Troubleshooting Terminal, Printer and Serial Device Connections - Edition 4 (32022-90030)

Appendix A 109
TermDSM Messages
ACTION: Contact you HP support representative.
MESSAGE: No record separator in Vplus. Time = xx msec. (TDSM 226)
(TDSM 226) CAUSE: Probable hardware failure.
ACTION: Contact you HP support representative. You can obtain
additional information by running the card selftest (through the SIC
subcommand of the TermDSM RESET command), the DTC selftest, and
the DTC offline diagnostics.
MESSAGE: Read timeout (no data came back). Time = xx msec. If
external loopback, check loopback hood. If terminal loopback, check
connections, terminal configuration, etc. (TDSM 229)
(TDSM 229) CAUSE: No or too few characters came back from the loopback.
ACTION: If this is an internal loopback, this indicates a hardware
problem. Contact your HP support representative. You can obtain
additional information by running the card selftest (through the SIC
subcommand of the TermDSM RESET command), the DTC selftest, and
the DTC offline diagnostics.
If this is an external loopback, check the loopback hood to verify that it
is securely connected and on the correct port.
If this is a terminal loopback, verify that a supported, powered on
terminal is securely connected to the proper port. Check baud rate,
parity, etc. Note that the terminal configuration must match the
configuration file, not the state the terminal was in when it was last
used. If this does not help, run internal, then external loopback to
discriminate between a DTC problem and a terminal/cabling problem.
MESSAGE: Alternate end-of-record received. Time = xx msec.
(TDSM 230)
(TDSM 230) CAUSE: Probable hardware failure.
ACTION: Contact you HP support representative. You can obtain
additional information by running the card selftest (through the SIC
subcommand of the TermDSM RESET command), the DTC selftest, and
the DTC offline diagnostics.
MESSAGE: Subsystem break. Time = xx msec. (TDSM 231)
(TDSM 231) CAUSE: Probable hardware failure.
ACTION: Contact you HP support representative. You can obtain
additional information by running the card selftest (through the SIC
subcommand of the TermDSM RESET command), the DTC selftest, and
the DTC offline diagnostics.
MESSAGE: No modem was connected during the operation. Time =
xx msec. (TDSM 232)
(TDSM 232) CAUSE: During the test, the modem on that port was disconnected.