HP Officejet 6200 series all-in-one User Guide
HP Officejet 6200 series all-in-one User Guide
© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws.
Contents 1 2 3 4 5 6 7 8 User Guide HP all-in-one overview.........................................................................................5 The HP all-in-one at a glance.................................................................................5 Control panel features............................................................................................6 Menu Overview.......................................................................................................
9 10 11 12 13 14 15 2 Print from your computer..................................................................................47 Print from a software application..........................................................................47 Change the print settings......................................................................................48 Stop a print job.....................................................................................................49 Fax setup....................
Contents Setup troubleshooting.........................................................................................120 Operational troubleshooting................................................................................141 Device update.....................................................................................................145 16 Get HP support.................................................................................................
4 HP Officejet 6200 series all-in-one
1 HP all-in-one overview Many HP all-in-one functions can be accessed directly, without turning on your computer. Tasks such as making a copy and sending a fax can be accomplished quickly and easily from your HP all-in-one. This chapter describes the HP all-in-one hardware features, control panel functions, and how to access the HP Image Zone software. Your HP all-in-one might not have all of the features described in this guide.
Chapter 1 (continued) Label Description 11 Power connection 12 Fax port (1-LINE) 13 Phone port (2-EXT) Control panel features The following diagram and related table provide a quick reference to your HP all-inone control panel features. Label Name and Description 1 Menu: Select fax options such as Resolution and Lighter/Darker using the Menu button in the Fax area. 2 Speed Dial: Select a speed dial number. 3 Start Fax Black: Start a black and white fax.
(continued) 13 Start Copy Black: Start a black and white copy job. 14 Start Copy Color: Start a color copy job. 15 Start Scan: Start a scan job and send it to the destination you selected using the Scan To button. 16 On: Turn the HP all-in-one on or off. When the HP all-in-one is off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP all-in-one, turn the device off, and then unplug the power cord.
Chapter 1 Scan To menu The Scan To menu lists scan destinations, including applications installed on your computer. Note Depending on the applications installed on your computer, your Scan To menu might list scan destinations different than the ones shown here. Scan To (USB - Windows) 1. HP Image Zone 2. Microsoft PowerPoint 3. Adobe Photoshop 4. HP Instant Share Scan To (USB - Macintosh) 1. JPEG to HP Gallery 2. Microsoft Word 3. Microsoft PowerPoint 4. HP Instant Share Fax Menu Fax Menu 1. Fax Number 2.
(continued) Setup Menu Use the HP Image Zone to do more with your HP all-inone The HP Image Zone software is installed on your computer when you set up your HP all-in-one. For further information, see the Setup Guide that came with your device. Access to the HP Image Zone software differs by operating system (OS). For example, if you have a PC and are running Windows, the HP Image Zone software entry point is the HP Director. If you have a Macintosh and are running OS X V10.1.
Chapter 1 Button Name and Purpose Scan Picture: Scans a photo, picture, or drawing and displays it in the HP Image Zone. Scan Document: Scans a document that contains text or both text and graphics, and displays it in your selected program. Make Copies: Displays the Copy dialog box for the selected device, from which you can make a printed copy of your image or document. You can select the copy quality, number of copies, color, and size.
Note If you install more than one HP all-in-one, an HP Image Zone icon for each device is displayed in the Dock. For example, if you have an HP scanner and an HP all-in-one installed, two HP Image Zone icons are present in the Dock, one for each device. However, if you installed two of the same kind of device (for example, two HP all-in-ones) only one HP Image Zone icon is displayed in the Dock to represent all devices of that kind.
Chapter 1 (continued) Products Icon Feature and Purpose Make Copies: Use this feature to make a copy in black and white or color. Services Icon Feature and Purpose HP Gallery: Use this feature to display the HP Gallery to view and edit images. HP Image Print: Use this feature to print images from an album using one of several templates available. HP Instant Share: Use this feature to open the HP Instant Share client application software.
To display the HP Image Zone Dock menu ➔ Do one of the following: – – – Set either HP Gallery or iPhoto as your preferred photo manager. Set additional options associated with your preferred photo manager. Customize the list of items displayed in the HP Image Zone Dock menu. Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5) Note Macintosh OS 9 v9.1.5 and later and v9.2.6 and later are supported. Macintosh OS X v10.0 and v10.0.4 are not supported.
Chapter 1 (continued) Device Tasks Icon Purpose Scan Document: Use this feature to scan text and display it in the selected destination text editing software program. Note Availability of this feature varies by country/region. Make Copies: Use this feature to make a copy in black and white or color. Manage and Share Icon Purpose HP Gallery: Use this feature to display the HP Gallery to view and edit images.
2 Find more information A variety of resources, both printed and onscreen, provide information about setting up and using your HP all-in-one. Setup Guide The Setup Guide provides instructions for setting up your HP all-in-one and installing software. Make sure you follow the steps in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or the Troubleshooting chapter in this guide.
Chapter 2 (continued) Onscreen help from your device Onscreen help is available from your device and contains additional information on select topics. Access the onscreen help from the control panel. From the control panel, press the Setup button next to the ? and then press 1. Use the to scroll through the list of available topics. Highlight the appropriate topic and press OK. Readme The Readme file contains the most recent information which might not be found in other publications.
3 Connection information Your HP all-in-one comes equipped with a USB port so you can connect directly to a computer using a USB cable. It also has networking capability which can be accessed by using an external print server (HP JetDirect 175x). The HP JetDirect can be purchased as an accessory for your HP all-in-one and lets you easily share your device through an existing Ethernet network.
Chapter 3 (continued) Description Recommended number of connected computers for best performance Supported software features Setup instructions supported from the control panel of your HP all-in-one. Connect using a USB cable Detailed instructions for connecting a computer to your HP all-in-one using a USB cable are included in the Setup Guide that came with your device.
Note Using the HP JetDirect 175x, you can print and send a scan using Webscan from your computer; you can make copies, send a fax, and print from the control panel of your HP all-in-one. To network connect your HP all-in-one using the HP JetDirect 175x (Windows) 1 Before you follow the steps below: – Uninstall the HP Image Zone software from your computer if your HP all-inone has been connected to a computer with a USB cable and you now want to connect it to a network using an HP JetDirect.
