User guide

Chapter 13 Service and Support
101
Prior to calling for support, record this information:
• Product model name and number
• Product serial number
• Operating system type and revision level
• Add-on boards or hardware installed
• Third-party hardware or software
• Applicable hardware driver revision levels
• A list of system resources, both used and available. Use the
configuration utility to obtain this list
• Any system or diagnostic error messages. Run Diagnostic Assistant
(from the HP Navigator CD-ROM, the Diagnostic Assistant diskette,
or downloaded from the HP web site) and print a list of all errors
reported
Provide a detailed description of the problem(s) including:
• Exact error message(s)
• When and where the message occurs
• What was the server doing at the time of the error
• What is the frequency of the error
• What was the last display on the monitor
• What changes were made to the server recently (including hardware
and/or software)
For hardware repair or telephone support in the U.S. and Canada, contact either:
• Participating Service Authorized HP Personal Computer Reseller
or
• HP Customer Support Center (Colorado) [phone] from 6 AM
to 8 PM Mountain Time on Monday through Friday and from 9 AM to
3 PM Mountain Time on Saturday