User Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Windows is a U.S. registered trademark of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 4 Top .....................
Setting pointing device preferences ................................................................................... 21 Using the TouchPad .......................................................................................................... 21 Turning the TouchPad off and on ...................................................................... 22 Using TouchPad Gestures ................................................................................ 22 One-finger slide .............................
Resolving a low battery level ............................................................ 34 Inserting or removing the battery ...................................................................... 34 Inserting a battery ............................................................................. 34 Removing a battery .......................................................................... 35 Conserving battery power .................................................................................
Using passwords ................................................................................................................................ 52 Setting passwords in Windows .......................................................................................... 53 Setting passwords in Computer Setup .............................................................................. 53 Managing a BIOS administrator password ........................................................................
Operating environment ....................................................................................................................... 71 Appendix A Traveling with or shipping your computer ............................................................................... 72 Appendix B Troubleshooting .......................................................................................................................... 73 Troubleshooting resources .....................................................
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1 Welcome After you set up and register the computer, it is important to take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 14. ● Get to know your computer—Learn about your computer features. Refer to Getting to know your computer on page 4 and Navigating using the keyboard, touch gestures and pointing devices on page 21 for additional information.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Help and Support ● Operating system information To access Help and Support, select Start > Help and Support.
Resources For information about Limited Warranty* Warranty information To access this guide, select Start > Help and Support > User guides > View Warranty Information. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
2 Getting to know your computer Top TouchPad Component 4 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: The microphone is muted. ● Off: The microphone is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows button Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key. (5) Windows applications key Displays a shortcut menu for items beneath the cursor.
Front Component (1) (2) (3) (4) 8 Description Wireless light Power light AC adapter/Battery light Drive light Chapter 2 Getting to know your computer ● White: An integrated wireless device, such as a wireless local area network (WLAN) device is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Left Component Description (1) Power connector Connects an AC adapter. (2) RJ-45 (network) jack Connects a network cable. RJ-45 (network) lights (2) ● Green (left): The network is connected. ● Amber (right): The network is showing activity. (3) USB charging port Connects an optional USB device. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: These ports support USB 2.0 by default. For details about activating the USB 3.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs.
Bottom Component (1) Description Service door Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. Steps for removing the service door are provided in Removing or replacing the service door on page 45. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description (5) Service door release latch locked position Holds the service door. (6) Optional security screw Locks the service door release latch in place. (7) Service door release latch Releases the service door on the computer. (8) Battery bay Holds the battery. (9) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Using HP Connection Manager (select models only) HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text) messages.
NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network. Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send email, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots. HP supports the following technologies: ● HSPA (High Speed Packet Access), which provides access to networks based on the Global System for Mobile Communications (GSM) telecommunications standard.
8. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. NOTE: See the image on the battery bay to determine which way the SIM should be inserted into your computer. NOTE: To remove a SIM, press in on the SIM, and then remove it from the slot. 9. Replace the service door. See Replacing the service door on page 45. 10. Replace the battery. See Inserting a battery on page 34. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 11.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad. Your computer also has special action keys or hot key functions on the keyboard to perform routine tasks.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1.
One-finger slide The one-finger slide lets you navigate around the screen. ● Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in the direction you want the pointer to go. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. 24 ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Identifying the hot keys A hot key is a combination of the fn key (2) and either the esc key (1), or one of the function keys (3).
Hot key combination fn+f8 Description Turns the microphone mute on or off. ● Amber: The microphone is muted. ● Off: The microphone is on. fn+f9 Decreases the screen brightness level. fn+f10 Increases the screen brightness level. Using keypads The computer includes an embedded numeric keypad. The computer also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.
Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Audio On your HP computer, you can play music CDs (select models only), stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Checking audio functions on the computer NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To check the audio functions on your computer, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Sound. 2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button.
▲ To connect a VGA display device, connect the device cable to the external monitor port. Dual-Mode DisplayPort The Dual-Mode DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways: ● Briefly press the power button. ● Press fn+f3. ● Select Start, click the arrow next to the Shut down button, and then click Sleep. To exit Sleep, briefly press the power button.
case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs. NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life.
Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery light indicates a low or critical battery level.
2. Insert the battery (1) into the battery bay until it is seated. The battery release latch (2) automatically locks the battery into place. Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2.
● Decrease screen brightness. ● Before you leave your work, initiate Sleep, or shut down the computer. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery and store it separately. To prolong the charge of a stored battery, place it in a cool, dry place.
When you disconnect external AC power, the following events occur: ● The computer switches to battery power. ● The display brightness is automatically decreased to save battery life. Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Remove the battery on the computer.
7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see the Getting to know your computer on page 4 section. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using smart cards A smart card is a high-performance PC Card that is inserted into the smart card slot. Smart cards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring a smart card Install only the software required for the card.
