OFFICEJET 7000 User Guide E809
HP Officejet 7000 (E809) Wide Format printer User Guide
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 6/2009 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................6 Find the device model number...................................................................................................7 Accessibility................................................................................................................................7 Understand the device parts.............................................................
Use device management tools.................................................................................................27 Embedded Web server.......................................................................................................27 To open the embedded Web server.............................................................................28 Embedded Web server pages......................................................................................29 Toolbox (Windows)..................
Contents Solve printing problems............................................................................................................55 The device shuts down unexpectedly.................................................................................55 Device takes a long time to print........................................................................................55 Blank or partial page printed...............................................................................................
Clear jams.................................................................................................................................94 Clear a jam in the device....................................................................................................95 Tips for avoiding jams.........................................................................................................95 Errors (Windows)................................................................................................
Contents Obtain HP telephone support.................................................................................................117 Before you call..................................................................................................................117 Support process...............................................................................................................117 HP support by phone.............................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems.
(continued) Resource Description Location Printer status report • For more information, see Understand the printer status page. Device information: ◦ Product name ◦ ◦ ◦ • • Model number Serial number Firmware version number Number of pages printed from the tray and accessories Printing supply status Print quality diagnostic page Diagnoses issues affecting print quality and helps you decide whether to run any maintenance services to improve the print quality of your printouts.
Chapter 1 The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action.
1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference.
Chapter 1 Back view 1 2 3 4 1 Rear universal serial bus (USB) port 2 Ethernet network port 3 Power input 4 Rear access panel Connection information Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. All features are supported. See Configure the device (Windows) or Configure the device (Mac OS X).
If you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printhead and print quality issues. Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices.
2 Use the device This section contains the following topics: • • • • • • • Select print media Load media Change print settings Print on special and custom-sized media Print borderless Print a Web page (Windows only) Cancel a print job Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.
(continued) through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acidfree for longer lasting documents.
Chapter 2 Recommended papers for photo printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo.
◦ ◦ Media that is heavily textured, embossed, or does not accept ink well Media that is too lightweight or stretches easily Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes aligned according to the graphic.
Chapter 2 Understand supported sizes Media size Standard media sizes U.S. Letter* (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4* (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5* (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5* (148 x 210 mm; 5.8 x 8.3 inches) A6* (105 x 148 mm; 4.13 x 5.83 inches) HV*(101 x 180 mm; 4.0 x 7.
(continued) Media size Index card (127 x 203 mm; 5 x 8 inches) A6 card* (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki+* (100 x 148 mm; 3.9 x 5.8 inches) Photo media 4 x 6* (102 x 152 mm; 4 x 6 inches) 5 x 7* (13 x 18 cm; 5 x 7 inches) 8 x 10* (8 x 10 inches) 10 x 15 tab * (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) 2L (178 x 127 mm; 7.0 x 5.0 inches) B5* (182 x 257 mm; 7.2 x 10.1 inches) 4 x 6 tab* (102 x 152 mm; 4 x 6 inches) 4 x 8 tab* (10 x 20 cm) Cabinet size*(120 x 165 mm; 4.7 x 6.
Chapter 2 (continued) Tray Type Weight Capacity (17 mm or 0.67 inch stacked) Envelopes Cards Output tray 75 to 90 g/m2 Up to 15 sheets (20 to 24 lb bond envelope) (10 mm or 0.39 inch stacked) Up to 200 g/m2 Up to 40 cards (110 lb index) (10 mm or 0.39 inch stacked) All supported media Up to 100 sheets of plain paper (text printing) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation.
(continued) Media (1) Left margin (2) Right margin (3) Top margin * (4) Bottom margin * 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 14.9 mm (0.59 inch) Tabloid Super B A3 A3+ Envelopes * To achieve this margin setting on a computer running Windows, Click the Advanced tab in the printer driver, and select Minimize Margins. Load media This section provides instructions for loading media into the device. Load input tray 1. Lift the output tray. 2.
