User's Manual

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Model number
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Serial number (located on the back or bottom of the printer)
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Messages that appear when the situation occurs
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Answers to these questions:
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Has this situation happened before?
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Can you re-create it?
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Did you add any new hardware or software to your computer at about the time that this
situation began?
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Did anything else occur prior to this situation (such as a thunderstorm or moving the
printer)?
If you need to call HP, it is often useful to print the printer status report before calling.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website:
www.hp.com/support. Contact your HP dealer or call the
support phone number for your country/region to learn more about support options.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include
animations that guide you through procedures, such as clearing jams.
To open the help topics from the printer control panel, touch “
(Help) from the Home screen.
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
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Printer status report
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Network configuration page
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Print quality report
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Wireless test report
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Web access report
84 Chapter 10 Solve a problem ENWW