HP Officejet 4300 All-in-One series User Guide
HP Officejet 4300 All-in-One series User Guide
– – – © Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. ● ● ● Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows 2000® are U.S.
Contents 1 HP All-in-One overview........................................................................................3 The HP All-in-One at a glance................................................................................3 Control panel features............................................................................................4 Menu overview.......................................................................................................6 Text and symbols...........................
Operational troubleshooting................................................................................105 12 HP warranty and support.................................................................................109 Warranty.............................................................................................................109 Get support and other information from the Internet...........................................111 Before you call HP customer support....................................
1 HP All-in-One overview Overview You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP All-in-One. This section describes the HP All-in-One hardware features and control panel functions.
Chapter 1 Overview (continued) Label Description 9 Document catcher 10 Document catcher extender 11 Handset (handset model only) 12 Power connection 13 Rear USB port 14 1-LINE (fax) and 2-EXT (phone) ports 15 Rear door 16 Rear door access tab Control panel features The following diagram and related table provide a quick reference to the HP All-inOne control panel features. Label Name and Description 1 Speed Dial: Selects a speed dial number.
(continued) Name and Description 5 On light: Indicates, when lighted, that the HP All-in-One is on. The light blinks when the HP All-in-One is performing a task. 6 Attention light: When blinking, the attention light indicates an error has occurred that requires your attention. 7 Display: View menus and messages. 8 Answer Mode: Switches among the Answer Mode settings.
Chapter 1 Menu overview Overview The following topics provide a quick reference to top-level menus that appear on the HP All-in-One display. ● ● ● ● ● Copy Menu Fax Menu Scan To menu Setup Menu Help Menu Copy Menu The following options are available when you press the Copy button on the control panel.
Choose the application you want to use to open and edit your scanned image. The options vary depending on the software applications installed on your computer, and might include one or more of the applications in the following example. Overview Setup Menu The following options are available when you press the Setup button on the control panel. 1. Help 2. Print Report 3. Speed Dial Setup 4. Basic Fax Setup 5. Advanced Fax Setup 6. Tools 7.
Chapter 1 Overview ● ● Enter text using the keypad on the control panel Available symbols for dialing fax numbers Enter text using the keypad on the control panel You can enter text or symbols by using the keypad on the control panel. To enter text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below. Tip Press a button multiple times to see the available characters.
(continued) Description Available when entering - When auto-dialing, the HP All-inOne enters a pause in the number sequence. Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers () Displays a left or right parenthesis to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.
Chapter 1 Overview To open the HP Photosmart Software on a Windows computer 1. Do one of the following: – On the Windows desktop, double-click the HP Solution Center icon. – In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon. – On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Solution Center. 2. If you have more than one HP device installed, select the HP All-in-One tab.
2 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Sources of information Setup Guide Find more information The Setup Guide provides instructions for setting up your HP All-inOne and installing software. Make sure you follow the steps in the Setup Guide in order.
Chapter 2 (continued) ● ● ● provides information on how to view animated videos of common tasks you can perform with your software and device. The Get step-by-step instructions topic provides information on using the HP Photosmart Software with the HP All-in-One. The Explore what you can do topic provides more information about the practical and creative things you can do with the HP Photosmart Software and the HP All-in-One.
The way you access and use the onscreen Help varies slightly depending on whether you are viewing the Help on a Windows computer or a Mac. Guidelines for using both Help systems are included in the following sections. Use the Help on a Windows computer This section explains how to access the onscreen Help on a Windows computer. It tells you how to use the navigation, search, and index features in the Help system to find the specific information you need.
Chapter 2 The Contents tab provides a top-down view of the topics in the Help, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos. – For information on tasks and features available from the control panel of the HP All-in-One, open the 4300 series Help book near the bottom of the list.
After entering your search criteria, click List Topics to view all the Help topics that contain the words or phrases you entered. The results are listed in a three-column table. Each row contains the topic Title, the Location in the Help where the topic is contained, and the Rank, assigned based on its relevance to your search criteria. Display area The display area on the right side of the Help window displays the Help topic you select from one of the tabs on the left.
