HP Netserver LP 2000r Service Manual Online Version: 1.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 General Information ..................................................................................................................................... 1 Notice to Service Technicians........................................................................................................................ 1 Introduction..................................................................................................................................................... 1 Front Panel..................
Contents Video Connector ......................................................................................................................................16 LAN Connector.........................................................................................................................................17 SCSI .........................................................................................................................................................18 3 Parts Information................
Contents Preventive Maintenance Procedures ........................................................................................................... 47 Troubleshooting Tips.................................................................................................................................... 47 Troubleshooting Checklist ....................................................................................................................... 48 BIOS Recovery.......................................
Contents Removing an Accessory Board ....................................................................................................................77 Installing an Accessory Board ......................................................................................................................80 Removing a Processor and Heatsink ...........................................................................................................83 Installing a Second Processor...............................
1 General Information Notice to Service Technicians This is the service document for the HP Netserver LP 2000r. You may also need to access the HP NetServer LP 2000r Installation Guide or the HP NetServer LP 2000r User Guide that are available on the Network Server Division WEB site: http://www.hp.com/netserver Introduction Before operating the HP Netserver LP 2000r, familiarize yourself with the Netserver's controls, ports, and indicators, as shown in the following figures.
Chapter 1 General Information Table 1-1. Control Panel Switches and Control/Indicator Power On/Off/Sleep Switch & LED Description The power switch turns the Netserver power On or Off. If sleep states are available, it also transitions between Power On and sleep states. Sleep states are NOS dependent and not available if your NOS does not support power management based on the ACPI (Advanced Configuration and Power Interface) standard.
Chapter 1 General Information Rear Panel The ports and connectors at the rear panel are listed below. • The power connector accepts a standard power cable to connect the HP Netserver LP 2000r with a UPS or the site power source. A second power supply for redundancy is optional. Each power supply has its own power cord connection. • The mouse port accepts a standard mouse with a PS/2 connector. • The keyboard port accepts a standard keyboard with a PS/2 connector.
Chapter 1 General Information Table 1-3.
Chapter 1 General Information 2. Press the power switch on the HP Netserver control panel when prompted by the operating system. Normally this completes the power-down procedure. Connecting AC Power to Multiple-Server Configurations The HP Netserver temporarily draws a large "inrush current," when first connected to an AC power source. The inrush current is much greater than the Netserver's normal operating current and generally, the AC power source can handle the normal inrush current.
Chapter 1 6 General Information NOTE The HP Netserver power button will force a power down without waiting for the NOS to gracefully shut down the Netserver, if the power button is pressed and held more than four seconds. CAUTION If the power button override is used, there is a strong possibility that data will be corrupted or lost.
2 System Information Introduction This chapter provides information on mass storage, connector pin-outs, accessory guidelines and system specifications. Mass Storage The HP Netserver LP 2000r comes standard with an IDE CD-ROM and a flexible disk drive with some configuration of SCSI hard disk drives. The internal mass storage cage can hold up to 6 total SCSI drives. Mass Storage Guidelines • General Guidelines ◊ Use care when unpacking and handling the SCSI disk drives.
Chapter 2 System Information ◊ Channel B is used to control external mass storage devices, including an external backup tape drive. Channel B is connected to the external 68-pin SCSI connector on the rear of the Netserver. It can also be connected to internal backplanes and used for duplex mode. • SCSI Drive Addressing ◊ The SCSI drives in the Hot Swap slots are automatically assigned SCSI addresses according to their drive slot location-not by SCSI addresses you may set.
Chapter 2 NOTE System Information The boot order can be changed using the Netserver's (BIOS) Setup Utility and the SCSI Select Utility. Installed Mass Storage Devices Table 2-1 lists the number and types of mass storage devices that may be installed into the HP Netserver LP 2000r. Table 2-1.
Chapter 2 System Information CAUTION To prevent damage to the embedded SCSI controller, don't use a HVD (High Voltage Differential) device. External SCSI Connector The HP Netserver LP 2000r can be configured to extend one of its SCSI channels (typically channel B) to an external SCSI connector. This allows connection of additional mass storage devices to the second channel of the Netserver’s embedded controller.