Chapter 3 2 3 4 Connect the HP JetDirect to the USB port on the rear of your HP all-in-one. Do one of the following: – If you are performing an initial installation of your HP all-in-one, make sure you insert the HP all-in-one installation CD into the CD-ROM drive on your computer and run the HP all-in-one setup wizard. The network support software for your computer is installed at this time. When the installation is finished, the HP All-in-One Setup Assistant appears on your computer.
4 Work with photos Your HP all-in-one allows you to transfer, edit, share, and print photos in several different ways. This chapter contains a brief overview of the wide range of options for performing each of these tasks, depending on your preferences and computer setup. More detailed information for each task is available in other chapters within this guide, or in the onscreen HP Image Zone Help. Transfer photos You have several different options for transferring photos.
Chapter 4 A Transfer a photo by scanning a photo on your HP all-in-one directly to your Macintosh using HP Instant Share. B Transfer a photo from your HP digital camera to your Macintosh. Note You can only print photos using the PictBridge camera port on the front of your HP all-in-one. You cannot transfer photos from the camera to your computer using the HP all-in-one PictBridge camera port. Edit photos You have several different options for editing photos.
A Edit a photo on your Macintosh using the HP Image Zone software. B Edit a photo on your Macintosh using the iPhoto software. Share photos You have several different options for sharing photos with friends and family. For more information, see the section below specific to your operating system. Share photos using a Windows PC The graphic below shows one method for sharing photos using a Windows PC. For more information, see the information below the graphic.
Chapter 4 image to the HP Instant Share client application software. From there, you can select a service (such as e-mail) to send the photos through the HP Instant Share service to your friends or family. Print photos You have several different options for printing photos. For more information, see the section below specific to your operating system. Print photos using a Windows PC The graphic below shows several methods for printing photos using a Windows PC.
5 Load originals and load paper This chapter provides instructions for loading originals in the automatic document feeder or on the glass to copy, scan, or fax; choosing the best paper type for your job; loading paper in the input tray; and avoiding paper jams. Load originals You can load an original for a copy, fax, or scan job in the automatic document feeder or on the glass. Originals that are loaded in the automatic document feeder will automatically be fed into the HP all-in-one.
Chapter 5 load it in the automatic document feeder. For more information, see Load an original in the automatic document feeder. Note Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the HP all-in-one. To load an original on the glass 1 Remove all originals from the document feeder tray, and then lift the lid on the HP all-in-one. 2 Place your original face down on the right front corner of the glass.
We do not recommend printing to the following papers: ● Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices). ● Highly textured stock, such as linen. It may not print evenly, and the ink can bleed into these papers. ● Extremely smooth, shiny, or coated papers not specifically designed for your HP all-in-one. They can jam the HP all-in-one or repel the ink. ● Multi-part forms (such as duplicate and triplicate forms). They can wrinkle or get stuck.
Chapter 5 2 3 Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: – Make sure it is free of rips, dust, wrinkles, and curled or bent edges. – Make sure all the paper in the stack is the same size and type. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Note Make sure that the HP all-in-one is idle and silent when you load paper into the input tray.
6 Pull the output tray extender toward you, as far as it will go. Flip the paper catch at the end of the output tray extender to open the extender the rest of the way. Load 10 by 15 cm (4 by 6 inch) photo paper You can load 10 by 15 cm (4 by 6 inch) photo paper into the paper tray of your HP allin-one. For the best results, use a recommended type of 10 by 15 cm (4 by 6 inch) photo paper. For more information, see Recommended papers.
Chapter 5 5 Replace the output tray. Load postcards or Hagaki cards You can load postcards or Hagaki cards into the input tray of your HP all-in-one. For the best results, set the paper type and size before printing or copying. For more information, see the onscreen HP Image Zone Help. To load postcards or Hagaki cards in the input tray 1 Remove the output tray. 2 Remove all paper from the input tray.
Tip For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 4 Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is no higher than the top of the paper-width guide. 5 Replace the output tray. Load other types of paper The following table provides guidelines for loading certain types of paper.
Chapter 5 (continued) Paper Tips card paper into the input tray with the print side down; slide the stack of cards forward until it stops. Labels (for printing from a software application only) Always use letter or A4 label sheets designed for use with HP inkjet devices (such as Avery inkjet labels), and make sure that the labels are not more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP all-in-one, causing subsequent paper jams.
6 Use a PictBridge camera The HP all-in-one supports the PictBridge standard, which lets you connect any PictBridge-compatible digital camera to the camera port and print JPEG photos contained on the memory card in the camera. The photos are printed directly from the digital camera. For more information about printing from your camera, see the documentation that came with your digital camera.
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7 Use the copy features The HP all-in-one allows you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness and color intensity of the copy, and use special features to make high-quality copies of photos, including 10 by 15 cm (4 by 6 inch) borderless copies.
Chapter 7 (continued) Paper type Suggested paper size settings Letter or Letter Borderless A4 or A4 Borderless L-size or L-size Borderless Hagaki cards Hagaki or Hagaki Borderless Transparency films Letter or A4 To set the paper size from the control panel 1 In the Copy area, press Menu until Copy Paper Size appears. 2 Press until the appropriate paper size appears. 3 Press OK to choose the displayed paper size. Set the copy paper type You can set the paper type on your HP all-in-one.
(continued) Paper type Control panel setting HP Premium Paper Premium Inkjet Other inkjet paper Premium Inkjet HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L (Japan only) Premium Photo Increase copy speed or quality The HP all-in-one provides three options
Chapter 7 To set default copy settings from the control panel 1 Make any needed changes to the Copy settings. 2 In the Copy area, press Menu until Set New Defaults appears. 3 Press until Yes appears. 4 Press OK to accept the settings as the new default settings. The settings you specify here are only saved on the HP all-in-one. They do not adjust the settings in the software. You can save your most frequently used settings by using the HP Image Zone software that came with your HP all-in-one.
2 3 Load your letter- or A4-sized originals in the document feeder tray. Place the pages so that the top of the document goes in first. Press Start Copy Black. Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray and change your copy settings for the correct paper type and photo enhancement. You might also want to use the photo print cartridge for superior print quality.