Chapter 2 1 Show/Hide 2 Back 3 Forward 4 Home 5 Print 6 Options Find more information The Help toolbar also contains buttons for changing the way the onscreen Help appears on your computer screen. For example, if you need more room to view the help topics in the display area on the right, you can hide the Contents, Index, and Search tabs by clicking the Hide button. Finally, the Print button enables you to print the page that is currently displayed on the computer screen.
Contents pane 2 Display area 3 Help toolbar Contents pane The HP Photosmart Mac Help opens in the Help Viewer. It is divided into two panes. When you first open the Help, the left pane contains a list of the sections in the Help related to your HP All-in-One and software. ● ● ● For information on tasks and features available from the control panel of the HP All-in-One, double-click the 4300 series Help section.
Chapter 2 ● Find more information ● to view all the content in a particular topic. Sometimes important information is not visible in the window without scrolling. Topics often include links or references to other topics in the Help system where you can find additional information. – If the related topic appears in the same section of the Help, the topic automatically opens in the display area.
3 Finish setting up the HP All-inOne After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences. ● ● ● Set your preferences Connection information Fax setup Set your preferences You can change the settings on the HP All-in-One so that it behaves according to your preference.
Chapter 3 Note In some countries/regions, the date and time stamp on the fax header is a legal requirement. If the HP All-in-One loses power for more than 72 hours, you might need to reset the date and time. To set the date and time 1. Press Setup. 2. Press 6, and then press 3. This selects Tools and then selects Date and Time. 3. Enter the month, day, and year by pressing the appropriate numbers on the keypad. Depending on your country/region setting, you might enter the date in a different order. 4.
● Use printer sharing Supported connection types Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 1.1 full speed peripheral connection port on the HP All-inOne. All features are supported. Follow the Setup Guide for detailed instructions. Printer sharing Five. All features resident on the host computer are supported.
Chapter 3 2. b. In the Internet & Network area, click Sharing. c. From the Services tab, click Printer Sharing. On the host computer, do the following: a. Click System Preferences in the Dock, or, from the Apple menu, choose System Preferences. The System Preferences dialog appears. b. In the Hardware area, click Print & Fax. c. Do one of the following, depending on your OS: • (OS 10.2.8 or 10.3.x) From the Printing tab, click the check box to Share my printers with other computers. • (OS 10.4.
Note If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the HP All-in-One to connect the HP All-in-One to the telephone wall jack.
Chapter 3 3. 4. Finish setup 5. 6. 7. 24 If you answered Yes, proceed directly to Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line. You do not need to continue answering questions. If you answered No, please continue answering questions. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? ❑ Yes, I have distinctive ring. ❑ No.
Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All-in-One, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system.
Chapter 3 (continued) Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systems (You answered Yes to question 5 only.) modem (no voice calls received) Voice calls and computer dial-up modem Case H: Shared voice/fax line with computer dial-up modem Not applicable. Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable.
Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a separate fax line 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.
Chapter 3 Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.
● have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. If you are using a PBX phone system, set the call waiting tone to "off". Note Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP All-in-One.
Chapter 3 2. 3. This special phone cord is different from the phone cords you might already have in your home or office. Set the Answer Mode to Fax. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. Note By default, the HP All-in-One is set to answer all ring patterns.
2. 3. 4. This special phone cord is different from the phone cords you might already have in your home or office. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: – If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes.
Chapter 3 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with voice mail 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the HP All-in-One.
Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Computer with modem To set up the HP All-in-One with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Chapter 3 Case H: Shared voice/fax line with computer dial-up modem If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP All-inOne as described in this section. Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously.
Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1LINE" port Note If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully.
Chapter 3 6. 7. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: – If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call.
To set up the HP All-in-One with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.
Chapter 3 For example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● Example of a parallel splitter If your computer has two phone ports, set up the HP All-in-One as described below.
To set up the HP All-in-One on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One. 3.
Chapter 3 tones, the HP All-in-One stops monitoring the line and your answering machine can record a voice message. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP All-in-One as described in this section.
Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1LINE" port Note If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully.
Chapter 3 You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes. Change settings on the HP All-in-One to receive faxes In order to receive faxes successfully, you need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, see the fax setup information in the previous sections.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the HP All-in-One, because you want the answering machine to answer the phone before the HP All-in-One does. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine. For example, set your answering machine to a low number of rings and the HP All-inOne to answer in the maximum number of rings.
