Setup Poster

Problem: The Remove and check print cartridges message appears after you insert

print cartridges.

Action: Remove print cartridges. Make sure you remove all tape from copper

contacts. Close the access door.

Problem: You did not see the screen prompting you to connect the USB cable.

Action: Remove, and then re-insert the HP All-in-One Windows CD. Refer to Section

Problem: The Microsoft Add Hardware screen appears.

Action: Click Cancel . Unplug the USB cable, and then insert the HP All-in-One

Windows CD. Refer to Section A.

Problem: The Device Setup Has Failed To Complete screen appears.

Action: Verify that the control panel overlay is ﬁ rmly attached. Unplug the

HP All-in-One and plug it in again. Check all connections. Make sure the USB cable

is plugged into the computer. Do not plug the USB cable into a keyboard or non-

powered hub. Refer to Section A.

Problem: The Macintosh software does not install.

Action: Make sure the USB cable is plugged into the computer before installing the

software. Do not plug the USB cable into a keyboard or non-powered hub. Refer to

Section A. For network software problems, see the User guide.

Refer to the User Guide for more information. Printed on recycled paper.

Visit www.hp.com/support for assistance.

Troubleshooting

Problem: The paper has jammed.

Action: Turn off the device, and then remove the back door. Gently pull out any

paper. Turn the device on. Load the paper again.

*Q5560-90161*

Q5560-90161

*Q5560-90161*