HP Officejet J4500 All-in-One series User Guide 1 3 def 2 abc 4 ghi 7 pqrs #* 5 jkl 8 tuv 0 6 mno 9 wxyz #- Podręcznik użytkownika OK
HP Officejet J4500 All-in-One series User Guide
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................7 Understand the device parts .....................................................................................................8 Front view ...........................................................................................................................8 Printing supplies area ......................................................................
4 Copy Make copies from the device control panel .............................................................................30 Change the copy settings .......................................................................................................31 Set the number of copies ........................................................................................................31 Set the copy paper size ...............................................................................................
Contents Receive a fax ..........................................................................................................................48 Receive a fax manually .....................................................................................................48 Set up backup fax .............................................................................................................49 Reprint received faxes from memory ........................................................................
Set up faxing for the device ....................................................................................................67 Set up faxing (parallel phone systems) .............................................................................68 Choose the correct fax setup for your home or office .................................................69 Select your fax setup case ..........................................................................................
Contents Poor print quality and unexpected printouts ..........................................................................117 Common poor quality printout problems .........................................................................118 Meaningless characters print ..........................................................................................118 Ink is smearing ................................................................................................................
Obtain HP telephone support ...............................................................................................150 Before you call ................................................................................................................150 Support process .............................................................................................................. 151 HP support by phone ......................................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • Find other resources for the product Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. A printed version of the document is provided with the device.
Chapter 1 (continued) Resource Description • • HP Web sites Ink levels Ink cartridge health status Provide the latest printer software, and product and support information. www.hp.com/support HP telephone support Lists information to contact HP. During the warranty period, this support is often free of charge. For more information, see Obtain HP telephone support. HP photo and imaging software help Provides information about using the software.
(continued) 4 Scanner glass 5 Automatic document feeder Printing supplies area 1 Front access door 2 Ink cartridges Back view 1 Rear universal serial bus (USB) port 2 Power input 3 1-LINE (fax) 4 2-EXT (phone) Understand the device parts 9
Chapter 1 Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Keypad: Enters values. 2 Attention light: Indicates an error condition. 3 Back button: Reverts back to its previous setting or upper level menu. 4 Left arrow button: Navigates forward through settings in the menus. 5 OK button: Selects the current menu or setting.
(continued) Label Name and Description 17 Original loaded indicator 18 Paper jam indicator Connection information Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. All features are supported. Follow the setup poster guide for detailed instructions. Printer sharing Up to five computers.
2 Use the device This section contains the following topics: • • • • • • • • • • • Use device control panel menus Device control-panel message types Change device settings Use the HP Solution Center (Windows) Use the HP photo and imaging software Load originals Select print media Load media Print on special and custom-sized media Print borderless Set up speed-dial entries Use device control panel menus The following sections provide a quick reference to top-level menus that appear on the control-panel di
Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the date and time appear if the device is turned on. Warning messages Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is Low On Ink.
Chapter 2 To change settings from the HP Solution Center (Windows) ▲ See Use the HP photo and imaging software. To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu. 3. On the Information and Settings menu, click an item that you want to change. Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software. 2.
Chapter 2 Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the device. To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print side down in the right front corner of the glass.
automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the device.
Chapter 2 • • Do not overload the trays. For more information, see Understand specifications for supported media.
Understand supported sizes Media size Main tray Standard media sizes 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5 (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) B7 JIS Borderless B7 JIS Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.
Chapter 2 (continued) Media size B7 ISO 10 x 15 cm (tab) 4 x 6 inches (tab) 10 x 20 cm (tab) 4 x 8 inches (tab) HV Cabinet 2L (same dimension as 5 x 7 inches) 13 x 18 cm (same dimension as 5 x 7 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) Card Envelope (111 x 152 mm; 4.4 x 6 inches) A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.
(continued) Media size Main tray Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8 x 10 inches) Borderless photo media (8.5 x 11 inches) Borderless photo media (10 x 15 cm) Borderless Photo L (89 x 127 mm; 3.5 x 5 inches) Other media Custom-sized media between between 76.20 to 210.06 mm wide and 101.60 to 762.
Chapter 2 (continued) Tray Type Weight Capacity Envelopes 75 to 90 g/m2 Up to 30 sheets (20 to 24 lb bond envelope) (17 mm or 0.67 inch stacked) Up to 200 g/m2 Up to 80 cards Cards (110 lb index) Main tray All supported media Up to 100 sheets of plain paper (text printing) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.0 mm (0.
