User's Manual

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Do not use SETUP cartridges
SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-
SETUP cartridges. For more information, see
Replace the ink cartridges.
Incompatible ink cartridges
The ink cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For
information about how to install new cartridges, see
Replace the ink cartridges.
Problem with Printer Preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge
might be inaccurate.
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead
cleaning procedure from the toolbox might improve it.
Paper too short
The paper loaded is shorter than the minimum requirement. Paper that meets the printer
requirements must be loaded. For more information, see
Recommended papers for printing and Load
paper.
Ink cartridge incorrectly installed
The ink cartridge indicated in the message is not installed correctly.
Make sure all of the ink cartridges are properly installed:
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
4. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge access door.
Problem with SETUP cartridges
There is a problem with the SETUP cartridges and the printer cannot complete ink system
initialization. Please contact
HP support.
172 Appendix C Errors (Windows) ENWW