User's Manual

Unable to scan to email
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The email profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP software. For
more information about the SMTP server settings, see the documentation provided by your
email service provider.
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Email messages are sent to some recipients but not to others when sending to multiple
recipients
The email addresses might not be correct or might not be recognized by the email server. Make
sure that the email addresses for all email recipients have been entered correctly in the HP
software. Check your email Inbox for any delivery notification failure messages from the email
server.
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Sending large email messages
Some email servers have been configured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximum file-size limit, see the
documentation provided by your email service provider. If the email server does have such
a limit, change the maximum email attachment size for the outgoing email profile to a value
smaller than that of the email server.
For online troubleshooting and to learn more about how to solve scan issues. Click here to go
online for more information. At this time, this website might not be available in all languages.
Solve fax problems
This section contains fax setup troubleshooting information for the printer. If the printer is not set up
correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of the printer.
The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed
setting up the printer for faxing.
If the test fails, review the report for information on how to fix any problems found. Learn more
information about running fax test,
click here to go online for more information.
If you are having problems faxing click here for online troubleshooting to resolve the problem.
At this time, this website might not be available in all languages.
For further assistance, visit the HP online support site
www.hp.com/support.
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The fax test failed
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The display always shows Phone Off Hook
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The printer is having problems sending and receiving faxes
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The printer cannot receive faxes, but can send faxes
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The printer cannot send faxes, but can receive faxes
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Fax tones are recorded on my answering machine
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The phone cord that came with my printer is not long enough
98 Chapter 10 Solve a problem ENWW