Chapter 2 System Information Accessory Board Guidelines The HP Netserver LP 2000r provides up to three 33 MHz, 32/64 bit, 5V PCI slots which are located on an extension board. Tested PCI Boards For a list of tested PCI boards, check for compatibility under the Hardware Tested Products list for the HP Netserver LP 2000r under the Service and Support topic for the specific NOS used in the Netserver at HP’s web site: http://www.hp.
Chapter 2 System Information Technical Specifications The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits. Ensure the operating environment for your server is suitable for all of the mass storage devices being used.
Chapter 2 System Information Processor/Memory Set: Feature Description Processors Intel Pentium III (up to 2 processors) processors, at supported speeds of 866, 933 MHz; and 1 GHz, with 256 KB level 2 cache on processor. Chipset Serverworks LE chip set with 133 MHz bus speed support. Memory Supports up to four SDRAM DIMMS (168 pin) for a maximum of 4 GB.
Chapter 2 System Information Power Supply Specifications Parameter Characteristics Input Type Auto-ranging Input – Maximum Range 100 to 127 VAC 5.0 A at 50/60 Hz 200 to 240 VAC 2.8 A at 50/60 Hz Operating Current 100 VAC 5.3 A 120 VAC 4.6 A 200/208 VAC 3.2 A 220/230 VAC 2.8 A In-rush Current 60 A Operating Power 260 W Continuous Connector Pinouts Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional.
Chapter 2 System Information Serial Port Connector 5 4 3 2 1 9 8 7 6 Serial Port Connector Serial Port Connector (male) Pinouts Pin Number Signal Description 1 Data carrier detect 2 Receive data 3 Transmit data 4 Data term ready 5 Signal ground 6 Data set ready 7 Request to send 8 Clear to send 9 Ring indicator USB Connector 1 1 2 2 3 3 4 4 USB Connector Universal Serial Bus Connector Pinouts Pin Number NOTE Signal Description 1 VBUS 2 D+ 3 D- 4 GND Use of the USB
Chapter 2 System Information Parallel Port Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Parallel Connector Parallel Port Connector (female) Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledgeb 2 Data bit 0a 11 Busy 3 Data bit 1a 12 Paper end 4 Data bit 2a 13 Select 5 Data bit 3a 14 Auto line feedb 6 Data bit 4a 15 Error1 7 Data bit 5a 16 Initialize printerb 8 Data bit 6a 17 Select inb 9 Data bit
Chapter 2 System Information Video Connector (female) Pinouts Pin Number Function Pin Number Function 1 Red 9 Key (no pin) 2 Green 10 Sync return (ground) 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self-test (ground) 13 Horizontal sync (+) 6 Red return (ground) 14 Vertical sync (-) 7 Green return (ground) 15 Not used 8 Blue return (ground) LAN Connector GRN LED 1 YEL LED 8 LAN Connector LAN Connector Pinouts Pin Number Signal Descript
Chapter 2 System Information SCSI There is one external SCSI connector on the back of the server.
3 Parts Information Exploded View – External 1 10 11 2 3 4 5 3 6 4 9 7 Rear View 8 12 19
Chapter 3 Parts Information Exploded View – Internal 14 15 16 SCSI IN 21 20 17 SCSI EXT 19 22 18 SCSI OUT 23 SCSI B SCSI A 22 SCSI IN SCSI A SCSI IN 24 20
Chapter 3 Parts Information Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the HP Netserver, except where noted. NOTE * The item numbers listed below are used with the part illustrations in order to identify the nomenclature of the part. Part numbers are found by using the part nomenclature from this list to select the correct part from the HP Partsurfer.
Chapter 3 Parts Information Item No.
4 Diagnostics Diagnostic Tests When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Netserver. • Built-in diagnostic Error Messages. • BIOS and other error messages. These are errors detected by the system BIOS outside the built-in diagnostics or application errors.
Chapter 4 Diagnostics DiagTools Capabilities DiagTools for HP Netservers is a set of off-line diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. DiagTools is supplied on the HP NetServer Navigator CD-ROM. The user prepares DiagTools software for use by transferring it to diskette. Then the DiagTools diskette is used to boot the server.