Load media This section provides instructions for loading media into the device. To load main tray 1. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. 2. Slide the media guides in the tray to adjust them for the media size that you have loaded. 3. Pull out the tray extender.
Chapter 2 4. Select the media size from the Size is drop-down list. 5. 6. 7. 8. To set a custom media size: a. Click the Custom button. b. Type a name for the new custom size. c. In the Width and Height boxes, type the dimensions, and then click Save. d. Click OK twice to close the properties or preferences dialog box. Open the dialog box again. e. Select the new custom size. To select the media type: a. Click More in the Type is drop-down list. b. Click the desired media type, and then click OK.
NOTE: Borderless printing is not supported on plain media. To print a borderless document (Windows) 1. Load the appropriate media. For more information, see Load media. 2. Open the file that you want to print. 3. From the application, open the print driver: a. Click File, and then click Print. b. Click Properties or Setup. 4. Click the Paper/Quality tab. 5. Select the media size from the Size is drop-down list. 6. Select the Borderless Printing check box. 7.
Chapter 2 10. Select the media source. If you are printing on thick or photo media, select the manual feed option. 11. Change any other print settings, and then click Print. 12. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the device control panel.
A group member must be a member of the speed-dial list before you can add the member to a speed-dial group. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • • • HP Solution Center (Windows): Open the HP Solution Center and follow the instructions in the onscreen Help. HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list.
3 Print This section contains the following topics: • • Change print settings Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver. NOTE: To set print settings for all print jobs, make the changes in the printer driver.
Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup. 2. Verify that the correct printer is selected. 3. Change the settings that you want (such as paper size), and then click OK. 4. On the File menu, click Print to open the print driver. 5. Change the settings that you want (such as media type), and then click OK or Print. Cancel a print job You can cancel a print job using one of the following methods. Device control panel: Press (Cancel button).
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: Copying from the HP photo and imaging software is only available on the Mac OS. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
Change the copy settings You can customize the copy settings to handle nearly any task. When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Press left arrow or right arrow to navigate between different copy options, make any changes to the copy function settings, and then press OK to accept the changes. 2.
Chapter 4 NOTE: Copy functions can also be performed using the HP Photosmart Studio Software (Mac OS). See the software's Help for more information. Set the copy paper type You can set the paper type on the device. To set the paper type for copies from the device control panel 1. Press the left arrow or right arrow to select Copy B&W or Copy Color, and then press OK. 2. Press right arrow until Copy Paper Type appears, and then press OK. 3.
(continued) Paper type Device control panel setting Plain hagaki Plain Paper Inkjet hagaki Premium Inkjet Photo hagaki Photo Paper NOTE: Copy functions can also be performed using the HP Photosmart Studio Software (Mac OS). See the software's Help for more information.
Chapter 4 Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. TIP: You can also use Fit to Page to enlarge a small photo to fit within the printable area of a full-size page.
To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the main tray. 2. Place your original face up in the ADF. 3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and then press OK. 4. Press right arrow until Reduce / Enlarge appears, and then press OK. 5. Press right arrow until Legal > Ltr 72% appears, and then press OK. 6. Press Start.
Chapter 4 The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals. To copy a blurred document from the device control panel 1. Make sure you have paper loaded in the main tray. 2. Place your original face down on the scanner glass. 3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and then press OK. 4. Press right arrow until Enhancements appears, and then press OK. 5.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer. Scan functions are only available after you install the software.
Chapter 5 When the scan is complete, the program that you have selected opens and displays the document that you have scanned. To send a scan to a program on a computer from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for further instructions. To send a scan to a program on a computer from the device control panel (direct connect) 1.
Edit a scanned original You can edit a scanned image using the HP Photosmart Software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software. NOTE: To edit a scanned image, OCR software must be installed on your computer. • • Edit a scanned photo or graphic Edit a scanned document using optical character recognition (OCR) software Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Photosmart Software.
6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
Send a basic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing.
Chapter 6 answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your originals. For additional information, see Load originals. 2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then press OK. 3. Dial the number by using the keypad on the phone that is connected to the device.
To send a fax using monitor dialing from the device control panel 1. Load your originals. For additional information, see Load an original in the automatic document feeder (ADF). 2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then press Start. If the device detects an original loaded in the automatic document feeder, you will hear a dial tone. 3. When you hear the dial tone, enter the number by using the keypad on the device control panel. 4. Follow any prompts that might occur.