Chapter 2 4. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray. 5. Pull out the extension on the output tray. Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.
To change default settings for all future jobs (Windows) 1. Click Start, then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. NOTE: If prompted, enter the computer administrator's password. 2. Right-click the printer icon, then click Print Preferences, or Printing Preferences, and then click Features tab. 3. Change the settings that you want, and then click OK. To change settings (Mac OS X) 1. On the File menu, click Page Setup.
Chapter 2 To print on special or custom-sized media (Mac OS X) 1. Load the appropriate media. For more information, see Load media. 2. On the File menu, click Page Setup. NOTE: Some Mac OS X 10.5 applications do not have a Page Setup menu, it is included in the Print menu. 3. Verify that you have selected the HP device. 4. Select the media size. 5. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box.
3. From the application, open the printer driver: a. Click File, and then click Print. b. Click Properties, Setup, or Preferences. 4. Select the print settings shortcut you want to use. 5. Change any other print settings, and then click OK. 6. Print the document. 7. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless. To print a borderless document (Mac OS X) 1. Load the appropriate media. For more information, see Load media. 2.
Chapter 2 To print a Web page 1. Make sure that you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure that the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
3 Configure and manage This information is intended for the administrator or individual who is responsible for managing the device.
Chapter 3 Monitor the device Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • • Printer status information: Click the Information tab, and then click a selection in the left pane. Accumulated ink and media usage: Click the Information tab, and then click Usage Report in the left pane.
(continued) Use this tool... to do the following... • • Toolbox (Windows) • • Network Toolbox (Windows) Perform device maintenance tasks: Click the Device Services tab. Configure network settings: Click the Network Settings tab, and then click Change Settings to launch the Network Toolbox. View and change network settings. From the Toolbox, click the Network Settings tab.
Chapter 3 NOTE: For a list of system requirements for the embedded Web server, see Embedded Web server specifications. Some settings might be restricted by the requirement for a password. You can open and use the embedded Web server without being connected to the Internet; however, some features will not be available. The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit.
You can open the embedded Web server by using these methods: • • • Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123. The IP address and hostname for the device are listed on the status report. For more information, see Understand the network configuration status report.
Chapter 3 This section contains the following topics: • • • Open the Toolbox Toolbox tabs Network Toolbox Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. - Or • Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox. - Or 1. Open the document that you want to print. 2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(continued) Tabs Contents • • Network Settings Align Printheads: Guides you through aligning the printheads. For more information, see Align the printhead. Clean Printheads: Guides you through cleaning the printheads. For more information, see Clean the printhead. Gives information on the network settings. Click Change Settings to open the Network Toolbox and change some network settings. Network Toolbox The Network Toolbox allows you to view and change some network settings.
Chapter 3 This section contains the following topics: • • Open the HP Utility HP Utility Open the HP Utility To open the HP Utility ▲ Click the HP Utility icon in the Dock. NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the box, and then click the HP Utility entry. HP Utility • Supplies Status: Shows the information about currently installed ink cartridges.
If you need to call HP, it is often useful to print the Printer Status page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the trays. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges.
Chapter 3 Understand the network configuration status report The network configuration status report shows the network settings for the device. 1. General Information: Shows information about the current status and connection type of the network, and other information, such as the URL of the embedded Web server and the hardware address of the device. Network Status: This setting can be 'Ready' or 'Offline'.
Configure the device (Windows) You can connect the device directly to a computer, or you can share the device among other users on a network. NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program. Also, you must have administrator privileges to install a printer driver on Windows XP, or Windows Vista.
Chapter 3 1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next. NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver. 2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear. 3. Insert the installation CD into the CD drive. If the CD menu appears, close it. 4.
Choose the installation option for the type of network you have: • • Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers. For more information see Install the device on a network and Install the device software on client computers. This method does not allow you to share the full functionality of the device. Client computers can only print from the device.