Chapter 4 Diagnostics About Error Messages A hexadecimal number designates each error message reported by DiagTools; a short note on the type of error; and a list of one or more steps the user can take in response. When you run a test, it exercises many aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are encountered rarely, if ever.
Chapter 4 Diagnostics Tools Required Check the documentation provided with the NOS and accessory boards for additional tool requirements. • Torx® T-15 driver • ¼-inch flat blade screw driver Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, HP recommends contacting your reseller first. If you need to get assistance from HewlettPackard, refer to Warranty and Support document provided with the Netserver.
Chapter 4 Diagnostics 1. Remove the AC power cord, wait 15 seconds, reconnect the power cord, and try again. 2. Ensure all cables and the power cord(s) are firmly plugged into the proper receptacles. 3. If the Netserver is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is turned on. 4. Plug a different electrical device (such as a printer) into the power outlet, and turn it on to verify if the fault is with the power supply. 5.
Chapter 4 Diagnostics Error Messages There are three kinds of error messages; two types appear during the POST process and the third is not a visual message, but an audible message (beep codes). Any one of these three types of error messages could point to a problem which might prevent the Netserver from completing the boot process. These are: • Error messages (reverse video) – These text messages display in black text on white background and can provide more information on screen.
Chapter 4 Diagnostics 4. Check the following: If you have installed an accessory board, verify the board is firmly seated in its slot and any switches or jumpers on the accessory board are properly set. ◊ Refer to the documentation provided with accessory board. ◊ Check all internal cabling and connections. ◊ If you have changed any switches on the system board, verify each one is properly set. NOTE Only three of the eight switches on configuration switch are used. 5.
Chapter 4 Diagnostics Table 4-1. POST Error Messages Message Corrective Action Operating system not found • Verify the desired boot drive has power and its SCSI cable connected. • Verify the SCSI cable is securely plugged into the SCSI connector on the system board. • Verify the boot device is enabled in the Setup Utility under the Security menu. • Verify the boot device has an operating system installed. Keyboard error (The LP 2000r will complete the boot process without a keyboard connected.
Chapter 4 Diagnostics Table 4-2. POST Error Codes Code Description 0000 System Board error Problem/Solution POST has detected a failure limited to the system board internal functions. To verify this error: 1. Reboot the Netserver. Skipping this error message and continuing may result in unstable behavior, or a system hang during the boot process. 2. If this error continues, the system board may need to be replaced. Contact your service representative to replace your Netserver.
Chapter 4 Diagnostics Code Description 0021 PCI Configuration conflict Problem/Solution A configuration problem has occurred with a PCI device. The PCI device or accessory board doesn’t match PC setup settings or has conflicts with PC resources (reserved memory space, IRQ or DMA channels). To correct this: 1. Clear the PCI configuration with the Configuration switch. Refer to " Clearing the CMOS Configuration”. 2. If necessary, use the Setup Utility to manually configure the PCI devices. 3.
Chapter 4 Diagnostics Code Description 0076 Integrated HP NetRAID processor is not responding. (This does not apply to LP 2000r) Problem/Solution This problem will prevent the operation of the Integrated HP NetRAID, if it is enabled. The problem may also prevent operation of some PCI slots. 1. Flash the Integrated HP NetRAID firmware and reboot the system. 2. If the error persists, your I/O board may need to be replaced. Contact your service representative.
Chapter 4 Diagnostics Code Description 0106 Mouse is not responding. (The LP 2000r will complete the boot process without a mouse connected.) 0108 Mouse and Keyboard reversed Problem/Solution The system board has detected the mouse is not responding. To correct this: 1. If the mouse has just been removed, press [Esc] to automatically validate the change. 2. Otherwise, verify the mouse connector is firmly connected. 3. If the problem persists, your mouse may need to be replaced.
Chapter 4 Diagnostics Code Description 0301 Flexible disk drive (B) boot error (This does not apply to LP 2000r) Problem/Solution POST has detected the flexible disk drive (B) reported an error during its self-test. 1. Verify a diskette can be properly inserted and removed from the flexible disk drive. 2. Verify the flexible drive type configured in the Setup Utility matches the flexible disk drive installed in the HP Netserver. 3. Verify all data cables and power cords are firmly connected. 4.