Chapter 6 To schedule a fax from the device control panel 1. Load your originals. For additional information, see Load originals. 2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then press OK. 3. Press right arrow until Fax Method appears, and then press OK. 4. Press right arrow until Send Fax Later appears, and then press OK. 5. Enter the send time by using the numeric keypad, and then press OK. If prompted, use the arrow keys to select AM or PM. 6.
3. Press the left arrow appears. or right arrow until the appropriate group speed dial entry TIP: You can also select a speed dial entry by entering its speed dial code using the keypad on the device control panel or you can press the Speed Dial button repeatedly (HP Officejet J4660 only). 4. Press Start. If the device detects an original loaded in the automatic document feeder, it sends the document to each number in the group speed dial entry.
Chapter 6 This section contains the following topics: • • • Change the fax resolution Change the Lighter / Darker setting Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black-andwhite documents. If the receiving fax machine does not support the resolution you have chosen, the HP All-in-One sends faxes at the highest resolution supported by the receiving fax machine.
NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not color faxes. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default. To change the Lighter / Darker setting from the device control panel 1. Load your originals. For additional information, see Load originals. 2. Press the left arrow or right arrow to select Fax B&W, and then press OK. 3.
Chapter 6 3. Press right arrow 4. Press right arrow until Error Correction Mode appears, and then press OK. to select On or Off, and then press OK. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press the left arrow or the right arrow to select Fax B&W or Color fax. b. Press Start. c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Chapter 6 Reprint received faxes from memory If you set the Backup fax mode to On, the received faxes are stored in memory, whether the device has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the device does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
4. Enter the fax number of the other fax machine. 5. Press Start. NOTE: If you selected Color Fax but the sender sent the fax in black and white, the device prints the fax in black and white. Forward faxes to another number You can set up the device to forward your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a working fax line.
Chapter 6 4. Press right arrow 5. Press right arrow until Fax Paper Size appears, and then press OK. to select an option, and then press OK. Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible.
5. To select a fax number to block from the caller ID list, select Select no. - or To manually enter a fax number to block, select Enter no. 6. After entering a fax number to block, press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different. 7.
Chapter 6 Activate Fax to PC Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard can be started from the Solution Center. NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to "On". Fax to PC requirements: • • • • The administrator program, the computer that activated the Fax to PC feature, must be on at all times. Only one computer can act as the Fax to PC administrator computer.
To modify Fax to PC settings from the Solution Center 1. Open the Solution Center. For more information, see Use the HP Solution Center (Windows). 2. Select Settings, and then select Fax Settings. 3. Select the Fax to PC Settings tab. 4. Make any changes to the settings you want to modify. Press OK. NOTE: Any changes you make will overwrite the original settings.
Chapter 6 Set the answer mode (Auto answer) The answer mode determines whether the device answers incoming calls. • • Turn on the Auto Answer setting if you want the device to answer faxes automatically. The device answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or the device does not receive faxes. To set the answer mode to manual or automatic via the device control panel 1.
If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the device detects the specified ring pattern, it answers the call and receives the fax. If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The HP fax cannot receive faxes when the main phone number is off the hook.
Chapter 6 Set the redial options If the device was unable to send a fax because the receiving fax machine did not answer or was busy, the device attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on or off. • • Busy redial: If this option is turned on, the device redials automatically if it receives a busy signal. The factory-set default for this option is ON.
Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: • • Dial a special access code along with the fax number, or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
Chapter 6 5. Press right arrow to select Run Fax Test, and then press OK. The device displays the status of the test on the display and prints a report. 6. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found.
3. Press right arrow 4. Press right arrow to select Fax Confirmation, and then press OK. to select one of the following, and then press OK. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every fax you send. On Fax Receive Prints a fax confirmation report for every fax you receive. Send & Receive Prints a fax confirmation report for every fax you send and receive.
Chapter 6 To view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have been sent from the device control panel and the HP photo and imaging software and all faxes that have been received. To print the fax log from the device control panel 1. Press Setup. 2.
7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics. • • • • • • • Manage the device Use device management tools Understand the self-test report Set up faxing for the device Configure the device (Windows) Configure the device (Mac OS) Uninstall and reinstall the software Manage the device The following, common tools can be used to manage the device.
Chapter 7 (continued) Use this tool... to obtain the following information... HP Printer Utility (Mac OS) Ink cartridge information: Open the Information and Support panel and click Supplies Status. * * Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox. Toolbox tabs The Toolbox contains the following tabs. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information. • • Open the HP Printer Utility HP Printer Utility panels Open the HP Printer Utility To open the HP Printer Utility from the Desktop 1. From the Finder, select Computer from the Go menu. 2. Select the computer's hard disk, select Library, and then select Printers. 3.