Chapter 7 Note In order to achieve a borderless print without changing the proportions of the original, the HP all-in-one might crop some of the image around the margins. In most cases, this cropping will not be noticeable. To copy a photo onto a full-size page from the control panel Note This feature will not work correctly if the glass and lid backing are not clean. For more information, see Clean the HP all-in-one. 1 Load letter or A4 photo paper in the input tray.
Tip You can also enlarge a small photo to fit within the printable area of a full-size page. In order to do this without changing the proportions of the original or cropping the edges, the HP all-in-one might leave an uneven amount of white space around the edges of the paper. To resize a document from the control panel 1 Make sure you have paper loaded in the input tray. 2 Load your original face down on the right front corner of the glass or face up in the document feeder tray.
Chapter 7 Copy a faded original You can use the Lighter/Darker option to adjust the lightness and darkness of the copies you make. You can also adjust the color intensity to make colors on your copy more vivid or more subtle. 1 2 3 4 Make sure you have paper loaded in the input tray. Load your original face down on the right front corner of the glass or face up in the document feeder tray. If you use the document feeder tray, place the pages so that the top of the document goes in first.
● ● Thin, colored objects or lines contain black sections Horizontal grainy or white bands appear in light- to medium-gray areas Enhance light areas of your copy You can use Photo enhancements to enhance light colors that might otherwise appear white.
Chapter 7 Stop copying ➔ 44 To stop copying, press Cancel on the control panel.
8 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan just about anything: photos, magazine articles, and text documents, as long as you are careful not to scratch the glass on your HP all-in-one. You can use the scanning features of your HP all-in-one to do the following: ● ● ● ● ● Scan text from an article into your word processor and quote it in a report.
Chapter 8 Note The menus shown in this section may vary in content depending on your computer's operating system and which applications you set up as scan destinations in the HP Image Zone. To send a scan to an application 1 Load your original face down in the right front corner of the glass. 2 In the Scan area, press the Scan To button. The Scan To menu appears, listing destinations, including applications, for anything you scan.
9 Print from your computer The HP all-in-one can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows PC or a Macintosh. Make sure you follow the instructions for your operating system in this chapter.
Chapter 9 2 3 4 Select the HP all-in-one in the Chooser (OS 9), Print Center (OS 10.2 or earlier), or Printer Setup Utility (OS 10.3 or later) before you begin printing. From the File menu in your software application, choose Page Setup. The Page Setup dialog box appears, allowing you to specify the paper size, orientation, and scaling. Specify the page attributes: – Choose the paper size. – Select the orientation. – Enter the scaling percentage.
Macintosh users Use the Page Setup and Print dialog boxes to change the settings for your print job. Which dialog box you use depends on which setting you want to change. To change the paper size, orientation, or scaling percentage 1 Select the HP all-in-one in the Chooser (OS 9), Print Center (OS 10.2 or earlier), or Printer Setup Utility (OS 10.3 or later) before you begin printing. 2 From the File menu in your software application, choose Page Setup.
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10 Fax setup After completing all steps in the Setup Guide, use the instructions in this chapter to complete your fax setup. Please keep your Setup Guide for later use. In this chapter, you will learn how to set up your HP all-in-one so that faxing works successfully with equipment and services you might already have on the same phone line as your HP all-in-one. Before you begin setting up your HP all-in-one for faxing, determine which kind of phone system your country/region uses.
Chapter 10 Choose the right fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with your HP all-in-one. This is important because you might need to connect some of your existing office equipment directly to your HP all-inone, and you might also need to change some fax settings before you can fax successfully.
4 5 6 7 Do you receive voice calls at the same phone number you will use for fax calls on your HP all-in-one? ❑ Yes, I receive voice calls. ❑ No. Please continue answering questions. Do you have a PC modem on the same phone line as your HP all-in-one? ❑ Yes, I have a PC modem. ❑ No.
Chapter 10 Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems None Case A: Separate fax line (no voice calls received) Case A: Separate fax line (no voice calls received) (You answered No to all questions.) DSL service (You answered Yes to question 1 only.) PBX or ISDN system You answered Yes to question 2 only.) Distinctive ring service (You answered Yes to question 3 only.
(continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems (You answered Yes to questions 4, 5, and 7 only.) Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up your HP all-in-one as described in this section.
Chapter 10 Case B: Set up your HP all-in-one with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP all-inone. The DSL filter removes the digital signal that can interfere with your HP all-in-one from communicating properly with the phone line. (DSL might be called ADSL in your country/region.
Note Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off.
Chapter 10 Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP all-in-one, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, see The phone cord that came with my HP all-in-one is not long enough for information on extending it. 2 3 Set the HP all-in-one to answer incoming calls automatically.
Back view of the HP all-in-one 1 Telephone wall jack 2 Phone cord supplied in the box with your HP all-in-one connected to the "1-LINE" port 3 Optional phone for the HP all-in-one To set up your HP all-in-one with a shared voice/fax line 1 Using the phone cord supplied in the box with your HP all-in-one, connect one end to your telephone wall jack, then connect the other end to the port labeled "1LINE" on the back of your HP all-in-one.
Chapter 10 4 To answer fax calls manually, press the Auto Answer button until the light is off. Run a fax test. For information, see Test your fax setup. If you pick up the phone before the HP all-in-one and hear fax tones from a sending fax machine, you will need to answer the fax call manually. For information, see Receive a fax manually.
You must be available to respond in person to incoming fax calls, or your HP all-inone cannot receive faxes. For information on receiving faxes manually, see Receive a fax manually. Case G: Fax line shared with PC modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a PC modem connected on this line, set up your HP all-in-one as described in this section.
Chapter 10 is too short, see The phone cord that came with my HP all-in-one is not long enough for information on extending it. 4 If your PC modem software is set to receive faxes to your computer automatically, turn off that setting. Caution If you do not turn off the auto fax receive setting in your PC modem software, your HP all-in-one will not be able to receive faxes. 5 6 7 Set up the HP all-in-one to answer incoming calls automatically. Press the Auto Answer button until the light is on.
Back view of the HP all-in-one 1 Telephone wall jack 2 Phone cord connected to the "2-EXT" port 3 Parallel splitter 4 Telephone 5 Computer with modem 6 Phone cord supplied in the box with your HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one to a computer with one phone port 1 Find the phone cord that connects from the back of your computer (your PC modem) to a telephone wall jack.
