HP Officejet 5600 All-in-One series User Guide
HP Officejet 5600 All-in-One series User Guide
– – – © Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. ● ● Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Contents 1 HP All-in-One overview........................................................................................3 The HP All-in-One at a glance ...............................................................................3 Control panel features ...........................................................................................4 Menu overview ......................................................................................................5 Text and symbols ..........................
11 Troubleshooting information.............................................................................89 View the Readme file ...........................................................................................90 Setup troubleshooting ..........................................................................................90 Operational troubleshooting ...............................................................................110 Device update ...............................................
1 HP All-in-One overview Overview You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from your HP All-in-One. This chapter describes the HP All-in-One hardware features, control panel functions, and how to access the HP Image Zone software. Tip You can do more with your HP All-in-One by using the HP Image Zone software installed on your computer.
Chapter 1 Overview (continued) Label Description 8 Glass 9 Lid 10 Document feeder tray 11 Rear clean-out door 12 1-LINE and 2-EXT fax ports 13 Rear USB port 14 Power connection Control panel features The following diagram and related table provide a quick reference to your HP All-inOne control panel features. Label Name and Description 1 On: Turn the HP All-in-One on or off. The On button is lit when the HP All-in-One is on. The light blinks while performing a job.
(continued) Name and Description 7 Setup/?: Presents or removes the Setup Menu for generating reports, changing fax and other maintenance settings, and accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen. 8 Left arrow: Decrease values on the control panel display. 9 OK: Select a menu or a setting in the control panel display. 10 Right arrow: Increase values on the control panel display.
Chapter 1 Fax Menu Overview The following Fax Menu options are available when you press the Fax button on the control panel more than once. Fax Number Resolution Lighter/Darker How to Fax Set New Defaults Scan To menu The following Scan To menu options are available when you press the Scan button on the control panel. The options available on this menu vary depending on the software applications installed on your computer.
pause before dialing the remainder of the number. A pause is useful if you need to access an outside line before dialing the fax number. Overview Enter text using the keypad on the control panel You can enter text or symbols by using the keypad on the control panel. To enter text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below.
Chapter 1 photo editing features instead of the standard set that is included on the full installation of HP Image Zone. Overview Any mention of the HP Image Zone software in this guide and in the onscreen HP Image Zone Help refers to both versions of HP Image Zone unless otherwise noted. You can quickly and easily expand the functionality of your HP All-in-One by using the HP Image Zone software.
2 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using your HP All-in-One. Sources of information Setup Guide Find more information The Setup Guide provides instructions for setting up your HP All-inOne and installing software. Make sure you follow the steps in the Setup Guide in order.
Chapter 2 (continued) HP Image Zone Help The HP Image Zone Help provides detailed instructions on features of your HP All-in-One that are not described in this User Guide, including features that are only available using the HP Image Zone software. Find more information Windows ● The Get step-by-step instructions topic provides information on using the HP Image Zone software with HP devices.
Use the onscreen Help This User Guide provides just a sampling of the features available to help you get started using your HP All-in-One. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the features that your HP All-in-One supports. Note The onscreen Help also provides troubleshooting topics to assist you in resolving any issues you might encounter with your HP All-in-One.
Find more information Chapter 2 1 Contents, Index, and Search tabs 2 Display area 3 Help toolbar Contents, Index, and Search tabs The Contents, Index, and Search tabs enable you to find any topic in the HP Image Zone Help. ● Contents The Contents tab provides a top-down view of the topics in the Help, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos.
You can use the scroll bar on the right side of the list to view the different entries, or you can begin typing keywords in the text box above the list. As you type, the list of index entries automatically advances to the entries that begin with the letters you type. Tip If any of the words you are entering are fairly common (such as "print", in the "borderless print" example), you might want to place quotation marks around the combination of words for which you are searching.
Chapter 2 ● ● this is the case, the Topics Found dialog box appears. Double-click any topic listed in the dialog box to view it in the display area. Some topics include detailed instructions or additional information that is not immediately visible on the page. Look for the words Show All or Hide All at the top right side of the page. If these words are visible, it means there is additional information hidden on the page. The hidden information is indicated by dark blue text with an arrow.
