User's Manual

7-4
HP FIRST
Faxback
(24-Hour automated
faxback support
service)
[phone]
Press 1 for faxed tips
or
[phone]
Detailed product
support information
on common
software
applications and
troubleshooting tips
(all sent by fax).
24 hours per day
7 days per week
HP Bulletin
Board Service
(Real-time access
over modem)
[phone] Electronic download
of HP product
information,
troubleshooting
hints and updated HP
printer driver
information.
24 hours per day
7 days per week
HP Customer
Support Center
[phone] Technical assistance
with setup and
operation. Repair
information and
exchange program
information.
6:00 am - 10:00 pm
MST Mon-Fri
9:00 am - 4:00 pm
MST Sat
Post Warranty
Information
(Fee-based support)
[phone]
($2.50* per minute
U.S. charges start
only when you
connect with a
support technician)
or
[phone]
($25.00* fee per call
U.S. Visa, or
MasterCard)
* Prices subject to
change without
notice
Post-warranty
assistance on
product questions
and the most
common software
applications.
6:00 am - 10:00 pm
MST Mon-Fri
9:00 am - 4:00 pm
MST Sat
HP OfficeJet
Software by Mail
(888) HP DISKS Order floppy disks if
you don’t have a CD-
ROM. Obtain future
software updates.
8:00 am - 5:00 pm
EST Mon-Fri
HP Direct
Ordering
User’s Guides
[phone]
[phone]
Customer-orderable
supplies and
accessories, and
some documents.
6:00 am - 5:00 pm
PST Mon-Fri
HP North
American
Response Center
[phone] HP service contract
information.
24 hours per day
7 days per week
Organization
Telephone
Number
Support
Provided
Hours of
Operation