If you need to call HP, it is often useful to print the self-test report before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try cleaning the cartridges, or replacing the cartridges. 3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low ink.
Chapter 7 TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), follow the procedures in this section to complete your fax setup.
Countries/regions with a parallel-type phone system (continued) Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Chapter 7 3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do not need to continue answering questions. If you answered No, continue answering questions.
NOTE: If your home or office setup is not described in this section, set up the device as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the device. If you use another phone cord, you might experience problems sending and receiving faxes.
Chapter 7 (continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial-up modem, and voice mail service Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. (You answered Yes to questions 4, 5, and 7 only.
Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device. The DSL filter removes the digital signal that can interfere with the device, so the device can communicate properly with the phone line. (DSL might be called ADSL in your country/region.
Chapter 7 Case C: Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the device to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Chapter 7 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Figure 7-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 7 Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device. Figure 7-6 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Computer with modem To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. 4 Computer 5 Computer DSL/ADSL modem NOTE: You will need to purchase a parallel splitter.
Chapter 7 3. 4. 5. 6. Connect the DSL filter to the parallel splitter. Connect the DSL modem to the parallel splitter. Connect the parallel splitter to the wall jack. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax.
• If your computer has one phone port, set up the device as described below. Figure 7-8 Back view of the device 1 Telephone wall jack 2 Phone cord provided with the device plugged into the 1-LINE port on the back of the device 3 Parallel splitter 4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
Chapter 7 7. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the device answers the call. To set up the device to answer calls automatically, turn on the Auto Answer setting.
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Chapter 7 Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the device as described in this section.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the device. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6.
Chapter 7 • If your computer has one phone port, set up the HP device as described below. Figure 7-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device on the same phone line as a computer with one phone port 1.
4. Using the phone cord supplied in the box with the HP device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5.
Chapter 7 Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the device, connect one end to the DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 7 NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4.
Chapter 7 (continued) Belguim (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Configure the device (Windows) NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program. In addition, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista.
NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network. Connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen.
Chapter 7 To share the device 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the device with client computers that use other versions of Windows, click Additional Drivers to install those drivers as a convenience to the users.
For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer. Depending on the OS version you are using, do one of the following: • Mac OS 10.
Chapter 7 7. To reinstall the software, insert the device Starter CD into your computer's CDROM drive, follow the onscreen instructions, and also see Install the software before connecting the device (recommended). 8. After the software is installed, connect the device to your computer. 9. Press the Power button to turn the device on. After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete. 10. Follow the onscreen instructions.
6. Select Install. 7. Follow the onscreen instructions and also see Install the software before connecting the device (recommended). To uninstall from a Macintosh computer 1. Launch HP Device Manager. 2. Click Information and Settings. 3. Select Uninstall HP AiO Software from the pull-down menu. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CDROM drive. 6.
8 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • Work with ink cartridges Clean the device General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Solve scan problems Solve fax problems Troubleshoot installation issues Clear jams Work with ink cartridges This section contains the following topics: • • • • • • • • Supported ink cartridges Handle the ink cartrid
Handle the ink cartridges Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the ink cartridges carefully.
Chapter 8 available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. To order ink cartridges for the device, go to www.hpshopping.com. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace the ink cartridges 1. Make sure the device is on.
If you are replacing the black, photo, or gray photo ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you out of its slot. 5. If you are removing the black ink cartridge in order to install the photo or gray photo ink cartridge, store the black ink cartridge in the ink cartridge protector or an airtight plastic container. 6.
Chapter 8 7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot. If you are installing a black, photo, or gray photo ink cartridge, slide it into the right slot. 8. Close the front access door. If you installed a new ink cartridge, the device prints an ink cartridge alignment page. 9.
To align the ink cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK. NOTE: If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or ink cartridge. Contact HP Support. Go to www.hp.com/support.
Chapter 8 3. Click the Device Services tab. 4. Click Align the ink Cartridges. The HP All-in-One prints an ink cartridge alignment sheet. 5. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK. For more information, see Load an original on the scanner glass. The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge alignment sheet.
4. Click Clean the ink cartridges. 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done. If copy or print quality still seems poor after you clean the ink cartridges, try cleaning the ink cartridge contacts before replacing the affected ink cartridge. HP Printer Utility (Mac OS) 1. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS). 2. Click Clean and follow the onscreen instructions.