To access the HP Image Zone Help on a Mac ➔ On the Help menu in the HP Image Zone, choose HP Image Zone Help. For information on accessing the HP Image Zone software, see Use the HP Image Zone software. The HP Image Zone Help appears. The following diagram highlights features for finding you way around the Help. Navigation panes 2 Display area 3 Help toolbar Find more information 1 Navigation panes The HP Image Zone Help opens in the Help Viewer. It is divided into three panes.
Chapter 2 ● Find more information ● Zone software on the Mac. Use the scroll bars to the right of the display area to view all the content in a particular topic. Sometimes important information is not visible in the window without scrolling. Topics often include links or references to other topics in the Help system where you can find additional information. – If the related topic appears in the same section of the Help, the topic automatically opens in the display area.
3 Finish setting up your HP All-inOne After you have completed the steps in your Setup Guide, refer to this chapter to help you finish setting up your HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences. ● ● Change device preferences such as the language and country/region, the date, and the volume of rings and button presses. For more information, see Set your preferences.
Chapter 3 Note In some countries/regions, the date and time stamp on the fax header is a legal requirement. If your HP All-in-One loses power, you need to reset the date and time. 1. 2. 3. 4. 5. Press Setup. Press 6, and then press 3. This selects Tools and then selects Date and Time. Enter the month, day, and year by pressing the appropriate numbers on the keypad. Depending on your country/region setting, you might enter the date in a different order. Enter the hours and minutes.
software. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup. Set up the HP All-in-One for faxing Before you begin setting up your HP All-in-One for faxing, determine which kind of phone system your country/region uses. The instructions for setting up your HP All-inOne for faxing differ depending on whether you have a serial- or parallel-type phone system.
Chapter 3 in-One, and you might also need to change some fax settings before you can fax successfully. To determine the best way to set up the HP All-in-One in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers. Make sure to read and answer the following questions in the order they are presented. 1. 2. Finish setup 3. 4. 5.
6. 7. Are you unsure if you use a computer modem? If you answer Yes to any of the following questions, you are using a computer modem: – Do you send and receive faxes directly to and from your computer software programs through a dial-up connection? – Do you send and receive e-mail messages on your computer through a dialup connection? – Do you access the Internet from your computer through a dial-up connection? Please continue answering questions.
Chapter 3 (continued) Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case E: Shared voice/fax li
For additional fax setup information, in specific countries/regions, see the Fax Configuration website listed below. Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.
Chapter 3 4. For information on changing this setting, see Set the number of rings before answering. Run a fax test. For information, see Test your fax setup. When the phone rings, your HP All-in-One will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
4. mail, see the appropriate section in this section for additional setup guidelines. Run a fax test. For information, see Test your fax setup. Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: ● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP All-in-One to the port that is designated for fax and phone use.
Chapter 3 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port To set up your HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1LINE" on the back of your HP All-in-One.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up your HP All-in-One as described in this section. Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port 3 Telephone (optional) To set up your HP All-in-One with a shared voice/fax line 1.
Chapter 3 4. call. To set up the HP All-in-One to answer calls automatically, change the Auto Answer setting to On. – If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or your HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, change the Auto Answer setting to Off. For information on changing this setting, see Set the answer mode. Run a fax test. For information, see Test your fax setup.
2. 3. short, see The phone cord that came with my HP All-in-One is not long enough for information on extending it. Set the Auto Answer setting to Off. For information on changing this setting, see Set the answer mode. Run a fax test. For information, see Test your fax setup. You must be available to respond in person to incoming fax calls, or your HP All-inOne cannot receive faxes. For information on receiving faxes manually, see Receive a fax manually.
Chapter 3 Note If you do not use the supplied cord to connect from the telephone wall jack to your HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, see The phone cord that came with my HP All-in-One is not long enough for information on extending it. 4.
Example of a parallel splitter ● If your computer has two phone ports, set up your HP All-in-One as described below. Back view of the HP All-in-One Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port To set up your HP All-in-One to a computer with two phone ports 1.
Chapter 3 5. short, see The phone cord that came with my HP All-in-One is not long enough for information on extending it. If your computer modem software is set to receive faxes to your computer automatically, turn off that setting. Note If you do not turn off the automatic fax reception setting in your computer modem software, your HP All-in-One will not be able to receive faxes. 6. 7.
Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port Note If you do not connect your answering machine directly to your HP All-in-One, fax tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with your HP All-in-One.