Chapter 10 7 8 Now you need to decide how you want the HP all-in-one to answer calls, automatically or manually: – If you set up the HP all-in-one to answer calls automatically, it answers all incoming calls and receives faxes. Your HP all-in-one will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP all-in-one answers the call.
To set up your HP all-in-one to a computer with two phone ports 1 Remove the white plug from the port labeled "2-EXT" on the back of your HP allin-one. 2 Find the phone cord that connects from the back of your computer (your PC modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled "2-EXT" on the back of your HP all-in-one. 3 Connect a phone to the "OUT" port on the back of your PC modem.
Chapter 10 Back view of the HP all-in-one 1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Phone cord supplied in the box with your HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one with a shared voice/fax line with answering machine 1 Remove the white plug from the port labeled "2-EXT" on the back of your HP allin-one.
5 6 7 8 Set up the HP all-in-one to answer incoming calls automatically. Press the Auto Answer button until the light is on. Set your answering machine to answer after four or fewer rings. Change the Rings to Answer setting on your HP all-in-one to six rings. For information on changing this setting, see Set the number of rings before answering. Run a fax test. For information, see Test your fax setup.
Chapter 10 Back view of the HP all-in-one 1 Telephone wall jack 2 Phone cord connected to the "2-EXT" port 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with your HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one to a computer with one phone port 1 Find the phone cord that connects from the back of your computer (your PC modem) to a telephone wall jack.
Note If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with your HP all-in-one. 6 7 (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. If your PC modem software is set to receive faxes to your computer automatically, turn off that setting.
Chapter 10 Back view of the HP all-in-one 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with your HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one to a computer with two phone ports 1 Remove the white plug from the port labeled "2-EXT" on the back of your HP allin-one.
is too short, see The phone cord that came with my HP all-in-one is not long enough for information on extending it. 5 6 (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. If your PC modem software is set to receive faxes to your computer automatically, turn off that setting.
Chapter 10 ● serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) You will also need three additional phone cords. You can purchase a parallel splitter and additional phone cords from an electronics store. If your computer has two phone ports, see Set up your HP all-in-one to a computer with two phone ports.
4 5 is too short, see The phone cord that came with my HP all-in-one is not long enough for information on extending it. Remove the white plug from the port labeled "2-EXT" on the back of your HP allin-one. If your PC modem software is set to receive faxes to your computer automatically, turn off that setting. Caution If you do not turn off the auto fax receive setting in your PC modem software, your HP all-in-one will not be able to receive faxes.
Chapter 10 2 3 4 Find the phone cord that connects from the back of your computer (your PC modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled "2-EXT" on the back of your HP all-in-one. Connect a phone to the "OUT" port on the back of your PC modem.
5 6 User Guide The HP all-in-one displays the status of the test on the control panel display and prints a report. Review the report. – If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. – If the test fails, review the report for more information on how to fix any problems found. After you pick up the fax report from your HP all-in-one, press OK.
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11 Use the fax features You can use your HP all-in-one to send and receive faxes, including color faxes. You can set up speed dials to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution. You should explore the HP Director that came with your HP Image Zone software to take full advantage of all of its features.
Chapter 11 (continued) Equipment/services sharing your fax phone line Recommended answer mode Description you receive only fax calls.) (The Auto Answer light is on.) number of rings, see Set the number of rings before answering. A shared voice and fax phone line and no answering machine. Manual The HP all-in-one will not automatically answer calls. You must receive all faxes manually by pressing Start Fax Black or Start Fax Color.
Set the answer mode The answer mode determines whether your HP all-in-one answers incoming calls or not. If you set up the HP all-in-one to answer faxes automatically (the Auto Answer light is on), it answers all incoming calls and receives faxes. If you set up the HP all-inone to answer faxes manually (the Auto Answer light is off), you must be available to respond in person to the incoming fax call, or your HP all-in-one will not receive faxes.
Chapter 11 Did you know that you can send a fax from your computer by using the HP Director that came with your HP Image Zone software? You can also create and attach a computer-generated cover page to send with your fax. It's easy. For more information, see the onscreen HP Image Zone Help that came with your HP Image Zone software. Enable fax confirmation If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes.
The phone line will go silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete. Send a fax using redial You can use redial to send a fax to the last fax number dialed from the control panel. 1 2 3 Load your originals face up in the document feeder tray with the top of the page on the left. Press Redial/Pause. The last number dialed appears in the control panel display.
Chapter 11 The HP all-in-one sends the fax at the scheduled time and the scheduled time appears on the control panel display. Cancel a scheduled fax You can cancel a scheduled fax or one that is currently in progress. After you schedule a fax, the scheduled time appears on the control panel display. ➔ After the scheduled time appears on the control panel display, press Cancel, and then press 1. The scheduled fax is cancelled.
4 5 After you hear the dial tone, enter the number by using the keypad on the control panel. Follow any prompts that might occur. Your fax is sent when the receiving fax machine answers. Receive a fax Your HP all-in-one can receive faxes automatically or manually, depending on the answer mode that you set. If the light next to the Auto Answer button is on, your HP all-in-one automatically answers incoming calls and receive faxes. If the light is off, you need to receive faxes manually.
Chapter 11 You can receive faxes manually from a phone that is: ● ● 1 2 3 4 Directly connected to the HP all-in-one (on the "2-EXT" port) On the same phone line, but is not connected to the HP all-in-one Make sure the HP all-in-one is turned on and you have paper loaded in the input tray. Remove any originals from the document feeder tray. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP all-in-one answers.
Note If you press Start Fax Color but the sender sent the fax in black and white, the HP all-in-one prints the fax in black and white. Set the date and time You can set the date and time from the control panel. When a fax is transmitted, the current date and time are printed along with the fax header. The date and time format is based on the language and country/region setting. Note If your HP all-in-one loses power, you will need to reset the date and time. 1 2 3 4 5 Press Setup.
Chapter 11 You can also enter symbols from the keypad when you dial a fax or phone number. When the HP all-in-one dials the number, it will interpret the symbol and respond accordingly. For example, if you enter a dash in the fax number, the HP all-in-one will pause before dialing the remainder of the number. A pause is useful if you need to access an outside line before dialing the fax number.