Chapter 4 Diagnostics Code Description 0401 CD-ROM drive not responding Problem/Solution POST has detected the CD-ROM drive is not responding, but is configured in the Setup Utility. To correct this: 1. If the CD-ROM drive has just been removed, press [F4] to automatically validate the change. 2. Verify all data cables and power cords are firmly connected. 3. If the cable is damaged, connect the hard disk drive to another IDE cable, if available.
Chapter 4 Diagnostics Code Description 0510 Hard Disk boot Error Error codes #0510, #0511, #0512, and #0513 apply to IDE0, IDE 1, IDE 2, and IDE 3 respectively as described in the Setup Utility). (This does not apply to LP 2000r) 0520 Hard Drive not responding (Error codes #0520, #0521, #0522, and #0523 apply to HDD0, HDD1, HDD2, and HDD3 respectively as described in the Setup Utility).
Chapter 4 Diagnostics Code Description 0600 Video Memory boot error Problem/Solution The video memory size detected during POST is smaller than previously detected. (This would apply if the embedded video circuitry was defective, or a video adapter board were installed into LP 2000r to increase the video speed and memory.) To correct this: 1. If you have changed to a video adapter board, press [F4] to automatically validate the change. 2.
Chapter 4 Diagnostics Code Description 0801 Cache boot error Problem/Solution POST has detected an error in the cache memory module. To correct this: 1. Verify the processor is installed correctly. 2. If the problem persists, the processor may need to be replaced. Contact your service representative. 0900 Integrated LAN disable error The system could not disable the integrated LAN. To correct this: 1. Reset the Integrated LAN by powering off the HP Netserver. 2.
Chapter 4 Diagnostics Code Description 0B3x Processor conflict Problem/Solution POST has detected the processors installed in the Netserver are not the same type or speed. To correct this: 1. Ensure both processors in the Netserver have the same product code, which should include the type, heat sink, and speed. 2. If not, replace one or both to ensure both are the same product code. Contact your service representative.
Chapter 4 Diagnostics ◊ Remove and reinsert the processor(s) firmly in the sockets on the system board. ◊ Remove and reinsert the DIMMs firmly and correctly in the slots. Clearing the CMOS Configuration You may need to clear the CMOS configuration if the configuration has been corrupted, or if incorrect settings made in the Setup Utility have caused error messages to be unreadable. To clear the configuration: 1. Turn off power to the Netserver and remove the cover. 2.
Chapter 4 Diagnostics Rear of Chassis Open Not Used (Default = Off) BIOS Recovery Clear Password Clear CMOS Shaded rectangle represents the position Not Used (Default = Off) of switch. Open = Off Closed = On Configuration Switch Positions Resetting a Lost Password If you have forgotten the Power-on password, you can reset it using the configuration switch on the system board.
Chapter 4 Diagnostics Monitor Does Not Work NOTE If the Netserver has a large amount of memory installed, it may take 30 seconds for the first screen to display. 1. If nothing is displayed on the screen, but the Netserver starts and you have verified the keyboard, disk drives, and other peripheral devices are functioning properly: ◊ Verify the monitor is plugged in and power is turned on. ◊ Verify the brightness and contrast controls of the monitor are properly set.
Chapter 4 Diagnostics SCSI Device Does Not Work If error messages display on the monitor indicating a failure of a SCSI hard disk or tape backup device, perform these checks: 1. Verify the power cable is securely connected to the drive, and the flat cable is securely connected to the drive and to the SCSI connector on the system board. 2. Verify all SCSI devices have unique IDs. 3. Ensure your SCSI device is not terminated. 4. Ensure connector pins are not displaced or distorted.
Chapter 4 Diagnostics Battery on System Board 8. Insert the new battery with the positive sign (+) facing up in the socket. 9. Press down on the center of the battery with your thumb, pushing the battery down into the socket. The battery should snap into place. 10. Ensure the spring latch holds the battery firmly. 11. Replace the cooling duct/cover and the Netserver cover. 12. Power on the Netserver and reset the CMOS settings.
Chapter 4 46 Diagnostics
Chapter 5 Troubleshooting 5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this Netserver. Be sure to turn off power to the Netserver when cleaning it. Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor screen Regularly Use "HP Video Screen Cleaning Solution" found in 92193M Master Clean Kit.