Chapter 3 5. 6. 7. 8. coupler) to connect both the answering machine and telephone to your HP All-in-One. You can use standard phone cords for these connections. Set the Auto Answer setting to On. For information on changing this setting, see Set the answer mode. Set your answering machine to answer after four or fewer rings. Change the Rings to Answer setting on your HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.
Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port Note If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with your HP All-inOne. 4.
Chapter 3 5. short, see The phone cord that came with my HP All-in-One is not long enough for information on extending it. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
simultaneously. For example, you cannot use your HP All-in-One for faxing if you are using your computer modem to send an e-mail or access the Internet. There are two different ways to set up your HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below.
Chapter 3 2. 3. 4. Find the phone cord that connects from the back of your computer (your computer modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled "2-EXT" on the back of your HP All-in-One. Connect a phone to the "OUT" port on the back of your computer modem.
faxes. Set the Auto Answer setting to Off. For more information on receiving faxes manually, see Receive a fax manually. If you do not know which answer mode to use, see Set up the HP All-in-One for faxing. 1. 2. 3. 4. Press Setup. Press 4, and then press 2. This selects Basic Fax Setup and then selects Auto Answer. Press to select On or Off. Press OK to accept the setting.
Chapter 3 in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message. To set the number of rings before answering from the control panel 1. Press Setup. 2. Press 4, and then press 3. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press change the number of rings. 4. Press OK to accept the setting.
Set the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the Fax Setup Wizard (Windows users) or the Fax Setup Utility (Mac users) during the HP Image Zone software installation. You can also set up the fax header from the control panel. Note 1 In some countries/regions the fax header information is a legal requirement.
Chapter 3 3. 4. 5. 6. The first unassigned speed dial entry appears on the control panel display. Press OK to select the displayed speed dial entry. You can also press or select an empty entry, and then press OK. Enter the fax number to assign to that entry, and then press OK. Enter the name, and then press OK. For more information on entering text, see Text and symbols. Press 1 if you want to set up another number, or press 2 if you are finished creating speed dial entries.
4 Load originals and load paper This chapter provides instructions for loading originals in the automatic document feeder or on the glass to copy, scan, or fax; choosing the best paper type for your job; loading paper in the input tray; and avoiding paper jams. Load originals You can load an original for a copy, fax, or scan job in the automatic document feeder or on the glass. Originals that are loaded in the automatic document feeder will automatically be fed into the HP All-in-One.
Chapter 4 Load an original on the glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. If your original is legal-size or contains multiple full-size pages, load it in the automatic document feeder. For more information, see Load an original in the automatic document feeder. Note Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the HP All-in-One. To load an original on the glass 1.
For more information about HP papers, see the onscreen HP Image Zone Help, or go to: www.hp.com/support/inkjet_media Note At this time, this portion of the site is available in English only. To purchase HP papers, go to: www.hp.com/learn/suresupply Papers to avoid Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams.
Chapter 4 Load paper This section describes the procedure for loading different types and sizes of paper into your HP All-in-One for your copies, printouts, or faxes. Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.
Tip If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray. 4. Slide the paper-width guide inward until it stops at the edges of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 5. Replace the output tray. 6.
Chapter 4 Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of your HP All-inOne. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper with tab. For more information, see Recommended papers for printing and copying. Note For borderless printing, the HP All-in-One only supports printing 10 x 15 cm (4 x 6 inch) paper with tab.
Tip Before printing many cards, print one test card to make sure that the border does not crop your text. To load index cards in the input tray 1. Remove the output tray. 2. Remove all paper from the input tray. 3. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 4. Slide the paper-width guide inward against the stack of cards until it stops.
Chapter 4 5. Replace the output tray. Load other types of paper The following papers require extra attention to load them properly. Note Not all paper sizes and paper types are available with all the functions on the HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application. They are not available for copying or faxing. Papers that are only available for printing from a software application are indicated as such.
HP Inkjet Labels Always use letter or A4 label sheets designed for use with HP inkjet devices (such as HP inkjet labels), and make sure that the labels are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP All-inOne, causing subsequent paper jams. Note This paper is for printing only. To load labels – Fan the stack of labels to make sure none of the pages are sticking together.
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5 Use the copy features Copy The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.
