User's Manual

Key Considerations 773
will add the NBX Call Processor to the table in the NBX Call Processors
step
8 Click Next and complete the wizard as explained in “
The Network
Discovery Wizard” on page 109.
When the discovery is complete, the phones should be visible.
There is a problem with the HTTP service for the NBX Call
Processor
3Com Network Director uses the HTTP protocol to communicate with the
NBX Call Processor. If this service is malfunctioning, 3Com Network
Director could fail to retrieve the list of phones for the NBX Call Processor.
To c h eck t his:
1 Select the NBX Call Processor icon on the map and select the Monitoring
> Live Graphs menu option
2 Using the HTTP service monitor, ensure that the HTTP service is
functioning correctly
The NBX Call Processor stopped responding during the network
discovery
If none of the previous diagnoses apply, it might be that the NBX Call
Processor momentarily stopped responding during the network discovery.
In that case, you should rediscover the network:
1 Rediscover the network using the Tools > Network Discovery menu
option.
2 Go through the steps of the wizard until you reach the NBX Voice
Network step. Refer to “
NBX Voice Network Pane” on page 120.
3 In the NBX Voice Network step, select Yes and click Next.
4 In the NBX Call Processors step, if the NBX call processor is not visible in
the table, click Add to open the Add NBX Call Processor dialog box,
otherwise select the NBX call processor and click Edit to open the Edit
NBX Call Processor dialog box.
5 In the Add/Edit NBX Call Processor dialog box, specify the IP address,
username and password for the NBX Call Processor, then click OK. This
will add the NBX Call Processor to the table in the NBX Call Processors
step.