Chapter 5 Troubleshooting Troubleshooting Checklist To troubleshoot an installation problem, do the following: • First, ensure the Netserver is configured properly. Most Netserver problems are the result of incorrect BIOS and SCSI configurations. • If it is a network-related error, determine if the Netserver has enough memory and hard disk drive capacity. Consult your network operating system manual and its requirements.
Chapter 5 Troubleshooting 3. If the Netserver is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is turned on. 4. Plug a different electrical device (such as a printer) into the power outlet, and turn on the device to verify the outlet has power. 5. Verify the power supply is firmly connected to the system board connector. 6. Verify the front panel power switch is connected to the system board.
Chapter 5 Troubleshooting 2. Power-down the Netserver, gain access to the system board assembly, and set the BIOS Recovery switch of the configuration switch to the ON position. 3. Replace the cover and power on the Netserver with the BIOS Update diskette in the flexible disk drive. 4. The flash ROM program on the BIOS Update diskette will restore the BIOS to the Netserver. 5.
Chapter 5 Troubleshooting Password Problems This section describes some common password problems. Resetting Lost Passwords If you have forgotten the User or Administrator password, you can reset each one. The User password can be reset if you know the Administrator password, but the Administrator password can only be reset by a switch on the system board. User Password If you have forgotten the User password, but the Administrator password is known, perform the following steps: 1. Restart the Netserver.
Chapter 5 Troubleshooting 7. Replace the Netserver cover. 8. Turn on power to the Netserver and allow it to begin its startup routine. 9. If you wish to set a password again, press [F2] to start the Setup Utility. 10. Set the new Administrator password. 11. Choose the Exit option and save the changes to save the new password.
Chapter 5 Troubleshooting If the Netserver stops working, try the following: 1. Review the Troubleshooting Checklist before you continue. 2. Turn the Netserver off and unplug the power cords. Wait 30 seconds and plug the power cords in and turn it on. Verify the failure. 3. If the problem persists, replace the system board. 4. Once a problem has been found with a part, verify that it is the problem (or the only problem) by reinstalling the part and replicating the error.
Chapter 5 Troubleshooting b. Verify the circuit breaker for the AC power outlet is on. c. If the breaker was off, check that all devices connected the Netserver share the same circuit breaker and are the only devices on it. Reset the circuit breaker after reconfiguring the devices, if need be. d. Verify the AC power outlet is not faulty. Test it by plugging in a known-good device. e. Verify the third-wire ground is isolated from other grounds and is at ground potential. 3.
Chapter 5 Troubleshooting 2. Check the contrast and brightness controls to ensure each is adjusted. 3. Verify the video and power cords are connected to the monitor. 4. Ensure there is adequate power: a. Verify the display power switch is turned on. b. Verify the display power cord is connected to an AC power outlet and the video cable connected to the server's video connector. c.
Chapter 5 Troubleshooting 12. Verify the monitor is working by plugging it into a know-good Netserver or computer. 13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully straighten each pin. 14. Connect the monitor cable to the Netserver video connector and turn on the Netserver. If there is a display, but characters are the wrong size or the display is the wrong color: a. Check whether the monitor is a color or monochrome monitor. b.
Chapter 5 Troubleshooting Symptom: • The configuration cannot be saved and the battery loses power Refer to this section if the Netserver frequently loses date and time that may be caused by the battery losing power. 1. Review the Troubleshooting Checklist before you continue. 2. If the Netserver frequently loses the time and date, replace the battery. The battery is attached to the system board. 3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if necessary.
Chapter 5 Troubleshooting 4. Ensure the printer power switch is on. 5. Ensure the AC outlet is working. If the printer is plugged into a multiple-outlet box, make sure the switch on the outlet box is turned on, and the circuit breaker (if equipped) is not tripped. 6. Ensure the printer is on-line. 7. Examine the printer for a paper jam. 8. Run the printer internal self-test (if it has one) to make sure that the printer is functional. Refer to the printer’s manual for instructions. 9.
Chapter 5 Troubleshooting Symptom: • The mouse does not work or is intermittent The HP Netserver automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following: 1. Review the Troubleshooting Checklist before you continue. 2. Check that the mouse cable is properly and securely connected to the server. 3. If a keyboard/monitor switchbox is used with this Netserver, plug the mouse directly into the keyboard port of the Netserver.
