HP NetServer E 45 and E 50 User Guide
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Installation Overview ...................................................................................1 Verify Contents ..............................................................................................1 View the README File ..................................................................................1 Remove the Cover.........................................................................................2 Install Additional Memory.............................................
Tools........................................................................................................ 21 Installing IDE Devices.............................................................................. 21 Installing an IDE Hard Disk Drive In a Front Shelf.................................... 23 Installing an IDE Hard Disk Drive in a Rear Shelf..................................... 24 Configuring ISA Non-Plug-and-Play Boards ............................................. 25 5 Troubleshooting .......
Notice for Finland: Laser Safety Statement .................................................. 49 Notice for Germany...................................................................................... 49 Noise Declaration and Ergonomics .......................................................... 49 Laser Safety Statement ........................................................................... 49 Notice for Japan...........................................................................................
D Service and Support.................................................................................. 75 System Design, Integration, and Support ..................................................... 75 Information and Support When You Need It................................................. 76 HP Navigator Release History and Status Report......................................... 76 HP NetServer Navigator CD-ROM Subscription Service .............................. 77 HP NetServer Navigator CD-ROM .........
1 Installation Overview This chapter contains simplified setup information for your HP NetServer E 45 or E 50. For complete setup instructions, consult the HP NetServer E 45 - E 50 Installation Road Map. If your NetServer includes an HP SureStore tape backup device, see the Getting Started With Tape Backup Guide, included in the HP SureStore Backup Software kit for installation and configuration instructions.
Chapter 1 Installation Overview Remove the Cover If you are installing options, you will need to remove the cover. You do not need tools to remove the cover. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Chapter 1 Installation Overview Key Lock Cover Release Latches Figure 1-1. Unlocking and Opening the NetServer 5. Remove the cooling duct/cover. ◊ Unplug the fan cable from the power supply harness. ◊ Lift up on the front of the cooling duct/cover until it is free of the processor heat sink, as shown in Figure 1-2. ◊ Gently pull the duct/cover toward the front of the NetServer and lift it up and out of the chassis.
Chapter 1 Installation Overview Hook Cooling Duct/Cover Fan Cable Power Supply Harness Figure 1-2. Removing the Cooling Duct/Cover Install Additional Memory Use HP SIMMs listed on the Technical Reference Card, located in the pouch on the side of the chassis. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. 1.
Chapter 1 Installation Overview 45° 90° Notch Figure 1-3. Installing a SIMM Install Additional PCI and ISA Boards Install all adapter boards at this time. If you are installing a non-plug-and-play ISA board, you must reserve resources for the board. See "Configuring ISA NonPlug-and-Play Boards" in Chapter 4, "Accessories," for instructions of configuring these boards. For a list of boards HP has tested, view the Tested Products List located on the Navigator CD-ROM. To view the Tested Products List: 1.
Chapter 1 Installation Overview 8. The Tested Products List then displays. Click any product for which you want to find information. You can identify a board by the shape of its connector: Figure 1-4. Connector Identification Install Additional Mass Storage Devices If you are installing an IDE drive or internal SCSI devices in certain configurations, you may need additional cables or adapters.
Chapter 1 Installation Overview 4. Insert the Navigator CD-ROM into the CD-ROM drive now, turn off power to the NetServer, wait 10 seconds, and turn it back on. The NetServer will boot from the Navigator CD-ROM. If the NetServer fails to boot, follow the directions displayed on the screen. 5. Go to the Navigator Main Menu and select "Configuration Assistant." Follow the instructions in Configuration Assistant to continue your NetServer installation.
2 HP NetServer Navigator Contents of the HP NetServer Navigator CD-ROM Before the HP Navigator Main Menu is displayed, you may be prompted to set the language and the time and date. The Main Menu of HP Navigator directs you to modules where you can perform configuration tasks or access online system documentation.