Chapter 3 Install the printer driver using Add Printer 1. Click Start, then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Double-click Add Printer, and then click Next. 3. Select Network Printer or Network Printer Server. 4. Click Next. 5. Do one of the following: Type in the network path or queue name of the shared device, and then click Next. Click Have Disk when prompted to select the device model.
Basic requirements for sharing in Mac OS X environment include the following items: • • • The Macintosh computers must be communicating on the network using TCP/IP, and they must have IP addresses. (AppleTalk is not supported.) The device that is being shared must be connected to a built-in USB port on the host Macintosh computer.
Chapter 3 (and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration utility, look for an option to trust computers on the local subnet (sometimes called the “scope“ or “zone“). By trusting all computers on the local subnet, computers and devices in your home can communicate with each other while still being protected from the internet.
Photo card upload • UDP ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220, 9500 HP device status UDP port: 161 Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software.
Chapter 3 9. After the software is installed, connect the device to your computer. 10. Press the Power button to turn the device on. After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete. 11. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
4 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • Work with ink cartridges Print and evaluate a print quality report Troubleshooting tips and resources Solve printing problems Print troubleshooting Print quality troubleshooting Solve paper-feed problems Solve device management problems Solve network problems Troubleshoot installation issues Clear jams Errors (Windows) Work with ink cartridges To ensure the best print quality from the HP Printer, you will need
Chapter 4 • • • • • • Turn off the HP Printer by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Store ink cartridges at room temperature (15-35° C or 59-95° F).
Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the HP Printer, see Order printing supplies online. NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the product for an extended period of time.
Chapter 4 5. Twist the orange cap to snap it off. NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems.
Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics Order printing supplies online Usage information collection The HP cartridges used with this product contain a memory chip that assists in the operation of the product.
Chapter 4 If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the product's usage information: To turn off usage information collection ▲ On the product control panel, press and hold the Resume button and Network button until the ink cartridge lights blink, approximately five seconds, and then release the buttons.
To evaluate the Print Quality Diagnostic Page This section includes the following topics: • • • • • • • • Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns If you see no defects Ink Levels Print and evaluate a print quality report 49
Chapter 4 ▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the streaked bar and make sure it is properly vented. For more information, see Replace the ink cartridges. 3. Reinstall the cartridge and make sure all the cartridges are properly latched. For more information, see Replace the ink cartridges 4. Clean the printhead.
Chapter 4 Regular white streaks in the bars If any of the color bars show regular white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see Align the printhead. 2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more information, see Clean the printhead. 3. Print another Print Quality Diagnostic report.
Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of good Large-Font Type The letters are sharp and clear - the printer is operating correctly. Example of bad Large-Font Type The letters are jagged - align the printer.
Chapter 4 Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check: • • • • Check the paper. Check the print settings.
• • • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). For Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list. See your computer's documentation for more information. Pause Printing is not selected if you are using a computer running Windows.
Chapter 4 Blank or partial page printed Check the ink levels The ink cartridges may be running low on ink. Clean the printhead Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off improperly. NOTE: Turn off the HP Printer by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip.
Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see Load media. Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray.
Chapter 4 Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• • • • • • • Solution 4: Check the printer driver status Solution 5: Wait until the product completes the current operation Solution 6: Remove all cancelled print jobs from the queue Solution 7: Clear the paper jam Solution 8: Make sure the print carriage can move freely Solution 9: Check the connection from the product to your computer Solution 10: Restart the product Solution 1: Turn on the product Solution: Look at the Power light located on the product. If it is not lit, the product is turned off.
Chapter 4 If this did not solve the issue, try the next solution. Solution 5: Wait until the product completes the current operation Solution: If the product is performing another task your print job will be delayed until the product completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the device control panel to see if there are any errors. Cause: The product was busy with another task.
