hp pavilion notebook ze1000 series troubleshooting and self-repair guide
Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
Contents Product Information ......................................................................................................... 5 Notebook Features ............................................................................................................................5 Operating the Notebook....................................................................................................................8 Turning the Notebook On and Off............................................................
Figures Figure 1. Front View ...............................................................................................................................5 Figure 2. Back View................................................................................................................................6 Figure 3. Bottom View............................................................................................................................6 Figure 4. Main Status Lights .............................
Product Information This section introduces the notebook and its components, and briefly describes its basic operation. Notebook Features Figure 1. Front View 1. One-Touch buttons (programmable). 6. Left and right click buttons. 2. Power button. 7. Speakers. 3. Touch pad (pointing device). 8. 4. Scroll up/down toggle. DVD or DVD/CD-RW drive (with eject button). 5. Power/battery status lights. 9. Keyboard status lights. 10. Latch.
Figure 2. Back View 11. Kensington lock slot (security connector). 17. LAN port and indicators (selected models). 12. AC adapter jack. 13. USB ports (2). 18. Headphone jack (colored lime green) and external microphone jack (colored pink). 14. External monitor (VGA) port (colored blue). 19. PC card slot and eject button. 15. Parallel port (colored burgundy). 20. Floppy disk drive. 16. Modem port. Figure 3. Bottom View 21. Battery. 24. RAM expansion cover. 22. Hard disk drive. 25.
Figure 4. Main Status Lights 1. Battery charge. • Green: the AC adapter is connected and the battery is fully charged. • Amber: the AC adapter is connected and the battery is charging. • Red: the AC adapter is connected and the battery has a fault. • Off: the AC adapter is not connected or the battery is missing. 2. Power mode. • Steady green: the notebook is on (even if the display is off). • Flashing green: the notebook is on standby. • Off: the notebook is off or in hibernation. Figure 5.
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode On Power mode status light is green. Standby Saves significant power. Turns off the display and other components. Maintains the current session in RAM. Restarts quickly. Restores network connections. Power mode status light flashes green. Hibernation Saves maximum power. Saves the current session to disk, then turns off.
Resetting the Notebook If Windows or the notebook stops responding, and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart. • If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer, Restart (or Turn Off). • Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off). • Press and hold the power button for about four seconds.
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes CPU Chip Set RAM Mass Storage CD/DVD Drive Display Video Chip Keyboard and Pointing Devices Audio Power I/O Ports Expandability Options Environmental Limits 10 13.03 x 10.72 x 1.59 in (319 x 260 x 33 mm). 6.0 lbs (2.7 kg) minimum. Technology code GE: AMD Duron and Athlon, 200-MHz FSB.
Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). Audio Problems If no sound is audible • Press Fn+Page Up several times.
CD and DVD Problems If you can’t boot from a CD in the CD/DVD drive • Make sure the CD is bootable, such as a Recovery CD. • Make sure the CD-ROM/DVD drive is selected as the boot device—see “Changing the Boot Device” on page 9. • Restart the notebook. • Test the CD/DVD drive with the e-Diagtools diagnostics—see “Using the e-Diagtools Diagnostic Tests” on page 25. If a CD or DVD plays erratically • Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth.
If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, turn the disk over and play the other side. If a DVD doesn’t play with two displays • Before starting the DVD player, press Fn+F5 to switch to one display. You cannot switch displays once the DVD player is started.
If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display.
Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook’s temperature. If the notebook gets unusually warm • Provide adequate ventilation around the notebook. Make sure there is adequate clearance at the back of the notebook, so that its fan vent is not blocked.
LAN Problems If the built-in network adapter doesn’t connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down. Try connecting a different notebook to the cable. • Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure you have the correct clients and protocols installed.
Memory Problems If a message says you are out of memory • Make sure drive C is not running low on free space. • Use the memory troubleshooter in Windows Help and Support. • If you are having memory problems running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with your notebook. Please check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards.
If the modem dials incorrectly • Make sure the number you’re calling isn’t busy. • Check the telephone number you entered, including any digits required for outside access or long distance. • In Control Panel, open Phone and Modem Options, and check the dialing options—look for duplicate digits for outside access or long distance. • If you have call-waiting, disable it—see Windows Help and Support, and contact your telephone company for information.
If the modem isn’t detected • Check the modem setup: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. • If you’re running fax software using fax Class 2, try using Class 1. If the modem dials but you can’t hear it • Check the speaker volume setting and mute setting.
Parallel and USB Problems If a USB mouse doesn’t work properly • Make sure the mouse is securely connected to the USB port. • Put the notebook on standby, then resume. • Restart the notebook. • Check the mouse settings: click Start, Control Panel, Printers and Other Hardware, Mouse. • Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure.
PC Card (PCMCIA) Problems If the notebook doesn’t recognize a PC card • Make sure the card is fully inserted in the bottom slot. • Remove and reinsert the PC card. • Restart the notebook. • Check the HP Business Support web site (www.hp.com/go/bizsupport) for information about installing certain PC cards. • Make sure your notebook supports the PC card: check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested PC cards.
Performance Problems For best performance with Windows XP, the notebook should have at least 128 MB of SDRAM. If the notebook pauses or runs sluggishly • This may be normal Windows behavior. Certain background operations (such as a virus-scanning program) can affect can affect response time. • Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. • Press Ctrl+Alt+Del to see if an application is not responding. • Restart the notebook.