Chapter 2 HP NetServer Navigator If you have installed an ISA non-plug-and-play accessory board, you must reserve system resources for it before you run Configuration Assistant or Installation Assistant. Refer to the "Installing ISA Non-Plug-and-Play Boards" in Chapter 4, "Accessories," for instructions. Then run Configuration Assistant and Installation Assistant: 1. Boot the HP NetServer Navigator CD-ROM. Turn on the monitor and the NetServer, and insert the Navigator CD-ROM into the drive.
Chapter 2 HP NetServer Navigator ◊ Select Yes for automated NOS installation, which will guide you through the NOS installation, set up the hard disk drive, and configure your NOS with appropriate drivers for HP-bundled configurations. Perform an automated NOS installation for first-time installation of Novell NetWare / IntranetWare or Microsoft Windows NT Server on a factory-configured HP NetServer. ◊ Select No for manual NOS installation.
Chapter 2 HP NetServer Navigator • For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print out instructions and manually create NOSspecific drivers diskettes, as follows: ◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized diskettes containing HP drivers and configuration files to use when you install the NOS.
Chapter 2 HP NetServer Navigator ◊ Execute Card Utilities: When HP Navigator finds installed boards for which there are additional configuration utilities on the CD-ROM, this option becomes available to complete the configuration of the boards. Select Execute on the Execute Card Utilities screen.
Chapter 2 HP NetServer Navigator • For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print out instructions and manually create NOSspecific drivers diskettes, as follows: ◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized diskettes containing HP drivers and configuration files to use when you install the NOS.
Chapter 2 HP NetServer Navigator HP Management Solutions HP Management Solutions is a comprehensive suite of utilities, applications, and built-in features to manage multiple servers locally or from remote locations. If you are unfamiliar with these products or concepts, see the management web page on the HP Web Site at http://www.hp.
Chapter 2 HP NetServer Navigator a modem connection. See the E 45 and E 50 Administrator Guide for more information about Symantec's pcANYWHERE32. Information Assistant HP NetServer Information Assistant gives you complete access to all the HP NetServer information and documentation. The information includes the complete user and service information available in online format that can be viewed on the screen and printed.
3 HP Information Assistant Information Assistant Overview The HP NetServer Navigator CD-ROM contains the HP Information Assistant. HP Information Assistant provides a quick and efficient means to locate information about installing, managing and servicing your HP NetServer.
Chapter 3 HP Information Assistant Finding Information Information Assistant provides you with many ways of navigating through its topics and locating information. For example, you can: Select a topic from the Map. Displays a window with an outline of every module and topic in the Information Assistant for the selected product. The Map enables you to view the contents of Information Assistant in outline view, and then select a topic to view. Search for a word or phrase using Search.
Chapter 3 HP Information Assistant You can also navigate between topics using hot spots, and revisit recent topics using the History button. For example: • Jump to other topics. Click on hot spots in graphics and text that link to other topics or to more information about the current topic. Hot spot text appears as bold green text. Hot spots on graphics are identified by moving the pointer over the graphic. When you point to a hot spot, the pointer changes to a hand.
Chapter 3 HP Information Assistant Installing from the CD-ROM To install HP Information Assistant onto a Windows PC from the Navigator CD-ROM, perform these steps: 1. Turn on your computer and CD-ROM drive. 2. Run Windows and display the Program Manager. 3. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. 4. For Windows 95 and Windows NT 4.0, select Start from the Task Bar, and then click the Run button.
4 Accessories Installing Accessories This chapter deals with installing those accessories not covered by the HP NetServer E 45 - E 50 Road Map. If you are installing SCSI mass storage devices, PCI accessory boards, or ISA plug-and-play accessory boards, consult the road map. The following accessories are discussed in this chapter: • IDE hard disk drive • ISA non-plug-and-play accessory boards Tools To install options, you will need a flat 1/4-inch flat blade screwdriver and a T15 TORX® driver.