Chapter 5 Troubleshooting 7. If the cables are securely attached, and the drive still does not work, replace the cables with known good cables, one at a time. 8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the system board, etc.). 9. If the problem persists, check for environmental problems that can damage disk media and disk drive heads.
Chapter 5 Troubleshooting ◊ Radiated Interference: Sources include communications and radar installations, radio/TV broadcast transmitters, and hand-held receivers. ◊ Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors. Symptom: • The Netserver won't boot from the CD-ROM Use the Setup Utility to make sure the CD-ROM drive is bootable: 1. Review the Troubleshooting Checklist and Boot Device Priority 2.
Chapter 5 Troubleshooting 9. Verify the SCSI bus is terminated at the SCSI Backplane. 10. Ensure no device is set to SCSI ID7; this is the SCSI ID used by the SCSI controller. 11. Verify all SCSI devices are either single-ended or differential SCSI devices (depending on the Netserver model), and that any bus does not contain both types. 12. Verify the SCSI hard disk drive that loads the operating system is set to the lowest SCSI address (usually set to 0). 13.
Chapter 5 Troubleshooting ◊ The device has a unique SCSI address. ◊ In general, when selecting an address for a drive (default address is 0), select as low a SCSI address as possible. ◊ The device's jumpers are set according to the device documentation. ◊ The hard disk activity light cable (for non-hot-swap devices) is properly installed. 7. Check that the primary SCSI hard disk drive is set to the lowest address (usually set to 0).
Chapter 5 Troubleshooting Use only the HP Netserver SCSI cables for the SCSI hot swap subsystem. 16. Verify all SCSI devices on the bus are appropriate for that bus (only single-ended SCSI devices on the single-ended bus; only differential SCSI devices on the differential bus). 17. Disconnect all SCSI devices except the SCSI adapter and the drive at SCSI address 0, and try again. If this fails, try substituting a known good SCSI adapter and disk drive. 18.
Chapter 5 Troubleshooting Memory Problems The memory modules are DIMMs. NOTE If the POST (displayed at power-on time) indicates a defective memory module, replace it. 1. Review the Troubleshooting Checklist before you continue. 2. If memory problems are being experienced, power the Netserver off and on. This performs a "cold" restart, rather than a "warm" restart (as it does when you press Ctrl+Alt+Del). 3.
Chapter 5 Troubleshooting 7. If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. 8. Test the adapter as directed in the installation tasks for each operating system. Also check the “README” files on the support disk.
6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: • Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Chapter 6 Replacing Parts Warnings and Cautions These warnings and cautions apply whenever you remove covers of the system. Only a technically qualified person should integrate, configure, or service the system. WARNING System power on/off: The on/off button (a convex button) on the front of the chassis DOES NOT turn off the system AC power. To remove power from system, you must unplug the two AC power cords from the wall outlets or the system.
Chapter 6 Replacing Parts Removing the Front Bezel The front bezel protects the power and reset switches from being accidentally disabled. You need to remove the front bezel in order to install mass storage devices or media. You do not need to turn off power to remove the front bezel. 1. Grasp the bezel at the opening in the center, and pull towards you to release the top edge of the bezel. 2. Pull and lift the bezel out toward you to remove it from the chassis.
Chapter 6 Replacing Parts Removing the Top Cover Replacing the Top Cover To replace the cover, follow these steps. 1. Place the rear edge of the top cover near the rear edge of the chassis and lay it down on the chassis. 2. Press down lightly while pushing the top cover toward the rear of the chassis. The cover flanges rest on the top edges of the inside of the chassis. Replacing the Cover 3. Turn the knob at the front of the chassis counter-clockwise.
Chapter 6 Replacing Parts 4. Slide the Netserver back into the rack. Removing the Air Flow Guide The air flow guide directs air onto the processor heatsinks. The air flow guide sits directly over the DIMMs and must be removed to install or remove DIMMS. 1. Remove the top cover as previously described. 2. Unplug the air flow guide fan cable from the system board. 3. Lift up the air flow guide to remove it.
