User's Manual

Note If using a serial-type phone system, please connect your
phone directly on top of the HP All-in-One cable which has a wall plug
attached to it.
The HP All-in-One cannot receive faxes, but can send faxes
Solution
● If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
● If Auto Answer is set to Tel, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
● If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
● If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
● If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
– Your answering machine might not be set up properly with the HP All-in-
One.
– Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
– Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
– When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
– Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
– Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
Chapter 11
102
HP Officejet 4300 All-in-One series
Troubleshooting