Chapter 4 Accessories IDE Cabling If you want to install an IDE hard disk, you will need to purchase an additional IDE cable and connect it to the connector on the system board labeled "Primary IDE Channel" (the upper connector). NOTE The IDE cable that ships with this HP NetServer has only one device connector; it is a "master" connector. IDE Jumpers Each IDE device has a jumper labeled "MA" (master), "SL" (slave), and "CS" (cable select).
Chapter 4 Accessories • Likewise, if you want the device to be the slave device on the cable, set the jumper to "SL." No matter what connector on the cable the device is connected to, it will function as the IDE slave device. Set the device's jumper to "CS" (see "IDE Jumpers" above). Connect the connector labeled "master" to the hard disk drive.
Chapter 4 Accessories 10. Install the screws that secure the drive (or the shelf or the brackets) to the chassis. 11. Connect the IDE cable to the drive. If the device is the only drive on the IDE cable, connect the connector labeled "master" to the hard disk drive. 12. Connect the power cable to the drive. 13. Replace the NetServer cover, external cables, and power cord.
Chapter 4 Accessories 10. Connect the IDE cable to the drive. If the device is the only drive on the IDE cable, connect the connector labeled "master" to the hard disk drive. 11. Connect the power cable to the drive. 12. Replace the NetServer cover.
Chapter 4 Accessories required for a board spans two or more blocks shown on the screen, reserve all blocks required by the board. If the memory range required for the board is less than one block, select the whole block that contains the range. NOTE Boards may share a reserved memory block as long as each board uses a unique memory address range within the block. No two boards may use the same memory address range. Reserve memory blocks for all remaining ISA non-plug-and-play boards you are installing.
Chapter 4 Accessories NOTE Boards may share a reserved I/O port block as long as each board uses a unique I/O port range within the block. No two boards may use the same I/O port range. Reserve I/O port blocks for all remaining ISA non-plug-and-play boards you are installing. 14. Press the Escape key to return to the ISA Non-Plug-and-Play Boards menu. 15. Use the down arrow key to select the Interrupt Resources option from the menu, and press the Enter key. 16.
5 Troubleshooting Troubleshooting Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting: • HP NetServer Information Assistant contains the following tools: ◊ Troubleshooting Information ◊ Part Information ◊ List of Error Messages and Beep Error Messages • Navigator CD-ROM contains NetServer Utilities.
Chapter 5 Troubleshooting WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are shortcircuited by metal objects such as tools or jewelry.
Chapter 5 Troubleshooting If it is a hardware error, follow these steps: 1. Log users off the LAN and power down the server. Remove the NetServer cover. WARNING Before removing the cover, always unplug telephone cables and disconnect the power cord. Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are shortcircuited by metal objects such as tools or jewelry. 2.
Chapter 5 Troubleshooting 6. Check that the system board is fully seated in the backplane slot and that the retaining latch at the top of the system board is fully lowered. 7. Check that the CPU module is fully seated in its socket on the system board. 8. Check that the voltage regulator module (VRM) is fully seated in its socket on the system board (see Technical Reference Card, located in the pouch on the side of the chassis for location of VRM.) After Installing an Accessory 1.
Chapter 5 Troubleshooting If a Power-On System Hardware Test Error Message Appears If an error occurs during the power-on system hardware test (when the NetServer starts) details of the error are displayed. Follow the instructions on the screen. It is recommended that you correct the error before proceeding, even if the NetServer appears to start successfully. If the NetServer starts, but the power-on system hardware test still reports an error message, clear the CMOS configuration, as described below.
Chapter 5 Troubleshooting Power-On System Hardware Test Error Messages There are two kinds of error messages that may prevent the NetServer from booting. These are: • Messages in reverse video (black text on white background.) Press the Return key to see a definition of the message and what action to take to remedy the problem. • Power-on system hardware test errors. These display in normal video (white text on black background.
Chapter 5 Troubleshooting System CMOS checksum bad run Setup Press [F2] to run Setup. Change settings as required. Choose the Exit option and save the changes to save the new settings. Exit Setup and reboot the system. If no message appears but the system stops after the power-on system hardware test, check that main memory SIMMs are correctly installed.
