User Guide HP Notebook
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. AMD is a trademark of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Introduction ..................................................................................................................................................... 1 Important first steps .............................................................................................................................. 1 Finding information ...............................................................................................................................
Configuring a wireless router ............................................................................ 22 Protecting your WLAN ....................................................................................... 22 Roaming to another network ............................................................................. 23 Using Bluetooth wireless devices .......................................................................................................
Shutting down the computer ............................................................................................................... 41 Setting power options ......................................................................................................................... 41 Using power-saving states ................................................................................................. 41 Initiating and exiting Sleep ...................................................................
Connecting a USB device .................................................................................................. 55 Removing a USB device .................................................................................................... 55 Using optional external devices .......................................................................................................... 56 Using optional external drives .......................................................................................
Installing software updates ................................................................................................................. 79 Installing Windows security updates .................................................................................. 79 Installing HP and third-party software updates ................................................. 79 Securing your wireless network .........................................................................................
The computer is unusually warm ....................................................................................... 95 An external device is not working ...................................................................................... 95 The wireless network connection is not working ................................................................ 96 The optical disc tray does not open for removal of a disc ..................................................
1 Introduction This guide contains details about your computer's components, such as ports and jacks. It describes multimedia and other features. And it provides important security, backup, and recovery information. NOTE: Some of the features described in this guide may not be available on your computer. Important first steps After you set up and register the computer, it is important to take the following steps: 1. Set up your wired or wireless network.
Finding information The computer comes with several resources to help you perform various tasks. Resource Contents Setup Instructions ● How to set up the computer ● Identification of computer components User Guide ● Computer features To access this guide: ● Power management features Select Start > Help and Support > User Guides.
Resource Contents HP Web site ● Customer support information To access this Web site, go to http://www.hp.com/ support. ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories for the computer Limited Warranty* Warranty information To access the warranty: Select Start > Help and Support > User Guides. – or – Go to http://www.hp.com/go/orderdocuments.
2 Getting to know your computer Top TouchPad Component (1) 4 Description TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on or off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) (2) (3) Description Power light Mute light Wireless light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (4) Caps lock light On: Caps lock is on.
Buttons and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component (2) Description QuickWeb button Opens QuickWeb (select models only). ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the Web browser. QuickWeb allows you to browse the Internet, communicate with Skype, and explore other HP QuickWeb programs.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables the Beats Audio bass settings (select models only) when pressed in combination with the fn key.
Front Component Description (1) Supports the following digital card formats: (2) Digital Media Slot Speakers (2) ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Produce sound.
Right side Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive eject button Ejects the optical disc. (3) Audio-out (headphone) jack/audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. *The antennas are not visible from the outside of the computer.
Bottom Component Description (1) HP Triple Bass Reflex Subwoofers Provide superior bass sound (2) Battery bay Holds the battery. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery from the battery bay, and releases the hard drive/memory module compartment cover.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component (1) Product name (2) Serial number (3) Product part number (4) Warranty period (5) Model description Have this information available when you contact customer support. The serial number label is affixed inside the battery bay.
3 HP QuickWeb Getting started The HP QuickWeb environment provides a fun and engaging way to perform many of your favorite activities. Your computer is ready to go within seconds of starting QuickWeb, allowing you to rapidly access the Internet, widgets, and communication programs. To use QuickWeb, press the QuickWeb button, and then start browsing the Web, communicating with others using Skype, and exploring other HP QuickWeb programs.
Starting HP QuickWeb ▲ To start HP QuickWeb, press the QuickWeb button when the computer is off or in Hibernation. The following table explains the different behaviors of the QuickWeb button. Button Behavior QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the Web browser.
4 Networking Your computer supports two types of Internet access: ● Wireless—Refer to Creating a wireless connection on page 19. ● Wired—Refer to Connecting to a wired network on page 24. NOTE: You must set up Internet service before you can connect to the Internet.
Using an Internet service provider Before you can connect to the Internet, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and password to access the Internet. Record this information and store it in a safe place.
Creating a wireless connection Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● Bluetooth® device For more information on wireless technology, refer to the information and Web site links provided in Help and Support. Identifying wireless and network status icons Icon Name Description HP Connection Manager Opens HP Connection Manager, which enables you to create and manage WLAN, and Bluetooth connections.