Chapter 3 Test your fax setup You can test your fax setup to check the status of the HP All-in-One and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing.
4 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP Allin-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 4 2. Slide the paper guides inward until they stop at the left and right edges of the paper. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.
● ● ● ● ● Extremely smooth, shiny, or coated papers not specifically designed for the HP All-in-One. They can jam the HP All-in-One or repel the ink. Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. Banner paper. 10 x 15 cm (4 x 6 inch) photo paper with or without tabs. Additional papers to avoid when copying ● Envelopes.
Chapter 4 2. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: – Make sure it is free of rips, dust, wrinkles, and curled or bent edges. – Make sure all the paper in the stack is the same size and type. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Caution Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
5. Flip the tray extender up toward you. Note When you use legal-size paper, leave the tray extender closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-inOne. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper with tab. Note For borderless printing, the HP All-in-One only supports printing 10 x 15 cm (4 x 6 inch) paper with tab.
Chapter 4 Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. For best results, set the paper type and paper size before copying or printing. Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. For best results, set the paper type and paper size before copying or printing. Note The HP All-in-One leaves a 1.2 cm (.
Note For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left. Slide the stack of envelopes forward until it stops.
Chapter 4 HP Iron-On Transfers (for printing only) 1. Flatten the transfer sheet completely before using it; do not load curled sheets. Tip To prevent curling, keep transfer sheets sealed in the original package until you are ready to use them. 2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up.
5 Print from your computer ● ● ● Print from a software application Change the print settings Stop a print job Print from a software application Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software application (Windows) 1.
Chapter 5 Print Change the print settings You can customize the print settings of the HP All-in-One to handle nearly any print task. Windows users Before you change print settings, you should decide if you want to change the settings for the current print job only, or if you want to make the settings the defaults for all future print jobs. How you display print settings depends on whether or not you want to apply the change to all future print jobs or just to the current print job.
User Guide Print To stop a print job from the HP All-in-One ➔ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled.
Print Chapter 5 56 HP Officejet 4300 All-in-One series
6 Use the fax features You can use the HP All-in-One to send and receive faxes, including color faxes. You can set up speed dial entries to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness/darkness on the faxes you send. Note Before you begin faxing, make sure you have set up the HP All-in-One properly for faxing.
Chapter 6 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed. Tip To add a pause in the fax number you are entering, press Redial/ Pause, or press the Symbols (*) button repeatedly, until a dash (-) appears on the display. 4. Press Start Black. Tip If the recipient reports issues with the quality of the fax you sent, you can try changing the resolution or contrast of your fax.
The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete. To send a fax manually from a phone using the attached handset (handset model only) 1. Load your originals print side down and top first in the center of the document feeder tray. 2.
Chapter 6 3. 4. Once you hear the dial tone, enter the number by using the keypad on the control panel. Follow any prompts that might occur. Tip If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press Speed Dial or a one-touch speed dial button to select the speed dial entry where you have your PIN stored. Your fax is sent when the receiving fax machine answers.
4. 5. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. When you hear fax tones from a sending fax machine, do the following: a. Press Start Black or Start Color on the control panel of the HP All-in-One. b. When prompted, press 2 to select Fax Receive. c. After the HP All-in-One begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Chapter 6 3. 4. Press to select On, On Error Only, or Off. Press OK. Reprint received faxes from memory If you set the Backup Fax Reception mode to On, the HP All-in-One stores faxes it receives in memory, whether the device has an error condition or not. Note After the memory becomes full, the HP All-in-One overwrites the oldest, printed faxes as it receives new faxes.
3. Press until On-Forward or On-Print & Forward appears, and then press OK. – Choose On-Forward if you want to forward the fax to another number without printing a backup copy on the HP All-in-One. Note If the HP All-in-One is not able to forward the fax to the designated fax machine (if it is not turned on, for example), the HP Allin-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error report. – 4. 5. 6.
Chapter 6 3. 4. This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up. Press 4 to select Block Junk Fax. Press to select On or Off, and then press OK. Add numbers to the junk fax list There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers. The numbers in your junk list will be blocked if Block Junk Fax mode is set to On. Fax To select a number from the caller ID list 1. Press Setup. 2.