Chapter 5 Copy To change the copy settings for the current job only 1. Press Copy repeatedly to display the appropriate menu. The following menus are available: – Number of copies – Reduce/Enlarge – Copy Quality – Copy Paper Size – Paper Type – Lighter/Darker – Enhancements – Set New Defaults 2. Press the until the appropriate setting appears. 3. Do one of the following: – To change more settings, press Copy. This selects the current setting and displays the next menu.
Copy 3. 4. 5. 6. 7. Press Copy repeatedly until Copy Paper Size appears. Press until 10 x 15 cm or 4 x 6 inches appears and then press OK. Press Copy repeatedly until Reduce/Enlarge appears. Press until Fit to Page appears. Press Start Black or Start Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. Note You can remove the tab from the copy of your photo once the ink has completely dried.
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6 Use the scan features This chapter contains information on scanning to an application on your computer or to an HP Instant Share destination. Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents), as long as you are careful not to scratch the glass on your HP All-in-One. Note On a Mac, you can change the HP Scan Pro default scan settings.
Chapter 6 4. For more information about editing a preview image, see the onscreen HP Image Zone Help that came with your software. Make any edits to the preview image. When you have finished, click Accept. The HP All-in-One sends the scan to the selected application. For example, if you chose the HP Image Zone, it automatically opens and displays the image. For information on using HP Instant Share to share your scanned images, see the onscreen HP Image Zone Help.
Print a scanned image You can print a scanned image using the HP Image Zone software. For more information, see the onscreen HP Image Zone Help that came with your software. Edit a scanned image You can edit a scanned image using the HP Image Zone software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software. Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Image Zone software.
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7 Print from your computer The HP All-in-One can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows computer or a Mac. Make sure you follow the instructions for your operating system in this chapter. This User Guide provides just a sampling of the print features available to help you get started using your HP All-in-One to print from a software application.
Chapter 7 3. 4. 5. 6. 7. 8. Make sure the HP All-in-One is the selected printer. Specify the page attributes: – Choose the paper size. – Select the orientation. – Enter the scaling percentage. Click OK. From the File menu in your software application, choose Print. The Print dialog box appears, and the Copies & Pages panel opens. Change the print settings for each option in the pop-up menu, as appropriate for your project. Click Print to begin printing.
3. Make changes to the paper size, orientation, and scaling percentage settings, and click OK. To change all other print settings 1. From the File menu in your software application, choose Print. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the print settings, and click Print to print the job. Stop a print job Although you can stop a print job from either the HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results.
Chapter 7 It can take a few moments for printing to be cancelled. Print To stop a print job from the computer (Mac) 1. Open the Print Center (v 10.2) or the Printer Setup Utility (v 10.3 or later) from the Applications:Utilities folder. 2. Make sure the HP All-in-One is the selected printer. 3. From the Printers menu, choose Show Jobs. 4. Select the print job you want to cancel. 5. Click Delete. It can take a few moments for printing to be cancelled.
8 Use the fax features You can use your HP All-in-One to send and receive faxes, including color faxes. Note Before you begin faxing, make sure you have set up your HP All-in-One properly for faxing. For more information, see Set up the HP All-in-One for faxing. This User Guide provides just a sampling of the fax features available to help you get started using your HP All-in-One to send and receive faxes.
Chapter 8 3. 4. The Fax Number prompt appears. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed. Press Start Black. – If the HP All-in-One detects an original loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered.
Note If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones. The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.
Chapter 8 Receive a fax Depending on the Auto Answer setting, your HP All-in-One can receive faxes automatically or manually. If you have set the Auto Answer option to Off, you will need to receive faxes manually. If the Auto Answer option is set to On (the default setting), your HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
The following Backup Fax Reception modes are available: On, On Error Only, and Off. ● On is the default setting. When Backup Fax Reception is On, the HP All-in-One stores all faxes it receives in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory. For more information, see Reprint received faxes from memory. Note After the memory becomes full, the HP All-in-One overwrites the oldest, printed faxes as it receives new faxes.
Chapter 8 Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. 1. 2. 3. 4. Make sure you have paper loaded in the input tray. Press Setup. Press 6, and then press 5. This selects Tools and then selects Reprint Faxes in Memory.
Send & Receive Prints whenever there is any kind of fax error. This is the default setting. Off Does not print any fax error reports. On Fax Send Prints whenever there is a transmission error. On Fax Receive Prints whenever there is a receiving error. Stop faxing You can cancel a fax you are sending or receiving at any time. To stop faxing from the control panel ➔ Press Cancel on the control panel to stop a fax you are sending or receiving.