Chapter 6 Replacing Parts Opening Drive Ejector Arms 2. Remove the drive: a. Using both hands, grasp the ejector arms and firmly pull the drive out about an inch to disengage the connection on the backplane. b. Wait about 30 seconds for the drive to stop spinning and for the drive heads to park. c. Use your hand to support the bottom of the drive, while you slowly pull the drive straight out. Do not allow the drive to fall. 3. Place the drive in an electrostatic protected container. Do not stack drives.
Chapter 6 Replacing Parts Installing Hot Swap Hard Drives To install Hot Swap hard drives in the Hot Swap drive slots, perform the following procedures: CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to install it. Before handling the drive, touch any unpainted metal surface to discharge static electricity. When you remove the drive from the anti-static bag, handle it only by the frame. Do not touch the electrical components.
Chapter 6 Replacing Parts Inserting a SCSI Drive 4. Make sure the drive is pushed in completely. Close the ejector arms and press them in until the latch clicks into place. Closing Drive Ejector Arms 5. Verify that the drive is flush with the other drives. If the drive is not flush, it is not seated properly in the drive slot. Open the ejector arms and repeat Step 3 and 4. Make sure that you open the ejector arms wide before inserting the drive in the slot.
Chapter 6 Replacing Parts Removing DIMMs You may need to remove a DIMM module to downsize your memory configuration or to replace a defective DIMM. 1. Log off all users, back up files, and power-down the HP Netserver. 2. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended. It is not necessary to remove the HP Net Server from the rack to install DIMMs. 3. Disconnect the power cords and all external cables.
Chapter 6 Replacing Parts Removing the Air Flow Guide 6. Locate the DIMM slots on the system board, and choose an empty slot to install a DIMM. DIMMs may be installed in any combination, in any slot, but HP recommends starting at slot 1 and filling the slots in order, with the largest size first. CAUTION Use only HP PC133 (133 MHz) SDRAM DIMMs. • Leave the memory module in the anti-static container until you are ready to install it. • Always use an anti-static wrist strap and a grounding mat.
Chapter 6 Replacing Parts 9. Align the notches on the DIMM with the keys on the slot. Retaining Latches (2) Keys DIMM Slot Notches DIMM to Slot Alignment 10. Hold the DIMM at approximately 30 ° to the system board and press the DIMM firmly and evenly into the slot until the retaining latches close. It is important to hold the DIMM firmly with both hands and use even pressure so as not to bend or break the DIMM connector during installation.
Chapter 6 Replacing Parts 3. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended. It is not necessary to remove the HP Netserver from the rack to install an accessory board. 4. Disconnect the power cords and any external cables connected to the system. WARNING The power supply will continue to provide standby current to the Netserver until the power is disconnected. 5. Remove the top cover.
Chapter 6 Replacing Parts Removing a PCI Card 9. When you have completed the PCI card removal, replace the PCI card cage and reconnect the card cage fan to the system board: a. Align the PCI card cage with the guides on the left side of the chassis. Lower the PCI card cage and plug the fan into the connector on the system board. b. Press down on the top of the card cage to plug the riser card into the motherboard. c. Make sure that the front edge of the PCI card cage is seated on the guide pin.
Chapter 6 Replacing Parts 10. Replace the top cover on the HP Netserver and push the Netserver back into the rack. Installing an Accessory Board Use this procedure to install the accessory board, observing the installation guidelines listed earlier. NOTE For information about a specific PCI board type, refer to the Readme file, Tested Products List, or Configuration Advisor on your HP Netserver Navigator CD-ROM. 1. Log off all users and, if necessary, back up files. 2.
Chapter 6 Replacing Parts Lift Cage by Fan and Back Removing the PCI Card Cage 8. Install the PCI card: a. Use a Phillips screwdriver to remove the slot cover. b. Slide the PCI card into the PCI slot. Slot 3 Slot 2 Slot 1 Removing the Slot Cover NOTE Slot 1 does not support the HP NetRAID 4M PCI board. Avoid using slot 1 for full-length cards. Slots 2 and 3 may be used for any card.
Chapter 6 Replacing Parts Inserting a PCI Card 9. When you have completed the PCI card installation, replace the PCI card cage and reconnect the card cage fan to the system board: a. Align the PCI card cage with the guides on the left side of the chassis. Lower the PCI card cage and plug the fan into the connector on the system board. b. Press down on the top of the card cage to plug the riser card into the motherboard. c. Make sure that the front edge of the PCI card cage is seated on the guide pin.
