Using the Node Management Services (NMS) Utilities (32022-90053)
162 AppendixA
NMS Error Messages
Submitting an SR
Submitting an SR
The messages that refer you to this section can indicate an internal
error. For further assistance from HP, submit an SR. Include the
following information where applicable:
• A characterization of the problem. Describe the events leading up to
and including the problem. Attempt to describe the source of the
problem. Describe the symptoms of the problem.
• Your characterization should include: MPE commands,
communication subsystem commands, job streams, result codes and
messages, and data that can reproduce the problem.
• Illustrate as clearly as possible the context of any message(s).
Prepare copies of information displayed at the system console and
user terminal.
• Obtain the version, update and fix information for all software. Use
NMMAINT to obtain this information for NS, DTS, NRJE, SNA and
Node Management. This allows Hewlett-Packard to determine if the
problem is already known and if the correct software is installed at
your site.
• Record all result messages and numbers that appear at the user
terminal and the system console.
• Run NMDUMP to format the NM log file (NMGLnnnn.PUB.SYS) that
was active when the problem occurred. You may need to issue the
MPE command SWITCHNMLOG to free the NM log file.
Using NMDUMP, format the log file for your NMS subsystem
information. Inspect the formatted output and try to locate errors.
Prepare the formatted output and a copy of the log file for your
Hewlett-Packard representative to further analyze.
• Prepare a listing of the configuration file and the MPE configuration
you are using for your Hewlett-Packard representative to further
analyze. Inspect the output and try to locate errors.
• Try to determine the general area within the software where you
think the problem exists. If you think the problem is caused by an
NMS subsystem, refer to the manual(s) for that subsystem and try
to resolve the problem by following the information-gathering
guidelines in those manuals.
• Issue the LINKCONTROLlinkname;STATUS= command for each link.
Retain the output for your Hewlett-Packard representative to
further analyze.