Chapter 5 Troubleshooting 2. If the display image does not align with the screen (usually after you have changed resolutions), use the display’s controls to center the image. Refer to the monitor manual for information about the controls. 3. If the screens generated by the applications do not look right, check the application manual to find out which video standard is required. Also check your monitor manual to find out which refresh rate is required.
Chapter 5 Troubleshooting 2. Check that all SCSI devices have unique IDs. Refer to the HP NetServer E 45 - E 50 Installation Road Map or the Technical Reference Card, located in the pouch on the side of the chassis for more details on setting SCSI IDs. Password Problems Resetting Lost Passwords If you have forgotten the User or Administrator password, you can reset them.
Chapter 5 Troubleshooting 5. Turn off power to the NetServer. 6. Return switch 7 on the system board to the open position. 7. Replace the cooling duct/cover and the NetServer cover. 8. Turn on power to the NetServer and allow it to complete its startup routine. 9. If you wish to set passwords again, after the power-on system hardware test has completed, press [F2] to start the Setup program. 10. Set the new password(s). 11. Choose the Exit option and save the changes to save the new password(s).
Chapter 5 Troubleshooting System Board Battery Figure 5-1. Battery on System Board 4. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated completely. Make sure that the retaining clip is in place, and holds the battery firmly. 5. Replace the cooling duct/cover and the NetServer cover. Problems Running the Setup Program If you cannot run the Setup program, the NetServer’s configuration in CMOS memory may have become corrupt.
A Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using.
Appendix A Specifications Weight and Dimensions System Processing Unit (SPU) Height 445 mm (17.5 in) Width 191 mm (7.5 in) Depth 451 mm (17.75 in) Weight 14 kg (30.8 lb). Weight excludes monitor and keyboard. System footprint 0.08 m2 (0.9 ft2) Keyboard Height 35 mm (1.4 in) Width 467 mm (18.4 in) Depth 198 mm (7.8 in) Weight 1.9 kg (4.2 lb) Cable Length Keyboard cable 2 m (6.
B Regulatory Information Notice for USA FCC Radio Frequency Emissions Statements The configuration of the server you have purchased may be in either the class A or class B category. Please check the product compliance label to determine the class of product and refer to the appropriate information below. Class B Product Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Appendix B Regulatory Information Class A Product Statement: Warning for Accessories Installation and use of a Class A accessory (such as a network interface board) creates a system that meets the requirements for industrial and commercial environments. This equipment has been tested and found to comply with the limits for Class A digital devices, pursuant to Part 15 of the FCC Rules.
Appendix B CAUTION Regulatory Information Use of controls, adjustments or the performance procedures other than those specified herein may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure. Notice for Canada: DOC Requirements This digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations. Cet appareil numérique respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Appendix B Regulatory Information Notice for EU: Radio Frequency Emissions Warning for Accessories This product has been found to comply with CISPR 22 EMC emission limits. Installation and use of a Class A accessory creates a system that meets the requirements for industrial and commercial environments. However, in a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Appendix B Regulatory Information DECLARATION OF CONFORMITY Manufacturer’s Name: Manufacturer’s Address: per ISO/IEC Guide 22 and EN 45014 Hewlett-Packard Company 5301 Stevens Creek Blvd.
Appendix B Regulatory Information DECLARATION OF CONFORMITY per ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 5301 Stevens Creek Blvd.
Appendix B Regulatory Information Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer E 45 and E 50 - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle.
Appendix B VORSICHT Regulatory Information Die Verwendung von anderen Steuerungen oder Einstellungen oder das Durchführen von anderen Vorgängen als in der Bedienungsanleitung beschrieben kann gefährliche Strahlenexpositionen zur Folge haben. CLASS 1 LASER PRODUCT This CD-ROM Drive Unit is classified as a CLASS 1 LASER PRODUCT. LASSER KLASSE 1 PRODUKT The CLASS 1 LASER PRODUCT label is located on the top of the drive.