Cause: The print carriage had stalled. If this did not solve the issue, try the next solution. Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 4 Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
Chapter 4 Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer. Cause: The print carriage had stalled. If this did not solve the issue, try the next solution.
The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins.
Chapter 4 Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 3: Load the stack of papers correctly Solution: If the paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of paper from the input tray, and then reload the paper. For more information, see: Load media Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution.
Chapter 4 Solution 2: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: Load media Cause: The product picked up two sheets of paper. Solution 3: Check the ink levels Solution: Cause: The ink cartridges may be running low on ink. Ink levels are too low.
Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • • Colors look wrong For example, green was replaced with blue in your printout. Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined. Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
Chapter 4 If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product.
Chapter 4 After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • Clean the printhead Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink.
Chapter 4 After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • Clean the printhead Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution.
Chapter 4 If this did not solve the issue, try the next solution. Solution 3: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected.
Chapter 4 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution.
• • Solution 3: Print the image in a smaller size Solution 4: Align the printhead Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly.
Chapter 4 Printouts have vertical streaks Vertical Streaks are streaks that are parallel to the direction that the paper moved through the device. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • • Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product.
Chapter 4 Solution 1: Restart the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Solution: find. Check for paper debris in the front of the device. Remove any debris you CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel. Cause: Paper debris may be present, but not detected by the sensor.
Chapter 4 Solution 2: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType icon Cause: OpenType icon The font was a custom size. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.
The product prints slowly Try the following solutions if the product is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting.
Chapter 4 If you receive an error message about the ink cartridges, see Errors (Windows) for more information. This section contains the following topics: • • Clean the printhead Align the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink.
To clean the printhead from the Toolbox (Mac OS X) 1. Click the HP Utility icon in the Dock. NOTE: If HP Utility is not in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the box, and then click the HP Utility entry. 2. Select Clean Printheads and then click Clean. To clean the printhead from the embedded Web server 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2.
Chapter 4 To align the printhead from the embedded Web server 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. Click the Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used.
Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that the paper guides are properly aligned. • Load media into the device only when it is not printing. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
Chapter 4 Check the device IP address • To check the IP address of the device from the control panel, print the network configuration page. For more information, see Understand the network configuration status report. • Ping the device using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.
Problems connecting to a wired network • If the Network light on the device control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met. • Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.
Chapter 4 Make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4.
Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.
Chapter 4 ◦ ◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. Click OK twice to save the settings and close the dialog boxes.
Clear a jam in the device To clear a jam 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel. 2. Check the rear access panel. a. Push the left side of the rear access panel to the right, and then pull the panel towards you. b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you. c.
Chapter 4 • • Make sure the output tray is not overly full. Make sure the media guide are adjusted snugly against the media, but do not crinkle or bend the media.
Printhead problem - The following printhead has a problem Use the following to correct the error: • • Advanced printhead maintenance Supplies Advanced printhead maintenance WARNING! Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.
Chapter 4 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up.
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 4 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8.
Chapter 4 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Ink Alert Choose your error • • • • HP recommends you have a replacement available for when print quality becomes no longer acceptable. The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon. HP recommends you have replacement cartridges available to install when print quality is no longer acceptable.
Chapter 4 Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Ink system failure Use the following to correct the error: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product. If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to www.hp.com/ support.
Use the following to correct the error: • • • Replace the ink cartridges Supplies HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • • • Load media Print on special and custom-sized media Change print settings The cartridge cradle cannot move Please turn device power off.
Chapter 4 The following cartridges are not intended for use in this printer as it is currently configured Use the following to correct the error: • • • Replace the ink cartridges Supplies HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows) 1.
Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Previously used genuine HP cartridge The following cartridges are previously used: The genuine HP ink cartridge was previously used in some other product. Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality.
5 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary.
For more information, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Light description/Light pattern Explanation and recommended action All lights are off. The device is off. • • The Power light is on. Connect the power cable. Press (Power button). The device is ready. No action is required. The Power light blinks. The device is turning on or off, or is processing a print job. No action is required.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The Power light and the Resume light are on. A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the other, from left to right. The printhead is missing or faulty • • The Power light blinks and the ink cartridge lights blink one after the other, from left to right. The printhead is incompatible.
