User's Manual

For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE: HP does not provide telephone support for Linux printing. All support is provided online at
the following web site:
https://launchpad.net/hplip. Click the Ask a question button to begin the
support process.
The HPLIP web site does not provide support for Windows or Mac OS X. If you are using these
operating systems, see
www.hp.com/support.
This section contains the following topics:
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Before you call
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Phone support period
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Telephone support numbers
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After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
●
Model number
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm or moving the
printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see
www.hp.com/support. This website
provides information and utilities that can help you correct many common printer problems.
98 Chapter 8 Solve a problem ENWW