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Order supplies Order supplies 9 You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. Order paper, transparency film, or other media To order media such as HP Premium Paper, HP Premium Plus Photo Paper, or HP Premium Inkjet Transparency Film, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 9 Order supplies To order HP All-in-One software in other countries/regions, call the phone number for your country/region. The numbers listed below are current as of the publication date of this guide. For a list of current ordering numbers, go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
10 Maintain your HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 Maintain your HP All-in-One 3. Lift the automatic document feeder mechanism. There is a glass strip under the automatic document feeder. 4. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Warning Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; they can damage it. Do not place or spray liquid directly on the glass; the liquid might seep under the glass and damage the device. 5. 6.
2. 3. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. Dry the backing with a chamois or soft cloth. Caution Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.
Chapter 10 Work with print cartridges To ensure the best print quality from your HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges. Handle the print cartridges Maintain your HP All-in-One Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
One. For information, see the onscreen HP Image Zone Help that came with your software. When you receive a low-ink warning message on the control panel display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges. To find out the reorder number for all the print cartridges that your HP All-in-One supports, see Order print cartridges.
Maintain your HP All-in-One Chapter 10 4. 5. 6. 80 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges Pull the print cartridge toward you out of its slot. If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector. For more information, see Use the print cartridge protector.
Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. 8.
Chapter 10 the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. When you want to print regular text documents, swap the black print cartridge back in. Use a print cartridge protector to keep your print cartridge secure when it is not being used. ● Maintain your HP All-in-One ● ● For more information on purchasing a photo print cartridge, see Order print cartridges.
Align the print cartridges Note If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. To align the print cartridges from the control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK.
Chapter 10 The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. For information on aligning the print cartridges by using the HP Image Zone software that came with your HP All-in-One, see the onscreen HP Image Zone Help that came with your software.
Caution Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-inOne. To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print-carriage access door. The print carriage moves to the far right side of the HP All-in-One. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One. 3.
Chapter 10 Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.
1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area 7. 8. 9. User Guide Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. Repeat if necessary for the other print cartridge. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One. 87 Maintain your HP All-in-One Caution Do not clean the nozzle plate.
Maintain your HP All-in-One Chapter 10 88 HP Officejet 5600 All-in-One series
11 Troubleshooting information This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen HP Image Zone Help that came with your software. For more information, see Use the onscreen Help.
Chapter 11 If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region. For more information, see HP warranty and support. View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
I connected the USB cable, but I am having problems using the HP All-in-One with my computer Solution You must first install the software that came with your HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. Once you have installed the software, connecting your computer to your HP All-inOne with a USB cable is straightforward.
Chapter 11 The control panel display shows the wrong language Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region. The wrong measurements are showing in menus on the control panel display Solution You might have selected the incorrect country/region when setting up your HP All-in-One. The country/region you select determines the paper sizes shown on the control panel display.
Cause The contacts on the print cartridge are not touching the contacts in the print carriage. Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause The print cartridge or sensor is defective. Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 11 ● ● After you check the connections, try restarting your computer. Turn your HP All-in-One off and then on again. If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software. For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.
● ● connect to your computer. Otherwise, see Some of the buttons are missing in the HP Solution Center (Windows). For information on starting the HP Solution Center, see the onscreen HP Image Zone Help that came with your software. Open the Printers dialog box and check to see that the HP All-in-One is listed. Look in the system tray at the far right of the Windows taskbar for an HP All-inOne icon. This indicates that the HP All-in-One is ready.
Chapter 11 3. 4. Troubleshooting 5. 6. Click Retry to retry the plug and play setup. If this does not work, continue to the next step. Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub. – Verify that the USB cable is 3 meters (9.8 feet) or less in length. – If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start Solution You can manually start the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to finish setting up your HP All-in-One. To start the Fax Setup Wizard (Windows) ➔ In the HP Solution Center, click Settings, point to Fax Settings & Setup, and then click Fax Setup Wizard. To start the Fax Setup Utility (Mac) 1. In the HP Image Zone, click the Devices tab. 2. In the Select Devices area, click the icon for your HP All-in-One. 3.