Note If you need printed confirmation each time a fax is sent, follow these instructions before sending any faxes and select Send Only. 1 2 3 4 Press Setup. Press 2, and then press 1. This selects Print Report and then selects Fax Report Setup. Press to scroll through the following report types: – Every Error: prints whenever there is any kind of fax error (default). – Send Error: prints whenever there is a transmission error. – Receive Error: prints whenever there is a receiving error.
Chapter 11 2 3 4 Press 3, and then press 1. This selects Speed Dial Setup and then selects Individual Speed Dial. The first unassigned speed-dial entry appears on the control panel display. Press OK to select the displayed speed-dial entry. You can also press or to select a another empty entry, and then press OK. Enter the fax number to assign to that entry, and then press OK. You can enter up to 49 digits. Tip To enter a pause in the fax number, press Redial/Pause.
4 5 6 7 8 9 When the current fax number appears, press to erase it. Enter the new fax number. Press OK to save the new number. Enter the new name. For more information on using entering text, see Enter text and symbols. Press OK. Press 1 to update another speed-dial entry, or press 2 when you are finished. Delete speed-dial entries You can delete an individual or group speed-dial entry.
Chapter 11 3 4 5 In the Fax area, press Menu until Fax Resolution appears. Press to select a resolution setting. Press Start Fax Black. Note If you press Start Fax Color, the fax will be sent using the Fine setting. Your fax is sent with the Fax Resolution setting you selected. If you want to send all faxes with this setting, change it to the default. For more information, see Set new default settings.
Note If an incorrect paper size is loaded in the input tray when a fax is received, the fax does not print and an error message appears on the control panel display. Load letter, A4, or legal paper, and then press OK to print the fax. 1 2 3 Press Setup. Press 4, and then press 4 again. This selects Basic Fax Setup and then selects Fax Paper Size. Press to select an option, and then press OK. Set tone or pulse dialing You can set the dial mode for your HP all-in-one to either tone dialing or pulse dialing.
Chapter 11 To forward faxes from the control panel 1 Press Setup. 2 Press 4, and then press 7. This selects Basic Fax Setup and then selects Fax Forwarding Black Only. 3 Press until On appears, and then press OK. 4 At the prompt, enter the number of the fax machine that will receive the forwarded faxes. 5 Press OK. Fax Forwarding appears on the control panel display. Cancel fax forwarding You can cancel your fax forwarding setup from the control panel.
Redial a busy or unanswered number automatically You can set your HP all-in-one to redial a busy or an unanswered number automatically. The default setting for Busy Redial is Redial. The default setting for No Answer Redial is No Redial. 1 2 3 4 Press Setup. Do one of the following: – To change the Busy Redial setting, press 5, and then press 2. This selects Advanced Fax Setup and then selects Busy Redial. – To change the No Answer Redial setting press 5, and then press 3.
Chapter 11 Note If Backup Fax Reception is On and there is an error condition, the HP all-inone stores the faxes it receives in memory as "unprinted." All unprinted faxes remain in memory until they are printed or deleted. When the memory becomes full of unprinted faxes, the HP all-in-one will not receive any more fax calls until the unprinted faxes are printed or deleted from memory. For information on printing or deleting faxes from memory, see Reprint or delete the faxes in memory.
● ● Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium or Slow. The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) To set the fax speed from the control panel 1 Press Setup. 2 Press 5, and then press 7.
Chapter 11 Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your HP all-in-one by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: ● ● Dial a special access code along with the fax number, or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
12 Use HP Instant Share HP Instant Share makes it easy to share photos with family and friends. Just scan a photo, select a destination for your photo, and then send the photo on its way. You can even upload your photos to an online photo album or an online photo finishing service. Availability of services varies by country/region. With HP Instant Share E-mail, family and friends always get photos they can view: no more large downloads or images that are too big to open.
Chapter 12 Send images using your HP all-in-one Images can be photos or scanned documents. Either can be shared with friends and relatives using your HP all-in-one and HP Instant Share. Share a scanned image by pressing Scan To on the control panel. To use Scan To, place an image face down on the glass, select a destination to which you want to send the image, and start the scan. Note For more information on scanning an image, see Use the scan features.
b c d 6 Use the - button to remove photos, or the + button to add photos to the window. Click Continue and follow the onscreen instructions. From the HP Instant Share services list, select the service you want to use to send your scanned image. Follow the onscreen instructions. From the HP Instant Share E-mail service, you can: – Send an e-mail message with thumbnail images of your photos which can be viewed, printed, and saved over the Web. – Open and maintain an e-mail address book.
Chapter 12 Note Use the HP Image Zone image editing tools to edit your images and achieve the results you want. For more information, see the onscreen HP Image Zone Help. 3 4 Click the HP Instant Share tab. The HP Instant Share tab appears in the HP Image Zone window. From either the Control or Work areas of the HP Instant Share tab, click the link or icon of the service you want to use to send your scanned image.
Note For more information on using the HP Instant Share client application software, see the onscreen HP Image Zone Help. 5 6 7 8 9 Make sure the images you want to share display in the HP Instant Share window. Click Continue and follow the onscreen instructions. From the HP Instant Share services list, select the service you want to use to send your scanned image. Follow the onscreen instructions.
Chapter 12 102 HP Officejet 6200 series all-in-one
13 Order supplies You can order recommended types of HP paper and print cartridges online from the HP website. Order paper, transparency film, or other media To order media such as HP Premium Paper, HP Premium Plus Photo Paper, HP Premium Inkjet Transparency Film, or HP Iron-On Transfer, go to www.hp.com. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 13 this guide. For a list of current ordering numbers, go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Country/region Number for ordering Asia Pacific (except for Japan) 65 272 5300 Australia 131047 Europe +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) 104 New Zealand 0800 441 147 South Africa +27 (0)11 8061030 U.S.
14 Maintain your HP all-in-one The HP all-in-one requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP all-in-one in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 14 2 Raise the lid, as if you were loading an original on the glass. 3 Lift the automatic document feeder mechanism. There is a glass strip under the automatic document feeder.
4 Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Warning Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; they can damage it. Do not place or spray liquid directly on the glass; the liquid might seep under the glass and damage the device. 5 6 Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. Close the lid.
Chapter 14 Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges. 1 2 3 Load letter, A4, or legal unused plain white paper into the input tray. Press Setup. Press 2, then press 5. This selects Print Report and then selects Self-Test Report.