Turning wireless devices on or off You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off wireless devices. Refer to Using the action keys on page 30 for information on identifying the location of the wireless key on your computer. To turn off wireless devices using HP Connection Manager: ▲ Right-click the HP Connection Manager icon in the notification area, at the far right of the taskbar, and then click the power button next to the desired device.
Connecting to an existing WLAN To connect to an existing WLAN: 1. Be sure that the WLAN device is on. (Refer to Turning wireless devices on or off on page 20.) 2. Click the network icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect. If the network is a security-enabled WLAN, you are prompted to enter a network security code. Type the code, and then click OK to complete the connection.
Configuring a wireless router For help in setting up a WLAN, refer to the information provided by your router manufacturer or your ISP. The Windows operating system also provides tools to help you set up a new wireless network. To use the Windows tools to set up your network, select Start > Control Panel > Network and Internet > Network and Sharing Center > Set up a new connection or network > Set up a new network. Then follow the on-screen instructions.
Roaming to another network When you move your computer within range of another WLAN, Windows attempts to connect to that network. If the attempt is successful, your computer is automatically connected to the new network. If Windows does not recognize the new network, follow the same procedure you used initially to connect to your WLAN.
Connecting to a wired network Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1. Plug the network cable into the network jack (1) on the computer. 2.
5 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows® to customize pointing device settings, button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers.
Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on. The following table shows and describes the TouchPad display icons. TouchPad light 26 Icon Description Amber Indicates that the TouchPad is off. Off Indicates that the TouchPad is on.
Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse.
Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2. Click a gesture to activate the demonstration. To turn the gestures on or off: 28 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. NOTE: Two-finger scrolling is enabled at the factory. Pinching/Zooming Pinching allows you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
Using the keyboard Using the action keys An action key performs an assigned function. The icon on each of the f1 through f4 keys and f6 through f12 keys illustrates the assigned function for that key. To use an action key function, press and hold the key. The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS) and revert back to standard settings by pressing the fn key and an action key to activate the assigned function.
Icon Key Description f9 Decreases speaker volume incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold down the key. f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible.
Using the hotkeys A hotkey is a combination of the fn key (1), and either the esc key (2) or the b key (3). To use a hotkey: ▲ Briefly press the fn key, and then briefly press the second key of the hotkey combination. Function Hotkey Description Display system information. fn+esc Displays information about system hardware components and the system BIOS version number. Control the bass settings (select models only). fn+b Enables or disables the Beats Audio bass settings (select models only).
6 Multimedia and other features Your computer includes the following: ● Two integrated speakers and two subwoofers ● Two integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow you to play, pause, fast forward, or rewind a media file. Refer to Using the action keys on page 30 for information about your computer's media activity controls.
Adjusting the volume You can adjust the volume using the volume keys. Refer to Using the action keys on page 30 for more information. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. NOTE: Volume can also be controlled through the operating system and some programs.
Intel Wireless Display Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless third-party TV adapter (purchased separately) is required. Content that asserts output protection, such as Blu-ray discs, will not play on Intel Wireless Display. For details about using the wireless adapter, refer to the device manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the wireless display.
Webcam Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording. The webcam software enables you to experiment with the following features: ● Capturing and sharing video ● Streaming video with instant message software ● Taking still photos To access the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam.
HDMI The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately). One HDMI device can be connected to the HDMI port on the computer. The information displayed on the computer screen can be simultaneously displayed on the HDMI device.
Using CyberLink PowerDVD (select models only) CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage and edit your photo collections. ▲ To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and then click CyberLink PowerDVD 10. For more information on using CyberLink PowerDVD, refer to the PowerDVD software Help.
7 Power management Inserting or removing the battery NOTE: For additional information on using the battery, refer to Using battery power on page 45. Inserting the battery 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Align the battery (1) with the outer edge of the battery bay, and then rotate the battery into the battery bay (2) until it is firmly seated. The battery release latch automatically locks the battery into place.
Removing the battery CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. 3.
Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Sleep in any of the following ways: ● Briefly press the power button. ● Close the display. ● Select Start, click the arrow next to the Shut down button, and then click Sleep.
Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the power meter icon. ● To access Power Options, or to change the power plan, click the power meter icon and select an item from the list.
Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. Select Start > Control Panel > System and Security > Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended).
Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery and is running on external AC power, the computer switches to battery power if the AC adapter is disconnected from the computer.
Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in the notification area, at the far right of the taskbar. Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options.
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Turn on the computer.
Conserving battery power ● Select low power-use settings through Power Options in Windows Control Panel. ● Turn off wireless and local area network (LAN) connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source. ● Stop, disable, or remove any external media cards that you are not using. ● Decrease screen brightness.
Using external AC power NOTE: For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box. External AC power is supplied through an approved AC adapter or an optional docking or expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly.
Switchable graphics/dual graphics (select models only) Select computers are equipped with either switchable graphics or dual graphics. ● Switchable graphics—Supported by both AMD and Intel. If your computer has switchable graphics, it offers both fixed and dynamic schemes. ● Dual graphics—Supported only by AMD. If your computer has AMD dual graphics, it is based on the dynamic scheme with a specific AMD chipset configuration.
Using dual graphics (select models only) If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can enable AMD Crossfire™ to increase application power and performance for fullscreen applications that use DirectX version 10 or 11. For more information about DirectX, refer to http://www.microsoft.com/directx.
8 External cards and devices Using Digital Media Slot cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, refer to Front on page 9. Inserting a digital card CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1.
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. 1. Save your information and close all programs associated with the digital card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2.
9 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Using hard drives Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision.
Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive, the computer behaves in the following ways: ● The computer will not shut down. ● The computer will not initiate Sleep or Hibernation, except as described in the following Note. NOTE: If the computer is running on battery power and reaches a critical battery level, HP 3D DriveGuard allows the computer to initiate Hibernation.
Adding or replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Removing the hard drive 1.
9. Remove the hard drive service door (2). 10. Remove the 3 screws securing the hard drive (1) , and then pull the hard drive tab (2) to lift the hard drive out of the hard drive bay. 11. Disconnect the hard drive cable (3), and remove the hard drive.
Installing a hard drive 1. Connect the hard drive cable to the hard drive (1), and then insert the hard drive into the hard drive bay (2). 2. Tighten the 3 hard drive screws to secure the drive (3). 3. Align the tabs (1) on the hard drive service door with the notches on the computer. 4. Close the hard drive service door (2).
5. Tighten the screw (3) on the hard drive service door. 6. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 7. Slide the cover forward(2). 8. Tighten the screw (3) on the memory module compartment cover. 9. Replace the battery. 10. Reconnect external power and external devices. 11. Turn on the computer.
Using optical drives Optical drives include the following: ● CD ● DVD ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all drives installed in your computer, including your optical drive, is displayed. Inserting an optical disc 1. Turn on the computer. 2. Press the release button (1) on the drive bezel to release the disc tray. 3. Pull out the tray (2). 4.
Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.
10 Memory modules Adding or replacing memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
5. Slide the cover backwards (2), and then remove the cover (3). 6. If you are replacing a memory module, remove the existing memory module: a. 70 Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 7. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the module. 8. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 9. Close the cover (2). 10. Tighten the screw (3) on the memory module compartment cover.
11. Replace the battery. 12. Reconnect external power and external devices. 13. Turn on the computer.
11 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows® operating system, HP applications, the non–Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Locating your security software (select models only) HP Security Assistant provides a starting location for you to quickly access a collection of security software applications that are organized by task.
Setting Windows passwords Password Function User password Protects access to a Windows user account. It also must be entered when you exit Sleep or Hibernation. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting passwords in Setup Utility (BIOS) Password Function Administrator password* ● Must be entered each time you access Setup Utility (BIOS).
Using the fingerprint reader Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer. This account allows you to log on to your computer with a swipe of a designated finger. You may also use the fingerprint reader to fill in password fields on Web sites and other programs that require a logon. For instructions, see the fingerprint reader software Help.
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date.
Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory. Microsoft® sends out alerts regarding critical updates.
Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see “Backup and recovery.” Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
12 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.
Restoring the system If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore your system to its factory image. Ideally, you have already used HP Recovery Manager to create these tools immediately after software setup. For issues other than hard drive failure, you can restore your system by using the HP Recovery partition, rather than by using recovery discs or a recovery flash drive.
