SNA Link/iX Node Managers Guide (30291-90507)

Appendix A 257
Messages
Network Dump Manager Error Messages
DUMP ERROR 15 MESSAGE: **** DUMP ERROR 15: FATAL CARD ERROR PREVENTS
DUMP
CAUSE: After dumping SDLC link driver data, the Network Dump
Manager checked the SDLC link hardware and found a “fatal error.”
The link hardware cannot be dumped and might be faulty, or a power
failure might have occurred. (A power failure can produce a false fatal
error, but it still aborts the dump.) Note that a partial dump file was
produced.
ACTION: The partial dump file that was produced contains only link
driver data. So, your Hewlett-Packard support contact might be able to
analyze the file
unless a power failure occurred . However, your
hardware is probably faulty. If the system crashes, take a system
memory dump. Otherwise, issue the SWITCHNMLOG command (see
Chapter 6 , “MPE Commands,” of this manual) and note the name of
the current NM log file. Save the current file
and the previous file, to
prevent accidental purging. Then, call your Hewlett-Packard support
contact, who will need to analyze the “IO Status” error that was logged
and replace the PSI card in the system.
DUMP ERROR 18 MESSAGE: **** DUMP ERROR 18: TIMEOUT CAUSED INCOMPLETE
DUMP
CAUSE: The Network Dump Manager timed out while waiting for the
system to dump the SDLC link driver context or while waiting for
SDLC link hardware memory DMA. The Dump Manager can be
delayed too long by a heavy system load or a hung system console. The
SDLC link driver has a similar timer running to delay shutdowns while
dumping is in progress. Note that an empty or corrupt dump file might
have been produced.
ACTION: If a dump file was created, your Hewlett-Packard support
contact might be able to analyze it, depending on how much processing
the Network Dump Manager was able to do before the error occurred. If
the problem continues and you need a good dump file, try reducing the
system load.
DUMP ERROR 19 MESSAGE: **** DUMP ERROR 19: DRIVER MEMORY DUMP FAILED
CAUSE: In response to the Network Dump Manager’s request to the
system to dump the SDLC link driver's context-area memory, the
system sent a reply message that contains an error. The driver might
have already been shut down or an operating system problem might
exist. Note that an empty dump file was produced.
ACTION: Purge the empty dump file that was produced. Then, check for
other SDLC link driver error messages that were generated (see “SDLC
Link Driver Error Messages” earlier in this appendix). You should
especially check for link driver error message number 1033. If that
message was generated, it might indicate that the dump took too long
to produce. (This caused the driver to be shut down, deleting its
memory.) A heavy system load can cause the dump to take too long. If