fax call. Solution: Depending on your office setup, you might be able to set the HP All-inOne to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see Choose the recommended answer mode for your setup.
Solution: If you have an answering machine on the same phone line with the HP Allin-One, do the following: • Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. • Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message.
Chapter 12 labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and HP All-in-One. 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct.
To set the answer mode 1. Press Setup. 2. Press 4, and then press 2. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press change the number of rings. 4. Press OK to accept the setting. or to Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match.
Chapter 12 reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. • If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack. • To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax.
Resolve any problems found. The HP All-in-One automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution: Check for the following problems: • The HP All-in-One is turned off. Press the Power button to turn on the device.
Chapter 12 Solution: Set the Fax Speed to Medium or Slow, and then contact the sender to have them resend the fax. To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7. This selects Advanced Fax Setup and then selects Fax Speed. 3. Press to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) Cause: There is an error message or other prompt on the display.
When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as shown below.
Chapter 12 To set the number of rings before answering from the control panel 1. Press Setup. 2. Press 4, and then press 3. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press or change the number of rings. 4. Press OK to accept the setting. to Cause: The HP All-in-One is set up to receive faxes manually, which means that the HP All-in-One will not answer incoming calls.
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns.
Chapter 12 • The print cartridge door is open. Close the print cartridge door, as shown below: • The print carriage is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.
To delete all the faxes in memory from the control panel ▲ Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off.
Chapter 12 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception.
Chapter 12 Cause: The sending fax machine is having problems. Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original. Faxes are received but do not print Cause: The HP All-in-One has a paper jam or is out of paper. Solution: If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception.
Parts of a fax I received are cut off Cause: The sending fax machine has a problem. Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The fax originated on a larger paper size, such as legal, and the Automatic Reduction option is turned off. Solution: You can print the fax on legal-size paper or you can set the Automatic Reduction feature to reduce the image so, if possible, it fits on one page. To print the fax on legal paper 1. Load legal paper in the input tray.
Chapter 12 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: A legal-size fax was sent that contained very fine detail, such as large graphics, and letter-size paper is loaded in the input tray. Solution: If a legal-size fax was sent that contained very fine detail, such as large graphics, the HP All-in-One will attempt to fit the fax on one page (if automatic reduction is enabled).
Chapter 12 To delete all the faxes in memory from the control panel ▲ Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7. Cause: The paper loaded in the input tray is a different size than the Fax Paper Size setting.
Figure 12-2 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port To set up the HP All-in-One to a computer with one phone port 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Chapter 12 7. (Optional) Connect a phone to the other open phone port on the parallel splitter. 8. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes.
RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Chapter 12 6. Connect your answering machine to the other open phone port on the parallel splitter. NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP All-in-One. 7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. 8.
RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 12-4 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port To set up the HP All-in-One to a computer with one phone port 1.
Chapter 12 6. Connect your answering machine to the other open phone port on the parallel splitter. NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP All-in-One. 7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. 8.
to the port labeled 1-LINE on the back of the HP All-in-One and to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.
Chapter 12 Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. Cause: You are not using a proper grounded power outlet for the HP All-in-One. Solution: Try connecting to another power outlet. The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the HP All-in-One might be busy with another task or have an error condition preventing it from running the fax test.
Solution: What to do • Turn off the HP All-in-One by using the Power button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased.
Chapter 12 1-LINE on the back of the HP All-in-One. For more information, see Set up the HP All-in-One for faxing. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. 3. Try to send or receive a test fax. Cause: The "Using Correct Type of Phone Cord with Fax" test failed. Solution: What to do • Make sure you used the phone cord supplied in the box with the HP All-in-One to connect to the telephone wall jack.
Chapter 12 Solution: What to do • Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax.
Solution: What to do • Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then run the test again.
Chapter 12 • • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
The fax log report shows an error Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print. Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the HP All-in-One. The table also indicates which codes are specific to Error Correction Mode (ECM). If the same error appears repeatedly, try turning off ECM.
Chapter 12 (continued) Error code Error definition (285 Error Correction Mode) 286 290 There was a communication error with the sending fax machine. 291 The received fax could not be stored. 314-320 There is a feature incompatibility with the receiving fax machine. 321 There was a communication error with the receiving fax machine. 322-324 Telephone line conditions were too poor to send a fax.
Copy troubleshooting Use this section to solve these copy problems: • • • • • • • Copies are too light or too dark Nothing happens when I try to copy Parts of the original do not appear or are cut off Fit to Page is not working as expected The printout is blank A borderless copy has white space around the edges The image is cropped when I make a borderless copy Copies are too light or too dark Cause: The Lighter / Darker setting for the HP All-in-One is set too light or too dark.
Chapter 12 off. Make sure the power cord is connected and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: tray. The original is placed incorrectly on the glass or in the document feeder Solution: Load the original on the glass or in the document feeder tray. • If you are loading your original on the glass, place it print side down on the right front corner as shown below.
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Solution: For information on clearing paper jams, see Clear paper jams. Parts of the original do not appear or are cut off Cause: The original is placed incorrectly on the glass or in the document feeder tray. Solution: Load the original on the glass or in the document feeder tray.