Performing a system recovery HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition on the hard drive. NOTE: A system restore must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail. A system restore should be used as a final attempt to correct computer issues.
Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. 3. Press f9 at system bootup. 4.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is. NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail.
Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the User Account Control feature to improve the security of the computer.
Create a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2.
13 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility (BIOS).
Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow these steps: 1. 2. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter. ● To scroll up and down, use the up arrow key or the down arrow key.
Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility (BIOS). 3. Use the arrow keys to select Exit > Load Setup Defaults. Press enter. 4.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. Depending on your computer, the following diagnostic tests may be available in System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
A Troubleshooting and support Troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer will not start up: ● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.
The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided: CAUTION: Emergency shutdown procedures result in the loss of unsaved information. ● Press ctrl+alt+delete, and then click the Power button. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery.
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the f12 action key to turn it on. ● Be sure that the device wireless antennas are free from obstructions. ● Be sure that the DSL or the cable modem and its power cord are properly connected and the lights are on.
The optical disc tray does not open for removal of a disc 1. Insert the end of a paper clip into the release access in the front bezel of the drive (1). 2. Press in gently on the paper clip until the disc tray is released, and then pull out the tray until it stops (2). 3. Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges of the disc (3). Hold the disc by the edges and avoid touching the flat surfaces.
The computer does not detect the disc drive If Windows does not detect an installed device, the device driver software might be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility by: 98 1. Removing any discs from the optical drive. 2. Selecting Start > Control Panel > System and Security. 3. In the System area, clicking Device Manager. 4.
A disc does not play To play a CD, DVD, or BD: ● Save your work and close all open programs before playing a disc. ● Log off the Internet before playing a disc. ● Be sure that you insert the disc properly. ● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. ● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.
The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Disable Sleep and Hibernation. ● Be sure that you are using the right kind of disc for your drive. ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again. ● If copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from the hard drive.
B Cleaning your computer Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides and cover To clean and disinfect the sides and cover, use a soft microfiber cloth or a static-free cloth without oil (such as a chamois) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe. NOTE: debris.
C Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.
D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.
E Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
F Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
Index A AC adapter, testing 50 action keys decrease screen brightness 30 Help and Support 30 identifying 8 increase screen brightness 30 keyboard backlight 30 next track or section 30 play, pause, resume 30 previous track or section 30 switch screen image 30 volume 34 volume down 31 volume mute 31 volume up 31 wireless 31 airport security devices 57 antivirus software 78 audio functions, checking 34 audio-in (microphone) jack, identifying 10 audio-out (headphone) jack, identifying 10 B b key, identifying 8
E electrostatic discharge 105 esc key, identifying 8 existing wireless network, connecting to 21 external AC power, using 49 external devices 56 external drive 56 external monitor port 11, 36 F f11 83 fingerprint reader light 5 firewall software 22, 78 fn key, identifying 8, 32 G graphics modes, switching 51 H hard drive external 56 HP 3D DriveGuard 59 installing 63 removing 61 hard drive bay, identifying 13 HDMI configuring audio 37 HDMI port, connecting 37 HDMI port, identifying 11 headphone (audio-out)
optical drive eject button, identifying 10 optical drive, identifying 10 optional external devices, using 56 P passwords set in Setup Utility (BIOS) 76 set in Windows 76 pinching TouchPad gesture 29 pointing devices, setting preferences 25 ports external monitor 11, 36 HDMI 11, 37 USB 10, 11 VGA 36 power battery 45 conserving 48 options 41 power button, identifying 6 power connector, identifying 10 power lights, identifying 5 power meter 43 power plans customizing 43 selecting 43 viewing current 43 power-sa
using power plans 43 using power-saving states 41 using system restore 86 using the power meter 43 V vents, identifying 11, 13 VGA port, connecting 36 video 36 volume adjusting 34 buttons 34 keys 34 W webcam 36 webcam light, identifying 12 webcam, identifying 12 Windows applications key, identifying 8 Windows logo key, identifying 8 Windows, passwords set in 76 wireless icons 19 protecting 22 wireless certification label 14 wireless connection, creating 19 wireless devices, turning on or off 20 wireless enc
