Hardware Reference Guide HP Compaq MultiSeat ms6000 Desktop
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book ENWW
Table of contents 1 Product Features Standard Configuration Features ......................................................................................................... 1 Front Panel Components ..................................................................................................................... 2 Media Card Reader Components ......................................................................................................... 3 Rear Panel Components ................................
Appendix A Specifications Appendix B Battery Replacement Appendix C External Security Devices Installing a Security Lock .................................................................................................................... 48 Cable Lock ......................................................................................................................... 48 Padlock ..............................................................................................................................
1 Product Features Standard Configuration Features The HP Compaq MultiSeat ms6000 Desktop features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. NOTE: The HP Compaq MultiSeat ms6000 Desktop can also be used in a tower orientation.
Front Panel Components Drive configuration may vary by model. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone/Headphone Connector 3 Optical Drive Eject Button 8 3.
Media Card Reader Components The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components. Figure 1-3 Media Card Reader Components Table 1-2 Media Card Reader Components No.
Rear Panel Components Figure 1-4 Rear Panel Components Table 1-3 Rear Panel Components 1 RJ-45 Network Connector 6 DisplayPort Monitor Connector 2 Serial Connector 7 VGA Monitor Connector 3 PS/2 Mouse Connector (green)* 8 PS/2 Keyboard Connector (purple)* 4 Power Cord Connector 9 Line-Out Connector for powered audio devices (green) 5 Universal Serial Bus (USB) 10 Line-In Audio Connector (blue) The Microsoft MultiPoint Server operating system does not support PS/2 mouse and keyboard conn
Keyboard Figure 1-5 Keyboard Components Table 1-4 Keyboard Components 1 1 Function Keys Perform special functions depending on the software application being used. 2 Editing Keys Includes the following: Insert, Home, Page Up, Delete, End, and Page Down. 3 Status Lights Indicate the status of the computer and keyboard settings (Num Lock, Caps Lock, and Scroll Lock). 4 Numeric Keys Work like a calculator keypad. 5 Arrow Keys Used to navigate through a document or Web site.
Table 1-5 Windows Logo Key Functions (continued) Windows Logo Key + d Displays the Desktop Windows Logo Key + m Minimizes all open applications Shift + Windows Logo Key + m Undoes Minimize All Windows Logo Key + e Launches Computer Windows Logo Key + f Launches Search Windows Logo Key + Ctrl + f Launches Find Computers Windows Logo Key + F1 Launches Windows Help Windows Logo Key + l (lowercase L) Locks the computer if you are connected to a network domain, or allows you to switch users if you
2 Hardware Upgrades Serviceability Features The computer includes features that make it easy to upgrade and service. No tools are needed for most of the installation procedures described in this chapter. Warnings and Cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.
Removing the Computer Access Panel 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Replacing the Computer Access Panel Slide the lip on the front end of the access panel under the lip on the front of the chassis (1) then press the back end of the access panel onto the unit so that it locks into place (2).
Removing the Front Bezel 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Removing Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel and front bezel. 2. To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it (2).
Replacing the Front Bezel Insert the three hooks on the bottom side of the bezel into the rectangular holes on the chassis (1) then rotate the top side of the bezel onto the chassis (2) and snap it into place.
Using the HP Compaq MultiSeat ms6000 Desktop in a Tower Orientation The HP Compaq MultiSeat ms6000 Desktop can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4.
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a highperforming dual channel mode.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B.
example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel and 512-MB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
7. Rotate up the external drive bay housing to access the memory module sockets on the system board. Figure 2-8 Rotating the Drive Cage Up 8. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 2-9 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black DIMM1 socket.
9. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 10. Repeat steps 8 and 9 to install any additional modules. 11. Replace the access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were disengaged when the access panel was removed.
Removing or Installing an Expansion Card The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards.
7. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 8. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 2-11 Opening the Expansion Slot Retainer 9. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
10. Store the removed card in anti-static packaging. 11. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 12.
13. Rotate the slot cover retention latch back in place to secure the expansion card. Figure 2-16 Closing the Expansion Slot Retainer 14. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 15. Replace the access panel. 16. If the computer was on a stand, replace the stand. 17. Reconnect the power cord and turn on the computer. 18. Lock any security devices that were disengaged when the access panel was removed. 19.