Chapter 11 6. Other programs that use these files might not work properly if the files are deleted. Restart your computer. Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 7.
3. 4. Disconnect your HP All-in-One from your computer. Restart your computer. Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5. 6. 7. Start the Setup program for your HP All-in-One again. Select Reinstall. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. To uninstall from a Mac 1.
Chapter 11 The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.
● ● ● the port labeled "1-LINE" on the back of your HP All-in-One. For more information on setting up your HP All-in-One for faxing, see Fax setup. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.
Chapter 11 The "Using Correct Type of Phone Cord with Fax" test failed Solution ● Make sure you used the phone cord supplied in the box with your HP All-inOne to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled "1-LINE" on the back of your HP All-in-One and the other end to your telephone wall jack, as shown below.
● ● ● ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.
Chapter 11 ● adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. – If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
● ● ● ● ● ● ● User Guide Telephone wall jack 2 Phone cord supplied in the box with your HP All-in-One If the supplied phone cord is not long enough, you can extend it. For information see The phone cord that came with my HP All-in-One is not long enough. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.
Chapter 11 properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. Note You might notice static on the phone line again in the future.
The HP All-in-One cannot receive faxes, but can send faxes User Guide 107 Troubleshooting Solution ● If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP All-in-One is set to All Rings. For information, see Change the answer ring pattern (distinctive ringing). ● If Auto Answer is set to Off, you will need to receive faxes manually; otherwise, your HP All-in-One will not receive the fax.
Chapter 11 should be no background noise when recording this silent time. Try to receive a fax again. Note Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. ● ● If your HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer modem, or multi-port switch box, the fax signal level might be reduced. This can cause problems during fax reception.
Fax tones are recorded on my answering machine Solution ● When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All-in-One as described in Fax setup. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. ● Make sure your HP All-in-One is set to receive faxes automatically.
Chapter 11 1 Telephone wall jack 2 Coupler 3 Phone cord supplied in the box with the HP All-in-One Operational troubleshooting This section contains information on paper and print cartridge troubleshooting. The troubleshooting section in the HP Image Zone Help contains more complete troubleshooting tips for some of the most common issues associated with your HP Allin-One. For more information, see Use the HP Image Zone software.
Paper has jammed the HP All-in-One Solution 1. Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the HP All-in-One. Caution Trying to clear a paper jam from the front of the HP All-inOne can damage the print mechanism. Always access and clear paper jams through the rear clean-out door. 2. Gently pull the paper out of the rollers.
Chapter 11 Paper has jammed the automatic document feeder Solution 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder.
2. 3. 4. 5. 1 Rollers 2 Separator pad Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. Use the damp cloth to wipe any residue off the rollers or separator pad. If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. Close the cover of the automatic document feeder. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. 1.
Chapter 11 might need to install device updates on your HP All-in-One for one of the following reasons: ● ● You call HP customer support and a service representative advises you to access the HP support website to retrieve an upgrade for your device. A message appears on your HP All-in-One control panel display to direct you to update your device.
After your HP All-in-One shuts down and restarts, an update complete screen appears on your computer. Your device is updated. It is now safe to use your HP All-in-One. Device update (Mac) On a Mac, do the following to update your HP All-in-One: 1. 2. 3. 4. Use your Web browser to download an update for your HP All-in-One from www.hp.com/support. Double-click the downloaded file. The installer opens on your computer. Follow the onscreen prompts to install the update to your HP All-in-One.
Troubleshooting Chapter 11 116 HP Officejet 5600 All-in-One series
12 HP warranty and support Hewlett-Packard provides Internet and phone support for your HP All-in-One. This chapter provides warranty information as well as how to get support from the Internet, access your serial number and service ID, contact HP customer support, and prepare your HP All-in-One for shipment. If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following section.
Chapter 12 Warranty information HP product Duration of limited warranty Software 90 days Print cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. Accessories 1 year Printer peripheral hardware (see the following for details) 1 year HP warranty and support A. Extent of limited warranty 1.
Before you call HP customer support Software programs from other companies might be included with your HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call. Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). 1. Make sure that: a. b. c.
Chapter 12 This website also offers technical support, drivers, supplies, ordering information and other options such as: ● Access online support pages. ● Send HP an e-mail message for answers to your questions. ● Connect with an HP technician by using online chat. ● Check for software updates. Support options and availability vary by product, country/region, and language. Call in North America during warranty Call 1-800-474-6836 (1-800-HP invent). U.S.
www.hp.
