User's Manual

The printer is having problems sending a manual fax
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord
in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia,
Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
●
Make sure the telephone you use to initiate the fax call is connected directly to the printer. To
send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the
printer, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
3 Telephone
●
If you are sending a fax manually from your phone that is connected directly to the printer, you
must use the keypad on the telephone to send the fax. You cannot use the keypad on the printer
control panel.
NOTE: If using a serial-type phone system, connect your phone directly on top of the printer
cable which has a wall plug attached to it.
The printer cannot receive faxes, but can send faxes
●
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings. For more information, see
Change the answer ring
pattern for distinctive ring on page 73.
●
If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot
receive the fax. For information on receiving faxes manually, see
Receive a fax manually
on page 62.
●
If you have a voice mail service at the same phone number you use for fax calls, you must
receive faxes manually, not automatically. This means that you must be available to respond in
person to incoming fax calls. For information on setting up the printer when you have a voice
mail service, see
Case F: Shared voice/fax line with voice mail on page 214. For information on
receiving faxes manually, see
Receive a fax manually on page 62.
●
If you have a computer dial-up modem on the same phone line with the printer, check to make
sure that the software that came with your modem is not set to receive faxes automatically.
Modems that are set up to receive faxes automatically take over the phone line to receive all
incoming faxes, which prevents the printer from receiving fax calls.
128 Chapter 8 Solve a problem ENWW