Chapter 12 NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original fills the entire sheet. Solution: If the image or text on your original fills the entire sheet with no margins, use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2.
200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: The original is placed incorrectly on the glass. Solution: Load the original print side down on the right front corner of the glass as shown below.
Chapter 12 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
• If you are loading your original in the document feeder tray, place the paper, with print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges.
Chapter 12 Solution: Use photo paper to make borderless copies. To make a borderless copy of a photo from the control panel 1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass, as indicated by the engraved guides along the edge of the glass. 3. Press Start Copy Black or Start Copy Color.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
Chapter 12 To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press the Reduce/Enlarge button. 4.
• • • • Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Cause: The computer system resources might be low. Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on. If this does not work, try changing the scan to a lower resolution. Scan fails Cause: The computer is not turned on. Solution: Turn on your computer.
Chapter 12 Scan To menu does not appear Cause: The Scan To menu does not appear if: • The software that came with the HP All-in-One was not installed or necessary parts of it are not installed. • The HP All-in-One is not connected to the computer. • The computer is turned off. • You closed the HP Digital Imaging Monitor icon in the Windows system tray on the taskbar. Solution: • Follow the directions in the Setup Poster to install the software that came with the HP All-in-One.
Solution: Load the original print side down on the right front corner of the glass. To load an original on the scanner glass 1. Remove all originals from the document feeder tray, and then lift the lid on the HP All-in-One. 2. Load your original print side down on the right front corner of the glass. 3. Close the lid. Scanned image is incorrectly cropped Cause: The software is set to automatically crop scanned pictures. Solution: The Autocrop feature crops anything that is not part of the main image.
Chapter 12 Text format is incorrect Cause: The scan document settings are incorrect. Solution: Some programs cannot handle framed text formatting. Framed text is one of the scan document settings. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. Text is incorrect or missing Cause: The brightness is not set correctly. Solution: Adjust the brightness, and then rescan the original.
3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device.
Chapter 12 Use one of the following to retrieve an update for your device: • • Use your Web browser to download an update for the HP All-in-One from www.hp.com/support. The file will be a self-extracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer.
• • Power and connection messages Print cartridge messages Device messages The following is a list of device-related error messages: • • • • • • • • Automatic document feeder failed to load Automatic document feeder is jammed Fax receive failed Fax send failed Firmware revision mismatch Mechanism error Memory is full Scanner failure Automatic document feeder failed to load Cause: The automatic document feeder did not work properly, and the job did not finish.
Chapter 12 For more fax troubleshooting information, see Fax troubleshooting. Firmware revision mismatch Cause: The revision number of the HP All-in-One firmware does not match the revision number of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP All-in-One has a paper jam.
For more information on clearing paper jams, see Clear paper jams. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
Chapter 12 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. To reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Press 6, and then press 5. This selects Tools and then selects Reprint Faxes in Memory. The faxes are printed in the reverse order they were received with the most recently received fax printed first, and so on. 4.
Chapter 12 Solution: Check to see if you typed the correct folder and file name. File format not supported Cause: The HP All-in-One software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted. Solution: Open the file in another application, and save it in a format that the HP Allin-One software recognizes.
Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk. Dialed fax busy Cause: The fax number you attempted to call is busy. Solution: Wait and try to send the fax to the number at a later time. Disconnected Cause: Several situations can cause the Disconnected error message to appear. • Your computer is not turned on. • Your computer is not connected to the HP All-in-One. • The HP software that came with the HP All-in-One was not installed correctly.
Chapter 12 Solution: The HP All-in-One alerts you to this situation and sends the color fax as black and white instead. Paper messages The following is a list of paper-related error messages: • • • • • • Cannot load paper from input tray Ink is drying Out of paper Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One or automatic document feeder. Solution: Clear the jam. For more information on clearing jams, see Clear paper jams. CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Cause: The print carriage is blocked. Solution: Open the print cartridge door to access the print carriage area.
Chapter 12 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Make changes to the print settings, and click OK. 5. Click Print or OK in the Print dialog box to print the job. For more information on choosing paper, see Understand specifications for supported media.
HP All-in-One not found Cause: The USB cable is not plugged in properly. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged.
Chapter 12 Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Print cartridge messages The following is a list of print cartridge error messages: • • • Low on ink Need alignment or alignment failed Print cartridge is missing, incorrectly installed, or not intended for your device Low on ink Cause: One or both print cartridges might be out of ink.
Need alignment or alignment failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support.
Chapter 12 Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You installed new print cartridges which might need alignment. Solution: You must align the print cartridges to ensure excellent print quality.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support.
Chapter 12 254 Troubleshooting
13 Order supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. This section contains the following topics: • • • Order paper or other media Order print cartridges Order other supplies Order paper or other media To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/learn/suresupply.
Chapter 13 Order other supplies To order other supplies, such as HP All-in-One software, a copy of the Setup Poster or other printed documentation, or other customer-replaceable parts, call the phone number for your country/region. Country/region Number for ordering Asia Pacific (except for Japan) 65 272 5300 Australia 1300 721 147 Europe +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) New Zealand 0800 441 147 South Africa +27 (0)11 8061030 U.S.