Work with print cartridges To ensure the best print quality from your HP all-in-one, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges. Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
Chapter 14 cartridges when you see faded text or if you experience print quality issues related to the print cartridges. Tip You can also use these instructions to replace the black print cartridge with a photo print cartridge for printing high-quality color photos. To find out the reorder number for all the print cartridges that your HP all-in-one supports, see Order print cartridges. To order print cartridges for your HP all-in-one, go to www.hp.com.
4 5 6 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges Pull the print cartridge toward you out of its slot. If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector. For more information, see Use the print cartridge protector. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge.
Chapter 14 7 Slide the new print cartridge forward into the empty slot. Push the print cartridge forward until it clicks into place. If the print cartridge you are installing has a white triangle on its label, slide the print cartridge into the slot on the left. The label for the slot is green with a solid white triangle. If the print cartridge you are installing has a white square or a white pentagon on its label, slide the print cartridge into the slot on the right.
When you want to print regular text documents, swap the black print cartridge back in. Use a print cartridge protector to keep your print cartridge secure when it is not being used. ● ● ● For more information on purchasing a photo print cartridge, see Order print cartridges. For more information on replacing print cartridges, see Replace the print cartridges. For more information on using the print cartridge protector, see Use the print cartridge protector.
Chapter 14 Align the print cartridges The HP all-in-one prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the HP Image Zone software on your computer. Aligning the print cartridges ensures high-quality output. Note If you remove and reinstall the same print cartridge, the HP all-in-one will not prompt you to align the print cartridges.
Clean the print cartridges Use this feature when the self-test report shows streaking or white lines through any of the lines of color. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the control panel 1 Load letter or A4 unused plain white paper into the input tray. 2 Press Setup. 3 Press 6, then press 1. This selects Tools and then selects Clean Print Cartridge.
Chapter 14 3 Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. Note Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP all-in-one for more than 30 minutes. 4 5 6 7 Inspect the print cartridge contacts for ink and debris buildup. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
Make sure you have the following materials available: ● ● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Warning Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Chapter 14 Change the device settings You can change the scroll speed and prompt delay time settings on your HP all-in-one so that it behaves according to your preference. You can also restore the device settings to what they were when you purchased your device. This will erase any new defaults you have set. Set the scroll speed The Scroll Speed option lets you control the rate that text messages scroll from right to left in the control panel display. For example, if the message is "Pass.
15 Troubleshooting information This chapter contains troubleshooting information for the HP all-in-one. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen HP Image Zone Help. Many issues are caused when the HP all-in-one is connected to the computer using a USB cable before the HP all-in-one software is installed on the computer.
Chapter 15 – 2 3 4 HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP all-in-one with a computer and contains additional troubleshooting information not covered in the User Guide. – Readme file: The Readme file contains information on possible installation problems and system requirements. For more information, see View the Readme file. If you are unable to solve the problem using the information in the documentation, visit www.hp.
I connected the USB cable, but I am having problems using the HP all-in-one with my computer Solution You must first install the software that came with your HP all-in-one before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. Once you have installed the software, connecting your computer to your HP all-inone with a USB cable is straightforward.
Chapter 15 Solution This might mean the control panel overlay is not attached, or it is attached incorrectly. Make sure to align the overlay over the buttons on the top of the HP all-in-one and snap it firmly into place. The control panel display shows the wrong language Solution Usually, you set the language and country/region when you first set up the HP all-in-one. However, you can change these settings at any time by using the following procedure: 1 Press Setup. 2 Press 7, and then press 1.
3 4 5 6 A list of languages appears. You can scroll through the list of languages by pressing the and arrows. When your language is highlighted, press OK. When prompted, press 1 for Yes or 2 for No. The countries/regions for the selected language appear. Press or to scroll through the list. Use the keypad to enter the two-digit number for the appropriate country/ region. When prompted, press 1 for Yes or 2 for No.
Chapter 15 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place. Cause The contacts on the print cartridge are not touching the contacts in the print carriage. Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause The print cartridge or sensor is defective.
● ● ● ● ● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information. Check the connection from your HP all-in-one to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP all-in-one. Make sure the other end of the USB cable is plugged into a USB port on your computer.
Chapter 15 During a normal installation of the HP all-in-one software, the following events occur: 1 2 3 4 5 6 7 8 The HP all-in-one software CD-ROM runs automatically. The software installs. Files are copied to your hard drive. You are requested to connect the HP all-in-one to your computer. A green OK and check mark appear on an installation wizard screen. You are requested to restart your computer. The Fax Setup wizard runs. The registration process runs.
3 4 5 6 Click Retry to retry the plug and play setup. If this does not work, continue to the next step. Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub. – Verify that the USB cable is 3 meters or less in length. – If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
Chapter 15 provided in the HP all-in-one program group. For more information, see Uninstall and reinstall the software. The fax wizard does not start Solution Launch the fax wizard as follows: 1 Start the HP Director. For more information, see the onscreen HP Image Zone Help that came with your software. 2 Click the Settings menu, select Fax Settings and Setup, then select Fax Setup Wizard.
To uninstall from a Windows computer, method 1 1 Disconnect your HP all-in-one from your computer. Do not connect the HP all-inone to your computer until after you have reinstalled the software. 2 On the Windows taskbar, click Start, Start Programs or All Programs (XP), Hewlett-Packard, HP Officejet 6200 series all-in-one, uninstall software. 3 Follow the onscreen instructions. 4 If you are asked whether you would like to remove shared files, click No.
Chapter 15 To uninstall from a Windows computer, method 3 Note This is an alternate method if Uninstall Software is not available in the Windows Start menu. 1 2 3 4 Run the HP Officejet 6200 series all-in-one software Setup program. Select Uninstall and follow the onscreen directions. Disconnect your HP all-in-one from your computer. Restart your computer. Note It is important that you disconnect your HP all-in-one before restarting your computer.
To test your fax setup 1 Press Setup. 2 Press 6, and then press 5. This displays the Tools menu and then selects Run Fax Test. The HP all-in-one displays the status of the test on the control panel display and prints a report. 3 Review the report. – If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.