Inserting a smart card CAUTION: To prevent damage to the computer and external memory cards, do not insert a PC Card into a smart card slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting a smart card. Do not move or transport the computer when a smart card is in use. NOTE: The following illustration may look slightly different from your device. To insert a smart card: 1. Hold the card label-side up, with the connectors facing the computer. 2.
Removing a smart card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the smart card. 1. Save your information and close all programs associated with the smart card. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Pull the smart card out of the slot.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different from your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. Observe these precautions when handling drives: ● Before removing or installing a drive, shut down the computer.
Removing or replacing the service door Removing the service door Remove the service door to access the memory module slots, hard drive, and other components. 1. Remove the battery (see Inserting or removing the battery on page 34). 2. With the battery bay toward you, slide the service door release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door. 3.
4. With the battery bay toward you, slide the service door release latch (3) to the left, and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the service door release latch (5) to the right to lock the service door. 5. Insert the battery (see Inserting or removing the battery on page 34).
6. Disconnect the hard drive cable (1). 7. Loosen the 4 hard drive screws (2). 8. Using the plastic tab (3), pull and lift the hard drive, and then pull the hard drive (4) out of the hard drive bay. 9. Disconnect the hard drive cable (1) from the drive. 10. Remove the 4 screws (2) from the hard drive and remove the bracket (3) from the hard drive.
Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: 48 1. Press the hard drive bracket (1) onto the hard drive and tighten the 4 hard drive screws (2). 2. Connect the hard drive cable (3) to the drive. 3. Insert the hard drive into the hard drive bay at an angle, and then lay the hard drive (1) flat in the hard drive bay. 4. Pull the plastic tab (2) to make sure the hard drive is securely installed. 5.
8. Insert the battery (see Inserting or removing the battery on page 34). 9. Connect AC power and external devices to the computer. 10. Turn on the computer. Adding or replacing a drive in the upgrade bay The upgrade bay can hold an optical drive. Adding or replacing an optical drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the optical drive from the upgrade bay.
10. Remove the optical drive or weight saver from the upgrade bay (3). To install an optical drive in the upgrade bay: 50 1. Insert the optical drive into the upgrade bay (1). 2. Tighten the upgrade bay screw (2).
3. Replace the service door (see Removing or replacing the service door on page 45). 4. Insert the battery (see Inserting or removing the battery on page 34). 5. Turn the computer right-side up, and then reconnect AC power and external devices to the computer. 6. Turn on the computer.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Setting passwords in Windows Password Function Administrator password* Protects access to a Windows administrator-level account. NOTE: Setting the Windows Administrator password does not set the BIOS Administrator password. User password* Protects access to a Windows user account.
Changing a BIOS administrator password 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6.
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. NOTE: The security cable slot on your computer may look slightly different from the illustration in this section. Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3.
10 Maintenance Adding or replacing memory modules The computer has two memory module slots. The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service door (see Removing or replacing the service door on page 45). 8. Insert the battery (see Inserting or removing the battery on page 34). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers.
11 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: only. The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
12 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. 68 ● E-mail support. ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For help finding these locations, refer to Getting to know your computer on page 4.
Component 70 (3) Serial number (4) Product number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.
13 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
A Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external memory, such as digital storage cards, from the computer. ◦ Turn off, and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information.
B Troubleshooting The following sections are included in this appendix: ● Troubleshooting resources—provides information about obtaining support ● Resolving issues—provides information about several common issues and solutions Troubleshooting resources ● Access website links and additional information about the computer through Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Some checkup and repair tools require an Internet connection.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution. b. Specify a primary display and a secondary display.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter, testing 37 AC adapter/battery light 8 administrator password 53 audio functions, checking 29 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 B battery conserving power 35 discharging 33 displaying remaining charge 33 disposing 36 low battery levels 34 replacing 36 storing 36 Battery Check 33 battery cover, identifying 13 battery information, finding 33 battery power 33 battery release latch 12 battery temperature 36 BIOS determining version 63 download
audio-out (headphone) 9 network 10 RJ-45 (network) 10 K keyboard hot keys, identifying keypad embedded numeric 7 identifying 26 keypad, external num lock 27 using 27 keys esc 7 fn 7 function 7 volume 28 Windows applications 7 L labels 70 regulatory 70 serial number 69 wireless certification 70 WLAN 70 WWAN 70 latch battery release 12 service door release 13 legacy support, USB 61 lights AC adapter/battery 8 caps lock 5 drive 8 microphone mute 5 mute 5 num lock 5 optical drive 10 power 5, 8 speaker mute 5 To
speaker mute light, identifying speakers identifying 6 storing a battery 36 switch, power 31 5 T temperature 36 testing an AC adapter 37 TouchPad buttons 4 using 21 TouchPad gestures pinching 24 scrolling 24 zooming 24 TouchPad light, identifying 5 TouchPad zone identifying 4 traveling with the computer 36, 70, 72 troubleshooting disc burning 76 disc play 75 external display 76 turning off the computer 31 U unresponsive system 31 upgrade bay 10 replacing an optical drive 49 USB cable, connecting 42 USB de
