HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual
© 2002 Hewlett-Packard Company Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.
Contents Product Information ...................................................................................................... 1-1 Features .........................................................................................................................................1-3 Operation.......................................................................................................................................1-6 Turning the Notebook On and Off ..............................................
Reference Information................................................................................................... 5-1 Password Removal Policy............................................................................................................. 5-1 Hewlett-Packard Display Quality Statement................................................................................. 5-2 Service Notes and Obsolete Parts ..........................................................................................
Tables Table 1-1. Notebook Products .............................................................................................................1-1 Table 1-2. Product Comparisons..........................................................................................................1-2 Table 1-3. Activating Power Modes ....................................................................................................1-6 Table 1-4. Main Status Lights (front of notebook) ...................................
Introduction This manual provides reference information for servicing the HP Pavilion ze4100 Notebook PC (technology code KE), Compaq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code KE). It is for use by authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks.
1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Table 1-1. Notebook Products Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze4100 Notebook PC F5855 H/ABA Celeron 1.6-GHz 14.1-in XGA 20 GB combination/ 256 MB/32 uma LAN + modem no diskette Li ion F5856 H/ABA Celeron 1.8-GHz 14.
Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Evo Notebook N1010v Series F5771 J/ABJ Celeron 1.6-GHz 14.1-in XGA 20 GB CD + diskette 128 MB/uma LAN + modem Li ion F5772 J/ABJ Celeron 1.6-GHz 14.1-in XGA 30 GB CD + diskette 256 MB/uma LAN + modem Li ion Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/uma LAN + modem Li ion F5781 H/ABZ Celeron 1.
Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. Notebook open/close latch. 7. Microphone option (not available). 2. One-touch buttons. 8. Infrared port.* 3. Keyboard status lights. 9. Wireless on-off button and indicator light.* 4. Power button. Turns the notebook on and off. 10. Battery. 5. Touch pad, scroll pad, click buttons, plus on-off button. 11. CD-ROM, DVD, or other drive.
Figure 1-2. Back View 13. AC adapter jack. 21. Modem port.* 14. Two universal serial bus (USB) ports. 22. PCMCIA card and CardBus slot and button. 15. LAN port.* 23. IEEE 1394 port.* 16. S-video port.* 24. Audio jacks (left to right): external microphone, audio out (headphones). 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device. 19. External monitor port. 25.
Figure 1-3. Bottom View 28. Hard disk drive. 31. Reset button. 29. Battery latch. 32. Port replicator connect.* 30. SDRAM door. 33. Mini-PCI door (no user parts inside).
Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Table 1-3.
Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode. Off: notebook is off or in Hibernation mode. Hard disk drive activity On: notebook is accessing the hard disk drive. Battery status Green: The AC adapter is connected and the battery is fully charged.
Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-6. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both. Fn+F8 Toggles the built-in keypad on and off.
Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed. Press the power button to restart. • If possible, shut down Windows: Windows XP: press CTRL+ALT+DEL, and then click Shut Down, Restart. Windows 2000: press CTRL+ALT+DEL, click Shut Down, and press the power button to restart.
Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. Specifications Physical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in). Weight: 2.9 kg (6.5 lb) minimum, depending on configuration. Processor and Bus Architecture HP Pavilion ze4100: 1.7-, 1.
Audio System Stereo sound via two built-in speakers. 3D-enhanced audio. Volume and mute buttons (certain models). Headphone-out and microphone-in. Keyboard and Pointing Device 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator. Left and right click buttons.
Major ICs 1-12 CPU: Intel Mobile Pentium 4 processor-M. Core logic: ALI 1671 / 1535+ chipset. Display controller: ATI Mobility Radeon M6-C/P. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. IEEE 1394: TI TSB43AB22. LAN: National NS83815. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. or CPU: Intel Mobile Celeron processor. Core logic: VIA Twister-T + VT8231 chipset.
Table 1-8. Accessories Compaq Evo and Presario Accessory Memory F4694-60901 F4695-60901 F4696-60901 Hard Drives 0950-4193 128MB DDR266B 256MB DDR266B 512MB DDR266B • • • • • HDD-20 GB 9.5mm, Hitachi ATA100 • • 0950-4318 HDD-20 GB 9.5mm, IBM ATA100 FDB • • 0950-4287 HDD-20 GB 9.5mm, TOSH ATA100 FDB • • 0950-4168 HDD-30 GB 9.5mm, Hitachi ATA100 • • 0950-4162 HDD-30 GB 9.5mm, IBM (diablo) ATA100 • • 0950-4319 HDD-30 GB 9.5mm, IBM ATA100 FDB (Cascade) • • 0950-4360 HDD-30 GB 9.
Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-15 lists the roles that these modules play in the notebook’s functional subsystems. Figure 1-5.
Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Main processor (MMO). Primary system circuitry, system BIOS. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry. Memory Motherboard SDRAM module Video RAM (XE4500). Changeable SDRAM (2 slots), video RAM (XE4100).
2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-37). • Battery, main (page 2-4). • Card, wireless LAN mini-PCI (page 2-6). Case, bottom (page 2-35). Case, top (page 2-20). • Cover, keyboard (page 2-10). Assembly, display (page 2-17). • Door, mini-PCI (page 2-9).
Table 2-2. Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex 2-2 Removal and Replacement Torque (cm-kgf) 2,0 – 2,5 3,5 – 4,0 2,5 – 3,0 2,5 – 3,0 2,5 – 3,0 Torque (in-lbf) 1.7 – 2.2 3.0 – 3.4 2.2 – 2.6 2.2 – 2.6 2.2 – 2.
Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Figure 2-1.
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2.
Removing a SDRAM Module (User-Replaceable) The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze4100, Compaq Evo Notebook 1010v, and Presario 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.
Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2.
Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next page. 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3.
4. Remove the screws from the drive and drive tray, then lift the drive out of the tray. 5. Remove the connector from the hard disk drive. Screw, M3×4mm (4) Figure 2-6. Removing the Hard Disk Drive Tray Recovering the Factory Software The following procedure describes how to recover the notebook’s original software and operating system. This process can take up to 15 minutes to complete. (For more information about recovering the factory software installation, see the readme.
Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Rubber screw plugs, display (on display bezel) Door, mini-PCI Door, memory Feet, rubber (on bottom of notebook) Rubber cover, docking port (XE4500 only) Cover, modem port Service Manual Replacement Procedure Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose.
Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover.
4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover. Screw, M2.5×4mm (2) Figure 2-7.
Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100 Series notebook. Required Equipment • #1 Phillips screwdriver. Removal Procedure 1.
Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the screws that secure the keyboard to the top case. 4. Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly to release the tabs from the top case. 5. Turn the keyboard over and disconnect the motherboard cable. 6. Remove the keyboard.
Screw, M2.5×4mm (4) Figure 2-9.
Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, respectively. 4. Remove the screws that secure the keyboard and switchboard PCA to the top case (page 2-13). 5.
Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). 3. Remove the screws that secure the CD/DVD drive to the top case and motherboard. 4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive. Screw, M2.
Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the two retaining screws from the rear of the notebook. 4. Remove the screws from the left and right antenna PCAs. Relocate the antenna PCAs away from the display assembly hinges. 5. Disconnect the display assembly cable from the motherboard. 6.
Screws, M2.5×6mm (8) Screws, silver M2x4mm (2) Figure 2-12.
Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package’s Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive.
Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Speaker assembly (page 2-12). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • CD/DVD drive (page 2-16). • Display assembly (page 2-17). 3. Remove the two screws from the rear of the bottom case. 4.
Screw, M2.5×6mm (15) Screw, M2.5×4mm Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13.
Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Remove the screws (right side) that secure the hard disk drive guide to the motherboard.
Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14.
Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections. • Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide. • When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left side of the guide gets secured during the top case replacement procedure.
Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Disconnect the cable from the motherboard. 4.
Reassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15.
Removing the Heatsink (with Fan) (Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Remove all three retaining screws. 4.
Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. • Install the heatsink screws in this order: 1. Install all three screws lightly. 2. Fully tighten the screws in the order marked on the heatsink.
Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). • Heatsink (page 2-16).
3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the motherboard. IMPORTANT: See the Caution on the next page before reinstalling the CPU module! Figure 2-17. Removing the CPU Module Reassembly Notes Caution Each time you install a new CPU module, you must also replace the heat sink’s thermal pad to maintain optimum heat transfer.
Removing the Motherboard (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Note: Before Replacing the Motherboard If possible, record the computer’s electronic serial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk. 1.
Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. 3. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. 4. Remove the four screws that attach the motherboard to the bottom case. 5. From the back of the notebook, remove the six standoffs (two each from the external monitor port, serial port, and parallel port). 6.
Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package’s Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive.
1. Remove the following components from the old motherboard and install onto the new motherboard: • CPU module • Wireless LAN mini-PCI card (if present) • SDRAM modules 2. Follow the reassembly notes in the section entitled “Removing the Motherboard” on page 2-33. Note: After Replacing the Motherboard If present, insert the modem port cover into the modem port opening.
Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 4. Follow the “Reassembly Notes” on page 2-33.
Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken. 1. Carefully remove both antennas from the old bottom case. 2. Route both antenna cables through the new bottom case as shown below.
Repairing the BIOS IC (Authorized Service Providers Only) The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC.
Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing. The program does not verify the notebook model, so you could accidentally install the wrong BIOS. 1. Insert the BIOS floppy disk in the floppy disk drive.
Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5. Removing Components Component Case, bottom Removal Procedure Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16).
Component Heatsink (with fan) Removal Procedure Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-27. Keyboard See page 2-13. Panel, wireless Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-25.
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information ! Checking for customer abuse (page 3-3). ! Troubleshooting the problem (page 3-3). ! Verifying the repair (page 3-4). ! Suggestions for troubleshooting (page 3-5). • Diagnostic tools ! e-Diagtools diagnostic program (page 3-17).
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer's description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1.
Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook shows any of the following, customer abuse is declared: ! Missing parts. ! Broken plastic parts. ! Parts not original to the notebook.
Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power.
Suggestions for Troubleshooting Table 3-2.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-14 and the table on page 1-15.
Symptom Sluggish startup or shutdown. Error message such as “Invalid system disk” or “Auto IDE error”. Password forgotten. Power No power. Notebook has short operating time when on battery. Service Manual Call Center: Suggestions Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive.
Symptom Turns off immediately after turning on. Does not run on battery; empty battery indication. Beeps repeatedly. Battery does not charge. AC adapter does not power notebook. Battery indicator is inaccurate. Standby/resume General problems. 3-8 Call Center: Suggestions Battery may be extremely low. Plug in AC adapter or insert charged battery Check battery and contacts. Try another battery if available. Notebook beeps repeatedly when battery is low. Connect AC adapter or replace battery.
Symptom Notebook resumes slowly from Standby mode. Does not suspend to Standby mode as expected. Does not automatically enter Hibernation mode as expected. Display Dark display, no light. White display. Call Center: Suggestions Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears.
Symptom Local area of dark or light discoloration visible when display is on. External display does not work. Hard disk Hard disk never spins. Hard disk makes clunking or scratching noise. Hard disk makes buzzing or whining noise. Files corrupted. Disk capacity less than normal. Disk’s reported capacity is less than actual size Floppy drive General problems. 3-10 Call Center: Suggestions Repair Center: Likely Causes Caused by excessive pressure applied to area on screen. Check connections.
Symptom CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. DVD movie stops playing. Region Code error. “System Error: Unable to read drive” message. No DVD or CD-RW software on notebook. All DVD play is erratic. Keyboard Some or all keys do not work properly. Service Manual Call Center: Suggestions Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media.
Symptom Embedded numeric keypad does not work. PS/2 keyboard and mouse with Yadapter do not work. Touch pad General problems. Special touch pad features not working. Call Center: Suggestions Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Check devices separately. Reset notebook (see page 19). Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties.
Symptom Sound does not record. Serial/Parallel/USB General problems. Modem General problems. Service Manual Call Center: Suggestions Use an external microphone (internal microphone normally not included). Check software controls. Test audio with e-Diagtools diagnostics. Repair Center: Likely Causes Switchboard PCA. Motherboard. Check connections. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager.
Symptom LAN/network General problems. Infrared General problems. 3-14 Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help. Check settings in Control Panel.
Symptom Wireless General problems. One-Touch button problems Buttons not working properly. On-screen display does not appear when button is pressed. PCMCIA General problems. AC adapter Does not power notebook. Motherboard Evidence of spilled liquid. Bent or broken connectors, or burnt component. Motherboard cracked. Miscellaneous Clock loses time Notebook gets abnormally hot.
Symptom Notebook pauses or runs sluggishly. Notebook still on but stops responding. Accessories Port replicator problems. 3-16 Call Center: Suggestions May be normal Windows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up (you can hear this).
Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-18). • Sycard PCCtest 450 PC card (page 3-24). • Windows Management Instrumentation (page 3-25). • BIOS Setup utility (page 3-25). e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of testing: • User-level testing using a basic hardware test.
10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK.
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration. 3. Press the reset button to return the notebook to a known state. 4. Press the power button to start the notebook.