Appendix B Regulatory Information For products labeled as Class B This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.
Appendix B Regulatory Information Notice for UK: General Approval The HP NetServer E45 and E50 are approved under approval number NS/G/ 1234/J/100003 for indirect connection to Public Telecommunication Systems in the UK.
C Warranty and Software License Hardware Product Limited Warranty HP warrants this hardware product against defects in materials and workmanship, under normal use, for the period specified in the HP NetServer Limited Warranty Table section below. The warranty period begins on the date of delivery or on the date of installation if installed by HP or an Authorized HP Reseller (hereafter referred to as "Reseller".
Appendix C Warranty and Software License Third-Party Software Products HP does not warrant the form or content of third-party software or documentation that is distributed by HP, such as Network Operating Systems or applications and HP provides such products "As Is." Third-party software may be warranted in accordance with the third-party warranty statement accompanying the product. On-site visits caused by third-party software products are subject to standard perincident travel and labor charges.
Appendix C Warranty and Software License products--whether internal to the HP NetServer system processor unit (such as non-HP SIMMs) or external to the system processor unit (such as LAN cabling)-are subject to standard per-incident travel and labor charges. Limitation of Warranty HP does not warrant uninterrupted or error-free operation of an HP NetServer. This warranty extends only to the original owner and is not transferable. Consumables, such as batteries, have no warranty.
Appendix C Warranty and Software License Support purchased by Customer are used for these applications. Customer will indemnify and hold HP harmless from all loss, damage, expense or liability in connection with such use.
Appendix C Warranty and Software License 3. Loss of, or damage to, an HP NetServer in transit when Customer is responsible for the transportation charges. For on-site service, Customer must provide the following: 1. Access to the product, 2. Adequate working space and facilities within a reasonable distance of the product, 3. Access to and use of all information and facilities determined necessary by HP or Reseller to service the product, and 4.
Appendix C Warranty and Software License Return to HP/Reseller If on-site warranty service is not applicable, the product must be returned to a service facility designated by HP or Reseller. Customer must enclose a copy of a document proving date of purchase. Customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP or Reseller for warranty service.
Appendix C Warranty and Software License HP NetServer Limited Warranty Coverage Warranty Coverage Periods Product Year 1 Year 2 Year 3 HP NetServer L Series On-site1 On-site On-site HP NetServer E Series On-site1 n/a n/a HP Internal Accessories (e.g.
Appendix C Warranty and Software License 1. Consult the documentation provided with your product to assure that your system features are properly configured. 2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. 3.
Appendix C Warranty and Software License Denmark: 3929 4099 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 22 11 6299 Portugal: 01 441 7199 Spain: 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 United Kingdom: 0171 512 5202 International (English): 44 171 512 5202 Other Countries For hardware service, contact your local Reseller or HP sales office.
Appendix C Warranty and Software License Supplemental Warranty Service and Support Enhanced hardware warranty services, such as after-hour or weekend coverage, faster response time, and service in an HP Excluded Travel Area, may be available from HP or Reseller at additional charge.
Appendix C Warranty and Software License Under the TPA, if at the time such a product is acquired by the first consumer, that product is not of merchantable quality, does not correspond with a sample or description given by the local manufacturer/importer, or is not reasonably fit for any particular purpose made known at or before the acquisition to the local manufacturer/importer by the first consumer, then, subject to the exceptions under, and other requirements of, the Act, the first and subsequent con
Appendix C Warranty and Software License Garantiza este producto por el término de treinta y seis meses en todas sus partes y mano de obra contra cualquier defecto de fabricación y funcionamiento a partir de la fecha de entrega al consumidor final. En el caso de productos que requieran de enseñanza o adiestramiento en su manejo o en su instalación, a partir de la fecha en que hubiese quedado operando normalmente el producto después de su instalación en el domicilio que señale el consumidor.
