User's Manual

For information about solving printing problems, see Solve printer problems.
Printer failure
There was a problem with the printer or ink system. Usually, you can resolve such problems by
completing the following steps:
1.
Press
(the Power button) to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3.
Press
(the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see
HP support.
Door open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see
HP support.
Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See
Replace the ink cartridges.
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in this
printer. Replace the Supply Upgrade cartridge. For more information, see
Replace the ink cartridges.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was
purchased. To report suspected fraud, visit HP at
www.hp.com/go/anticounterfeit. To continue using
the cartridge, click Continue.
Use SETUP cartridges
When you first setup the printer, you must install the cartridges that shipped in the box with the
printer. These cartridges are labeled SETUP, and they calibrate your printer before the first print job.
Failure to install the SETUP cartridges during the initial product setup causes an error. If you installed
a set of regular cartridges, remove them and install the SETUP cartridges to complete printer setup.
After printer setup is complete, the printer can use regular cartridges.
if you still receive error messages and the printer cannot complete ink system initialization, contact
HP support. For more information, see
HP support.
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