Beep Codes* 2-1-4-3 2-1-4-4 2-2-1-1 2-2-1-2 2-2-1-3 2-2-2-1 2-2-2-2 2-2-3-1 2-2-3-2 2-2-3-3 2-2-3-4 2-2-4-1 2-3-1-1 2-3-1-3 2-3-2-1 2-3-2-3 2-3-2-4 2-3-3-1 2-3-3-2 2-3-3-3 2-3-3-4 2-3-4-1 2-3-4-3 2-4-1-1 2-4-1-3 2-4-2-3 2-4-4-1 2-4-4-2 2-4-4-3 3-1-1-1 3-1-1-2 3-1-1-3 3-1-1-4 3-1-2-1 3-1-2-2 3-1-2-3 3-1-2-4 3-1-3-1 3-1-3-2 3-1-3-3 3-1-3-4 3-1-4-1 3-1-4-4 3-2-1-1 3-2-1-2 3-2-1-3 3-2-1-4 3-2-2-2 3-2-2-3 3-2-2-4 3-2-3-2 3-2-3-3 3-2-4-1 3-2-4-2 3-2-4-3 3-2-4-4 3-3-1-1 3-3-1-3 3-3-2-1 3-3-3-1 3-3-3-3 3-3-4-1 3-3-
Beep Codes* 3-4-4-1 3-4-4-2 3-4-4-3 3-4-4-4 4-1-1-1 4-1-1-2 4-1-1-3 4-1-1-4 4-1-2-1 4-1-2-2 4-1-2-3 4-1-2-4 4-1-3-1 4-1-3-2 4-1-3-3 4-1-3-4 4-1-4-1 4-1-4-2 4-1-4-3 4-2-1-3 4-3-1-1 4-3-1-2 4-3-1-3 4-3-1-4 4-3-2-1 4-3-2-2 4-3-2-3 4-3-2-4 4-3-3-1 4-3-3-2 4-3-3-3 4-3-3-4 4-3-4-1 4-3-4-2 4-3-4-3 4-3-4-4 4-4-1-1 4-4-1-2 4-4-1-3 4-4-1-4 4-4-2-1 4-4-2-2 4-4-2-3 4-4-2-4 1 long, 2 short Service Manual POST Description Clear parity checkers. Display MultiBoot menu. Clear screen (optional).
The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly. Make sure the hard disk is installed properly. Run BIOS Setup and make sure the hard disk type is correctly identified. 0210 Stuck key Stuck key on keyboard.
Message Description 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer takes too long. device Address Conflict Address conflict for the specified device.
System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 1.
Windows Management Instrumentation (WMI) The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook. WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing.
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. • Press F5 or F6 to move through values for the current parameter, or press Enter to change a setting. 4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
External Pointing Devices Disables the internal pointing devices when an external pointing device is connected. Auto Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Enabled Wake On LAN from Power Off Lets the notebook be turned on via the LAN port. If this option is enabled, the notebook uses increased power while it is shut down. Disabled Security Menu Description Default User Password is Shows if a user password is set.
4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-5).
Figure 4-1.
Table 4-1. Replaceable Parts Presario/ Evo F5771J Pavilion F5761H • UserRepl. No 1 Description Cover, Keyboard – 1F Pavilion 1 Cover, Keyboard – 1F Compaq F5771-60904 2 Display 15.0” SXGA+ – Pavilion KE F5761-60912 F5761-69012 • No 2 Display 15.0” XGA – Pavilion KE F5761-60911 F5761-69011 • No 2 Display 14.1” XGA – Pavilion KE F5761-69010 • No 2 Display 15.0” SXGA+ – (Compaq) F5761-60910 F5771-60903 F5771-69003 • No 2 Display 15.
Description 11 PCA, motherboard – KE w/ IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F 11 PCA, motherboard – KE w/o IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F 12 CD-ROM Assy – 24x 12 DVD Assy – 8x Part Number F5761-60902 F4640-60967 F4640-60944 F5761-60903 F4640-60967 F4640-60944 F4640-60934 Exchange Part Number F5761-69002 F5761-69003 F4640-60936 Presario/ Evo F5771J • • • • Pavilion F5761H • • • • • • UserRepl.
Table 4-2. Accessory Replaceable Parts Description 128MB DDR266B Part Number F4694-60901 256MB DDR266B F4695-60901 Exchange Part Number Presario/ Evo F5771J • Pavilion H5761H • • • Yes User Repl. Yes 512MB DDR266B F4696-60901 • Yes AC-Adapter-Ultraslim Delta 75W s/PFC F4600-60901 • • Yes Battery, LiIon 4.4AHr 8 Cell Li-Ion Card, mini-PCI-802.11B France F4809-60901 • • Yes F4640-60978 • Yes Card, mini-PCI-802.
Part Number 8120-6312 Exchange Part Number Description Cord, Pwr, Austr #ABG (2w) Presario/ Evo F5771J Pavilion H5761H • User Repl.
Part Number F4640-60975 Exchange Part Number F4640-60976 Description Kit, screw Antennas, Wireless R&L – 1F F4640-60977 Card, mini-PCI-802.11B worldwide F4640-60978 Card, mini-PCI-802.11B France F4640-60980 F4640-69080 F4640-60981 F4640-69081 Case, bottom assy - W2K/XPPro Presario/ Evo F5771J • Pavilion H5761H • • • No • • Yes • Yes • User Repl.
5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information.
Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections might be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots.
Table 5-1. LCD Guidelines Type of Imperfection Electrical Imperfections: Bright dots (a) Dark dots (a) Imperfections Not Allowed • • • • • 7 or more single bright dots. 7 or more single dark dots. 9 or more total (bright and dark combined) defective dots. Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in).
Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi.
Part Number F5761-90006 Printed in U.S.A.