Chapter 6 Replacing Parts Once the HP Netserver is returned to normal operation, you may need to install software drivers. The drivers for the new PCI board are either part of your existing system software or included on a flexible diskette or CD-ROM provided with the accessory board. Removing a Processor and Heatsink Use this procedure to remove a processor and its heatsink. The heatsink must be removed, before removing the processor.
Chapter 6 Replacing Parts Tool Latch Installing a Second Processor This section provides the instructions for installing a second processor and its heatsink on the system board. CAUTION A processor can be damaged by static electricity. Take the following precautions: • Leave the processor in the anti-static bag until you are ready to install it. • Wear an anti-static wrist strap and use a static-dissipating work surface or grounding mat connected to the chassis when handling components.
Chapter 6 Replacing Parts 5. Gain access to the system board: a. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended. b. Remove the cover. c. Remove the air flow guide. 6. Ensure the processor speed of the second processor (CPU 2) is the same as the primary processor. If you are upgrading the second processor to a faster processor speed than the primary processor, the primary processor must also be changed.
Chapter 6 Replacing Parts NOTE Keep the terminator for future use. The terminator must be installed in the secondary processor socket when only one processor is used, or the HP Netserver will not operate properly. 8. Align the second processor over the empty processor socket. CAUTION Ensure that you align pin-1 of the processor with pin-1 of the processor socket, or pin damage will occur. 9. Insert the second processor into the socket and close the ZIF lever to fully seat the processor.
Chapter 6 Replacing Parts 2. Inspect the thermal patch. Replace the patch if it is damaged: a. Ensure that you are grounded with a static-dissipating wrist strap. b. Remove the damaged patch. If you are reinstalling a heatsink on a processor, use a lint-free cloth to remove any thermal material remaining on top of the processor chip. c. To install a new thermal patch, peel off the backing, and place the patch in the area marked at the center of the heatsink.
Chapter 6 Replacing Parts Placing the Heatsink on the Processor Hold Down Tool Latch Hook Latch Setting the Latches 88
Index A acetone, 47 ACPI Advanced Configuration and Power Interface, 2, 5 Administrator password resetting, 51 Advanced Configuration and Power Interface ACPI, 5 AGP video display modes, 13 air flow guide removing, 71 replacing, 71 ammonia, 47 anti-static wrist strap, 67 APIC Advanced Programmable Interrupt Controller, 11 B battery, 57 benzene, 47 BIOS Recovery, 49 boot device priority boot order, 8 boot order boot device priority, 8 CD-ROM, 8 default, 8 flexible disk drive, 8 PCI slot order, 8 SCSI A chann
Index G general information, 1 H hard disk drive troubleshooting, 44 hard drives adding, 8 Hardware Mirroring Drive Array Controller (DAC), 9 requirements, 9 hardware problems, 42 hardware specifications, 13 heatsink not reusable, 83 heatsink white thermal patch, 86 Hot Swap hard disk drive installing, 73 removing, 71 Hot Swap SCSI drives hardware mirroring, 9 HW mirroring requirements, 9 RAID level 1, 9 software mirroring limitations, 9 HP DiagTools Utility, 25 HP NetRAID 1Si Controller, 9 HP Netserver co
Index power none, 48 problems, 53 power cords disconnect all before opening system, 68 Power Cords, 22 power management Sleep States, 5 power on/off switch does not turn off AC power, 67, 68 Power requirements, 14 power supply hazardous conditions, 68 power switch DC power (front panel), 1 powering-down procedure, 4 power-on self test POST, 28 Power-On Self-Test (POST), 23 preventive maintenance, 47 printer/datacomm problems, 57 problems CD-ROM drive, 43 keyboard, 43 mouse, 43 password(s), 51 processor pro
Index W Warning disconnect power cords, cables, 68 no user-serviceable parts, power supply, 68 power on/off switch, 67, 68 weight, 12 92 weight and dimensions, 12 Z Zero Insertion Force ZIF, 85 ZIF Zero Insertion Force, 85
