HP e3000 MPE/iX Release 7.0 System Software Maintenance Manual (30216-90317)

Chapter 7 183
Support Tools Manager (STM) for MPE/iX
Common Problems
Common Problems
A device in the STM map is “Unknown” (MPE/iX)
Many MPE/iX systems are “over-configured,” that is, their configuration files have more
entries than are physically present on the system. STM lists these phantom entries on the
system map, but cannot get any information from the non-existent devices to which they
point. Consequently STM has to label these entries as “Unknown.”
If having phantom entries in the system map is a problem for you, use the SYSGEN utility
to remove the non-existent devices from the system configuration files.
Slow response to user commands.
When many tools are started simultaneously, STM may be slow to respond to user
commands. This is due primarily to the messaging traffic between the tools and STM
which is particularly heavy when tools are first run. During this time, one or more tools
may enter a “Hung” state.
These problems should disappear once all of the tools have gotten through the start-up
phase.
SCSI Tape and Disk Tools report SCSI commands as failed in the
Test Activity Logs.
Some of the SCSI disk and tape tools log errors in their Test Activity logs indicating that
commands such as LOG SENSE and INQUIRY failed. This is usually because the drive
being tested is an older drive which did not implement these commands in the form they
are being used. If this is the case, the Cause/Action text in the log message will suggest
this as a possible cause of the problem.
No tools are available for a particular device.
Due to resource constraints, support tools for all device were not developed for this release.
Tools for these devices will probably be available in subsequent releases.
Some tools may not be available because they require a license. Currently the only tools
that require a license are expert tools. To see a list of the tools installed for a device and
the license level, if any, required to run the tool, use the “Device — >Current Device
Status…” command. The following is a display for a SCSI disk device:
Installed tools:
Diagnostic : None
Verifier : disk
Exerciser : disk
Informaton : scsi_disk
Expert Tool : scsi_disk (Licensed)
Firmware Update : scsi_disk