Chapter 15 The fax connected to active telephone wall jack test failed Solution ● Check the connection between the telephone wall jack and the HP all-in-one to make sure the phone cord is secure. ● Make sure you use the phone cord that came with your HP all-in-one. If you do not use the supplied phone cord to connect from the telephone wall jack to your HP all-in-one, you may not be able to send or receive faxes. After you plug in the phone cord that came with your HP all-in-one, run the fax test again.
Solution ● Make sure you connect your HP all-in-one to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP all-in-one to an analog phone line and try sending or receiving a fax.
Chapter 15 ● ● ● ● ● Make sure you have correctly connected the HP all-in-one to the telephone wall jack. Using the phone cord supplied in the box with your HP all-in-one, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP all-in-one. For more information on setting up your HP all-in-one for faxing, see Fax setup. If you are using a phone splitter, this can cause faxing problems.
1 Telephone wall jack 2 Phone cord supplied in the box with your HP all-in-one This special 2-wire cord is different from the more common 4-wire phone cords you might already have in your home or office. Check the end of the cord and compare it to the two types of cords shown below. ● ● ● ● User Guide If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the port labeled "1-LINE" on the back of your HP all-in-one.
Chapter 15 ● ● ● communicate properly with the phone line. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly. For information, see Case B: Set up your HP all-in-one with DSL. Make sure your HP all-in-one is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
● 1 Telephone wall jack 2 Phone cord supplied in the box with your HP all-in-one 3 Telephone If you are sending a fax manually from your phone that is connected directly to the HP all-in-one, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP all-in-one.
Chapter 15 ● If you have an answering machine on the same phone line with your HP allin-one, you might have one of the following problems: – Your answering machine might not be set up properly with your HP all-inone. – Your outgoing message might be too long or too loud to allow the HP allin-one to detect fax tones, and the calling fax machine might disconnect.
● at a time and receiving a fax each time, until you identify which equipment is causing the problem. If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP all-in-one is set to match. For example, if the telephone company has assigned your fax number a double ring pattern, make sure Double Rings is selected as the Answer Ring Pattern setting.
Chapter 15 Solution Note This possible solution applies only in the countries/regions that receive a 2wire phone cord in the box with the HP all-in-one, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
1 Telephone wall jack 2 Coupler 3 Phone cord supplied in the box with the HP all-in-one I am having problems faxing over the Internet Solution Check the following: ● ● ● The FoIP service might not work properly when the HP all-in-one is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium.
Chapter 15 HP Image Zone Help from the Help menu, and then choose 6200 series Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP allin-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.
Solution 1 Lift the cover of the automatic document feeder. 2 Gently pull the paper out of the rollers. Warning If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the automatic document feeder. If you do not remove all the pieces of paper from the HP all-in-one, more paper jams are likely to occur. 3 Close the cover of the automatic document feeder.
Chapter 15 2 3 4 5 1 Rollers 2 Separator pad Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. Use the damp cloth to wipe any residue off the rollers or separator pad. If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. Close the cover of the automatic document feeder.
Solution If you try to use the HP Image Zone software, you will find that the scan picture feature displays an error message indicating that the HP all-in-one is disconnected. ➔ Close out of the error message and use Webscan to perform a scan. For more information on Webscan, see Use Webscan.
Chapter 15 Device update (Windows) Use one of the following to retrieve an update for your device: ● ● Use your Web browser to download an update for your HP all-in-one from www.hp.com/support. The file will be a self-extracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer. Use the Software Update utility to automatically search the HP support website for device updates at predetermined intervals.
16 Get HP support Hewlett-Packard provides Internet and phone support for your HP all-in-one. This chapter provides information on how to get support from the Internet, contact HP customer support, access your serial number and service ID, call in North America during warranty, call HP Japan customer support, call HP Korea customer support, call elsewhere in the world, call Australia post-warranty, and prepare your HP all-in-one for shipment.
Chapter 16 Note If your HP all-in-one is not turning on, you can view the serial number by looking at the sticker on the rear side. The serial number is the 10-character code in the upper left corner of the sticker. To access your serial number and service ID 1 2 3 4 5 Press and hold OK. While holding OK, press 4. This displays the Information Menu. Press until Model Number appears and then press OK. This displays the service ID. Write down the complete service ID.
(continued) Country/Region HP technical support Country/Region HP technical support Belgium (French) +32 070 300 004 Netherlands (0.10 Euro/ min.
Chapter 16 (continued) Country/Region HP technical support Country/Region HP technical support Greece (Cyprus to Athens toll free) 800 9 2649 Sri Lanka fax to: +65-6275-6707 Greece, inside country/ region 801 11 22 55 47 Sweden +46 (0)77 120 4765 Greece, international +30 210 6073603 Switzerland 3 +41 0848 672 672 Guatemala 1800-999-5105 Taiwan +886 (2) 8722-8000, 0800 010 055 Hong Kong SAR +(852) 2802 4098 Thailand 0-2353-9000 Hungary +36 1 382 1111 Trinidad & Tobago 1-800-711-28
Call HP Korea customer support Call HP Japan customer support TEL : 0570-000-511 03-3335-9800 FAX : 03-3335-8338 9:00 17:00 10:00 17:00 1/1 3 FAX User Guide 151
Chapter 16 HP Quick Exchange Service (Japan) HP Quick Exchange Service 0570-000511 :03-3335-9800 : 9:00 10:00 5:00 1 1 3 5:00 : Prepare your HP all-in-one for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP all-in-one in for service, remove the print cartridges and pack the HP all-in-one in the original packing materials to avoid further damage.
Note Make sure the scanner has returned to its parked position before turning off the HP all-in-one. 6 7 Press the On button to turn off the HP all-in-one. Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the power cord with the HP all-in-one. Warning The replacement HP all-in-one will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP all-in-one arrives.
Chapter 16 11 12 If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. Include the following items in the box: – – – 154 A complete description of symptoms for service personnel (samples of print quality problems are helpful).
17 Warranty information Your HP all-in-one comes with a limited warranty that is described in this section. Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided. This chapter provides information on duration of your HP all-in-one limited warranty, warranty service, warranty upgrades, returning you HP all-in-one for service, and contains the HewlettPackard limited global warranty statement.
Chapter 17 Hewlett-Packard limited global warranty statement The following information specifies the HP limited global warranty. Extent of limited warranty Hewlett-Packard ("HP") warrants to the end-user customer ("Customer") that each HP Officejet 6200 series all-in-one product ("Product"), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration, which begins on the date of purchase by the Customer.