Chapter 12 HP Quick Exchange Service (Japan) HP Quick Exchange Service 0570-000511 :03-3335-9800 : 9:00 10:00 5:00 1 1 3 5:00 : For instructions on how to pack your device for exchange, see Pack your HP All-in-One.
4. 5. Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to. Close the print-carriage access door and wait a few minutes for the print carriage to move back to its home position (on the left side). Note Make sure the scanner has returned to its parked position before turning off the HP All-in-One. 6.
Chapter 12 Pack your HP All-in-One Complete the following steps once you have unplugged your HP All-in-One. 1. 2. 3. If available, pack the HP All-in-One for shipment by using the original packing materials or the packaging materials that came with your exchange device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.
Technical information The technical specifications and international regulatory information for your HP All-in-One are provided in this section. System requirements Software system requirements are located in the Readme file. For information on viewing the Readme file, see View the Readme file. Paper specifications This section contains information about paper tray capacities, paper sizes, and print margin specifications.
Chapter 13 Technical information Paper sizes Type Size Paper Letter: 216 x 280 mm (8.5 x 11 inches) A4: 210 x 297 mm Legal: 216 x 356 mm (8.5 x 14 inches) Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches) U.S. #9: 98 x 225 mm (3.9 x 8.9 inches) A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.
Type Speed (ppm) on plain paper Speed (seconds) 4 x 6 inch borderless photo Maximum dpi Black and Color up to .12 as fast as 278 Best Black and Color up to .94 as fast as 147 Normal Black up to 7.25 as fast as 95 Color up to 2.9 as fast as 95 Fast Normal Black up to 7.5 as fast as 47 Color up to 4.
Chapter 13 Technical information ● ● ● 33.6 Kbps transmission 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution).
This section provides information on protecting the environment; ozone production; energy consumption; paper use; plastics; material safety data sheets; and recycling programs. This section contains information about environmental standards. Protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Chapter 13 Technical information HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information. This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers: ● ● Remain on the line and explain to the dispatcher the reason for the call.
Chapter 13 Technical information Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to use this equipment only with the DTMF tone dial setting. Notice to users of the German telephone network This HP fax product is designed to connect only to the analogue public-switched telephone network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP Allin-One into the wall socket (TAE 6) code N.
Technical information Chapter 13 HP Officejet 5600 All-in-One series declaration of conformity 134 HP Officejet 5600 All-in-One series
Index Symbols/Numerics 10 x 15 cm photo paper load 48 specifications 125 2-wire phone cord 104, 109 4 x 6 inch photo paper, load 48 4-wire phone cord 104, 109 A A4 paper, load 46 ADSL.
DSL, set up 24 enter text and symbols 6 header 41 ISDN line, set up 25 manual send 106 menu 6 monitor dialing 67 pause 6 PBX system, set up 25 phone cord 100, 104, 109 receive 68 reports 70 reprint 69 rings to answer 39 send 65 set up 18, 99 settings 38 specifications 127 speed dial 41 test failed 100 test setup 40 troubleshoot 99 voice mail, set up 28, 36 volume 18 FCC requirements 130 statement 131 four-wire phone cord 104, 109 G glass clean 75 load original 44 greeting cards, load 50 H hardware, fax setu
Index connection, failure 101 extend 109 phone line, answer ring pattern 39 phone numbers, customer support 119 photo paper load 48 specifications 125 photos e-mail 58 edit scanned 59 photo print cartridge 81 scan 58 share 58 physical specifications 128 power specifications 128 print cancel job 63 fax reports 70 faxes 69 from computer 61 from software application 61 print options 62 scan 59 self-test report 77 specifications 126 print cartridge protector 82 print cartridges align 83 clean 84 clean contacts
speed dial button 4 create entries 41, 42 one-touch buttons 4 send fax 65 set up 41 start black 5 start color 5 stop copy 55 fax 71 print job 63 scan 58 subscriber identification code 41 symbols, enter 6 system requirements 125 T technical information copy specifications 127 environmental specifications 128 fax specifications 127 paper sizes 126 paper specifications 125 paper tray capacities 125 physical specifications 128 power specifications 128 print margin specifications 126 print specifications 126 sca
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