Appendix C Warranty and Software License Producto Marca No. de Serie Modelo Nombre del Distribuidor Dirección : ( Calle, Número, Colonia o Poblado, Delegación o Municipio ) C.P. Ciudad. Estado Teléfono Fecha de entrega o instalación NOTAS El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto.
Appendix C Warranty and Software License replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer's alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product. Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the warranty period. Limitation of Warranty.
Appendix C Warranty and Software License The HP Software Product License Agreement will govern all Software which is provided to you with the exception of Microsoft Software. Microsoft Products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation. HP Software Product License Agreement The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP. License Grant.
Appendix C Warranty and Software License Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms.
Appendix C Warranty and Software License HP NetServer Warranty Frequently-Asked Questions Q: What is the intention of the HP NetServer Warranty? A: The HP NetServer Warranty is intended to protect you from any defects in workmanship or materials of the hardware product for a period of time after your purchase.
Appendix C Warranty and Software License Q: Will adding third-party memory or disk drives void the warranty? A: Adding third-party memory or disk drives does not void the warranty. However, there are some implications when you need technical support. For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched.
Appendix C Warranty and Software License Q: What is the response time for on-site warranty service? A: The standard response time for on-site warranty service is end of next business day. All response commitments are based on commercially reasonable efforts by HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property.
Appendix C Warranty and Software License Q: What are my options if I want network or server application software support? A: Network or server application software support services are available to complement the HP NetServer Warranty. Examples of these services include: ◊ ◊ ◊ Per-incident bundled (5-pack or 10-pack) network support, Annual network support, and Annual network support and server application support.
Appendix C Warranty and Software License b. Establish and practice back-up procedures for your data and programs to minimize any disruptions to your business in case of a hardware failure; and c. Use current driver and software revision levels to optimize your server environment. Q: Is the warranty still valid if I ship my HP NetServer to another location within my company? A: The warranty is valid as long as the HP NetServer remains in the country where you purchased it.
Appendix C Warranty and Software License ∗ Add-on boards or hardware ∗ Third-party hardware or software ∗ Operating system type and revision level Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log.
D Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced, industry-standard base. A network operating system, utilities, and application software have been added to create your complete system. The most effective source of system and software support is the organization that designed and configured your complete system.
Appendix D Service and Support Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources--each discussed in this appendix: • HP Navigator release history and status report • HP NetServer Information Assistant • HP TopTools server management software • CompuServe discussion forum and library • World Wide Web and Internet FTP • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date wit
Appendix D Service and Support • Release date • Part number of the HP Navigator CD-ROM • Document number The status report for your specific HP Navigator CD-ROM describes in detail any software updates between this version of the CD-ROM and the previous version. To obtain a release history or a status report, you will need one of these document numbers: • Release history: document number is 6005 • Status report: The number is different for each status report.
Appendix D Service and Support The updates include the following: • Updates to your system software, such as BIOS and driver upgrades • Enhancements to server management tools For a subscription form and subscription rates see: • Internet WWW: http://www.hp.com/netserver/servsup • Fax: Call HP's fax system at (1 800) 333-1917. Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine.
Appendix D Service and Support HP TopTools is available on the HP Navigator CD-ROM, or at the HP internet web site at: http://www.hp.com/netserver/products/management Refer to the E 45 and E 50 Administrator Guide included with your NetServer, or at the internet web site, above.
Appendix D Service and Support To download HP NetServer drivers from HP via Internet FTP, enter the following: ftp://ftp.hp.com/pub/servers Automated Fax HP's automated fax system contains full product data sheets, price guides, and a subset of the HP NetServer support information. In the U.S., call (800) 333-1917 from a push button tone phone to request that an index of available documents be sent to your fax machine. Call again to select the documents that you want transmitted. Outside the U.S.
