SNA NRJE Node Managers Guide (30292-90007)

Chapter 5 81
SNA NRJE Troubleshooting
Troubleshooting Output Routing Problems
Try routing with the FORMS= keyword even though the output is
presumably being received on the “standard” form. If output is
routed to the desired destination this time, then either the
configuration for the Host Standard Print Form Name or Host
Standard Punch Form Name in the NRJE Configuration:
Workstation Data Page 2 Screen is incorrect, or your job is actually
generating “special forms” output.
If output continues to go to the default destination with the FORMS=
keyword, then use the SHOW command to display the job status. If no
Joblog entry is displayed, then either (1) NRJE failed to parse the
“Job Received” message correctly, and you need to install an exit
procedure to do the parsing, or (2) no “Job Received” message was
sent by the host (in which case you must work with host system
programmers to resolve the problem).
If the SHOW command does display the Joblog entry but indicates
that the status is either (1) “TRANSMITTED TO HOST” (that is,
apparently no data sets have been received), or (2) “
n DATA SETS
RECEIVED,” where n is a number less than expected. In either case,
if you know more data sets were received by NRJE but NRJE failed
to associate the output with your job, then verify that the host is
transmitting banners (separator pages) with the output.
Alternately, NRJE might be unable to correctly parse the host
banners and an exit procedure might be needed to do this parsing.
See the SNA NRJE User/Programmer Reference Manual.
If the SHOW command indicates that the correct number of data sets
have been received but output still goes to the incorrect destination,
check any messages which might have been logged by NRJE
indicating any failures to route output as requested.
NOTE For routing to disk files, both the user and MANAGER.SYS must have
write access to the output file at the file, group, and account levels.
• The copies parameter in your JCL is not recognized.
NRJE opens the output spool file with number of copies = 1
regardless of whether you request additional copies in your JCL
(such as with the DD card copies parameter).
Verify that the PDIR actually sent by the host with the data set has
the “copies” field set to the requested number of additional copies.
• A back-referenced file equation does not work.
(This is used with either the SUBMIT command routing options for
PRINT, PUNCH, or FORMS, or for a Formid Lookup Table entry.)
Check any messages logged by NRJE upon attempting to execute the
file equation. Ensure that MANAGER.SYS has write access to the
destination file.