Troubleshooting Terminal, Printer, and Serial Device Connections - Edition 5 (32022-90058)

Chapter 1

1 General Information

This manual addresses troubleshooting from a host (and host-based management)

perspective. For troubleshooting information related to PC-based management, see the

Using HP OpenView DTC Manager manual as well as other manuals referenced earlier

in this book.

This chapter provides a description of the hardware and software components of the

Datacommunications and Terminal Subsystem (DTS). It also describes troubleshooting

responsibilities for those most likely to become involved:

• The end user (at the device).

• The system manager.

• HP support representatives.