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Local law This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country/region to country/region elsewhere in the world.
Chapter 17 (continued) Hewlett-Packard GmbH Hewlett-Packard Ges.m.b.H. Herrenberger Straße 110-140 Lieblgasse 1 D-71034 Böblingen A-1222 Wien España Suomi Hewlett-Packard Española S.A. Hewlett-Packard Oy Carretera Nacional VI Piispankalliontie 17 km 16.500 FIN-02200 Espoo 28230 Las Rozas E-Madrid 158 Greece Sverige Hewlett-Packard Hellas Hewlett-Packard Sverige AB 265, Mesogion Avenue Skalholtsgatan 15451 N.
18 Technical information The technical specifications and international regulatory information for your HP all-in-one are provided in this section. System requirements Software system requirements are located in the Readme file. For information on viewing the Readme file, see View the Readme file. Paper specifications This section contains information about paper-tray capacities, paper sizes, and print margin specifications.
Chapter 18 (continued) Type Size Legal: 216 by 356 mm (8.5 by 14 inches) Envelopes U.S. #10: 105 by 241 mm (4.125 by 9.5 inches) U.S. #9: 98 by 225 mm (3.9 by 8.9 inches) A2: 111 by 146 mm (4.4 by 5.8 inches) DL: 110 by 220 mm (4.3 by 8.7 inches) C6: 114 by 162 mm (4.5 by 6.4 inches) Transparency film Letter: 216 by 279 mm (8.5 by 11 inches) A4: 210 by 297 mm Photo paper 102 by 152 mm (4 by 6 inches) 10 by 15 cm 127 by 178 mm (5 by 7 inches) Letter: 216 by 280 mm (8.
● ● ● ● Method: drop-on-demand thermal inkjet Language: HP PCL Level 3, PCL3 GUI or PCL 10 Up to 23 copies per minute black; 18 copies per minute color (varies by model) Print speeds vary according to the complexity of the document Mode Resolution (dpi) Maximum dpi up to 4800 by 1200 optimized dpi using 1200 rendered dpi Best up to 1200 by 1200 Normal up to 600 by 600 Fast Draft up to 300 by 300 Copy specifications ● ● ● ● ● ● Digital image processing Up to 99 copies from original (varies by mo
Chapter 18 (continued) Color Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) 200 by 200 200 by 200 200 by 200 200 by 200 Scan specifications ● ● ● ● ● ● ● Image editor included Integrated OCR software automatically converts scanned text to editable text Scan speeds vary according to the complexity of the document Twain-compliant interface Resolution: 1200 by 2400 ppi optical, up to 19,200 dpi enhanced Color: 16-bit per RGB color, 48-bit total Maximum scan size from glass: 216 by 297 mm (8.
Ozone production This product generates no appreciable ozone gas (O3). Energy consumption Energy usage drops significantly while in ENERGY STAR® mode, which saves natural resources, and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
Chapter 18 Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0402. This regulatory number should not be confused with the marketing name (HP Officejet 6200 series all-in-one) or product number (Q5800A). Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68.
Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 18 registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Notice to users in Japan (VCCI-2) Notice to users in Korea Declaration of conformity This section contains the HP Officejet 6200 series all-in-one Declaration of conformity, and information about it for the Euopean Economic Area. Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 18 HP Officejet 6200 series all-in-one Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 16399 West Bernardo Drive San Diego CA 92127, USA declares, that the product Regulatory Model Number: Product Name: Model Number(s): SDGOB-0402 OfficeJet 6200 Series (Q5800A, Q5802A, Q5810A) OJ 6210 (Q5801A/B), OJ 6213 (Q5808C), OJ 6210xi (Q5802A), OJ 6210v (Q5803A), OJ 6200 (Q5804A/B), OJ 620
Index Symbols/Numerics 10 by 15 cm photo paper copy 35 load 29 specifications 159 2-wire phone cord 134, 140 4 by 6 inch photo paper copy 35 4 by 6 inch photo paper, load 29 4-wire phone cord 134, 140 A A4 paper, load 27 ADSL line.
E enter text 85 envelopes load 30 specifications 159 environment Environmental product stewardship program 162 inkjet supplies recycling 163 environmental specifications 162 error correction mode (ECM) 94 error reports, fax 86 F factory defaults, restore 118 fast copy quality 37 fax answer call 83 answer mode, set 77, 79 answer ring pattern 92 answering machine 65, 67, 137, 139 auto answer, set 79 backup fax reception 93 cancel 96 contrast 90 date and time 85 defaults 90 delete 95 distinctive ringing 57, 77
Index load 31 specifications 159 left arrow 6 legal paper copy 35 load 27 specifications 159 letter paper copy 36 load 27 specifications 159 lid backing, clean 107 lighten copies 42 faxes 90 line condition test, fax 132 load 10 by 15 cm photo paper 29 4 by 6 inch photo paper 29 A4 paper 27 envelopes 30 full-size paper 27 greeting cards 31 Hagaki cards 30 iron-on transfers 31 labels 31 legal paper 27 letter paper 27 original 25 postcards 30 transparencies 31 M maintenance align print cartridges 114 clean ext
R readme file, view 120 receive faxes forwarding 91 manually 83 polling 84 recycling 163 redial fax 81, 93 redial/pause 7 reduce faxes to fit 93 reduce/enlarge 7 reduce/enlarge copies custom size 41 resize to fit letter 41 resize to fit letter or A4 40 regulatory notices Canadian statement 165 declaration of conformity (European Economic Area) 167 declaration of conformity (U.S.
Index copy 44 fax 92, 96 print job 49 scan 46 scheduled fax 82 subscriber identification code 85 support before you call 119 resources 119 symbols, enter 85 system requirements 159 T technical information copy specifications 161 environmental specifications 162 fax specifications 161 paper sizes 159 paper specifications 159 paper-tray capacities 159 physical specifications 162 power specifications 162 print margin specifications 160 print specifications 160 scan specifications 162 system requirements 159 we
Printed on at least 50% total recycled fiber with at least 10% post-consumer paper © 2004 Hewlett-Packard Development Company, L.P. Electronic Edition www.hp.