4. 5. This selects Remove Number from Junk List. Press to scroll through the numbers you have blocked. When the number you want to remove appears, press OK to select it. When the Delete Another? prompt appears, do one of the following: – If you want to remove another number from the list of junk fax numbers, press 1 to select Yes, and then repeat step 4 for each number you want to block. – If you are done, press 2 to select No.
Chapter 6 Tip If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu. Print fax error reports You can configure the HP All-in-One so that it automatically prints a report when there is an error during transmission or reception.
7 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos. Tip For the best copy performance on standard copy projects, set the paper size to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
Chapter 7 2. 3. – Enhancements – Set New Defaults Press until the appropriate setting appears. Do one of the following: – To change more settings, press Copy. This selects the current setting and displays the next option. – To start the copy job, press Start Color or Start Black. To save the current settings as defaults for future jobs 1. Make any needed changes to the settings in the Copy Menu. 2. Press Copy repeatedly until Set New Defaults appears. 3. Press until Yes appears and then press OK.
8 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: ● ● ● ● Scan text from an article into your word processor and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 8 3. The Scan To menu appears on the display. Press OK to select the default application to receive the scan, or use the arrow buttons to highlight a different application, and then press OK. Tip To force the scan to be in black and white, press Start Black instead of pressing OK. The HP All-in-One sends the scan to the selected application. Stop scanning Scan To stop scanning ➔ Press Cancel on the control panel.
Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass strip inside the automatic document feeder to ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Maintain the HP All-in-One Chapter 9 3. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Caution Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 4. 5. Close the automatic document feeder cover. Plug in the power cord, and then turn on the HP All-in-One.
Maintain the HP All-in-One 3. Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the strip gently to loosen debris. Do not scrub the strip. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol. Caution Be careful not to spill alcohol on the glass or exterior of the HP All-in-One, as this might damage the device. 5. 6.
Maintain the HP All-in-One Chapter 9 Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges. To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 2, then press 4. This selects Print Report and then selects Self-Test Report.
Maintain the HP All-in-One Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. Note Handle the print cartridges carefully.
Maintain the HP All-in-One Chapter 9 To replace the print cartridges 1. Make sure the HP All-in-One is on. Caution If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely on the right side when you try to remove them. 2. Open the print cartridge door.
Maintain the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
Maintain the HP All-in-One Chapter 9 The HP All-in-One prints a print cartridge alignment sheet. 11. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge.
The HP All-in-One prints a print cartridge alignment sheet. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time.
Maintain the HP All-in-One Chapter 9 2. The print carriage moves to the far right side of the HP All-in-One. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One. Note Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 3.
10 Order supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. ● ● ● Order paper, or other media Order print cartridges Order other supplies Order paper, or other media Order print cartridges For a list of print cartridge numbers, see the back cover of this guide. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges.
Chapter 10 Order supplies To find out the reorder number through the HP Photosmart Mac Software 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. Make sure the HP All-in-One is selected in the Devices pop-up menu. 3. From the Information and Settings pop-up menu, choose Maintain Printer. The Select Printer window appears. 4. If the Select Printerdialog box appears, choose the HP All-in-One, and click Launch Utility. The HP Printer Utility window appears. 5.
11 Troubleshooting information This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer.
Chapter 11 Setup troubleshooting This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax setup. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. The HP All-in-One will not turn on Cause The HP All-in-One is not properly connected to a power supply.
Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. I connected the USB cable, but I am having problems using the HP All-in-One with my computer Solution You must first install the software that came with the HP All-in-One before connecting the USB cable.
Chapter 11 For more information on attaching the control panel faceplate, see the Setup Guide that came with the HP All-in-One. The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region. The wrong measurements are showing in menus on the display Troubleshooting Solution You might have selected the incorrect country/region when setting up the HP All-in-One.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause Protective tape is covering the print cartridges. Solution Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles.
Chapter 11 ● ● Troubleshooting ● ● ● ● ● ● more information about accessing the print queue, see the documentation that came with the operating system installed on your computer. Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.
If you remove any packaging material, turn off the HP All-in-One, and then turn it on again. Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. During a normal installation of the HP All-in-One software, the following events occur: 1. 2. 3. 4. 5. 6. 7. 8. The HP All-in-One software CD-ROM runs automatically. The software installs.
