Using the Node Management Services (NMS) Utilities (32022-90053)

160 AppendixA
NMS Error Messages
Resolving Problems
Resolving Problems
There are problems that are common to many situations, such as
invalid software installation, version incompatibilities, insufficient
MPE resources, corrupt configuration files, and file system errors. This
section describes some of the resolutions for these problems. In many
cases, you can use these descriptions to help you resolve these problems
yourself. In addition, if you are running NMMGR, you can use the Error
Information screen to help determine what the problem is. See Chapter
2, “Basics of NMMGR,” of this manual for more information on the
Error Information screen.
Note that you may get an error which is caused by an internal
procedure. Some internal errors can be remedied only by qualified HP
representatives. The causes and actions listed with the error messages
will tell you which ones these are. In such cases, you should file a
service request (SR) to get help. To enable HP to solve you problem in
an efficient manner, please follow the guidelines listed on the following
pages.
Invalid Software Installation
A software installation may be invalid. Run NMMAINT to get a listing
of all software modules and their version IDs. Check that all required
modules are present and that the first five characters of the version ID
numbers of these modules are the same within each subsystem (these
are the v.uu.ff fields). Finally, check these version ID numbers with the
System Status Bulletin or other HP source to be sure the versions of
software you have are supported with the version of MPE you have. If
there is a problem found with any of these checks, you have an incorrect
software version installed. Locate a known valid version of the suspect
software (perhaps from one of your system backup tapes) and install it
correctly.
Version Incompatibilities
There may be version incompatibilities between NMS software and
other subsystem software. Run NMMAINT to get a listing of version ID
numbers for NMS and for all of the NMS-dependent subsystems. Locate
the overall version ID numbers for NMS and for each subsystem.
Compare the first five characters of these version ID numbers with
those listed as compatible with each other in the System Status Bulletin
or other HP sources. If a discrepancy is found, locate a known set of
compatible software and install it.