Chapter 8 7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 9. Repeat if necessary for the other ink cartridge. 10. Gently close the ink cartridge door and plug the power cord into the back of the device.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Chapter 8 6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 8. Repeat if necessary for the other ink cartridge. 9. Gently close the ink cartridge door and plug the power cord into the back of the device.
To insert an ink cartridge into the ink cartridge protector ▲ Place the n ink cartridge into the n ink cartridge protector at a slight angle and snap it securely into place. To remove the ink cartridge from the ink cartridge protector ▲ Press down on the top of the ink cartridge protector to release the ink cartridge, then gently remove the ink cartridge out of the ink cartridge protector. Clean the device This section provides instructions for keeping the device in top working condition.
Chapter 8 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass.
If you have lines or dust appearing on scanned documents or faxes, clean the mylar strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4.
Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to release the catch. 3. Continue lifting the automatic document feeder cover to the vertical position.
4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep under the glass and damage the device. 6. Insert the plastic strip, hooking the holes in the plastic strip over the tabs.
Chapter 8 • • • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information. Pause Printing is not selected if you are using a computer running Windows. You are not running too many programs when you are performing a task.
The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the device setup For more information, see General troubleshooting tips and resources.
Chapter 8 Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page.
Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings.
Chapter 8 Common poor quality printout problems Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges. HP cannot guarantee the quality of non-HP ink cartridges. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Understand specifications for supported media.
Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Align the ink cartridges Align the ink cartridges. For more information, see Align the ink cartridges. Ink is smearing Check the print settings • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies.
Chapter 8 Clean the ink cartridge The ink cartridges may need to be cleaned. For more information, see, Clean the ink cartridges. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Change print settings.
Printout shows bleeding colors Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges. HP cannot guarantee the quality of non-HP ink cartridges. Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings. Check the media type Some types of media do not accept ink well.
Chapter 8 Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
• • • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full.
Chapter 8 Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information. Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting.
• • • • • • • Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information. Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See Clean the device for more information. Copy is slanted or skewed ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the media.
Chapter 8 Solve scan problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.
Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load originals. ◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. Check the settings ◦ Make sure that the input media size is large enough for the original that you are scanning.
Chapter 8 Error messages appear "Unable to activate TWAIN source" or "An error occurred while acquiring the image" ◦ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software. ◦ Make sure that you have connected the USB Device Cable to the correct port on the back of your computer. ◦ Verify that the correct TWAIN source is selected.
Take steps to improve the scan quality ◦ Use high-quality originals. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load originals. ◦ Adjust the software settings according to how you plan to use the scanned page. ◦ Use or make a carrier sheet to protect your originals. ◦ Clean the scanner glass. See Clean the scanner glass for more information.
Chapter 8 If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed.
• • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 8 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes.
connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 8 • • • • • • Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
• • • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
Chapter 8 After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive faxes while it is initializing after being turned on. Solution: If Fax to PC has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by device memory). Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack.
• • • • • The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company.
Chapter 8 • • Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the device, you must use the keypad on the telephone to send the fax.
• • If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the device from receiving fax calls.
Chapter 8 • • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct.
Chapter 8 The computer cannot receive faxes (Fax to PC) Cause: The HP Digital Imaging monitor is turned off. Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times. Cause: Solution: times. The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.
Check the ink cartridges • Whenever you install a new ink cartridge, the device aligns the ink cartridges automatically. If the alignment fails, check to make sure the cartridges are installed correctly, and start the ink cartridge alignment. For more information, see Align the ink cartridges. • Make sure that all latches and covers are closed properly. Check the computer system • Make sure that your computer is running one of the supported operating systems.
Chapter 8 • • In the Windows device manager, make sure that the USB drivers have not been disabled. If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver. Check the computer system • Make sure that your computer is running one of the supported operating systems.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job. To clear a paper jam in the automatic document feeder 1.
Chapter 8 Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • 146 Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Supplies Order printing supplies online Besides the HP Web site, you may order printing supplies using the following tools: • Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 149
Appendix B Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat.
Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
Appendix B Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the main tray • Remove any originals you might have loaded in the device This section contains the following topics: • Remove the ink cartridges
Appendix B 3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 5. Close the front access door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Device memory 16 MB RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/ Operating system compatibility • Windows 2000, Windows XP Home, Windows XP Professional, Windows XP Professional x64, Windows Vista, Windows Vista x64 NOTE: For Windows 2000 and Windows XP x64, only printer drivers, scanner drivers, and the Toolbox are available. • Mac OS X (10.3.9, 10.4, 10.