Chapter 11 The minimum system checks screen appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You can also try installing HP Photosmart Essential instead. HP Photosmart Essential provides less functionality than the HP Photosmart Premier software, but it requires less space and memory on your computer.
I received a message that an unknown error has occurred Solution Try to continue with the installation. If that does not work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.
Chapter 11 For more information about missing essential buttons in the HP Solution Center, see Some of the buttons are missing in the HP Solution Center (Windows). Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer.
To uninstall from a Windows computer, method 2 Note Use this method if Uninstall is not available in the Windows Start menu. 1. 2. 3. 4. 5. On the Windows taskbar, click Start, Settings, Control Panel. Double-click Add/Remove Programs. Select HP PSC & Officejet 6.0, and then click Change/Remove. Follow the onscreen instructions. Disconnect the HP All-in-One from your computer. Restart your computer. Note It is important that you disconnect the HP All-in-One before restarting your computer.
Chapter 11 Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5. 6. 7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
● ● a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test. Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again.
Chapter 11 The "Phone Cord Connected to Correct Port on Fax" test failed Solution Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. Note If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes.
● ● ● 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port The "Dial Tone Detection" test failed Solution ● Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
Chapter 11 ● ● ● ● ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.
● ● adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. – If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 11 ● ● Troubleshooting ● ● ● ● ● 100 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port If the supplied phone cord is not long enough, you can extend it. For information, see The phone cord that came with my HP All-in-One is not long enough. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone.
● If the HP All-in-One shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes.
Chapter 11 Note If using a serial-type phone system, please connect your phone directly on top of the HP All-in-One cable which has a wall plug attached to it. The HP All-in-One cannot receive faxes, but can send faxes Troubleshooting Solution ● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP All-in-One is set to All Rings. For information, see Change the answer ring pattern for distinctive ringing.
– – ● ● Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.
Chapter 11 voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Fax tones are recorded on my answering machine Troubleshooting Solution ● When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All-in-One as described in Fax setup.
1 Telephone wall jack 2 Coupler 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port Operational troubleshooting This section contains information on paper and print cartridge troubleshooting. The troubleshooting section in the onscreen Help contains more complete troubleshooting tips for some of the most common issues associated with the HP Allin-One. For more information, see Use the onscreen Help.
Chapter 11 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. 2. Gently pull the paper out of the rollers.
The automatic document feeder picks up too many pages or none at all Cause The separator pad or rollers inside the automatic document feeder might need to be cleaned. Pencil lead, wax, or ink can build up on the rollers and separator pad after extensive use, or if you copy handwritten originals or originals that are heavy with ink. ● If the automatic document feeder does not pick up any pages at all, the rollers inside the automatic document feeder need to be cleaned.
Chapter 11 4. Use the damp cloth to wipe any residue off the rollers or separator pad. Note If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Troubleshooting To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right.
12 HP warranty and support This chapter provides warranty information as well as how to get support from the Internet, access your serial number and service ID, contact HP customer support, and prepare the HP Allin-One for shipment. If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following section. Some support services are available only in the U.S.
Chapter 12 Warranty information HP product Duration of limited warranty Software 90 days Print cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. Accessories 1 year Printer peripheral hardware (see the following for details) 1 year HP warranty and support A. Extent of limited warranty 1.
Get support and other information from the Internet To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This website also offers technical support, drivers, supplies, ordering information and other options such as: ● ● ● ● Access online support pages. Send HP an e-mail message for answers to your questions. Connect with an HP technician by using online chat.
Chapter 12 Note If the HP All-in-One is not turning on, you can view the serial number by looking at the sticker on the rear side. The serial number is the 10-character code in the upper left corner of the sticker. To access your serial number and service ID 1. 2. 3. 4. 5. Press and hold OK. While holding OK, press 4. This displays the Information Menu. Press until Model Number appears and then press OK. This displays the service ID. Write down the complete service ID.
www.hp.
Chapter 12 HP Quick Exchange Service (Japan) HP Quick Exchange Service 0570-000511 :03-3335-9800 : 9:00 10:00 5:00 1 1 3 5:00 : For instructions on how to pack your device for exchange, see Pack the HP All-in-One.