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 14 Before you call HP customer support Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). If you need to contact HP Customer Support, do the following before you call: 1.
Call in North America during warranty Call 1-800-474-6836 (1-800-HP invent). U.S. and Canada phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period. Call elsewhere in the world To find support and warranty information, go to the HP website at www.hp.com/support.
Chapter 14 260 HP warranty and support
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the HP All-in-One.
Chapter 14 To remove print cartridges before shipment 1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One will not turn on, skip this step and go to step 2. 2. Open the print cartridge door. 3. Remove the print cartridges from their slots. NOTE: If the HP All-in-One does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges. 4.
5. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-inOne. CAUTION: The replacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP All-in-One.
Chapter 14 264 HP warranty and support
15 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section.
Chapter 15 Recommended requirements • Windows 2000: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP x64: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Mac OS X (10.3.8, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and v10.4.x) or 1.83 GHz Intel Core Duo (v10.4.
(continued) Type Size Legal: 216 x 356 mm (8.5 x 14 inches) Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches) U.S. #9: 98 x 225 mm (3.9 x 8.9 inches) A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Premium photo paper 102 x 152 mm (4 x 6 inches) Letter: 216 x 280 mm (8.5 x 11 inches) A4: 210 x 297 mm Cards A6: 105 x 148.
Chapter 15 Copy specifications • Digital image processing • Up to 100 copies from original (varies by model) • Digital zoom: from 25 to 400% (varies by model) • Fit to page, pre-scan • Copy speeds vary according to the complexity of the document Mode Type Scan resolution (dpi)1 Best Black up to 600 x 1200 Color up to 600 x 1200 Black up to 300 x 300 Color up to 300 x 300 Black up to 300 x 300 Color up to 300 x 300 Normal Fast 1 Maximum at 400% scaling.
• Color: 16-bit per RGB color, 48-bit total • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches) Physical specifications • Height: 236 mm (9.29 inches) • Width: 456 mm (17.95 inches) • Depth: 326 mm (12.83 inches) • Weight: 7.66 kg (16.9 pounds) Power specifications • Maximum power consumption: 40 W (average printing) • Idle state power consumption: 6.
Chapter 15 Protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP’s Commitment to the Environment website at: www.hp.com/hpinfo/globalcitizenship/environment/index.html Ozone production This product generates no appreciable ozone gas (O3).
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region. • Regulatory model identification number • Notice to users of the U.S.
Chapter 15 This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers: • Remain on the line and explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours, such as early morning or late evening. NOTE: The FCC hearing aid compatibility rules for telephones are not applicable to this equipment.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones rurales.
Chapter 15 Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched telephone network (PSTN).
HP Officejet J5700 All-in-One series declaration of conformity HP Officejet J5700 All-in-One series declaration of conformity 275
Chapter 15 276 Technical information
Index Symbols/Numerics 10 x 15 cm photo paper copy 74 load 66 specifications 266 4 x 6 inch photo paper copy 74 4 x 6 inch photo paper, load 66 A A4 paper, load 63 ADF (automatic document feeder) media sizes supported 58 ADSL.
correct port test, fax 216 country/region, set 19 credit card, fax using 85, 86 crop borderless copy is wrong 231 fails 244 custom-sized media guidelines 58 sizes supported 60 customer support contact 258 HP Quick Exchange Service (Japan) 261 North America 259 outside U.S.
Index voice mail, set up 34, 43, 45, 206 volume 22 fax problems blank pages 146, 183 blurry printouts 141 fax tones recorded 194 not printing 202 pages missing 180, 199 poor print quality 131, 134, 141, 143, 146, 181 receiving 170, 185, 187, 193 sending 170, 176, 178, 185 slanted printouts 143 slow transmission 185 smeared ink 130 static on phone line 212 text cut off 183, 203 troubleshoot 170 FCC requirements 271 statement 272 file invalid name 244 supported formats 244 unsupported formats 244 firmware rev
O OK button 12 on button 13 one-touch speed dial buttons 12 operating systems supported 265 order paper 255 print cartridges 255 Setup Poster 256 software 256 User Guide 256 out of paper 246 output tray media supported 61 P paper feed fails 147 incompatible types 62 jam 240, 247 jams 68, 127 legal to letter copy 78 load 63 misfeed 247 order 255 out of 246 paper sizes 266 recommended copy types 74 size incorrect 247 size, set for fax 97 specifications 266 tips 126 type incorrect 247 width incorrect 247 pape
Index regulatory notices Canadian statement 272 declaration of conformity (European Economic Area) 274 declaration of conformity (U.S.
scan specifications 268 weight 269 telephone receive fax 93 send fax 85 telephone line, answer ring pattern 47 telephone numbers, customer support 258 telephone wall jack test, fax 215 test dial tone 218 fax hardware 214 fax line condition 217 fax port 216 fax setup 47 phone cord 216 telephone wall jack 215 text cut off 163, 183, 203 dotted lines on scan 235 enhance on copies 79 incorrect format on scan 236 incorrect or missing on scan 236 jagged 132 meaningless characters 153 not filled in 131 smooth fonts
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