Appendix C Print specifications Black print resolution Up to 600 dpi rendered black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi.
• Twain-compliant interface • Resolution: 1200 x 2400 dpi optical, up to 19200 dpi enhanced • Color: 16-bit per RGB color, 48-bit total (from glass); 8-bit per RGB color, 24-bit total (from ADF) • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: 160 • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • RoHS notices (China only) • Noise emission statement for Germany • Notice to users of the U.S.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix D VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Appendix D Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Appendix D Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0831. This regulatory number should not be confused with the marketing name (HP Officejet J4500 All-in-One series) or product number.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix D 168 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. This product qualifies for ENERGY STAR® which is a voluntary program established to encourage the development of energyefficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
Index Symbols/Numerics B (ADF) automatic document feeder clean 110 feeding problems, troubleshoot 110 10 x 15 cm photo paper copy 31 4 x 6 inch photo paper copy 31 Back button 10 backup fax 49 baud rate 58 best copy quality 33 black and white pages copy 30 fax 40 troubleshoot 120 black dots or streaks, troubleshoot copies 125 scan 129 blank pages, troubleshoot copy 123 print 115 scan 129 blocked fax numbers set up 52 borderless printing Mac OS 25 Windows 25 broadcast faxing send 44 buttons, device contro
Index reduce 34 settings 31 specifications 158 speed 33 text, enhance 35 troubleshoot 123 Copy B&W function indicator 10 Copy Color function indicator 10 Copy menu 12 correct port test, fax 132 critical error messages 13 custom-sized media guidelines 18 print on 23 sizes supported 21 customer support electronic 150 Korea 152 phone support 150 warranty 152 cut-off pages, troubleshoot 116 D dark images, troubleshoot copies 124 scans 129 darken copies 35 faxes 46 Declaration of Conformity (DOC) 166 default se
modem and voice mail, shared with (parallel phone systems) 89 modem, shared with (parallel phone systems) 77 monitor dialing 42, 44 paper size 51 parallel phone systems 68 PBX system, set up (parallel phone systems) 74 phone cord connection test, failed 132 phone cord too short 141 phone cord type test, failed 132 photos 45 poll to receive 50 receive 48 receive, troubleshoot 135, 138 redial options 58 reduction 52 reports 60 reprint 50 resolution 46 rings to answer 56 schedule 43 send 40 send to multiple re
Index lines copies, troubleshoot 125 scans, troubleshoot 128, 129 load main tray 23 log, fax print 61 Low ink indicator 10 M Mac OS borderless printing 25 HP Photosmart Studio 14 HP Printer Utility 66 install software 94 print on special, or customsized media 24 print settings 29 sharing device 94, 95 system requirements 157 uninstall software 97 main tray load media 23 media supported 22 maintenance align ink cartridges 102 clean ink cartridges 104 replace ink cartridges 99 manual faxing receive 48 send 4
photos borderless printing 25 edit scans 39 enhance copies 36 fax 45 Photosmart Software send scans to programs 38 Photosmart Studio send scans to programs 38 poll to receive fax 50 ports, specifications 156 power specifications 159 troubleshoot 114 power input, locating 9 power on button 10 print cancel 29 fax logs 61 fax reports 60 faxes 50 self-test report 67 settings 28 slow 115 speed-dial entries 27 troubleshoot 114 print driver settings 28 version 150 warranty 149 print quality troubleshoot 117 print-
Index connection types 11 distinctive ringing 56 distinctive ringing (parallel phone systems) 74 DSL (parallel phone systems) 73 fax 67 fax scenarios 69 fax, with parallel phone systems 68 ISDN line (parallel phone systems) 74 PBX system (parallel phone systems) 74 separate fax line (parallel phone systems) 72 shared phone line (parallel phone systems) 75 test fax 59 voice mail (parallel phone systems) 76 voice mail and computer modem (parallel phone systems) 89 Windows 92 Setup button 10 setup poster 7 sha
cut-off pages, incorrect text or graphics placement 116 device control panel messages 12 fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord connection test failed 132 fax phone cord type test failed 132 fax tests 130 fax wall jack test, failed 131 firewalls 115 ink not filling text or graphics 119 ink smearing 119 installation 142 jams, paper 146 meaningless characters print 118 media not picked up from tray 122 missing lines or dots 121 missing or inc
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