(continued) Light description/Light pattern Explanation and recommended action The Power light is on and one or more of the ink cartridge lights blink. One or more of the ink cartridges are missing. There is a duplicate cartridge installed in the device. • • Install the indicated ink cartridge, and then try to print. Remove and re-insert the ink cartridge a few times if necessary. If the error persists, replace the indicated ink cartridge. Ink level is low and might affect print quality.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The Power light is on, and the Resume light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almost depleted and may results in poor print quality. Replace the existing ink cartridges to avoid poor print quality. To continue printing using the existing ink cartridges, press the (Resume button).
(continued) Light description/Light pattern Explanation and recommended action All lights are on. A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing.
A HP supplies This section provides information on HP supplies for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Supplies Order printing supplies online To order supplies online or create a printable shopping list, open the HP Solution Center desktop icon that was installed by your HP printer software and click the Shopping icon.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. If you are using Windows or Mac OS X, these operating systems are not supported by HPLIP. Please go to the HP web site for additional support and assistance.
Appendix B 3. • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of this material publication.
Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
Appendix B Placing a call Call HP support while you are in front of the computer and the HP device.
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix B Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Appendix C System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition, only printer drivers and the Toolbox are available. • Linux (For more information, see http://www.hp.com/go/linuxprinting).
• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available. • It must be on the same side of a firewall as the device.
D Regulatory information This section contains the following topics: • • • • • • • • • • FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table LED indicator statement Regulatory model number Declaration of conformity Environmental product stewardship program Third-party licenses FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 127
Appendix D LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0803 (HP Officejet 7000 Printer). This regulatory number should not be confused with the marketing name (HP Officejet 7000 Printer Series) or product number.
Declaration of conformity Declaration of conformity 129
Appendix D Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Appendix D qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar.
Third-party licenses Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so,
Appendix D OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ======================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
Appendix D This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ======================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ======================================================== Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.
Index A accessibility mobility 8 support 8 visual 7 acoustic emissions 125 Add Printer installation 38 administrator settings 26 after the support period 120 align printhead 87 B blank pages, troubleshoot print 56 C cancel print job 24 capacity tray 17 cards guidelines 15 sizes supported 16 tray supporting 17 cartridges.
Index expiration dates 33 lights 108 low ink 67 ordering online 114 part numbers 33, 114 recycling 130 replace 45 status 26, 33 supported 123 tips 43 warranty 121 yields 123 ink levels, check 44 input tray loading paper 19 locating 8 installation Add Printer (Windows) 38 hardware installation suggestions 91 software (Mac OS X) 38 software (Windows) 35 software installation suggestions 93 troubleshooting issues 91 Windows network software 36 IP address checking for device 90 J jams clearing 94 paper to avoi
troubleshooting 57 vertical streaks 80 print driver version 117 warranty 121 print quality smeared ink 69 print quality report 48 print settings print quality 68 printer driver settings 20 version 117 warranty 121 Printer Status page print 33 printer status page information on 32 printhead clean 86 printhead, align 87 printheads lights 108 ordering online 114 part numbers 114 warranty 121 printing borderless (Mac OS X) 23 borderless (Windows) 22 cancel 24 settings 20 slow, troubleshoot 85 Web pages 23 probl
Index media not picked up from tray 88 missing or incorrect information 56 multiple pages are picked 89 paper-feed problems 88 power 55 print 55 print quality 69 printer status page 32 skewed pages 89 slow print 55 tips 54 troubleshooting hardware installation suggestions 91 installation issues 91 lights 108 print 57 software installation suggestions 93 solve network problems 90, 93 HP Solution Center 31 installing software 35 network setup 36 printing on special or custom-sized paper 21 printing settings
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