Reference Guide

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75
warranty information
hp officejet 6100 series
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): 90 Days
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service
office or an HP Customer Support Center for basic troubleshooting first. See
hp customer support on page 69 for steps to take before calling Customer
Support.
If a customer unit needs a minor part replacement and these parts can normally
be replaced by the customer, the customer-replaceable components may be
serviced through expedited part shipment. In this event, HP will prepay shipping
charges, duty and taxes; provide telephone assistance on replacement of the
component; and pay shipping charges, duty, and taxes for any part that HP asks
to be returned.
The HP Customer Support Center may direct customers to designated
authorized service providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the
pack must be purchased within the first 180 days of product purchase. This
program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain
Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M.
(MST) on Saturdays. If during your technical support call it is determined that
you need a replacement product, then HP will ship you this product next
business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following
HP website:
http://www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See call
elsewhere in the world on page 70 for a list of international Customer Support
numbers.