Appendix D Service and Support You can sign up HP for Proactive Notification by visiting the following World Wide Web URL: http://proact.hp.com:8088/NetServer NOTE This address is case-sensitive. The 'N' and 'S' in 'NetServer' must be capitalized. Telephone Support During the warranty period, telephone technical support is available to assist you with setup, configuration, startup, and troubleshooting of your HP hardware product.
Appendix D Service and Support If you need to print out the HP Network Operating System Installation Instructions now, do the following: 1. Restart the system from the HP Navigator CD-ROM. 2. From the HP Navigator Main Menu, select Configuration Assistant and Installation Assistant. 3. From the Configuration Assistant menu, select Custom. 4. From the Select NOS menu, select your network operating system, and the version, if necessary. 5.
Appendix D Service and Support Please refer to Chapter 6, "Troubleshooting," for the steps to follow before calling for service. Prior to calling for support, record this information: • Product model name and number • Product serial number • Operating system type and revision level • Add-on boards or hardware installed • Third-party hardware or software • Applicable hardware driver revision levels • A list of system resources, both used and available.
Appendix D Service and Support For hardware repair or telephone support in Europe, contact either: • Participating Service Authorized HP Personal Computer Reseller or • HP Customer Support Center (Netherlands): Austria: 0660 6386 Belgium (Dutch): 02 626 8806 Belgium (French): 02 626 8807 Denmark: 3929 4099 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 22 11 6299 Portugal: 01 441 7199 S
Appendix D Service and Support Telephone Ordering Information U.S. • To identify a part or manual: automated fax (800) 333-1917; voice (916) 783-0804. • To order with a credit card: (800) 227-8164. Canada • Call (800) 387-3154. • Also available for part or manual identification: automated fax (800) 333-1917; voice (916) 783-0804. Latin America • Call your local HP office or (305) 267-4220 (Miami).
Appendix D Service and Support Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here: Asia/Pacific Headquarters Hewlett-Packard Asia Pacific Ltd. 17-21/F Shell Tower, Times Sq.
Appendix D Service and Support CompuServe also has offices and agents in the following countries: • Argentina--CompuServe S.A., Buenos Aires • Australia/NZ--CompuServe Pacific, Fujitsu Australia, Chatswood NSW • Chile--ChilePac, Santiago • France--CompuServe SARL, Rueil • Hong Kong--CompuServe Hong Kong, Motorola AirCommunications • Hungary--CompuServe Hungary, Middle Europe Network, Budapest • Israel--CompuServe Israel, Trendline Info. Comm.
Index A accessories installing, 21 accessory boards ISA installing, 5 configuring, 25 PCI, 9 installing, 5 automated FAX help system, 80 B battery, 38 BIOS, 10, 13, 16 C card utilities, 11, 13 troubleshooting, 36 CMOS memory clearing, 33 CompuServe, 79 express configuration, 10 replicate configuration, 14 TopTools, 14 configuration advisories, 11 Configuration Assistant and Installation Assistant, 9 configure disk array, 11, 12 connector identification, 6 cover removing, replacing, 2 unlocking, 2 custom con
Index status report, 76 Subscription Service, 77 I Information Assistant, 16 copy, 19 features, 17 finding information, 18 getting help, 17 installation, 19 printing, 19 using, 17 installing, 21 Installing adapter boards, 6 Installing mass storage devices, 6 installing memory, 4 ISA non-plug-and-play boards configuring, 25 ISA non-plug-and-Play board, 10 K keyboard troubleshooting, 36 M manual NOS installation, 12, 14 mass storage device, 21 messages, 34 monitor troubleshooting, 35 mouse troubleshooting, 3
Index troubleshooting, 36 telephone support, 81 TopTools, 14, 15, 78 troubleshooting basics, 29 error messages, 31 finding the problem, 30 tools, 29 Diskette Library, 16 Print or View Information, 16 System BIOS Update Utility, 16 Utility Partition, 11, 13 W warranty information for hardware, 53 weight and dimensions, 42 U User Preferences, 16 91