If the battery doesn’t charge • Make sure the AC adapter is securely connected to the power source and the notebook, and that the light on the adapter is on. • If you're using a power strip, remove the AC adapter from the power strip and plug it directly into a wall outlet. • Make sure the battery is properly installed and locked in place. • Move the notebook away from any nearby heat source. Unplug the AC adapter and allow the battery to cool down. If the battery gets too hot, it will not charge properly.
Startup Problems If the notebook doesn’t respond when you turn it on • Don’t use the touch pad while the notebook is starting up or resuming from standby or hibernation. • Connect the AC adapter. • Reset the notebook by using a pin or straightened paper clip to press the system-off switch on the bottom of the notebook. Then press the power button to turn the notebook on. • If the notebook still doesn’t respond, remove the battery and AC adapter, and remove any PC card.
Using the e-Diagtools Diagnostic Tests The e-Diagtools hardware diagnostic program included with your notebook provides two levels of testing: automated testing using its basic hardware test, and advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components.
15. Click View to display the Support Ticket. 16. To add information about your problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an email connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.
Startup Menu Setting Date and Time Boot Device I/O Performance Description Sets the date using mm/dd/yyyy format and the time using 24hour format. Value set takes effect immediately. Shows the order of boot devices, with “+” indicating a device category. Move the entries to change the order. If the notebook has more than one device in a category, you can select the one scanned. Internal LAN appears in the list only if a built-in LAN is present—it provides diskless boot from a network server.
Reinstalling and Updating Software You can use the Recovery CDs provided with your notebook to recover its original factory software. The Recovery CDs also provide Windows drivers specific to your notebook that you can use to configure a custom system. You can find drivers in these locations: • On your notebook’s hard drive under C:\hp\drivers. • On the Recovery CDs under \hp\drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport).
Updating the Notebook BIOS Hewlett-Packard may provide updates to the notebook’s BIOS to enhance its capabilities. You can use e-DiagTools for Windows to download and install BIOS updates in your notebook. Caution Because a BIOS update replaces the previous version, you must follow these instructions exactly, or you risk damaging your notebook. The BIOS update process resets the settings in the BIOS configuration utility. 1. In Windows, exit any programs that are running. 2. Remove any PC card. 3.
Removing and Replacing Parts This chapter shows how to remove and replace notebook components. Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section.
Removing the Battery Table 1. Battery Replacement Part Numbers Description Battery, LiIon 8-Cell Part Number F3410-60911 Exchange Part Number Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 7. Removing the Battery Reassembly Notes • Insert the battery into the battery compartment, then press it in until it clicks into place.
Removing the Hard Disk Drive Table 2. Hard Disk Drive Replacement Part Numbers Description Drive, hard disk (20 MB, 9.5 mm, IBM [diablo] ATA100) Drive, hard disk (20 MB, 9.5 mm, Toshiba ATA100) Tray, hard disk drive Part Number 0950-4163 Exchange Part Number F1660-69114 0950-4171 F3410-60914 F3257-69102 Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter (if present), and remove the notebook’s battery. 2.
Screws, M2.5x4mm (2) Screws, M2.5x4mm (2) Figure 9. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the carrier, then lower the drive into place. • Carefully slide the new drive into the hard drive compartment. Press firmly to make sure its connector seats properly.
Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for removable SDRAM modules in a compartment on the bottom of the unit. (One of these slots contains a module installed at the factory). You can use these slots to expand your unit’s RAM. Use HP PC133 SDRAM modules only, or your notebook will not boot up. Table 3.
Figure 10. Removing an SDRAM Module Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 11.
Removing the Keyboard Cover Table 4. Keyboard Cover Replacement Part Numbers Description Cover, keyboard Part Number F3410-60913 Exchange Part Number Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Use the flat-blade screwdriver to carefully pry up the right end of the keyboard cover, just above the Delete key, then lift the cover off of the notebook. Figure 12.
Removing the Keyboard Table 5. Keyboard Replacement Part Numbers Description Keyboard, US English Part Number F3410-60916 Exchange Part Number Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (see page 37). 3. Remove both retaining screws from the top of the keyboard. 4.
5. Disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Reassembly Notes • Lay the keyboard face down on the top case, forward of its normal position, and reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place.
Removing the Optical Drive (DVD, DVD/CD-RW) Table 6. Optical Drive Replacement Part Numbers Description Drive assembly, DVD Drive assembly, DVD/CD-RW Part Number F3410-60917 F3410-60919 Exchange Part Number Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (see page 37). 3. Open the keyboard (see page 38, steps 1 through 4).
Screw, M2×4mm Screw, M2.5×4mm Figure 14. Removing the Optical Drive Reassembly Notes • Press the optical drive firmly into its compartment to ensure the connector seats properly.
Replacing Small Parts and Accessories The following small parts are user-replaceable. Table 7. Replacing Small Parts Part Cover, SDRAM Part Numbers F3410-60922 Feet, rubber F3410-60915 (kit) Cover, hinge caps F3410-60921 (kit) Replacement Procedure On the bottom of the notebook, loosen the screw holding the RAM cover (the cover retains the screw), and remove the cover. Insert a small flat-blade screwdriver under the foot and pry it loose.
Reference Information This section includes information on HP’s password removal policy, and on notebook display quality. Password Removal Policy If the user forgets the system password, the user calls HP Customer Care to determine the proper password removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information.
Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customer’s normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications.