● ● Any paper loaded in the input tray Remove any originals you might have loaded in the HP All-in-One ● ● Remove the print cartridges before shipment Remove the control panel faceplate Remove the print cartridges before shipment Before you return the HP All-in-One, make sure you remove your print cartridges. To remove print cartridges before shipment 1. 2. 3. Turn on the HP All-in-One and wait until the print carriage is idle and silent.
Chapter 12 4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP Allin-One. Caution The replacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP All-in-One.
Technical information Technical information 13 The technical specifications and international regulatory information for the HP All-in-One are provided in this section. System requirements Software system requirements are located in the Readme file. Paper specifications This section contains information about paper tray capacities, paper sizes, and print margin specifications. Paper tray capacities Type Paper weight Input tray* Output tray† Document feeder tray Plain paper 16 to 24 lb.
Chapter 13 (continued) Technical information Type Size A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Premium photo paper 10 x 15 cm (4 x 6 inches) Letter: 216 x 280 mm (8.5 x 11 inches) A4: 210 x 297 mm Cards Index card: 127 x 203 mm (5 x 8 inches) A4: 210 x 297 mm Labels Letter: 216 x 279 mm (8.
(continued) Normal Fast * Type Scan resolution (dpi)* Color up to 600 x 1200 Black up to 300 x 300 Color up to 300 x 300 Black up to 300 x 300 Color up to 300 x 300 Technical information Mode Maximum at 400% scaling. Fax specifications ● ● ● ● ● ● ● ● ● ● Walk-up black-and-white and color fax capability. Up to 100 speed dials (varies by model). Up to 200-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution).
Technical information Chapter 13 Power specifications ● ● External AC adaptor input (max): 100 to 240 VAC, 1A, 50-60 Hz System DC input (max): 15 Vdc or 16 Vdc at 400 mA, 32Vdc at 500 mA Note The AC adaptor shipped might be specified to provide more power than system DC input (max) requirement above.
For more information on ENERGY STAR guidelines, go to the following website: www.energystar.gov Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.
Chapter 13 Technical information regulatory number should not be confused with the marketing name (HP Officejet 4300 All-inOne series, etc.) or product number (Q8080A, Q8087A, Q8090A, etc.). Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment.
● ● ● ● Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. For more information, contact the Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.
Chapter 13 Technical information the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.1B, based on FCC Part 68 test results. Notice to users in Japan VCCI-2 Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions.
Technical information Notice to users in Korea Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Technical information Chapter 13 HP Officejet 4300 All-in-One series declaration of conformity 126 HP Officejet 4300 All-in-One series
Index Symbols/Numerics 10 x 15 cm photo paper load 49 specifications 117 2-wire phone cord 99, 104 4 x 6 inch photo paper, load 49 4-wire phone cord 99, 104 A A4 paper, load 47 ADSL.
DSL, set up 27 enter text and symbols 7 forward fax calls 62 header 44 ISDN line, set up 28 menu 6 monitor dialing 59 pause 7 PBX system, set up 28 phone cord 95, 99, 104 receive 60 reports 65 reprint 62 rings to answer 42 send 57 set up 22, 94 settings 42 specifications 119 test failed 94 test setup 44 troubleshoot 94 voice mail, set up 31, 40 volume 20 fax problems fax tones recorded 104 receiving 102 sending 101, 103 Fax Resolution 4 FCC requirements 122 statement 122 forward fax calls 62 four-wire phone
Index receive fax 60 send fax 58 phone cord check 96 connection, failure 96 extend 104 phone line, answer ring pattern 43 phone numbers, customer support 111 photo paper load 49 specifications 117 photos 69 physical specifications 119 power specifications 120 print cancel job 54 fax reports 65 faxes 62 from computer 53 from software application 53 print options 54 quality issues 71 self-test report 74 specifications 118 print cartridges align 78 clean 79 clean contacts 79 handle 75 order 81 part names 75 re
start black 5 start color 5 stop copy 68 fax 66 print job 54 scan 70 subscriber identification code 44 symbols, enter 7 system requirements 117 T technical information copy specifications 118 environmental specifications 120 fax specifications 119 paper sizes 117 paper specifications 117 paper tray capacities 117 physical specifications 119 power specifications 120 print margin specifications 118 print specifications 118 scan specifications 119 system requirements 117 weight 119 telephone receive fax 60 sen