Drive Positions Figure 2-17 Drive Positions Table 2-3 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch external drive bay for optional drives (media card reader shown) 3 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup.
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1. ● Connect devices in order of SATA0, SATA1, SATA2, then SATA3 ● Connect an eSATA adapter cable to the orange SATA3 connector.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
NOTE: The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: 1.
8. If removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 2-21 Disconnecting the Power and Data Cables 9. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
10. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 2-23 Removing the 5.25-inch Drive NOTE: To replace the drive, reverse the removal procedure. When replacing a drive, transfer the four guide screws from the old drive to the new one. Installing an Optical Drive into the 5.
8. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 25 for an illustration of the extra M3 metric guide screws location. CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive.
10. Rotate the drive cage to its upright position. Figure 2-26 Rotating the Drive Cage Up 11. Connect the SATA data cable to the white system board connector labeled SATA1. 12. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is located on the chassis frame under the drive cage.
14. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 2-28 Rotating the Drive Cage Down 15. Replace the access panel. 16. If the computer was on a stand, replace the stand. 17. Reconnect the power cord and turn on the computer. 18. Lock any security devices that were disengaged when the access panel was removed. The system automatically recognizes the drive and reconfigures the computer.
2. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable.
3. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 2-31 Removing a 3.5-inch Drive (Media Card Reader Shown) NOTE: To replace the 3.5-inch drive, reverse the removal procedure. When replacing a 3.5-inch drive, transfer the four guide screws from the old drive to the new one.
3. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 2-32 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) 4. Connect the appropriate drive cables: a.
4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 5. If the computer is on a stand, remove the computer from the stand. 6. Remove the access panel. 7. Rotate the drive cage for external drives to its upright position.
9. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 2-35 Disconnecting the Hard Drive Power Cable and Data Cable 10. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
11. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 2-37 Installing Hard Drive Guide Screws 12. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 2-38 Installing the Hard Drive 13. Connect the power and data cables to the back of the hard drive.
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1.
4. Remove the four screws from the bottom of the hard drive carrier. Figure 2-41 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier’s circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier’s circuit board. Figure 2-43 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 2-45 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 2-46 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
A Specifications Table A-1 Specifications Desktop Dimensions (in the desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.8 cm Approximate Weight 19 lb 8.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Table A-1 Specifications (continued) Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Operating Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 90-264 VAC 90-264 VAC Rated Voltage Range (STD PS) 100-240 VAC 100-240 VAC Rated Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 100-240 VAC 100-240 VAC Rated Line Frequency 50-60 Hz 50-60 Hz Power Output 240W 240W STD PS 4A @ 100 VAC 2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 2A @ 230 VA
B Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 8. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. Figure B-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a.
b. Insert the new battery and position the clip back into place. Figure B-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. 9. Replace the access panel. 10. If the computer was on a stand, replace the stand. 11. Plug in the computer and turn on power to the computer. 12. Reset the date and time, your passwords, and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 13.
C External Security Devices NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer.
Padlock Figure C-2 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object.
2. Thread the keyboard and mouse cables through the lock. Figure C-4 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided.
4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure C-6 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3.
7. Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure C-7 Retrieving the Front Bezel Security Screw 8. Replace the front bezel. 9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure C-8 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13.
D Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers.
E Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: 54 ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Optical Drive Precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
Index A access panel locking and unlocking audio connectors 2, 4 B battery replacement 48 G guide screws 25 45 C computer specifications 43 computer access panel removing 8 replacing 9 computer operating guidelines 54 connecting drive cables 25 D DIMMs.
removing battery 45 bezel blanks 11 computer access panel 8 expansion card 19 expansion slot cover 20 front bezel 10 hard drive 35 media card reader 32 optical drive 27 PCI card 21 PCI Express card 21 S security cable lock 48 front bezel 25 HP Business PC Security Lock 49 padlock 49 serial connector 4 serial number location 6 shipping preparation 55 specifications computer 43 memory 14 system board drive connections 26 T tower orientation 1 U unlocking access panel USB ports front panel 2 rear panel 4 48
