User's Manual

Table 9 Basic Low End Troubleshooting (continued)
ActionConditionStep
Nothing can be logged for this condition. The blade
health LED state indicates that the server blade is either
booting or running system FW, or booting or running OS.
1. Check the MP LAN connection. If the connection is
functioning, check the serial console connectrion.
Cannot see iLO 3 MP prompt on system console
-- blade server power is on. iLO 3 MP heartbeat
LED is flashing green.
4a
2. Look for loose, damaged, or disconnected signal cables
between the system console device, and serial port
connector on the front panel.
3. Be sure that that the RS232C configuration matches
between the server blade and the local console (see
“Troubleshooting the server interface (system console)”
(page 97) for more details).
4. As a last resort, replace the server blade. This issue is
fixed when the iLO 3 MP menu appears on the system
console.
1. Examine the iLO 3 MP logs for entries related to
processors, processor power modules, and shared
Cannot see UEFI menu on system console. iLO 3
MP is running.
4b
memory, and core I/O devices (see “Errors and error
logs” (page 93) for more details).
2. Check the console POST message to use if any unusual
messages are reported.
2. As a last resort, replace the server blade. This issue is
fixed when the UEFI menu appears on the system console.
Nothing can be logged for this condition.
1. Check the disk drive LED.
Cannot find a boot disk. The iLO 3 MP is running.4c
2. Examine the Smart Array POST message.
3. If FC storage is used for boot, check the FC card status
with the offline utility (drvcfg).
4. Reinsert the boot disk into the drive bay
5. Search for the boot disk path using the UEFI shell
(map-r) command.
6. Examine the iLO 3 MP logs for entries related to
processors, processor power modules, and shared
memory, and core I/O devices (see “Errors and error
logs” (page 93) for more details).
7. As a last resort, replace the server blade. This issue is
fixed when all boot paths are found.
Nothing can be logged for this condition.Cannot see OS prompt on system console. iLO
3 MP is running.
5
1. Examine the console message.
2. Verify the console configuration with the UEFI
conconfig command.
3. Examine the iLO 3 MP logs for entries related to I/O
devices (see “Errors and error logs” (page 93) for more
details). This issue is fixed when the OS prompt appears
on the system console.
NOTE: All events listed below are logged in both FPL and SEL unless otherwise noted. An event of alert level 2 or
greater will be logged in both places, alert level 1 or 0 is logged in FPL only.
1. Be sure that the Blade Link is properly installed and
fully seated.
“POWER_FAIL_NO_SBL” - Power command
failed because no Blade Link is installed
6a
2. Look for bent connector pins on the Blade Link
82 Troubleshooting